Are your ratings and reviews at least as good as your competitors? If not you are probably losing business to them.
Without competitive ratings your business is unlikely to be chosen and in many cases will never be seen in search results.
Monitor and respond to your reviews
Manage all your online reviews in one place.
- The largest number of reviews services supported. (100’s)
- Filter by Service, Star Rating and whether you can respond.
- Graph review sentiment over time
- Respond to reviews
Get new customer reviews and feedback
Grow your reviews and ratings from your best customers.
- Generate feedback via Email or Text\SMS
- Send happy customers to review your business on online services chosen by you
- Manage unhappy customers and resolve their problem internally
- Automatically collect NPS for your customers and track NPS over time
- Use QR codes to get reviews at your location
Never write a review reply again
Human like review replies generated by AI.
- AI created review responses ready to reply for all reviews
- Quality long form review replies that use context from the review
- Using the language of the review
- Mimics you own review reply style
Be notified of new reviews and rating changes
Know when you receive a new review or your rating changes on any review service we are monitoring.
- Get an email or text alert when a new review or rating change is detected
- New reviews are posted to the business’s timeline for easy access
Monitor your ratings
Monitor all of your ratings in one place.
- See how your business rates on all review services
- See how ratings have changed over the last 90 days
- Track an average rating for your business across all review services and compare to competitors
Monitor Photos and Videos posted online
All the photos & videos posted by your business and customers in one place.
- 100’s of online services where photos or videos can be posted
- See photos and videos recently posted
- Filter by service to see photos and videos posted to those services
- See services that have old photos or videos that need to be updated
- Review photos and videos posted by the public to ensure they positively reflect your business
Connect with your Influencers
Everyone who has connected with your business online in one place.
- People from 100’s of online services and apps
- See who has reviewed, rated, commented, liked, shared, followed, un-followed and more
- See every action each person has performed over time
- Click through to people’s profiles to connect further
Get new reviews with QR codes
Place your QR Code where you clients see it and get new reviews on autopilot.
- Create ‘leave a review’ stickers and place them around your business
- Add your QR Code to your Invoices and Receipts
- Add your QR Code to your Website and Emails
Showcase your best reviews on your Website and Social Channels
Use Social Proof to show everyone why your customers love you.
How we build Online Reputation
We help you build your business’s reputation online in the following ways
Improve your Reputation
Do you know what your customers are saying about you and your competition. We monitor all your ratings, reviews and comments across 100+ online review services so you know exactly what is being said about you. We also help you generate new reviews and ratings from your customer base.
Be Involved
Connect with your online influencers and be part of the conversation. We monitor the people that interact with your business (by reviewing, commenting, liking, following, unfollowing and more) and show you who your influencers are and help you connect.
Questions
What is Online Reputation Management?
Online Reputation Management is primarily the act of managing online reviews for a business or person. It can also include managing negative sentiment online such as comments and uploaded photos or videos.
How many review services does myPresences work with?
300+. myPresences works with review services in over 40 niches and review services specific to certain countries.
Can I manage reviews for multiple locations?
Yes. with myPresences you can manage reviews for 100’s of locations on one page for reviews from 100’s of different review services.
Use roles to provide review management for groups of sites to different people or allow a single person to manage and respond to reviews from all locations.
Can I white-label review management for my clients?
Yes. If you’re an Agency or Software Partner you can white-label review management and make it available to your customers on a branded site running on your own domain or sub domain.
Combine with other features like Listing Management or Social Posting for an even more powerful offering.
White-labeled reputation management is a great way to improve brand value, increase retention and improve your product offering.
Can I reply to reviews with myPresences?
Yes. You can reply directly to reviews from Google Business or Facebook. Reviews on other platforms will link to the location where you leave a reply to make the reply process as quick and easy as possible.
Can I reply to reviews with AI?
Yes. myPresences automatically creates AI replies for your reviews. You can then customize the review with AI to change the tone (funny, helpful) and the length (when you want a short or longer response).
Can I automatically reply to reviews with AI?
Yes. myPresences supports review automations that allow you to respond to all reviews or some reviews automatically with AI.
You configure which reviews to reply automatically based on rating and content. Reply automatically to positive reviews and decide to reply manually with an AI suggestion to negative reviews.
Can I be notified of new reviews?
Yes. when you receive new reviews you can be notified via Email or Text message.
These notifications can be sent to one or more people. New reviews are also automatically added to your timeline as a quick way to see new reviews for a business location or all locations.
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