09 600 1947
Reviews (12)
ultra-smooth experience from pick up to drop off! everything else was processed online so no downtime on pick up, staff were friendly too!
We had amazing experience at Jucy's Tullamarine depot when picking up our RV. Alannah was very warm and hospitable. She explained in details on how to handle, use and every information that we need to know about the RV. The process was very fast too. Would love to come back to Australia and drive StarRV or Jucy again soon.
Having good experience and have been renting for 3rd time in this year. The most best experience will be airport transfer without any charges or further comments. Although they are some side defects internally but is manageable and did highlight to them to take actions. My suggestions to rent with full coverage so that do not worries of any faulty or damages to consider.
The pick up process was seamless with friendly staff and clear instructions for use. We are very happy!
Loved dealing with Star and Jucy people. They were always helpful and answered quickly. If you take a Polaris 2 always ask for the 2nd generation not the third. I tried both and the newer one is badly designed IMHO. The basin is small with no filter water tap. The TV is in an unwatchable position. The toilet shower doors are very creaky and wake up everyone, the shower is not as nice as there’s no shower head just a pull out hose. The bed moving up and down is ridiculously high to get into with no foot step provided. Finally the gen 2 fixed bed had lots of clothing room whereas the gen 3 had lots… under the power lift bed! I would use these guys again if I got the fixed bed version and I have to say they were very accommodating to changing plans due to flooding.
We picked up our camper here. The staff was really friendly and answered all our questions and explained all the details of the camper. We rented a big 6 person camper, so there was a lot to explain, but they really took their time and we didn’t feel rushed at all. The camper was super clean, so that was a good start of our trip. Along the way we had a minor issue with our fridge, but it was quickly solved. We also had a flat tire because we drove over a nail, but the roadside assistance fixed it within 1 hour, so that was solved quickly as well. Driving the camper was actually really easy, the big mirrors and camera help a lot. (even though the view from the camera wasn't that wide) It’s great having your own shower and the big bed and seating area were both really comfy. We used this 6 person camper only for ourselves as a couple, so it was great to have so much space during our road trip trough Australia.
Booked our RV for 6 days and it was nothing but splendid! The team was very responsive to our queries. My friends and I enjoyed our trip especially with the RV. The RV was clean and well-maintained. If you have questions, you can always look through the manual provided or call them. Overall experience is: 👍🏼👍🏼👍🏼👍🏼👍🏼 Would highly recommend Star RV to anyone!
Excellent experience and great service, especially when we had to make a last minute change, the team were incredibly accommodating. Our RV was clean, easy to drive and ran like a dream.
Great van , great service by Karen and Jeanette in Melbourne pick up. Will definitely use Starrv again
The StarRv team at the Melbounre branch are world class ! Super friendly, helpful and welcoming. They are a real asset to the organisation. Special shout out to Janette for her assistance. The van itself was mostly amazing. We had a slight niggle with our water tank, however the team went above and beyond and communicated with us at every step. We totally understand things can go wrong outside of your control at times, but it’s how you’re dealt with and the communication that really shows the tire colours of an organisation, and we were so impressed with Star and their team. We are definitely looking at renting another motorhome from StarRv Melbounre next year ! Thank you team