780-433-6960
Description
Being South Edmonton's largest shopping centre and city's premier fashion destination, Southgate
Reviews (68)
Joseph Iyitor
Staff's friendliness and support in decision-making
Sukhdev Jalaf
Great selection of shoes and great customer service all the time.
San Peters
I want to sincerely thank Belal Deni , Assistant manager for going above and beyond to help me today. Instead of simply saying the discount coupon wasn’t working, they took the time to look into the issue and made every effort to ensure I could still receive the discount. That level of customer service, patience, and willingness to help is rare and truly appreciated. Thank you for turning what could have been a frustrating experience into a positive one. Excellent service!! God bless you and your family Dear Boss 💝
John Shkeif
I had an outstanding experience at this store thanks to Belal. From the moment I walked in, he was very welcoming, patient, and genuinely focused on helping me find the perfect pair of shoes. He listened to what I needed, offered thoughtful suggestions, and never made me feel rushed. Belal’s product knowledge and attention to detail really stood out, and it’s rare to find service this good anymore. Simply put, Belal is amazing, friendly, knowledgeable, and incredibly easy to deal with. He made the whole shopping experience smooth and enjoyable, and I walked out with exactly what I needed. What impressed me most was how thorough he was. He asked great questions about fit and comfort, explained the differences between styles and materials, and made sure I was completely satisfied before I left. The level of care and professionalism Belal bring’s is exactly what keeps customers coming back. Five stars all the way, and I’ll definitely be asking for him again on my next visit.
I have been to the Brown's Shoes at the Outlet Mall south of Edmonton twice in the last week. The service was exceptional: friendly, knowledgeable, and focused on ensuring I was able to purchase exactly what I was looking for. I will definitely return in the future and will highly recommend to friends and family. This is a great business.
Amandeep Bhatia
I had a great experience at this Browns store, and I would like to especially mention how helpful Raunak was (apologies if I’ve misspelled your name). I visited the store to discuss an issue with my Pajar shoes, and Raunak assisted me with the warranty process. He took care of my concern with full courtesy and patiently explained the entire process in a very polite and professional manner. He also provided a solution right away, which I truly appreciated. Because of this experience, I would always prefer going to this location to purchase shoes. The entire staff is very professional and courteous. I would also highly recommend this store to my friends and family for buying their products. Thank you, Raunak, for your excellent help!
Mohamad Mutie Hanano (Matt)
I went there based on a friend’s recommendation, they have very good collection of winter boots and foot wear, special thanks to “Marta” she was very helpful and respectful and shows so much patience with me till I got the boots I want.
Nits
Rizwan was super helpful! Huge shoutout to her, we ordered two shoes because of her recommendations. 👏🏽
inside reviews
Had an alright experience in the store with the staff being either very attentive or brushed us off. Also made some awkward comments about the shoes we wanted to try on. Very clean and organized store.
Jeff Manoj
Couldn't find what I was looking for but Ayu was very helpful and patient.
angie
Anna was incredibly sweet and patient, and treated us with kindness when we went to inquire about a pair of shoes. Great experience, thank you Anna!
Maggie La
Zoey was very sweet ! Just picked out a pair of flats :)
Tom Keeling
Just picked up a pair of On Cloud shoes from Browns and I couldn’t be happier! I had been searching everywhere for these, and Hasty and Ron made the whole experience effortless. They were a pleasure to deal with—friendly, professional, and super knowledgeable. It’s rare to get this level of service these days. Thanks again for taking care of me!
Scuba Stephanie
The sales associate was very attentive and helpful in finding me the right shoe for my needs. I needed to go half a size down so they ordered the shoe in for me on a Sunday afternoon and I received the shoes at my doorstep by Wednesday afternoon. I am very happy with the customer service.
Lucy Whittaker
I had an amazing dinner with my family, the food was delicious, cocktails were so fun and the staff were so efficient and welcoming. Thank you Browns!
The Impaler
Fantastic experience, with very helpful and knowledgeable staff.
Carlos Halabi
Lilly helped me choose the right shoe . Shes very polite and professional. Great service 👏
christina richert
Went to browns to get myself 1 pair of shoes and came out with 3 for me and 1 for my boyfriend. Obviously I have a shoe problem but I also was swayed by the attentiveness and kindness from the lady who assisted me. It's hard to find help when you are in a retail setting now a days and they made it a comfortable shopping experience. Kudos to this location.. will be back even though it's over an hour from me!
Nikoo Moradpour
I was in Browns and was helped by Sam. I learned that she is a manager not an associate there but yet helped me with her amazing knowledge, experience and honesty. One great thing was that she knew when to give me some space to browse and decide and when to approach to help and suggest. Also, it was reassuring that I felt that I was helped in a manner as if she would purchase for herself, with the same level of honesty and care. Sam recommended every options considering my style with patience and asked where and how much I will be wearing the shoes to decide on the best one. She did not get frustrated by bringing different shoes and sizes and finally explained how to take care of the shoes for more durability. I do recommend shopping in Browns in Southgate with their wide range of options and such great staff.
Rola Elchafei
I went in to make an exchange on a shoes bought on line. Razvan greet it me right away as soon as I walked in. Then she took the box from me and escorted me to the tailor where the gentleman wa very nice and helped me. Razvan and Sam help me choose another pair of shoes both were amazing. Very great customer service through the store with a very wide range of shoes selection
Claudia Zárate
I’ve shopped at this location several times and the service is always on point, staff is helpful and give you space to look around, bring out the product all the while remaining friendly and helpful. They also have a great selection, doesn’t help my crazy shoe addiction something I’m afraid I’ve passed on to my daughter ! I found my work safety Blunnies in my preferred color, who said you can’t look stylish sporting work boots & platform Doc Martens for my daughter. She was over the moon!! In this economy it’s not just about the product but also the service provided and this location has always given us great service. We will be back!
shaun p
We came in last week to buy boots, Sam was so helpful and knowledgable about every single brand. Browns wasn't my choice of store now I feel I was wrong.
Femi Jolly
Excellent customer service!!!
Samiha Ibrahim
I had such an amazing experience at the Southgate Browns store. Aynnik was so helpful and knowledgeable, she knew exactly what I was looking for. I was treated with the best customer service. I really liked how she gave me many different selections which allowed me to choose the best fit. Shivani was also exceptional she was such a great listener and made sure to get exactly what I was looking for. I was so grateful to have received such great customer service. This is a great location and the staff know exactly what they are doing. I would definitely come back and tell all my friends and family to go check them out.
Karen Marianicz
On September 20th I commented on Facebook how unhappy I was with the fact that I received an ad for Browns Shoes, fell in love with a pair of sneakers and when I tried to order them online they didn't even show up as an item they offered. It was both frustrating and disappointing! I was put in contact with Edmonton District Manager Annik Garceau and she went above and beyond looking into why this happened and if it would be possible for me to purchase a pair. Her extra effort paid off in both figuring out why this happened, extremely popular shoe with limited quantities, and potentially finding a pair in my size!! In a world that is increasingly online it is easy to forget how much of an impact amazing customer service has on a person. Anniks actions in this situation will have me going to Brown's whenever I need footwear! She is an amazing representative for Brown's Shoes and her commitment to resolving this in the best possible way for me was outstanding!!!!
Ali Hassan
The staff was super helpful and my wife got the boots she wanted.
Akbar Ali Khaliqdina
Good variety and great staff. Pheobe, thank you so much for helping us and being patient as we made our choices. It was your help we actually bought stuff.
Julia
Edit: I came back to get the same style of shoes again this year and Camila was very helpful by providing me with different sizes in order to find the right fit!
Esraa El Siddig
I had a great experience at Browns southgate location! I was warmly welcomed by Leen. She was very sweet and patient. Leen helped me find exactly what I was looking for and answered all my questions. Her friendliness and patience made me feel very welcomed and comfortable. Going forward I will always shop at browns as their customer service and products never disappoint. A special thanks to Leen and to all the crew!
Sandeep Sandhu
Big THANKS 😊 The staff Aangi at south gate mall Browns help me for finding my correct size in my favourite pair. She ordered for me and help me out and stays in touch all the time until i get those thanks.
Med Massage and Wellness Clinic
Leen is wonderfully girl who helped me to find shoe. I want get one shoe but end up buying 3 pair shoes. Great team work. I will shop this location in future. next
O
Top notch customer service. Quality footwear. I bought a pair of men’s UGG boots and they have passed the test of time. I’ve even mudded out the boots and left them wet for a few days in my trunk, to then clean them and find they are still just as good as new!
Robin Clark
Staff are very helpful and there is a large selection. We just had issues finding the proper size in stock.
Mike Bohay
Great variety of shoes.
ayan dalmar
Such amazing service from Leen! She helped me a lot in finding the perfect Dr.Martin’s definitely coming back! 😊
Kelly Greenwall
Amazing staff!! I had a shoe emergency because I left it to the last minute (needed a pair of classic black heels) the morning of my white coat ceremony. I was supposed to be at the ceremony at 10:00AM, which is when the mall opens. I got there early (around 9:40AM), hoping to sneak in a few minutes before. The staff let me in right when I got there! 20 minutes before opening. They were super kind and understanding of my situation, and were happy to help, even though they technically weren't open yet. I was so so appreciative. I ended up making it right on time for my ceremony. Thank you so much to the Brown's staff at Southgate!!!
Ronan Giles
Went in to buy a couple of pairs of shoes today. Shivani helped me get the perfect style at the perfect size quick. Thank you for your help Shivani!
Amy Bao
A super great store. Leen is very friendly and helpful!
Big Daddy
Six shoes
Harmonie Tower
Fantastic customer service and care - Ivy helped me select a fantastic pair of shoes for an upcoming event and she provided great info on how to break them in quick :)
chipo chieza
Browns shoes at Southgate Mall Edmonton is beautifully laid out and invites you to walk in and browse. It has a wide stock in a spacious environment. I loved my shoe shopping experience in this shop particularly because of Ivy the shopping assistant. She is cheerful and knowledgeable about her stock with tons of patience. She makes good suggestions about what other styles one might like depending on the information that one gives her. I had the best shoe shopping experience here and left with the perfect pair of sandles after trying on so many. I have found my shoe shop! 😌🤗🤗
Asma Shah
Best place to buy shoes
Hamdan 1999
Best Customer Service by Leen! Very Professional and Knowledgeable. Definitely will be coming back!
Veronica Dongon
Today I was helped out by Leen. She was such a sweet lady. She made sure I was comfortable and got the sizes I needed. I couldn’t take the shoes with me right away so she suggested to place them on hold for me. I loved how she gave me so many options! Heading home today with a new pair of docs!
Tara Lamothe
Went to Browns in Southgate mall with a friend today as she was looking for some new MK shoes for her new job and met MADONNA!! She was FANTASTIC. Knowledgeable, honest and the BEST PERSONALITY!! Her staff was incredible and extremely helpful. You want a great shopping experience, go meet her! The store is fresh, organized and has a great selection!
Ted Byrt
Raven did a great job helping me out ! Keep it up :)
badr ben thabet
Thank you hussein you have been a great help
Zack
Great service by the staff, I think her name is Leen, very knowledgeable and professional.
Kanika Jaswal
Me and my husband went for Black Friday sale today and we were helped by Leen and Shivani. Impeccable customer service. Browns is fortunate to have such hard working employees.
Mona Gammal
I love this store every time i am coming i have to buy something especially there is a helpful staff her name is Leen , she is so patient and kind . Thanks 🤩
Amani shbana
It’s good store 😍
Mario Shaker
Amazing customer service, Madonna the assistant manager was very helpful and my experience very pleasant. If you visit the store, ask for her help.
L D
Always shop here. There is one person in particular that is a total "Go Get'er". She's quick, but very attentive. Shoulder length blonde hair and glasses? Kudo's to her.
Nancy Yousef
Nice SHOES👠👟🥿👛💼🎒
Karlene Levesque
Have had multiple good experiences at this store with customer service, but today's service was particularly worthy of a 5 start review. Jalal immediately greeted us and helped me find an order I had called ahead to hold. Even though I was already planning on purchasing, he gave me lots of great feedback on the boots. He then noticed my husband looking around and offered to help him. We had no intentions of buying my husband boots today (although he definitely needed some, he can be very indecisive). Jalal learned exactly why my husband hadn't yet purchased new boots and used that intel to narrow down the options based on our needs and price point. He was so knowledgeable, was able to quickly pick up my husbands sense of style, and somehow managed to get my husband to decide on a new set of boots in less than 15 minutes. Amazing service and sales team. Thanks Jalal!
Amit Pradhan
Very good selection of shoes
Maria Leah Cruz
I bought a pair of Michael Kors pumps at the Southgate branch and was kind of debating what size to get. Thank heavens for Frankie Daoust for helping me decide. She was awesome. I kind of felt like she loves her job. The minute we walked in the store she has a big smile on her face.
Vanessa Villebrun
Love the shoes
Nicole Morrison
I started with a good brand of winter boots, given as a gift from Browns. However, they were quite cold and my feet were uncomfortable. It was disappointing, but mostly just confusing. of course I had been wearing the boots for a few weeks to find this out. When I went in to Browns to talk to the manager about what I was experiencing, we talked about how odd this was, given the reputation of the brand. The manager offered me store credit and I was able to do an exchange for a pair of boots that I love and that hold up to our winters! Still confused why the first pair couldn't cut it, but the understanding from the manager was top notch. He could have asked me to contact the company that made them, which would have been slow and annoying. Thanks Brown's, for being understanding and helpful! I wish the manager well in his adventure of welcoming a new baby into this world.
BARKANOVA
Great customer service
Nikki Tighe
The lady who helped me out was so sweet! The younger girl was really nice and conversational too. I had a much better experience here than I did at the West Ed location.
John Dueck
Food is ok
Kamaljeet Pabbi
Nice people
Rodrigo Martins
I bought some nice shoes here for a good price. The staff is very kind and helpful
Dj Frank
Great Customer service by Sales Consultant# 4165 (An Asian Girl) She assisted me nicely with an alternate for different sizes. Awesome Work !
Clothes make the man. And a well dressed man needs to be well heeled whether at the office, touring around or on a night out. What I like about Brown's is two-fold. One is the overall selection- I would have given Brown's 5 stars, but without a larger selection of dress shoes I simply cannot do it (too many of the dress shoe styles are very similar to each other). The service, however, is always 5 star here. I have shopped at Brown's a number of times, including today, and they never disappoint. Your size is sold out? Let's check and see if we can order. The shoe doesn't fit quite right? Let's bring out a few sizes. Great service will always have me coming back here searching for the right shoe.
Other than being surprised there was few shoes to choose from on sale during boxing week I'm happy I shopped here. Great service.
I really enjoy shopping at Browns. I think what sets them apart from other shoe stores is how dedicated the staff seem to be. Rarely do I see one of them standing around and not doing anything. They're always helping someone out. Even when no one is in the store you'll see them facing the entrance and smiling ear-to-ear, as if they're inviting you in with their faces. Browns is similar to Town Shoes (which is right across from this store, ironically) but it has a wider selection of shoes, for men especially. They feature high-end brands like Lacoste and more common brands like Nike as well, so there's something for everyone. It is definitely pricey, and I rarely see any sales.