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Reviews (36)
Very Helpful, Explained things well , work was done fast and neat. Also very polite and easy to deal with.
EDIT: After some initial difficulties with communication detailed below, Smart Energy supplied a resolution to my issues which I am satisfied with. There were some extenuating circumstances that lead to the miscommunications and I understand Smart Energy have taken steps to ensure this does not reoccur. The Solar System is working well in general and I am satisfied. Original review: The sales guy was quiet helpful, but tellingly everything after signing the contract has been pathetic. They changed the system design without consultation, didn't correctly set up my access to the monitoring app, didn't discount my bill after changing the system design as was agreed, still haven't supplied correct documentation so compliance isn't complete, and have been difficult to contact, wanting to phone me rather than respond to emails.
Adam was excellent and very informative and we had no problems very professional
I found Timmothy to be easy to talk to and very understanding of my situation. Lovely man with very good manners,
and he even followed up to make sure I was still happy withmy decision .
We were totally satisfied with Jacobs presentation and service. Smart Energy kept us informed on the progression of our installation regularly. We did not have to chase anything up. Our solar is already generating more power each day than we are using. Very satisfied.
Thanks Mack for all the info and knowledge on your products and explaining everything in great detail
Adam was very professional and easy to deal with made the whole process very easy, he responds to any questions I had after very promptly .
Quick, fast, and very easy to deal with! Sam had good knowledge of the product he was offering, and fast reply’s with any questions
Friendly helpful staff. When I first decided to get solar, Preston from smart energy was friendly,polite and explained everything clearly and kept me updated from then on
Lee was personable, professional and knowledgeable. Impressed with fast install and how quickly we were set up with app access to see our solar benefits straight away. Trouble free, professionally managed. Would absolutely recommend.
Solar energy were very professional and wonderful to deal with.
Everything was explained fully and had regular follow ups after installation.
The installation was quick and was a very neat and clean job.
Very happy.
I was very impressed with Rhyss presentation. If there was information he was not sure of he contacted someone else to verify. Correspondences haven't been overwhelming and information staggered. With having a power outage recently my battery kicked in giving me power to my fridge and microwave.
I’m so chuffed to have solar panels on my home. Beth was so positive and helpful. She knew I’d tried to install solar energy before and been knocked back. I can’t remember the company. Everything went so smoothly and when I’ve had a problem with connecting to Wifi I was helped by a consultant step by step over the phone to get it connected. Overall very happy. Thanks Smart Energy 😊
Hi Rachel.
From the start with Chloe making an appointment with Adam Rendall for the next day.
Adam was very professional and pleasurable.
Adam explained everything and patiently the working of the process.
Cinvincced me to go with Smart energy.
The install went very smoothand on time.
I am very happy with the whole experience.
Thank you so much.
Harry Lorist.
Exceptional service from start to finish. Jared in TAS was very professional and excellent at walking me through the process, time frames and costs/benefits involved. Very patient as well with 2 kids running around when he came to my home! Install and service since has been awesome.
Glen Alpine, NSW
Very professional staff, from the initial representatives who came to our house to walk us through the advantages & processes in regards to adding to our current solar system, through to the staff performing the installation
The solar panels were installed as per the installers plan. No tiles broken. The system is working as we expected
I can't speak highly enough about this company. From my 1st phone call to instillation of the solar panels AAA+. The installation guys are fast efficient & leave no messy cleanup for you to have to attend to .After sales service outstanding, nothing is a bother to this company, it's Aussie. Thanks Smart Energy
From the start to the end, Smart Energy has been an excellent service. Jake, the appointment setter was friendly and easy to talk to, Bruce who came to talk about our plan and set-up was knowledgeable and honest. Tom and the installers were communicative, efficient and organised. Our experience was seamless and fantastic. Our system has been set up wonderfully with top of the line materials, and we can track it's earnings and readings through the app which has already shown we are saving money. We are very ecstatic with our choice of provider!
I have put sola on my home using Smartenergy they are excellent to use the howl process from sales to installation was very well handled I would recommend them %100 .
The initial Sale and paperwork was quick, installation on the day was excellent, but the connection and inspection and contact from current supplier for rebates and going live is slow and cumbersome and confusing. 8 business days later still waiting for connection .
Easy to deal with and not pushy at all like the others. Everything was explained well and no hassles with the installation.
The communication has been great from start to finish! Tom was a real welcome surprise, he knew his product, was very easy to talk to and explained the product and process extremely well. Highly recommend!
Was very pleased with the process of getting our solar panels on, from start to finish.
They were very professional.
all very organised, some installors are troublesome but otherwise a good experience