Saint Laurent Shopping Centre
1200, St-Laurent Blvd Ottawa Ontario K1K 3B8 Canada
brownsshoes.com/en/find-a-store
613-749-1344
Reviews (34)
Joanne Mercier
Helpful and friendly associate, clean modern store
Razan Elchiek
🙏👍good products i like the Browns store the best
Jeje74
I love shopping at Browns, the service is amazing and they always have what I’m looking for.
User
I’ve been to this store a couple of times and have bought shoes from Zalfa each time. She always goes above and beyond to help and make the experience great. She’s also always dressed in amazing fashion style! Zalfa is honestly a fantastic employee! She is friendly, helpful, and professional. I’m always happy to buy from her and look forward to coming back again :)
naki theocharides
Friendly and helpful staff
Estqlal Alsherefi
Hi all, I was shopping at the store which located at San Luran mall. There’s a cute lady her name is Muska Ahmed. She helped me a lot and she was very patient with me to listen what to my order and help to find what am I looking for. I highly recommend for anyone to ask about her to help and find what you want. Thank you so much Muska Hope to see you soon Best regards
Dania Awameh
💖 A big thank you to Hind at Browns Shoes in St. Laurent Mall for her kindness and help, and also to the store manager for the smooth and friendly exchange. Truly grateful!
Gordana Vaskovic
Absolutely amazing service at St Laurent store , Darcy and Victoria helped me so much, I had a issue with sizing, they measure my feet and find the model for my best fit, they really care about each customer, so happy I visited this location
Golnaz Fakhrieh asl
I was looking for chestnut lowmell ugg but couldn't find it there
Lainie Q
Victoria today, was beyond amazing and her customer service was amazing, I had a default from a pair of Uggs, and she really helped me out. Customer service now a days really sucks, so it was nice to have someone listen to my concerns and find a soloution and actually help me. I hope she is recognized for her exceptional customer service. I will definitely be returning more often because of this. Thank you again,
Rim
Anne-J R, thank you so much for your amazing customer service! You served me on July 15th, and I'm sorry to be writing this review soo late... But I never forgot about you and your phenomenal customer service! And I knew I was going to sit down and take my time to write you this review at some point. It just so happened to be today lol (I have adhd). (Anyway! don't know if you'll remember me but I'll try to be as specific as I possibly can! I came in with my mango bubble tea, a few shopping bags, I was wearing shoes with socks and I told you I used to be a size 9 but I think my feet outgrew that size. Oh and another thing! I came in with dresses that I bought that I showed you, and we also talked about liking darker colors especially black. Anyway I wanted to find some heels that would go well with them. By the end of the transaction I had asked if I could write a survey for you. And I had told you I would either write my review for you on the survey link I'd get to my email or on Google reviews. By the way the survey link sent to my email is a very generalized survey, didn't ask me for my receipt information, so the feedback was not going to reach you. That's why I'm writing this review on here). You were very patient with assisting me that day, helped me and let me try on as many sandals/heels as I wanted and gave me your personal opinion. You really hit all the check marks for great customer service. I hope you get the recognition you deserve and that you get promoted and rewarded. I was very lucky to have you assist me that day, you were quick to help and assist but not in a way that made me feel rushed. I didn't tell you, but I was actually in a major rush that day I had an hour before my work shift began and plus I needed these new sandal heels by the following morning since I was leaving for an early bus to go to Toronto. I got my new sandal heels thanks to your assistance and I got to work on time that day. So yeah, thanks soo much Anne J-R for your customer service, I wish more employees were as helpful as you. I'll definitely be a returning customer. 😁👍🏼 Management or authority please bring this comment to Anne's attention and give her the recognition she needs. Employee of the month or something like that. She deserves it. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Laura Wilcox
Noé was on it! Quality service and informative. Lovely experience.
Lorraine Jeansonne
(Translated by Google) Excellent service, quality product tailored to our needs; high prices, take advantage of their great deals. (Original) Excellent service, produit de qualité adapté à nos besoins; prix élevés, profitez de leurs belles aubaines.
Don Desormeaux
A little pricey for the casual shoes I bought but the staff was nice and helpful and pleasant.
Richard Stannard
Great shop great variety
zeina mawla
I love these store 😍 Good prices and good quality and service 👍 great excellent customer service amazing staff special Kevin he has excellent customer service ❤️ he's amazing and hena I love that store 😍
Jason Theriault
Ask for Kevin at St Laurent location. He offers best customer service I’ve ever experienced in a shoe store. Keep up good work Browns. You have great employee Kevin Many thanks J
Adlane Adjaoud
I went there to change a pair of winter boots (under warranty), the Shop Manager was kind and professional as well as the staff. Thanks a lot
Joseph Paul-Martin
I'd place an order in store for my shoes where they didn't have my size. As I was helped fairly well for the shoes that I want. But arrived a couple of days after. Pick them up shoes are good. Customer service was good and decent. Would come again.
JAMG
My wife and daughter were looking for some shoes and the customer service guy attended them very well and give them a lot of options, great experience
Kim McGuire
Great exchange policy.
Wayne Kerr
Love this place, very nice staff & manager!
jean conserve
Excellent
Nathalie
This is a great shoe/boot store with plenty of stock. They had stock where other shoe stores had ran out of the popular items.
AKIRECAT13 DREAMWEAVER
Amazing staff. Joud and John! You rock! Great service, awesome knowledge on the brands. Great listeners! Thank you both!
Carla Devlin
Courteous friendly quick
D BadBoy Bélanger
Great customer services
Lynn Roy
Great customer service and products.
Jeff Aki
Nice clean store. Found it to be a little over priced.
Abdul
This is the best shoe store I've ever been to in Ottawa. The customer service is above and beyond and the staff is the friendliest I've ever seen. The shoes they have are fashionable and very comfortable. Thank you Jude, Zaynab, Victoria, and Johnny for your amazing service!
I love these store Good prices and good quality and service great excellent customer service amazing staff special Kevin he has excellent customer service he's amazing and hena I love that store
Ask for Kevin at St Laurent location. He offers best customer service Ive ever experienced in a shoe store. Keep up good work Browns. You have great employee Kevin Many thanks J
I'd place an order in store for my shoes where they didn't have my size. As I was helped fairly well for the shoes that I want. But arrived a couple of days after. Pick them up shoes are good. Customer service was good and decent. Would come again.
I went there to change a pair of winter boots (under warranty), the Shop Manager was kind and professional as well as the staff. Thanks a lot