Red Rocks Credit Union
9332 Dorchester St. Highlands Ranch CO 80129 United States
redrocks.org
Credit Union
+1-303-471-7625
Description
Red Rocks Credit Union. Find business information, reviews, maps, coupons, driving directions and more.
Payment Types
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Reviews (11)
It's kind of weird to review a credit union. I would never have thought about it if it hadn't popped up as "to review." It's a small credit union. This is their only branch. They don't have a lot of "big bank" stuff, which is sort of the point. If you call the main number, you get a real person who works here and not someone across the country or not even in the country. They have a couple of gimmicks that makes them a great place to start out a teenager like "Reverse Tier Savings" which has an even higher rate on the first $2,000 than that sketchy bank with no branches that they saw on a YouTube ad. The tellers will talk to them and take them seriously especially if there isn't a line out the door. They don't always have CD promos, but when they do, it's totally worth it. Their base checking is free (but the checks are definitely not! order those from Costco or something) and if your credit is good they have really good rates on their loans. There's no Capital One coffee bar, or whatever, but tucked over on the side of the ATM is a Kurig. Close enough.
Tyrell was incredibly thorough to get to the root of a few problems we were having with a new account. When he didn't know the answer to questions, he contacted his supervisor to assist and then got right back to me. His professionalism, patience to clarify details and positive attitude, made all the difference in getting resolution to our problems. He is truly an asset to Red Rocks Credit Union. They are very fortunate to have an employee like Tyrell. As a customer, I appreciate him! Thank you.
Tyrell Miller was excellent and very helpful. I had issues with payments to Visa - was told they hadn't received checks so called RRCU on 20 Feb to do a stop payment and send two replacement checks on 21 Feb to them. In the meantime they cashed the first set of checks #2743 and #2820 and also the second set of checks #2746 and #2821...so I paid double. He took the time to go through the accounts at first trying to figure out why the stop payment had not been carried out and that was when it was discovered they had cashed both sets. His thoroughness and explanations were helpful. He also emailed me copies of the actual first set of checks so I can prove with them this situation. I am appreciative of his initiative and willing to dig into the history of this matter to help me get this resolved. He deserves a raise or promotion Vickie Lockwood Member No 195982 since at least 1985
I'm long-term member of Red Rocks Credit Union who had some challenges recently correcting account access when my wife passed away. I worked on the telephone with representative Lucas C and he was able to figure out some existing online security issues and resolve my problem. Thanks to Lucas's efforts I was able to restore my online access to our family accounts and continue my banking. Great job Lucas thank you. John D
Kanisha was the best. She was kind, compassionate and helpful during tbe hardest time that we have ever faced financially! Our experience with RRCC was great!
If you are interested in getting a loan from RRCU, ask for Bri (Briana Lawson) who is a financial advocate. I have worked with her on a couple of occasions and she is an awesome advocate, plain & simple, bar none. Case 1: When I was trying to co-sign to help start my daughter's credit history, we worked with Bri and got my daughter a loan for a motorcycle. Case 2: When I requested a lien request after paying off my own motorcycle loan, she took charge and got it expedited and had my lien released the very same day! Thank you Bri! Hshiba
It's kind of weird to review a credit union. I would never have thought about it if it hadn't popped up as "to review." It's a small credit union. This is their only branch. They don't have a lot of "big bank" stuff, which is sort of the point. If you call the main number, you get a real person who works here and not someone across the country or not even in the country. They have a couple of gimmicks that makes them a great place to start out a teenager like "Reverse Tier Savings" which has an even higher rate on the first $2,000 than that sketchy bank with no branches that they saw on a YouTube ad. The tellers will talk to them and take them seriously especially if there isn't a line out the door. They don't always have CD promos, but when they do, it's totally worth it. Their base checking is free (but the checks are definitely not! order those from Costco or something) and if your credit is good they have really good rates on their loans. There's no Capital One coffee bar, or whatever, but tucked over on the side of the ATM is a Kurig. Close enough.
Tyrell was incredibly thorough to get to the root of a few problems we were having with a new account. When he didn't know the answer to questions, he contacted his supervisor to assist and then got right back to me. His professionalism, patience to clarify details and positive attitude, made all the difference in getting resolution to our problems.
He is truly an asset to Red Rocks Credit Union. They are very fortunate to have an employee like Tyrell. As a customer, I appreciate him!
Thank you.
He is truly an asset to Red Rocks Credit Union. They are very fortunate to have an employee like Tyrell. As a customer, I appreciate him!
Thank you.
Tyrell Miller was excellent and very helpful. I had issues with payments to Visa - was told they hadn't received checks so called RRCU on 20 Feb to do a stop payment and send two replacement checks on 21 Feb to them. In the meantime they cashed the first set of checks #2743 and #2820 and also the second set of checks #2746 and #2821...so I paid double. He took the time to go through the accounts at first trying to figure out why the stop payment had not been carried out and that was when it was discovered they had cashed both sets. His thoroughness and explanations were helpful. He also emailed me copies of the actual first set of checks so I can prove with them this situation. I am appreciative of his initiative and willing to dig into the history of this matter to help me get this resolved. He deserves a raise or promotion
Vickie Lockwood Member No 195982 since at least 1985
Vickie Lockwood Member No 195982 since at least 1985
I'm long-term member of Red Rocks Credit Union who had some challenges recently correcting account access when my wife passed away.
I worked on the telephone with representative Lucas C and he was able to figure out some existing online security issues and resolve my problem.
Thanks to Lucas's efforts I was able to restore my online access to our family accounts and continue my banking.
Great job Lucas thank you. John D
I worked on the telephone with representative Lucas C and he was able to figure out some existing online security issues and resolve my problem.
Thanks to Lucas's efforts I was able to restore my online access to our family accounts and continue my banking.
Great job Lucas thank you. John D
If you are interested in getting a loan from RRCU, ask for Bri (Briana Lawson) who is a financial advocate. I have worked with her on a couple of occasions and she is an awesome advocate, plain & simple, bar none.
Case 1: When I was trying to co-sign to help start my daughter's credit history, we worked with Bri and got my daughter a loan for a motorcycle.
Case 2: When I requested a lien request after paying off my own motorcycle loan, she took charge and got it expedited and had my lien released the very same day!
Thank you Bri!
Hshiba
Case 1: When I was trying to co-sign to help start my daughter's credit history, we worked with Bri and got my daughter a loan for a motorcycle.
Case 2: When I requested a lien request after paying off my own motorcycle loan, she took charge and got it expedited and had my lien released the very same day!
Thank you Bri!
Hshiba