Outlet Collection At Niagara
300 Taylor Road Niagara-on-the-Lake Ontario L0S 1J0 Canada
brownsshoes.com/en/find-a-store
905-682-8212
Reviews (88)
Johnny boy
Great service friendly staff and professional.
SHEIBA DEL CASTILLO
I was specifically looking for a shoe sole for blundstone shoes, and been going to different stores for almost 2 months already, and Brown’s has it! Yay!! The Cashier is nice, addressed our need, I love the ambiance of the store as well. Clean and aesthetically pleasing to the eyes. Overall, we have a very experience.
Amanda Tew
I called to see if they had what I was looking for and they did and when I got there another associate took me to the shoes I was looking for and then the cashier mentioned that I was the one who called and was very friendly. She also explained the return policy as I bought two pairs of the same but was going to try one first. Very friendly and helpful on the phone and in person.
Carm Conidi-Colalillo
Always shop at browns the staff is very knowledgable as well as friendly they know juts what is needed and always have options ! Great quality shoes as well
Hibah Choudhry
chelsea is the sweetest! I would recommend her help to anyone coming into browns:)
Linda Jacklin
Please ,please create a points /reward system. This is pretty much the only store I shop at for shoes and it would be nice to be rewarded
Tatiana Betancourt
We had a great experience. Your sales representatives were wonderful. Both ladies were Beyond helpful at the outline in Niagara Falls. One of the girls spoke Spanish and was amazing and the other girl was Canadian and was spectacular. Both were super helpful. They were helping me select gold sandals and a beautiful gold bag for a wedding that I have this weekend and they were amazing sales rep. Super helpful, friendly and amazing personalities. They stated my brother and I while we were purchasing the products. They gave us options and made great conversation. It was overall an amazing experience.
Brett A
They offer free water. The service was good too.
Maricruz Lencina
I had a complicated exchange situation last night and the employee, Stacy, was very helpful and patient with us even when her boss was hovering and making comments at her. I appreciate the time she took to help us and solve the issue.
Kawaljeet Singh
Today I had best customer service experience by Hailey. She was so kind and helped me with all my shoes queries. Thank you Hailey. Highly recommend.
Chris Athanasas-Dollinger
Hailey assisted me today while shopping and was so helpful and patient and went the extra mile. Her input was knowledgeable and friendly. In a time where great service is hard to come by, I totally appreciate all her extra efforts with my purchase (sparkly black Sambas).
Salim Diané
Chelsea helped me find the best shoes matching my needs as they weren't at the shelves. They are amazing shoes and great quality. My wife likes them a lot. Chelsea is not only assisting her clients but her willingness to help is the best part. Browns are fortunate to have Chelsea among their team!!!!
Jose M
Nice place to buy shoes. Good selection. Hasin Shahad was very kind and helpful assisting me with getting my right shoes.
Nathan
Knowledgeable and helpful staff. Yang helped me on my visit, 10/10 service.
T Biernacki
Browns shoe store in Niagara on the lake outlet mall has the customer service expertise and friendly and helpful sales associates. Thank you Chelsea for being able to help me and many others shopping on September 19th. Wandered other shoe stores that night with little or no greeting or assistance. Thank you Browns for making my purchsse a great success
Sebastian M
Juan was a great help!
Harsh Patel
Chelsea and Robert they both have wonderful customer service. They actually care for their customers and they will help you out with best suggestions. Highly recommended to visit this store if you are looking for the best deals.
Jeremy Dang
$400 shoes for less than $200
Vicki R
I received outstanding customer service from the staff at Browns today. Aug 10/'25 After first combing the Pen Centre and than the entire outlet mall for a pair of dress shoes, I would like to say Thank-you to both the young man who helped me and the cashier. They were refreshingly awesome.
David Tarasco
Some sales reps were distracted are hard to approach but Chelsea was very nice and helpful
Caroline Nagy
I like the Browns at the Outlet Mall. I have bought many shoes here!!!!!
DOUGLAS LYNCH
Great service , very friendly !! Very knowledgeable with their product
kelly marie abenales
Just wanted to commend Katrina and most specially Rob for assisting me with my concern with my newly bought samba. They are very kind and understanding and made my day for being so helpful to make me comfortable with one of my bucket list shoes. Cant thank them enough for their assistance 💖🥰
Me Time
Was helped by Mikaylo. Told him I needed a shoe and with colour and he found me the right one. Great customer service!
Thech Sirichitchant
This shoes was very very rare to find ,but this shop also have and the price is not expensive like they resale.
Bella TO:Share Positive Vibes
2.22. 25 Purchased a lot of Stuff in this Store. Maria & Jordan was very helpful & friendly. Customer Service extremely wow. Thank you Maria & Jordan for your Customer Service Excellence.
Zheng Zerr
As a loyalty customer with brown shoes: I wanna share my shopping experience with my sales representative Sara and Chelsea both together: they both provided so professionally customer service with loyalty clients! They are so knowledgeable on their job roles with browns products and customer service and promotions posting to clients each time! I will be visiting back to the store location frequently! Thanks for browns shoes outlet Niagara store all the stuff including store manager: Mr. Robert always keep so high standards customer services for clients!
Lisa Ma
Chelsea is always the best, she so helpful, this store is so nice, all the staffs here are so friendly, will be shopping there soon and 100% recommend my friends and family shopping here.
Emily
Stopped in last night to pick up some new blundstones, Chelsey who brought them out to me was amazing! She’s supper friendly and very well dressed! Perfect fit for Browns!
Natalie Valencia
Great selection of various brands of footwear. Their customer service is also great. My sales associate was very helpful in helping find everything I needed!
CerebralAssassin1977
Absolutely fantastic customer service. Service recieved today like we recieved makes me happy to know that there's still hope in our society. The lady with long blonde hair went above and beyond to help us out with all our questions. Thank-you. Very much appreciated.
Ms. Forde
Went to the store on October 20th with my niece. As soon as we entered the store “we were greeted” with welcomes, which was with ease and if we needed help just let anyone know. It was busy and we separated to browse. I had the “pleasure of being approached by Brittney”. She was a complete gem, great smile, energy! and just attentive - knowledgeable of both of our question re: our try on choices. We shared a few laughs. I let her know that Her energy is what is within and what “She brings to work and makes the atmosphere” enjoyable and a joy to have Her help Us! Before we left the store “I asked to speak to the manager”. Rob, Approached me (( and we shared a chuckle )) “ I shared that I enjoyed my experience at his store! and that the energy in the entire store was pleasant, like we were visiting someone’s house. He was great to chat with. With the world we live in today, I’m glad that this location displayed a warm energy, professionalism of all staff… from the flow in the entire store~ which made our experience fun & comfortable. Kudos to Brit, for Her time with Us and just being a positive human! and “Mgr. Rob” for our mini chat, and having a well connection team and a neat store. Compliments all around. My niece bought her first Doc M’s - I leave this review with ease and wish I could give the location 6! stars.
Carine Hemans
Lots of options
Kapil R
Need shoes?! Go here and ask for Sara! Not every store will have exactly what you are looking for; however, Sara does not care. She will take the time to show you ANYTHING you ask her to. 1 pair 10 pairs no change to her amazing service! Spent about an hour here trying to figure out what kind of show I really wanted - I came in to look at hoka and ON shoes and ended up finding out through Sara’s help that I actually liked the NewBalance classic shoe. Bought a pair of those and a pair of converse for a gift. I would definitely recommend you come by this location and speak to Sara or even Jason! Jason didn’t do much in terms of the “sale” but he was super friendly and seemed like the chemistry between the employees here is really pleasant
Robyn Rinaldi
Such a great experience. Danial Mahdavi was quite the little salesman… he could’ve talked us into buying anything…highly recommend shopping there.
B R
Very helpful staff
Femy Pedro
Good service
Damian
Very friendly staff; the website was accurate about what was in stock at this particular location; one staff member was easily able to help when asked; she stood relativity near by to help us out further. I bought the pair of shoes that I was looking for which were about 40% off or something.
Noli Aromin
A representative attended my needs,took care of everything and processed my order to be shipped home.Cashier was nice.
Kulwant Brar
Friendly sti
PHIL MACKINNON
courteous staff
Mohammad Islam (Mithun)
Good collection
Алла Нещадим
The shoes from this store are really worth your attention! My last pair bought there is 3 months of pleasure, comfort, external attention and compliments))The shoes from this store are really worth your attention! My last pair bought there is 3 months of pleasure, comfort, external attention and compliments))👌
Hillary McCallum
I recently went to the outlet mall in search of UGG slippers. I went to two other stores, the first store just flat out told me they didn't carry them. The next store gave me suggestions of where else I could find them (I was tied to the outlet mall as I had a gift card for it) I went to Brown's and although they did not have my size, the gentleman working brought me out the same slipper but a different color, for sizing purposes. He then got me set up with someone else to order the slipper in the color and size I wanted, and have it shipped to my house. Very convenient as I have a new puppy so I don't feel comfortable leaving him home alone in long stretches yet. Will have to probably wait a few years before I can actually wear them since said puppy is a menace with my slippers, but at least I'll have them...thank you to the helpful staff at Brown's!!
Shahab Khan
Good store
Roma Gama
(Translated by Google) Good service (Original) Buen servicio
A U
Good leather
Nick Mărculescu
Excellent store with friendly staff. I bought a pair of Blundstone boots. Excellent quality and fair price. Highly recommended this store
G Woo Hoff (Peachynorth)
Fantastic selection and fair pricing. Staff were friendly and helpful without being overly aggressive. Came in with a specific shoe in mind and walked out with 2 pairs.
Tanya Kareyra
We had a very pleasant experience with Jason. Recommended.
jack wrobel
Purchased 2 pairs of shoes. My salesperson was very friendly
C Bain
Great help as i know what i wanted but my foot was to big .as the girl there gave me a great ide
Amrit Siew
Truly friendly staff, and a great selection of formal and semi-formal shoes. I was lucky to find 2 pairs for my size 13 feet!
Andy Gobin
Prices are good. Purchased three pairs of shoes.
Louise Marie Saint Jean
(Translated by Google) Lots of choices and it's cheap (Original) Beaucoup de choix et c'est pas cher
Lesli Lee
Good service with helpful staff
Geezus Cee
Love the shoes, the staff are very friendly and helpful.
Mary Maclean
Wow, now I know why ladies love Michael Kors shoes. They are incredi le, and this store is the first place that I have seen them. The store has many other makes, also stunning. I guess the price reflects that they are designer shoes, however I think that the quality also reflects this. So go ahead Ladies treat yourself to a pair, I did. The store also has fun things like costume jewelry and sunglasses, very reasonably priced. I recommend a browse.
Joanne “Joanne” Nobre
Bought some boots, love them!
Dee Mac
I'm very happy with 2 pairs of shoes that I bought a week ago. Huge variety of shoes, but they didn't have my size for about half of the ones I liked.
Alexander Tang
Unexpected great customer service from the outlet store. They're willing to offer a free delivery to my place when they don't have my shoe size in stock.
riyaz khan
Absolutely great experience, thanks for your help Miss.Catrina.
Jay Escubil
Good value, great brands, size selection are limted at times but if your lucky you'll get some very good deals. I brought my Blundstones, Doc Martens and Birkenstock from here
Bryson Novak
Went in today to browse doc martens and blundstones and had the best experience ever buying shoes! Chelsea is absolutely amazing and friendly and also very fun to talk to! The other staff are all awesome too! If you need footwear definitely go here they know what they are selling and are amazing at their jobs! This outlet mall needs more staff like this!
Adam Goss
Mark was dilligent and quick, without him I wouldn't have bought anything. He is the best salesperson I've met. Thanks Mark.
Aziyade Jackson
Friendly staff
Arjoon Vohra
Great store and the staff were super helpful. In fact they showed us the flexibility of getting the size of the shoes by checking other stores and even delivering to our home. Fantastic customer service even during the pandemic.
Allan Donat
First time visiting the store, friendly, helpful service, decent prices, good first impression
Faryal Bukhari
Amazing service.. Amazing stuff and Amazing variety..!!
Odette Borg
Something for everyone, courteous and helpful employees. Great sale too!!
Jonathan Grisafi
Great customer service.
Jon Siemens
Only men's shoe store that has fun/funky shoes.
Claudete Myszkowski
(Translated by Google) Excellent service 🤩 (Original) Atendimento excelente 🤩
Hu Yun Lo
Very very helpful and friendly. I didn't feel pressured to buy. Good quality, decent prices
Philip Chao
Good selection
Brian Garant
Fantastic
Konstantin Safonov
On of the best service in Region ! I recommend that store to everyone !
Tony Lipiec
Great shoes Great prices
Doug Dobbs
Great people great help
Michael
Find a great pair of Motorcycle boots, and wear them last night on the ride and fix perfect and also on sale... thank you Browns and the staff that help me.
MH kam
Love it got nice brands name prices are great staff is very helpful
Colleen Cicero
Very expensive but good quality shoes. Clearance was best for me.
Ryan Munson
Just visited this location and got the BEST service from a worker here named Katrina! Super friendly, patient and helped me make a decision on what shoe to purchase... Thank you again Katrina :)
Ted Rietveld
Fantastic
Anne Dickson
Consistently great service is all that I have every received at this store, staff go out of there way to find shoes often not even racked to accommodate requests for a certain style or color. All of the shoes - which are numerous that I have bought here have been wonderful quality. A visit to the outlet mall without visiting Browns is a wasted opportunity.
Dmitry Taran
Love this store
Lam Bach (Lâm Bạch)
Very good prices when on sale otherwise wait patiently for it
A representative attended my needs,took care of everything and processed my order to be shipped home. Cashier was nice.