905-435-9934
Reviews (56)
Tracy R
I’m very pleased with my experience. Everyone was very helpful and accommodating. Definitely recommend.
Vanessa
Found what I was looking for.
Tracy
Yesterday I visited this browns, Wasn’t planning to purchase anything I just wanted to get some ideas. And I started having a conversation with one of the staff named Archie, Such a fantastic Sales person and a nice Individual. Although I told him I’m not gonna buy anything, he spent around 20 minutes explaining all the questions that I hade very patiently. And even he brought the shoes for me to try even though I told him I’m not gonna buy anything today, he said just try them to get a better feeling of them. I was very surprised because I shop a lot and usually, I get treated different when I tell them I’m not gonna buy anything I just have some questions. Very, very pleasant experience i have never seen a salesperson that knowledgable about Shoes. And even after the 20 minutes that I tried around 10 Shoes and I didn’t end up getting anything he told me “Whenever you planned to purchase any of these shoes, please come back here, I’ll be happy to take care of you anytime”. Such a professional individual he gave me his business card too!, absolutely enjoyed my time definitely would come back for him.
Amélie Boucher
Natasha the assistant store manager was so kind. I came in with issues from an online order, and her customer service was fantastic. The shoes I ordered were old out but she helped me find the second best option and was very helpful with the exchange.
David-Lou Leonard
Natasha and her team (Tanya +staff) always make the show buying experience such a pleasure. I’m not an avid shopper, but I’m not afraid to spend some extra money in a place where I trust the staff to provide me with exceptional knowledge and value, and that’s exactly what these people do. Keep rocking it.
Annemarie Raffa
I had the pleasure to deal with Shyann today. I went in looking for shoes for my elderly father. Shyann was helpful and pleasant the whole time. I also met Raul, another very nice employee. Definitely still living up to the Brown’s name
Shoaib Saleem
Absolutely professional service and they as promised they delivery my shoes on time thanks.
Shyan
Felisha was really good at helping me out, she knows what she’s talking about and she really try’s to connect with the customers
Shauna Wilson
I had such a pleasant experience dealing with the assistant manager at this location today. Her name was Natasha. She was so professional, compassionate and knowledgeable in helping me with a product return. I wish more people in leadership had her qualities. She introduced me to the store manager, but he NEVER smiles. I would return to the Oshawa store again, thanks to Natasha. This experience really made my day!
Anna M Aala
I came into the store and the professionalism between this dark skinned guy in a suit and the other guy (seems Spanish because of the accent) were so nice to me and my sister in law. Didn’t buy any shoes but bought the care kits for my shoes and love their service and recommendations! So patient and lovely to talk to! Would go here again.
Justin Bond
Vinusha provided amazing customer service on the phone and in person.....the other salespeople were amazing as well....the friendly atmosphere and teamwork enables a perfect environment to buy shoes..... I would rather die than buy my shoes anywhere else.......
Master
I think it’s my first time writing a review but I have to share and appreciate from this young gentleman. I went to Browns couple days ago to buy a good pair of shoes for my son. My son is very picky. He’s 22 and in the past four years I couldn’t buy him a new pair of shoes because he’s obsessed with his old sneakers. Every time we go to buy a pair of shoes for him we get disappointed because he has no interest in wearing a new shoes. He still wears the same shoes that he was wearing when he was 16. Me and her mother are having a very hard time going to events Or any formal occasion Because he just wears his old sneakers. So I had no hope We can buy a pair of shoes for him that day. But we went inside and there was a sweet well dress, well spoken young gentlemen I think his name was Archie(one of the sales associates) he figured out the situation and very patiently(I think it took about 40 minutes) Listened to my son and my son talked to him (My son is so introvert) So I was shocked that he talks to Someone other that his family and laughs for 40 minutes! Archie listened to my son very carefully to see what exactly he wants. We were looking for a good pair of dress shoes, which my son is hardly against with he likes his old sneakers. Archie told me don’t worry because I told him I am worried about my son. He doesn’t wear a new pair of shoes but I want him to start wearing foreman shoes, because he is in the age that he needs to Dress formal Sometimes. He told me don’t Worry, we will find the best fit for your son. And he did! And surprisingly my son was very happy about his choices. He was laughing! He was excited! It got me emotional. Because I’m so into shows and I have like 25 pairs of shoes but he has 2. I was so happy to see my son’s smile. My son ended up getting two pairs of fabulous dress shoes!! I just wanted to deeply appreciate Archie and his time, He made my week and maybe months. couldn’t imagine a day that my son gets excited for buying shoes! And thanks Browns For their good shoes and products, will definitely come back to this location!
-M-
Amazing experience with the store staff and the manager, I bought a pair of shoes back in Feb, and the sole started to come off in an unusual way, the Manager simply asked how long agai you bought it and honored me a brand new pair without asking any further questions. I would highly recommend anyone to buy from here as the store covers you with their Warrenty if it's a genuine issue. Thank you staff and the manager.
David Bankworth
I had an absolutely fantastic time at Browns Oshawa. Amapreet, one of the representatives there, was an absolute delight to work with. Her expertise and passion for fashion truly shone through as she effortlessly guided me to the perfect pair of shoes to complement my envisioned outfits. Amapreet's patience, keen eye for detail, and deep understanding of style and comfort made the entire shopping experience a joyous one. Her dedication and personalized assistance made me feel valued as a customer, and I left feeling not only satisfied but genuinely excited about my purchases. Amapreet's exceptional skills in both fashion and customer service are undeniable, and she undoubtedly deserves recognition for her contributions. In my opinion, she possesses the talent and charisma to excel in roles that involve influencing design and enhancing customer satisfaction. She is a true asset to the Browns Shoes team, and if I were her employer, I would prioritize retaining such an outstanding talent. Thank you, Amapreet, for making my shopping experience at Browns Oshawa truly uplifting and memorable. Your professionalism, warmth, and expertise are commendable, and I look forward to returning to Browns Shoes, knowing that I'll receive exceptional service once again. My trip to france will be all the more enjoyed knowing that I will be going in style.
Feyidara
Harman Singh made me get a bag with his nice customers service
Tj Shkordoff
Excellent store friendly staff.
TJ Shkordoff
Lovely store, friendly staff
Ralston Williams
Excellent customer service!
Shola Arogundade
I went to the store today and was looking for some shoe cleaner. I was helped by Sam, she was very helpful and even showed me a demonstration on how to use each product on the shoes I was wearing. 10/10 customer service!
Joy Serrano
I have been trying to meet the brief of a very particular bride in terms of shoes for my suit. Although I did not end up buying from Brown's, Samantha Lee delivered EXCEPTIONAL customer service in assisting me. Both encounters at Browns, she was not only patient with me throughout the process of shopping; Samantha was well versed in assisting me with finding particular styles that match my suit and met the bride's expectations. I'm glad the hunt is over- thank you again Samantha for your help!
Josh Sherlock
Great selection and service for higher end shoes
William Perry Mojica
(Translated by Google) Shoes and other clothing and footwear of very good quality, excellent service from its employees. (Original) Zapatos y otras prendas de vestir y calzar de muy buena calidad, trato excelente por sus Empleados.
Marie Tuttle
The gentleman customer service representative was most helpful, was patient and kind and made sure I was well taken care of thank you so much will buy at Browns again for sure and recommend to others to go there as well.
ROMANO LINTON
Great shoes place
Rojan Javid
This Browns store is one of my favourites to shop from. The staff are always very helpful and friendly and greet you with a smile as soon as you walk in :) Heather has helped me during different encounters and she is so pleasant to work with! She is very knowledgeable about the products they carry and makes great suggestions based on your needs. Even if they don't have an item or size in stock at the store, they always make it super easy and order the product for you to get shipped wherever you want.
Steve Galloway
Very knowledgeable and helpful staff. Great selection and service!
Josée Nadeau
Natasha’s customer service was absolutely fantastic. She went out of her way to help me find what I needed, so appreciated!
AJ
Some of the shoes weren't even brown
Joanne Norrie
Natasha was excellent! She was very knowledgeable and took her time with us in finding the perfect shoes to go with our outfits. It was very busy and she was very attentive to many customers at the same time. Always with a smile. I will definitely shop at the store again! Thank you again Natasha, you are awesome!
Leopold Rasic
I was at the store last week and was assisted by Sayed Omar. Great customer service, he was very pleased to deal with and patient while I was trying different shoes. He knew his product and helped me pick the right shoes for me. I was extremely satisfies with his five star service.
collin Mwesigye
Quite pricy
Sarah Ricard
My boyfriend and I purchased a few pairs of shoes tonight and had a very pleasant experience. Anderson was very helpful and super friendly. Great customer service. Will most definitely be back.
Patrick Austin
Anderson was very helpful
Dani Takla
Great selection and prices for men's dress shoes. I've been many times for and with my husband. We're never disappointed and the staff are on point!
Joy Warner
Went to get some boots today! Service was awesome
Douglas minor
Fantastic staff. Very helpful and courteous. They had everything I was looking for. They have a large selection of the most popular and in style footwear.
Surviving Tween-dom
Love Browns!
Alex Monterrubio
Belkis was so nice, polite and got all the presents that I was looking for. Thanks HAPPY HOLIDAY!!!
Greg Landry
Educated salesman knew his product. Made my purchase that much easier.
Dan Mc
Excellent service.
Ianna Miller
Speedy service with great options for shoes
Lynne Desveaux
During these covid times I didn't think that doing an exchange for a product would be so easy, like it was with Browns shoes. From the phone call to the actual exchange I was overwhelmed with the friendliness and professionalism I was treated with. Thank you Browns shoes!!!!!
Sunny Chand
Nice shoes!
Pam Groenwold
WOW! Excellent customer service!
Moe G
I absolutelyl love love 💘 💜 💛 💚 this store and the staff. Peofessional yet personable and fun all rolled into one. I will be driving from Scarborough just because of the treatment given from the staff here. Professional and friendly. Guiseppe happened to be there the evening I arrived and knew my taste in shoes instantly...simply amazing. Bushar (I hope I'm spelling your name correctly) was very helpful informing me of an issue with my B2 boots. Great store.
SR Watson
Customer service is amazing.
TURTLE
I have ordered something so have yet to see what the customer service will be like. The girl taking my order was nice and helpful. I will be sure to check back in with you to let you know how things went. Christmas time and busy, so a good test for this store! 👍 By way of update, Browns came through on my order - everything was received on time and in good condition! Well done!
stan g
Dress shoes
Yanuri Roschev
BEST place for footwear PERIOD!!
Ryan Schmelzer
Very helpful staff! Helped me find the perfect boot for what I needed it for. Very pleased.
Paula Short
Friendly and helpful service
Rock NRoll
great selection n quality n staff is very helpful...
Reeta Sharma
Amazing
RoseyCinders Gray
Great selection of shoes
Jill
Prices were as expected, but they gave me 25% off a 2nd pair that was already on sale. The manager was surprisingly helpful. My size wasn't available in the color I wanted so he ordered it and said he'll ship it to my house. So I went home with the sale pair and the other pair I'll get in a couple days. The manager gave me his card and told me to call him if anything comes up. It's hard to find good customer service but this was a pretty nice experience
Teni Kuiumdjian
Tammy is the best manager I've ever dealt with. Her staff is amazing!! Super friendly & helpful!! They understands what it means to keep a customer happy ....& that it creates repeat business....without a doubt!!