Market Mall
3625 Shaganappi Trail NW Calgary Alberta T3A 0E2 Canada
brownsshoes.com/en/find-a-store
Shoes/Footwear
403-247-3236
Description
<p>Browns Shoes is a retail store specializing in footwear for men, women, and children.</p> <p>With a wide selection of brands and styles, Browns Shoes aims to provide customers with quality footwear options for every occasion.</p> <p><i>Generated from their business information</i></p>
Reviews (57)
Joyce CI
The associate who attended to me at Market mall was amazing and friendly. I would love to have her attend to me next time. Such a sunshine 🌞. I forgot her full name but I think it starts with She.
M Hanson
Great customer service and selection. Solid advice with fair prices, seemed the staff genuinely wanted to help me find the right pair of shoes for me.
Katie Peach
Great staff all around great recommendations super helpful hard working and patient
Omar A
Prateek was very helpful!
colleen olyniuk
I was given a coupon in November 2025 for an issues with a pair of boots I ordered. Unknown to myself the coupon was only good for 30 days. I was upset at that but the manager accommodated me, as she also was unaware that the coupons expire. I have been a loyal customer of Browns shoes for years and they have treated me fantastic in all aspects!
Helen Bugno
Fabulous store associate who went over and above regarding personal customer service.
Laura K
We had 2 people helping because we went back after my daughter and I found our dresses. Sarah initially helped she was so good and found lots of options and then when we went back the other gentleman was very good as well.
Ryan A
I had a great experience at Browns Shoes thanks to Ian. He was extremely helpful, knowledgeable, and patient throughout the whole process. He helped me find the perfect pair of shoes and also recommended shoe care products to keep them looking great longterm. His customer service was excellent and made the shopping experience smooth and enjoyable. Definitely appreciate the effort and professionalism thank you, Ian!
Omar A
Thanks to Catherine & Tobin that my order was straightened out and no more issues. They both are very helpful and patient & I couldn’t ask for more.
Goji
We had a problem with Browns previously with the order but thanks to Catherine who go out of her way to help & assist us. Can’t thank her enough. She’s very understanding and kind to help us out.
J Rich
Was there today to pick up my Doc Martin boots. They didn't fit as expected. I had ordered them online. The associate Eric was AMAZING. He was so patient and helped me pick out the perfect pair of boots that fit perfect 👌 He really made my time there enjoyable. You don't get great customer service like this many places anymore. So thank you Eric. And I hope your employer knows how excellent you are :)
Yousof Mahdavian
Very good customer service and friendly, kind sales staff. They also have a great variety of Blundstone boots to choose from.
Meera Patel
Shima (or Sheema), was so helpful and informative in helping me find shoes! Thank you.
Hasitha Muhandiram
I first met this amazing young lady; Penny at Browns in Chinook Mall when I bought my Blundstones. I wasn’t familiar with the sizing and ended up with the wrong pair. Living in Cranbrook, that mistake meant another long trip back to Calgary. By the time I came back, she was at Market Mall and honestly, I asked to do my exchange there. She has this rare way of making you feel completely comfortable, like you’re more than just another customer. She’s patient, kind, and genuinely caring & that kind of person you don’t forget. That’s not sales, that’s a real art. Now this is my go-to because of her. She’s kind, genuine, and absolutely the best. Management should know they’ve got a star on their team and I repeatedly mentioned to Kathrine another loving lady manager at the store. Hasi
Brent Ashton
Just want to give a shout out to the staff at Brown's for their excellent service! 😊
Smit Vaidya
Finally i got my shoes prateek was the person who helped me over there finding the right choice for me also the right size thank you prateek
JAYDEEP AHIR
I want to thank Prateek who is sales associate helped for new shoes suggestions and return policy
Milan Bhatti
It was really a good experience at browns while purchasing shoe for my friend. It was bit challenging to select shoe because of my tight budget. So, I called one of sales associate name Prateek for help and then he showed really good shoes according to my budget. I'm thankful for that
ASHUTOSH PANDYA
I was looking for formals and I was bit confused about it. One of the associate Prateek came to me and helped in selecting the shoes. He was very friendly and kind. I was convinced by his recommendation and bought it.
Vishal Rajput
I bought a great pair of shoes, and Prateek was amazing! He was super helpful, friendly, and made the whole experience easy and enjoyable. Great job!
Scott Munro
5 Stars here for Brown's on Shaganappi. To be more precise, Shayan. Where do I start? I needed some boots but needed them to fit properly and I wanted a specific style. Shayan's attention to detail and intuitiveness nailed it for me. Upon leaving, I also spoke accolades about him to his manager. She agreed and was clear that she'd love to clone him. I couldn't agree more. Well done Brown's! This young man drives to set the bar high and made my shopping experience more than excellent. Thanks Shayan!
Joyita Parmar
Eric goes above and beyond for customer he's amazing and very nice thank you for helping me I love my shoes :)
Ashley
Had a great experience at Browns today!!! Found beautiful flats that are fancy enough. I can wear them to work while being comfortable!!! The staff member who helped me was kind and knowledgeable!!! I am very happy with the new flats I bought today!!!
Susan Currie
I went into the Browns in Market Mall looking for very specific kind of shoe, Alicia Natalia came over and waited on me hand and foot (pun intended). She was just a delight and listened to what I was looking for and brought over a few sneakers, I tried on many sneakers and ended up with their House Brand! Really impressed
Patti MacNeil
We started our shoe shopping a few doors down at a store that didn't have the foot measuring device and said they hadn't had since covid... that's ok, when did your size have anything do with finding the right shoe?! At Brown's they not only had the measuring tool key to the shoe industry, but Tracy quickly diagnosed a high instep as the frustrating fit issue and helped find shoes that would be comfortable. Good old-fashioned friendly, knowledgeable service. Shaylan is the Doc Marten expert and got us the shoes the kid wanted, in a size that fit right and was quick to pick on their pronouns which was a real gift. Thank you for that. Terrific service from people who knew their shoes.
Cyndi
Excellent Staff ⭐ All of the staff were really helpful, especially Eric S. who must have (patiently and sweetly) brought me 14 different pairs of shoes to try. He was kind, courteous, and genuinely wants to help his guests/customers find the right fit and style. No pressure, and genuine service. Will come back to this store for more people like Eric (and the girl with the pretty jade circle pendant whose name I didn't get) - absolute gems of approachable, knowledgeable and genuine in today's fast paced service environments. 👠💎
Ryland Gujilde
Alicia Dsouza was super helpful and helped my mom find the perfect shoes for her! She was super friendly and helpful!
Adventure Time with DeansBeans
I always love when I come to a store and meet an employee that just genuinely cares about the customer and the experience they take away. The rep that helped me - Helena - was a young woman that was so sweet and really advised me on the best options for me ! Would highly recommend coming to this location and if you can - ask for Helena !
julie fischer
Our sales person was Gabriel. He is now referred to as the footwear whisperer Although we didn’t get the boots we went in for, I was wearing a pair of Browns boots in need of care. Gabriel found the perfect products to save them and demonstrated how to use them. Seek him out! He knows his stuff. Best shoe salesman ever!!!! 10/10.
Nadia “Nadia”
Thank you so much Tracy for all your help, and picking the right shoes for me. Will be coming back, great customer service. Thanks
Sepideh Hashemi
Helena helped me to find the proper sizes nicely with her beautiful smile
Selin Bilgin
I am consistently met with excellent service at Browns, and each time the team have been attentive, friendly and professional. Special shoutout to Brendan who thinks steps ahead to thoughtfully suggest styles, sizes and shoe care. Thank you!
Jay Clifford Kim Ramos
Good
Dean Kyle
Nice shoes
Roberto Raposo
Always like this store,I buy my shoes here,a lot of variety and nice staff.
THINKER 2029
Everything is super
J D
Yet another Browns with stellar customer service! Tonight I met Fazal when I visited Market Mall. He was fantastic to deal with - no pressure but very informative of manufacturers and gave me honest advice about fit and style. He even recommended another height of boot because it fit better with my proportions. He was “real” - seeking to understand what I was searching for and gave me some other considerations to leave with. Whatever training or strategic hiring Browns does for their team members works. I’ll definitely be a repeat customer, and feel comfortable going to either Market Mall or Cross Iron, knowing employees like Fazal will be there! Well done, Browns!
Vibhor Sethi
Quick and outstanding service
Leeash Rahman
I went January 16th to compare sizes in a pair of boots my husband bought me for Christmas and just ask a couple questions about the fit of my boots, breaking them in, etc. I was helped by Tracy. She was fantastic. She went above and beyond to make sure I got the best fitting boots, getting a different size, insoles, and even showed me a trick to help stretch out the part that was bugging me. She was knowledgeable, patient, and kind, and made sure I left feeling happy and confident with my boots. There were two other very helpful ladies that came over to offer their experiences with these boots, and were also very knowledgeable. There is something to be said about staff that offer you excellent service, even though you have already made your purchase. I would come back based on this service alone. Thank you Tracy and team!
Ric Pelkey
Great experience tonight at Browns in Market Mall. The service was phenomenal. A few staff worked together (like a team) to set us up with the perfect pair of shoes for an interview. Chosen to match well with the shirt and tie. Very friendly and attentive. A shout out to staff Jessica B for being so patient, helpful, and knowledgeable. Experience was great and I'll be back for sure. 5 star experience!!!!!!
Stephanie Jodoin-Lapierre
Staff were so friendly
Absolute Nothing
Amazing staff and great customer service!
Al Syverson
Good stock and prices
Toni Carlson
Liang, the assistant manager, gave me excellent service this week when I needed new shoes for work. His sales and customer interaction abilities were perfect and I was very satisfied. I will definitely be back.
Andrew Brown
Great selection of footwear. Friendly staff who go out of their way to find what you are looking for. Good deals if you purchase at the right time.
Celine Boutilier
I came in to browse even after a staff member at another location told me that no store had the boots I wanted in my size. But you had them! And you even polished them up for me so they looked extra nice. I have other boots from here and the quality is very good at a reasonable price. Real leather and nade well.
Marco Alejandro Castellon
Very welcoming and helpful staff.
Ethan Vogel
Good selection of boots. Lil bit of everything from winter to casual to more high end.
M L
Really good selection of footwear in a no pressure atmosphere. Will shop here again
Jeff Rey
Thank you for returning my keys! This is a well deserved 5 star, I've always had great service here!
Tamaira Bymoen
I was promptly helped when visiting the store and staff were able to order in a specific size for me. They called a few business days later as promised and I went in to try them on. I ended up trying on a different pair of Brown's own brand of boots for comparison and liked the looked better; however, I wanted a size up and they were out. After returning the previously ordered pair and paying for the new ones, the staff happily ordered in my size and desired color. I was called a few days later and returned for my new boots. I dealt with different staff each time and everyone was courteous and helpful and I am happy with my purchase of Brown's boots months later.
Ivan Perdomo
Good service. Great stock
Kyle Moorhead
It's a shoe store. They try to pass it off as higher end.
K Cuff
Had a problem with some boots I purchased, it was handled with no issues. Class act.
Katy Emanuel
Good quality shoes for our 3 year old. The staff in there were very helpful in ensuring we had the right fit for our son who was having trouble sitting still!
Jose Diaz
We've found some nice shoes for our son who is 21 months old at a good price. Staff were helpful and friendly.
Ava Contrada
Friendly staffs