The product itself, awesome. Great fit for families and whoever is in vision to travel around. As for admin, it’s very poor! The day we settled and paid for our camper van, everything was perfect, explanation was great, I said to my husband, smooth! Then came the day to pick up the camper van. I got greeted with very nice smile, then got told; ‘So now we just need the bond of $300 before we release you the vehicle! ’ Now you will get my frustration because no one told me about any extra bond! The pack we chose on the day, means we don’t need to pay a bond! That’s what we got told before we paid! ‘Yes this is the bond we collect before releasing, it’s for any fine or any toll charges! ’
I said to them; ‘I don’t mind paying, but we don’t like surprises! You guys should have told us or explained that on the day we came in to settled our payments! ’ I DID NOT PAY IT! Then comes the day of return! Me and my husband walked in, we knew we had to pay something because of the mileage use. The two Indian guys, were talking to each other in their own language while me and my husband were standing next to them. While awaiting for how much we need to pay, one of the Indian guys said, ‘You guys are good to go’ I said to my husband, ‘Oh I guess we are not paying any extra’ then we left. Half way away from there office, an email came through saying payment successful for your RUC! I was mad, my husband was frustrated, we were pissed! I called them straight away! They said to read the terms of condition it explains it! Now all it says there, is that payment will be collected, nothing about taking payment from debit card! As a customer, it will be very much appreciated, if they come and let us know how much mileage we used and how much we need to pay! Because if it’s hundreds, are they going to take that from your card without your knowledge?? All it says, payments collected nothing about the debit cards! I am very pissed, and the person I spoke with, did not help! I can call my bank now and stop the payment, but I know we have to pay that because we used the car! No one likes surprises in their bank account! Very bad experience and we won’t use them again!