Hays + Sons Complete Restoration - Corporate Office
800 E Thompson Road Indianapolis Indiana 46227 United States
haysandsons.com
Water damage restoration service
General contractor
Building restoration service
Fire damage restoration service
317-672-1950
Description
Hays + Sons is a full-service property restoration company with over 43 years' experience in water removal, mold remediation, storm damage repair, fire and smoke repair, board-up service and personal property restoration. We're equipped with the expertise to restore your property when an unexpected event occurs, whether it's a flooded basement, or damage from a fire or storm. Our team of dedicated, compassionate, certified and trained disaster restoration experts will guide you through the process and communicate with you every step of the way. In your greatest time of need, Hays + Sons focuses on restoring your home, your possessions and, most importantly, your peace of mind. When disaster occurs, make Hays + Sons your first call.
Reviews (28)
Jason L. Morris
We had a water issue in our basement. We hired Hays + Sons. They did an incredible job. The communication was very responsive, professional, and thorough. They answered our questions and followed up every time we needed it. They completed the job promptly and the work was great. Jeff (project manager) was excellent. The whole experience was first rate from start to finish. Best customer service experience I’ve had in a long time.
jt stephens
Meghan was awesome and very informational
ZMoe Elbarassi
Awesome place
Sabrina Allee
We use Hays and Sons for many of the projects we conduct at our multifamily property. Always wonderful service. This time was no different. John was the project manager for our soffit repairs. He is kind, responsive, and communicative. We highly recommend Hays and Sons. They provide many services and we have never been disappointed.
Alan Middleton
Friendly and knowledgeable staff
Nan Oscherwitz
Unfortunately I have needed to use Hayes and Sons for the second time. I had a very good experience the first time. This time, the experience was even better! The lead was Ty Seaton and he was assisted by Trey Kenworthy and Daniel Kinsner. They were very professional and handled things quickly and smoothly. Despite the enormity of the situation, they kept me calm. I hope I don’t require them a third time, but if something comes up again I will not hesitate to call them.
Sara Clark
Recommended by my Insurance provider. Called Hayes and Sons they were at my home the next morning. Matt & Zach assessed the situation gave me solutions for clean up & to top it off NO CHARGE!!!! Thank You
Remediation for water in the basement due to sump pump failure, including drying-out wet areas, removing baseboards and replacing them, replacing two doors and painting three rooms.
Everything was completed in a reasonable amount of time. At that time of year (March/April) they were very busy with many customers experiencing similar problems due to the excessive rainfall. They probably lost about three days in completing the work due to the heavy demand on their services. hey were very prompt in arriving the first time to set up the equipment to dry-out the basement. I had replaced the sump pump, so the standing water was gone when they arrived.
We've had a GREAT experience so far with Hays + Sons taking care of our needs from the damage from the carpet cleaning company. Everyone I've encountered from the estimator, the guys who checked the water content in the floor, the guys who brought out and set up the fans, our project manager, and now the guys that did the work to fix the ceiling have been professional. I would recommend them to anyone needing any work done on their home. So, so impressed.
Overall, just top notch people and service! Everyone has been so professional and easy to deal with and worked very hard to get their people and subcontractors in quickly but most importantly everything was efficient.
H+S and State Farm have worked together seamlessly to document my flooded finished basement claim that occured 5 days before Christmas 2017. Emergency services and the flow of information has been promt & pro-active. My claim was paid within 21 days.
I originally hired them for a basement finishing project, but also engaged them for two remediation projects during the past year.
The basement remodeling project went much slower than promised, and resulted in multiple change orders for the original scope of work to be delivered, due to missing items in the original estimate. Project was scheduled for 6 weeks, but took 6 months. Quality issues during construction were associated with drywall and carpeting. Drywall issues were fixed prior to project closeout, carpeting installation issues were not corrected. Remediation work was satisfactory. We discovered a leak in our sump line, which they repaired and applied spray on affected framing. We also had an issue with our previously installed ejector pump failing. They did a good job cleaning up the damaged carpeting, trim and drywall with minimal damage. We did not re-engage them for the finish repairs after the remediation.
Love working with Scott Rector! I highly recommend Hays + Sons for disaster recovery!
On January 2, 2011 a car crashed into our living room at 3:10 AM! The driver was drunk of course. The front of our house was ripped open and most of the contents of our living room was destroyed. The worst thing was loosing our sweet cockatiel, Tiki. He flew away! The couch was embedded in the wall; all of our furniture had to be replaced too. The porch was ripped in half, a little wall that comes out from the porch was broken to pieces too.
We had to live in another vacant Habitat House for 3 months while our house was being fixed. Hays & Sons did a great job of cleaning up the mess. Our whole living room had to be re-done. I was amazed that because of a hole in the living room they re-stomped the living room ceiling, the kitchen and hallway ceilings too! Wow! The pictures show the damage the car did; the last 3 show the house outside and inside after we moved back in.
Hays & Sons gave me a quote for a full roof replacement.
They offered me a senior discount, and a warranty. They were a little more costly, there was a $1000 difference. They were good and reasonable. There cost were in the same ballpark. They did charge more for my roof incline. They charged more for a water seal and the company that did it, gave it to me for free. They did come out and I was able to talk to them. I think they were very good. I think they were good to work with. He came out and explained things to me. If I needed contract work I would contact them.
My neighbor's tree fell through my roof causing a hole in the roof, water damage to the second floor hardwood floors and 1st floor ceiling, and exterior damage to gutters and siding.
David P. was my general contractor and he was a true pleasure to work with. He was always prompt, professional and the crews he hired did a great job repairing my house back to the way it was before the incident.
Wind had torn areas of my shingles from the roof. My insurance company worked with them to get the areas covered to lessen additional damage from rain.
It was after hours when they were needed. I received a call quickly and a person was dispatched to cover the areas of the roof that had lost shingles. I was asked if I wanted a quote and said yes. I cannot recall if it was then or the next day when someone looked over the damages inside and out and offered their proposal. When my insurance company appraiser came out he commented that this company had used quality material to cover the areas, not the blue tarps on can buy for 15$. He said those break down quickly in the sunlight. I am reviewing this proposal and another one I have and will make a determination soon. As cold as it has been it is not advised to put shingles on from all I have read and been told.
They completely replaced our roof on the main house, and also put a new roof on our minibarn.
They do quality work and they're very respective of the people residing in the home. They clean up everything and they're just very courteous. they did such a good job matching the color of our trim with our roof.
They did some water extraction and restoration from some water damage.
They were very thorough. I would use them again in the future.
They fixed a hole our roof from a storm that passed and a tree fell through.
They did a good job. It wasn't a huge job, so they were kind of working us in between jobs. When called them to have them come out, the man was working until dark.
Removed a wall, half of another wall, moved door and a window. Put in french doors. Masonry
They did good work but was estimated to take under two weeks and took almost 2 months. Seemed to be part time project for them. Also seemed they never initiated communication always had to call them and ask what the delay was. However always responded to calls and texts promptly and were professional and personable.
Insurance claim for water damage on first floor. Gutted and repaired kitchen, living, bathroom, pantry, utility closet, foyer.
I had no issue with Hay's and sons other than their selection of sub contractors. Had no issues with the main crew that was used, but the flooring crew installed defective carpet, and improperly installed the wood laminate flooring. Hay's and sons did not dispute or disagree when I pointed out the issues, they had a separate crew come in and fix the issues in the end. I am still waiting on a credit due to cleaning we had to do due to the first flooring crew sawing the wood laminate inside the house. Everything else was completed as expected and on time. They also informed me that they would be using a different sub contractor for flooring moving forward.
Performed repairs to garage wall that had been damaged by a car running into it. Repairs needed included: foundation blocks pushed out of place, the base stringer was cracked and broken as were several of the supporting 2 x 4's, straighten wall and and siding, service window bent, service door entry way misaligned so that the service door could not close and latch.
Initial contact after reporting the incident to my insurance company was prompt. Because the nature of the damage was not serious and the contents of the garage were not exposed to the elements I did not need immediate service. With that in mind, an estimator made contact in a few days, scheduled a time to perform the estimate and promptly returned detailed and fully itemized results. After these initial activities, things slowed down. The estimator misplaced my paperwork and thus I did not get contacted by a Project Manager until over a week had passed from the receipt and acceptance of the estimate. Subsequently, the project manager had to reschedule several appointments. Because the damage to my garage was not severe, I accepted the delays. However, had the damage been more serious, my expectations would have been considerably higher. All communications during this period were prompt, professional, and courteous. Once the work was scheduled, it came off without a hitch and I am very satisfied with the result. Bottom Line: Quality work, good communication (mostly), good professionalism, need to improve on time management.
We use Hays and Sons for many of the projects we conduct at our multifamily property. Always wonderful service. This time was no different. John was the project manager for our soffit repairs. He is kind, responsive, and communicative. We highly recommend Hays and Sons. They provide many services and we have never been disappointed.
Friendly and knowledgeable staff
Unfortunately I have needed to use Hayes and Sons for the second time. I had a very good experience the first time. This time, the experience was even better! The lead was Ty Seaton and he was assisted by Trey Kenworthy and Daniel Kinsner. They were very professional and handled things quickly and smoothly. Despite the enormity of the situation, they kept me calm. I hope I dont require them a third time, but if something comes up again I will not hesitate to call them.
We had a water issue in our basement. We hired Hays + Sons. They did an incredible job. The communication was very responsive, professional, and thorough. They answered our questions and followed up every time we needed it. They completed the job promptly and the work was great. Jeff (project manager) was excellent. The whole experience was first rate from start to finish. Best customer service experience Ive had in a long time.
Awesome place