I have roof rats that I have not been able to get rid of for the last several months, as well as spiders (including black widows) and gigantic, armor-coated beetles. I tried Orkin, but I had a poor experience with their services. My mother told me she'd had great luck with Cook's, so I gave them a shot. Not only were they less expensive than Orkin, they are already doing a MUCH better job. Charles Shaw was the guy who came to give me the initial consultation, and he spent over an hour looking around my house and my yard, in ALL the nooks and crannies, and answering all of my questions. He was a very down-to-earth guy... not at all sales-y. I could tell that he believes in his company, as well their products, services and technicians. What impressed me the most was that he found the entry points for the roof rats and gave me the number for a reliable guy he knew who could help fix the necessary things to keep them out. Today, my technician, whose name is Doran, came out and did my initial service. He was fantastic. He did EVERYTHING that Charles promised and more, including
sweeping the corners of the ceiling in my garage with Webster dust to get rid of the spiders and keep them away, as well as bringing the duster inside with an extender to get the cobwebs from the areas of my super-tall ceilings that I can't reach. He even changed my furnace filter for me! I had asked Doran not to tell me the specifics about what sort of preventative and/or extermination measures he would be using in the attic because I feel kind of bad about it, and he was respectful of that. He didn't act like he thought I was crazy or soft or anything for feeling badly about forcing them to meet their demise (even though I know it's for the health of me, my family and my HOUSE). Also, before he left, he plugged up a couple of entry points with copper wool to keep the rats from getting in there, and I had told him I had intended to buy some from Amazon.com. He told me not to bother... he'd bring me a box next time. When he said he'd be back to check the traps in seven days, I believed him. He's very personable, not at all weird like some bug guys are (no offense, bug guys), and he went above and beyond what I had tentatively expected. My mother told me that the first time the tech had come to her house, he didn't do everything the initial-consult guy had promised. She called the office, and they sent another tech out that same day, who did a great job and continued to perform her service from there on out. This is a good company that does the job right. What's more important, at least as far as I'm concerned, is that if you do NOT feel they did the job that they told you they would, they will make it right.