Centre Rockland
2305 Chemin Rockland Town of Mont-Royal Quebec H3P 3E9 Canada
brownsshoes.com/en/find-a-store
514-738-0339
Reviews (63)
Rock Lee's motivation
I had an exceptional service at Browns today. The guy who helped me was wearing a nice suit, very professional looking. I told him I needed a pair of shoes for long distance walking. He recommended me 3 different options and I left the store very happy with my purchase.
Pilou R.godec
(Translated by Google) I recently visited Brown's and had an excellent experience thanks to Tina. She provided truly attentive service from start to finish and took the time to help me thoroughly. You can tell she genuinely cares about her customers and wants to ensure you leave satisfied. She was patient, professional, and very pleasant throughout the entire interaction. This kind of service really makes a difference when shopping. I wholeheartedly recommend this store, and if you have the chance to be served by Tina, you'll be in good hands. Thank you again for the excellent service! (Original) Je suis passé au magasin Brown récemment et j’ai eu une excellente expérience grâce à Tina. Elle a offert un service vraiment attentif du début à la fin et a pris le temps de bien m’aider. On sent qu’elle se soucie réellement des clients et qu’elle veut s’assurer qu’on reparte satisfait. Elle a été patiente, professionnelle et très agréable pendant toute l’interaction. Ce genre de service fait vraiment la différence quand on magasine. Je recommande sincèrement ce magasin, et si vous avez la chance d’être servi par Tina, vous serez entre de bonnes mains. Merci encore pour le très bon service !
sandeep thind
Friendly staff, A lot of offers going on for Boxing Day week got very good deals in shoes I bought as gifts for my family members.
Sandy
Tina is amazing! 5 ⭐️’s
Richard Bell
Great service.
Peter Karambelas
Went to the Rockland store this morning looking for a comfortable running shoe , the salesperson Tina was very helpful , and so was the entire team . They all came up to me with compliments that gave me no other choice than to buy it . Loved the vibe at the store and will definitely go back . I highly recommend you to go there if you need any type of shoes . Thank you Peter Karambelas
Scarlett
Helpful staff and great selection.
Daniel Trimarchi
Great experience here today. Sales associate was fantastic. Really 10/10. Not pushy to buy, good humour and vibes. Excellent atmosphere with lots of space to try on shoes and walk around to test them out. Thanks again to the team at browns rockland 2nd floor!
Old Angels 444
I love this place !!! Always good quality shoes & very good prices !!
sana
(Translated by Google) Browns is truly the best shoe store!! Almost everything is on sale! And the staff's friendliness is surprisingly high compared to other stores! (Original) Browns et le meilleurs magasin de souliers vraiment!! Presque beaucoup de chose son en rabais! Et la gentillesse des travailleur et trés surprenante comparer au autre magasin!
Z Herrera
Great service, friendly staff, nice shoes
Ella Kem
Last weekend I was served by this nice young girl , zul she was very helpful with assisting me buying boots for my daughter . She made it a quick and easy trip , she made sure I left with everything I needed :)
Julia Sas
I’ve been a Browns client for years the service is great, lately I went to buy some shoes for an occasion and believe me I’ve been server by a salesman called Mohamed let me tell you, HE WAS AMAZING he was so patient and helpful honestly I’m returning for my future purchases to Browns rockland and exactly for this guy, Thank You Browns thank you Mohamed.
Erato Papageorgiou
The service is amazing! I’ve had an issue with my daughter’s shoe twice this year and both times the manager Faycal was able to help with the issue. Thanks again.
Vivianne Riberdy
(Translated by Google) I walked into this store and at first I felt intimidated by the prices and the salespeople. I couldn't imagine wearing multiple shoes there because they seemed uncomfortable for the price. Then, a young man finally came to talk to me in the sea of available salespeople and was able to find exactly the kind of shoes I was looking for without putting any pressure on me. His name is Santiago. I think he's a good salesperson because he knew how to find the right product for customers without having to go into too much detail. He didn't seem too confident, but he should be, because to be a good salesperson, you have to know how to identify the customer's style. Also, I didn't feel obligated to buy from him. I felt he wasn't there for the commission, but to find the right shoe for my style and age. That's appreciated. (Original) Je suis entrée dans ce magasin et au début je me suis sentie intimidée par les prix et les vendeurs. Je ne pouvais pas m'imaginer porter plusieurs chaussures là-bas car elles semblaient inconfortables pour le prix. Puis, un jeune homme en toute simplicité est finalement venu me parler dans la marée de vendeurs disponibles et a su trouver exactement le genre de chaussures que je cherchais sans mettre de pression, il s'appelle Santiago. Je trouve qu'il est un bon vendeur car il savait trouver le bon produit pour les client(e)s sans avoir trop de détails. Il n'avait pas l'air trop sûr de lui, mais il devrait, car pour être un bon vendeur, il faut savoir cerner le style du client. Aussi, je ne me sentais pas obligée d'acheter avec lui. J'ai senti qu'il n'était pas là pour la commission, mais pour trouver la bonne chaussure pour mon style et mon âge. C'est apprécié.
Stephane Faucher
(Translated by Google) Greetings to Ricardo & Vanessa (Original) Salutations à Ricardo & Vanessa
Sergii Muzychko
Ok
JF Gascon
Even if the place was busy and crowded, the manager was nice enough to take a few minutes to solve a minor issue with a broken lace on previously bought boots.
Eyal Shoam
Amazing client service approach. Ricardo was caring and helpful.
Deid
___________________ Update: I’d like to acknowledge that Browns promptly addressed my concerns. Their gesture of reaching out with a call and offering a discount was truly appreciated ✨ ____________________ I visited the store today aiming to buy a pair of short beige UGGs but was also open to grey and green colors. While the store didn't have the beige color in stock, which was understandable, the consultant brought me a high-top model in green, despite my specifying that I was only interested in the short style. He did bring a grey pair in the style I wanted, but his attitude left much to be desired. Upon my polite clarification about wanting only short UGGs, he rolled his eyes and seemed visibly irritated. What made the experience particularly unsettling was his condescending pat on my husband's shoulder, as if to say, 'I feel sorry for you.' During checkout, he showed my husband, not ME—the customer—, that they simply didn’t have the green short UGGs, which further contributed to the feeling of dismissiveness. I was straightforward about my preferences and made a purchase within 15 minutes of entering the store. Despite this, I was met with a lack of basic courtesy and an attitude that felt borderline sexist. Would not recommend if you're looking for respectful and attentive customer service.
Adrian
Today I went into the store to purchase a pair of fall boots, but didn’t know exactly what I wanted. I met an employee, Santiago, who was very helpful and courteous the whole time. Definitely will be returning and asking for him specifically. Great to see such good service these days! 5 stars!
V
(Translated by Google) I had a problem with my leather sandals and explained my situation to customer service. The agent, Alessia, took me very seriously and resolved the issue with such kindness and professionalism. She referred me to Giuseppe, the manager. He's a kind-hearted man with extensive experience, a highly developed analytical mind, and excellent customer service skills. He resolved my problem quickly, and I'm very grateful because he listened to me without judgment or bias. **If you want a truly excellent salesperson, ask for Riccardo. He's a handsome man who wears glasses, has a wonderful personality, and is very kind. You'll have a great experience with him; he's gentle and sincere.** Thank you so much, Giuseppe, for our phone conversations and for resolving this problem. I am incredibly grateful. Sending love and pure happiness to you, your team, and all your loved ones. Thank you to the lovely Alessia for listening to me with such empathy; your kindness is extraordinary. Thank you to Riccardo for treating me like a queen, despite the circumstances. There's also a beautiful Black woman who works at reception; she's wonderful. Happy shopping! (Original) J'ai eu un problème avec mes sandales en cuir et j'ai expliqué ma situation au service à la clientèle. L'agente en question qui s'appelle Alessia m'a prise très au sérieux et elle a réglé la situation avec une telle gentillesse et avec une grande classe. Elle m'a référé à Giuseppe, c'est le directeur. C'est un homme au grand cœur, il a une très grande expérience, il a un esprit d'analyse très développé et un excellent service à la clientèle. Il a réglé mon problème avec une rapidité et je suis très reconnaissante, car il m'a écouté sans jugement, sans lacune. ** Si vous voulez un très bon vendeur, demandez RICCARDO, c'est un bel homme qui porte des lunettes, il a une belle personnalité, très gentil. Vous aurez une belle expérience avec lui, il est doux et sincère. ** Merci mille fois Giuseppe pour nos échanges téléphoniques et d'avoir résolu ce problème, je suis dans la gratitude la plus totale. Je t'envoie de l'amour et du pur bonheur à toi, ton équipe et à toutes tes proches. Merci à la belle Alessia de m'avoir écouté avec tant empathie et ta gentillesse est hors norme. Merci à Riccardo de m'avoir traité comme une reine, malgré les circonstances. Il y a aussi une belle noire qui travaille à la réception, elle est super. Bon magasinage.
Melissa E
Large well lit store with lots of selection and very helpful staff. Riccardo was fantastic, he was helpful and very patient with me when I kept changing my mind. He is an absolute gem!
O Mar
The cashier Elvira was very helpful and very knowledgeable of their footwear. She convinced me better than the other salesman & i bought 2 pairs! The manager was asking for her help at the cash. Something must be wrong…. Keep up the good work and hope she gets a raise!!
Nancy Corcos
Great service
Mélissa
(Translated by Google) All the staff were very helpful and answered my questions well. (Original) Tout le personnelles a été très serviable et on bien répondu à mes questions.
Raissa Mugeni
Great selection of shoes
Robert Vesely
Had what I wanted
Laura Torres
The staff was very friendly and very helpful!
Imran Ali Syed
(Translated by Google) Excellent service, a huge thank you to Lina, you did a fantastic job for my children, they are so happy with their purchases... we are satisfied and finally have some peace of mind for a few months! Lol, see you soon ✌️ (Original) Excellent service un grand merci à Lina tu as assuré pour mes enfants ils sont trop content de leurs achats.. nous sommes satisfait et enfin tranquille pour quelques mois! Lol à bientôt ✌️
Jna
Good
Max Vilchez
(Translated by Google) Variety of quality brands (Original) Variedad de Marcas de calidad
Gurpal Banwait
Nice. Little more pricey
Silver Shine
Good quality
Ajmal Awan
Very nice shoes
Angela Colley
Bright clean happy! Cute and nice girl in a lumberjack jacket at the cash 😊
David
Great footwear choice and really good service.
Yennis Hernandez Romero
(Translated by Google) I love it, and the service is wonderful. (Original) Me encanta,y la atención es maravillosa
Ouazzani Meryeme
(Translated by Google) Helpful and welcoming staff (Original) Personnel serviable et acceuillant
julio montano
(Translated by Google) THANKS, ! (Original) Merci, !
Martin D.
(Translated by Google) Not bad at all! (Original) Pas pire!
Valentina Dandan
friendly staff. good variety of shoes. long wait
Rafik Bouchemla
(Translated by Google) A wonderful visit to Browns in the Rockland Center. One of the sales associates named Cynthia welcomed us so warmly, with impeccable skill and the expertise of someone with a wealth of experience. Thank you for your warm welcome, and I highly recommend anyone passing through to take a look. Thank you again, Cynthia. (Original) Magnifique passage au Browns du centre Rockland une des vendeuses du nom de Cynthia nous a tellement bien reçu avec une compétence irréprochable et un savoir faire digne d’une personne qui a beaucoup de recul Merci pour cet accueil et je recommande fortement les gens qui sont de passage du jeter un coup d Oeil Encore une fois merci Cynthia
Erika Stumpf
THE place for shoes. Look no further.
Valérie Jean-Baptiste
(Translated by Google) Beautiful and good quality shoes (Original) De belles et bonnes qualités de chaussures
Canio Romaniello
(Translated by Google) Nice shop with a wide selection of excellent shoes, very friendly staff (Original) Bel negozio con vasta scelta di ottime scarpe, personale molto cordiale
Ali Zahrah
(Translated by Google) It's good, but you can't find anything for children. (Original) أنه جيد لكن لا تجد شيء للاطفال
ted kouretas
Quality is Aplus. Go off hours or you'll be there for a long time
Athina Salvatore
This store has the best customer service! I spoke with the manager Nabil and he was extremely helpful in exchanging my daughters shoes that had become defective. His moto was “ satisfaction guaranteed when shopping at our store “ It’s people like this that make the difference between other stores. He clearly wanted to have a satisfied client ! Bravo to Nabil for his excellent customer service ! You must shop at ROCKLANDS BROWNS STORE !!!!
Didier Bouchard
(Translated by Google) Good service! (Original) Bon service!
samuel gouin
(Translated by Google) The brunette girl is super helpful (Original) La fille brune est super serviable
Suki Kimchi
Classic spot
Artur Gudima
Great place to shopping!!!!
Steven Csok
Great shoes
Steve Etheart
(Translated by Google) Excellent service from Yonel (Original) Très bon service de la part de Yonel
Caitlyn Snelgrove
Busy but great customer service and selection.
Mathieu CARTIER
(Translated by Google) Plenty of choice and prices... (Original) Du choix et des prix....
Anthony Torok
Great choice and styles. Upscale and pricey but good quality. Nice friendly staff.
Alanna Albert
There are always shoes to buy. Sale time is going on now, it's June. Service is always friendly and helpful. It's the store I buy most of my shoes.
Lucas
Good prices
sam aittaleb
(Translated by Google) With so many choices, you're bound to find what suits you. (Original) Beaucoup de choix on y trouve forcement ce qui nous convient
Reinier Meyer
(Translated by Google) Friendly welcome, a large selection of shoes not always affordable, but quality comes at a price. (Original) Bon accueil , un grand choix de chaussures pas toujours abordable, mais la qualité se paie .
great shoes for all budgets. Lots of big names, and when on sale, they are an amazing find.