Carrefour Laval
3035 Boulevard le Carrefour Laval Quebec H7T 1C8 Canada
brownsshoes.com/en/find-a-store
450-688-5250
Reviews (51)
Frederic Yelle
(Translated by Google) Good service Lots of choices Very nice store (Original) Bon service Beaucoup choix Très beau magasin
nightwing
great costumer service
Celeste Armano
she was so friendly. She knows her merchandise. Even she came to bring me another model that I didn’t ask for and wow I took that instead. I’m definitely going to come back just to see Shannon for my husband shoes
fabiola tcheundem
(Translated by Google) I liked the variety and quality of the items (Original) J'ai aimé les variétés et la qualité des articles
lvnaa
(Translated by Google) The customer service was 10/10, super funny and friendly. Around 8 pm on March 20, 2026, the lady with red hair and the gentleman in the blue sweater were the staff on duty and frankly amazing. They gave good advice and were very kind. Thank you so much for helping us!! (Original) Le service clientèle 10/10 c’était super drôle et aimable, vers 20h le 20 mars 2026 la madame aux cheveux rouges et le monsieur au chandail bleu était les travailleurs en place et franchement incroyable, ils ont des bon conseilles et sont très gentil, merci beaucoup de nous avoir aidé !!
Miley
(Translated by Google) Customer service 10/10, the employees were very funny around 8pm on Friday, March 20, 2026, a woman with red hair and a man with an amazing blue sweater. They gave great advice and were wonderful. Thank you so much to them for helping us find what we needed! (Original) Service clientèle 10/10 très drôle les employés vers 20h le vendredi 20 mars 2026 une femme avec des cheveux rouges et un homme avec un chandail bleu incroyable ils conseillent bien et sont merveilleux, merci beaucoup à eux de nous avoir aidé à trouver ce qu’il nous fallait !
maika Gascon
Was helped by Amina today. The more caring and lovely employee I’ve seen so far! Thank you so much again for your help and kindness!
Stephanie Rose
Good selection. The staff member with dark curly hair who helped me was exceptional.
simard desneiges
(Translated by Google) We had the pleasure of being accompanied by the professional Amélia, what a pleasant and attentive person! She was able to understand my needs! I, who love shoes very much, now have the person who will be able to help me buy wonderful things! Thank you very much! (Original) Nous avons eu le plaisir d’être accompagné par la professionnelle Amélia, quelle personne agréable, à l’écoute! Elle a su comprendre mes besoins ! Moi qui aime beaucoup beaucoup les chaussures, j’ai maintenant la personne qui saura m’aider à acheter des merveilles! Merci beaucoup!
NAJI AMINE
My experience at b2 was really great ! i always go to browns and i didnt know that b2 and browns are part of the same company. there is a guy who works there named elie _he is very kind , respectful , and such a nice person. he helped us a lot and made our shopping experience even better. thank you so much <3
Christina
Not only does the store offer a variety of products, a fast service and a great exchange/return policy but the employees are very friendly, yet extremely professional. Amina should be the leading example of how all employees should approach and help customers! She managed to turn a purchase of a pair of shoes into a memorable experience! We have definitely become patrons of the store thanks to her!
Jessie R. And
The assistant manager was super helpful-- bought a pair of oncloud 5 that after 2 months had a defect, and I had a hard time exchanging my shoes, although thanks to Mme. Saida, for smoothly exchanging my shoes that I was not able to do in another location, you made my experience so pleasant that I would come back to see you and recommend you to everyone. Thank you for making such difference! More power to you and your team!
Carmen D.
(Translated by Google) The service was very pleasant; Marie-Lyssa and Ridge are professional and kind. They helped me choose shoes and gave me advice. Thank you! (Original) Le service était très agréable, Marie-Lyssa et Ridge sont professionnels et gentils. Ils m'ont aidés à choisir des chaussures et m'ont donnés des conseils. Merci!
Sevag M (KingSev)
Edit February 2025 This is my go to B2 / Browns store to go for all my shoes and my wife’s , only because of Saïda and the employees, they are down to earth and helps what you’re looking for, without pushing, just grabbed 2 Lacoste’s , kudos . I want to take a moment and give kudos to Saïda she goes above and beyond . Rectifies customer service. I buy a lot of shoes, even my wife, has 300+ pairs of shoes, every time we come here she takes care of her from A-Z. I will only come here for all my shoes needs from now on. Just because of Saïda. Thank you . I hope she gets what she deserves, I don’t know who needs to hears this, but Saïda is amazingly great, listens to all your needs and takes her time to satisfy you to the max. Now a days , customer service has disappeared, Saïda renewed my faith. 🙏
Ksenia Potapova
Fast, professional and friendly costumer service! Good job of all employees! Respect to the management!
Nadia Prudent
(Translated by Google) A huge thank you to Ritch and Maxim who have the best customer service imaginable! They are incredibly helpful! (Original) Grand merci a Ritch et Maxim qui ont le meilleur service à la clientèle imaginable! Ils sont super serviables!
Marie Jananji
(Translated by Google) Thank you so much to the whole team and especially to Heaven, the service was excellent. (Original) Merci beaucoup pour toute l’équipe et surtout pour heaven, le service était excellent.
Cassidy Keating-Vandette
I just wanted to take a quick moment to mention Bianca's amazing customer service. As a former Browns employee after speaking to Bianca over the phone about keeping my shoes safely on hold for me I feel very reassured and well taken care of! I hope she will be there this weekend so that I can thank her in person. She's a sweetheart and knows what she's doing:)
SAAID SAGHOUR
(Translated by Google) High-quality Italian goods and other brands. Honest and helpful sales staff. (Original) Des articles italiens de grandes qualités et d’autres marques Des commerciales honnêtes et serviables
Danielle L
(Translated by Google) Impeccable service from Saida Abou Said, assistant manager. She suggested some very beautiful and comfortable sandals based on my initial criteria. She was very welcoming, professional, and kind. A 10/10 service. I am a very satisfied customer. Thank you so much! (Original) Service impeccable de Saida Abou Said, assistante gérante. Elle m'a suggéré de très belles et confortables sandales selon mes critères préalables. Elle a été très avenante, professionnelle et très gentille. Une service 10/10. Je suis une cliente très satisfaite. Merci beaucoup!
CYRILLE EL-KAHI
Excellent customer service from the manager William who replaced my damaged pajar for free despite the expired warranty period!
Yannick Marjot
(Translated by Google) The perfect place to find the right shoes… Almost all brands… and at good prices, not to mention the service of the dedicated team to advise you. (Original) L’endroit par excellence pour trouver chaussures à son pied… Toutes les marques… ou presque et à bon prix sans parler du service de l’équipe dévouée pour vous conseiller.
A Bousi
Amazing customer service from William. Patient. Charming. Knowledgeable. Nice. Ask for him by name. After trying four pairs of shoes, I thought there was nothing for me. William brought two more and I found my pair! Bravo!
Fedwa Seif
Staff is super friendly! Amazing customer service Thank you
Iryna
(Translated by Google) I really like this store. Pleasant service, competent advice, help with the choice. I still don't know the language well, but the sellers are always patient and helpful, they are always polite and reserved. Thank you for your service. I will come back to you for shopping more than once. (Original) Мені дуже подобається цей магазин. Приємне обслуговування, компетентна консультація, допомога з вибором. Я, ще поки що, погано знаю мову, але продавці завжди терпляче допомагають, вони завжди ввічливі та стримані. Дякую Вам за обслуговування. Я ще не раз до Вас повернуся за покупками.
Justine Rouleau Desjardins
(Translated by Google) My experience with the saleswoman Joye was impeccable 🤩 1000000/10 (Original) Mon expérience avec la vendeuse Joye était impeccable 🤩 1000000/10
Charles Gagne
(Translated by Google) Thanks to the manager who was there; he went to get my shoes from another back store near closing time. (Original) Merci au gérant qui etait la il a été chercher mes souliers dans un autre back store proche de la fermeture
Djamel Yacini
(Translated by Google) Exceptional staff. Top-notch customer service. A huge thank you. (Original) Personnels exceptionnels. Service à la clientèle Nº1. Un grand merci.
Carl B.
(Translated by Google) Good service, fast and efficient! (Original) Bon service, rapide et efficace!
Stephan Bajaio
The manager Max was awesome. Extremely friendly, attentive, and knowledgeable. He guided us so well that we ended up buying 3 pairs of shoes, no sales tactics or pushiness just great service with care for helping the customer! Highly recommend!
Simon Leblanc
(Translated by Google) I went to B2 the other day and I've rarely received such excellent service. The employees are proactive yet attentive. I highly recommend it when you're undecided about your next shoe purchase. (Original) J'ai été au B2 l'autre fois et j'ai rarement été aussi bien servis. Les employés sont fonceurs tout en étant à votre écoute. Je le recommende fortement quand vous êtes indécis pour votre prochain choix de soulier.
Jonathan Pagé
(Translated by Google) Excellent service from William Ichkhan; even with a staff shortage, he managed to take care of us with exceptional professionalism. (Original) Excellent service de la part William Ichkhan même avec un manque de personnel il a su s’occuper de nous avec un professionnalisme exceptionnel
Carleone “D.CarloJabel” Jabel
(Translated by Google) Not bad... (Original) Pas mal...
Germain Char
Great service
K2
Thank you Juliano for your service
Jojo R.
Love their shoes!!! Always great service!!
Anthony Coolburn
Sales guy was helpful, polite good experience
Dalida Zoghaib
Edit : was contacted by customer service and management. Was well treated and listened to. Hopefully the situation will be addressed with employee and no other negative comments will come . Changed to 4 stars ! Original post : 2 stars because this store always has great selection HOWEVER the service lately has been awful. Never able to get service, waited 2 times 20 minutes (random trips) and each time the sales rep were busy talking together. When u ask them for a size they tell you one sec and never end up coming to see you . Sadly I took the model number and will order online the items
Julie
(Translated by Google) Excellent service. The staff are friendly and I found what I was looking for thanks to their helpful advice. (Original) Très bon service. Les employés sont sympathiques et j'ai trouvé ce que je cherchais avec leurs bons conseils.
Lucie Fournel
(Translated by Google) I made an exchange today and I'm very satisfied! I was treated with great care and they found the right solution. Impeccable service! Thank you, Mr. Jean-Michel! 👍 (Original) Ai fait un échange aujourd’hui, très satisfaite ! On m’a traitée avec beaucoup d’égard et trouvé la bonne solution. Service irréprochable! Merci M.Jean-Michel ! 👍
Le Denomme
Best place for shoes
Luc Serra
(Translated by Google) Friendly staff (Original) Personnel sympathique
Myrna Matheu
(Translated by Google) I like it a lot (Original) J'aime beaucoup
Mahesh A
(Translated by Google) Good service. (Original) Bon service.
Allan Crampton
(Translated by Google) Great choice, very good price (Original) Beau choix, très bon prix
Huguette
(Translated by Google) Very good service despite the rush and madness of Black Friday. The young man returned several times to find the right size boots. Friendly and courteous. Quality boots. ----------------------------- Finally found some wonderful UGG boots, lined with sheepskin. Good for 10 years, I hope! 😊😁 (Original) Très bon service malgré la cohue et la folie du Black Friday. Le jeune homme est retourné plusieurs fois pour chercher la bonne grandeur de bottes. Aimable et courtois. Bottes de qualité. ----------------------------- Ai enfin trouvé des bottes merveilleuses de UGG , doublées en mouton. Bonnes pour 10 ans, I hope ! 😊😁
Sandrine “mademoiselle 40 ans” sandrinette
(Translated by Google) I must say that this is the first time in 18 years in Quebec that I've received such high-quality customer service. The manager, Nabil, is extraordinary! Honest, approachable, responsible, and smart, his service is impeccable. He proactively offered me after-sales service on a pair of winter boots. He was quick and incredibly efficient. I won't go anywhere else to buy my shoes now because not only do I appreciate his attitude, but I also love the management's choices in the shoes they offer—chic and original. Thank you to the team, and happy holidays! (Original) Je dois dire que c'est la première fois en 18 ans au Québec que je reçois un service d'une telle qualité client. Le gérant Nabil est extraordinaire ! Honnête, avenant, responsable, et smart, son service est irréprochable. Il m'a de lui-même proposé un service après-vente sur une paire de bottes d'hiver. Il a été rapide et hyper efficace. Je ne vais plus nulle part ailleurs pour l'achat de mes chaussures que dans son magasin, maintenant car non seulement j'apprécie son attitude mais j'adore aussi les choix de la direction sur les chaussures proposées en magasin, chic et originales. Merci à l'équipe et joyeuses fêtes.
Monica Lugo
Fashion shoes
Alanna Albert
The best selection of fashion footwear and handbags. Prices are mid to high but the quality is great. You get what you pay for.
Annie Latremouille
(Translated by Google) At first, I thought there weren't many shoes, but more and more, I prefer B2 to other stores. The shoes are carefully selected, very fashionable and cool. The staff is friendly. There are good promotions. And above all, there's plenty of space between the displays! (Original) Au début, je trouvais qu'il n'y avait pas bcp de souliers, mais de plus en plus, je préfère B2 aux autre magasins. Les souliers sobt choisi avec soin, sont très fashion et cool. Le staff est gentil. Il y a de bonnes promotions. Et surtout, il y a de l'espace entre les presentoirs!!!!
Ammaad Farooq
Sister concern of Browns. Employees are very helpful and understand what customer require.