Browns Toronto Premium Outlet
13850 Steeles Avenue West Halton Hills Ontario L7G 0J1 Canada
brownsshoes.com/en/find-a-store
365-877-9360
Description
Toronto Premium Outlets features more than 130 stores, all at savings of up to 65% off every day. The exceptional brands include: Aritzia, Burberry, Coach, Kate Spade, Michael Kors, Polo Ralph Lauren, Prada, Tory Burch, Saint Laurent and Under Armour. Conveniently located off of Highway 401 in
Reviews (40)
I send myself and all my family/friends/co-workers to salesperson
Stephanie R. to
Brown's at the Toronto Premium Outlets. Very friendly, knowledgeable and personable! Stephanie gives honest feedback and goes the extra mile to ensure her clients are content. I never leave without buying 1 or 2 pairs of shoes from Stephanie at this location and feel happy giving commission opportunities to such a well deserving salesperson!
I called in to get some help and the staff and manager were extremely professional and polite. I live quite far from this location but they were happy to send me pictures of the shoes I was interested in! A+ customer service and would highly reccomend. Thanks again!
Tania and Vaish helped me tonight to buy nice boots and Aaron signed us out. We got great prices on work boots to not let our toes get hurt when we process a truckload of firewood for our home. Thanks to them. They were great. Friendly. Helpful.
⭐️⭐️⭐️⭐️⭐️
Huge shoutout to Stephanie Emily (A170) for doing an amazing job at Browns! She was super friendly, helpful, and made the whole experience fantastic. Truly outstanding service!
I had a great experience thanks to the amazing customer service I received by STEPHANIE She was polite, patient, and very professional throughout the whole process. It’s rare to see such dedication and positive attitude. Truly appreciate her help!
It's very rare for me to be inspired to leave a review for a store like this, but this particular location has wonderful management and staff that leave you smiling when you exit the store. Brown's also carries great brands at competitive prices. Kudos!
I didn’t get the chance to say it but THANK YOU to the Black guy (I’m sorry I never caught your name) that helped me at 8 pm on Black Friday with these boots!
Kierra help me and my famlty at the same time while we chosing and testing different shoe models. Finally we bought 4 pairs.
Hi i'm seyed , i had a really good experience in this store and kierra helped me a lot and she served 3 of us in the same time and also she was really helpful and kind . Thanks for everything and wish you the best
I had a great experience at Browns outlet today! The store was very clean, well-organized, and easy to browse through. I was able to find exactly the shoes I wanted without any hassle. A special thanks to Leah — she went above and beyond to make my shopping experience smooth. She was very attentive, helped me try multiple sizes, and checked in frequently to make sure I was comfortable. She even guided me on which shoes would be the best fit for my needs, which was so helpful. Overall, amazing service and a pleasant shopping experience. I’ll definitely be coming back!
I attended Browns Toronto Premium Outlet and I must admit I received great customer service from Jaycee. This attendant assisted me from the time I walk into the store and just literally made my shopping experience simple and fast. 👍🏾
One of the best customer service 👌
MANAGER IS AWESOME SO IS THE STAFF
Highly recommended
I had a fantastic experience at Browns! The gentleman in the black suit went above and beyond to help me with my shoe purchase. Not only was he friendly and helpful throughout the entire process, but he also noticed some blue stains on the shoes I was interested in and took the time to carefully remove them. On top of that, he recommended a great product to help keep my white shoes clean. His attention to detail and excellent customer service really made a difference. Highly recommend shopping here — especially with his help!
Didn’t catch the employee’s name, but a gentleman helped me out and was super kind. I was only there to try on different shoe sizes to find the right fit, yet he went out of his way to help me and treated me like a purchasing customer. Thanks!
Amazing service from this location. If you want people that go above and beyond, only shop at this browns location. Brownstein family did this right
I visited this location In hopes to finding Some last-minute Christmas gifts And was helped by a very charming employee by the name of Christian if I remember correctly. He was helpful and very knowledgable of my needs But unfortunately, all the sizes I needed were sold out. But he worked very hard to find alternatives for me, but it just didn’t work out. I am very grateful for his customer service And for the staff in general
Being very kind friendly and helpful
Yesterday early morning, I had the most amazing shopping experience at Browns at Toronto Premium Outlets. I found the cutest black boots (seriously, they’re perfect), and the customer service was beyond exceptional. The employee who helped me—Harleen, if I remember her name correctly—was absolutely amazing. She was friendly, attentive, and made sure I had everything I needed. When it came time to check out, we ran into a little hiccup: the box for my boots didn’t fit into a bag. That’s when the manager stepped in with some next-level engineering skills! They creatively used a rope to secure the box so I could carry it and continue shopping without any hassle. I was blown away by how thoughtful and innovative the staff was. It’s rare to find this level of customer service these days, but Browns nailed it. Huge shoutout to the team—thank you for making my day so smooth and enjoyable! I’ll definitely be back.
We had an amazing experience at Browns thanks to Puneet. She is incredibly knowledgeable about the different brands and styles, helping my husband find the perfect pair of shoes for his needs. she was patient, attentive, and genuinely seemed to care about making sure we were happy. The level of customer service she provided went above and beyond. We will definitely be coming back to this store and recommending it to others because of the outstanding service.
Had the pleasure of meeting Sianna who provided excellent service and was very friendly. I will be sure to return thanks to Sianna.
Zahraa gave outstanding service at browns. She was helpful, knowledgeable, and made finding the perfect pair of shoes easy and enjoyable. At one point I felt absolutely awful for asking her for more sizes but she kept coming back with a smile on her face every time! Her friendly and professional attitude made the experience fantastic. As my first time in Toronto, I was shown kindness by everyone. Definitely a place I would visit again!
Very friendly staff and service and Dino the general manager runs a great store
As soon as we came to the store, Karanbir was super attentive to our needs. He kept going to the back to find what we needed, he wasn’t bothered by it at all. We didn’t feel any pressure to buy - which is always great when shopping. Overall great experience!
I called about a pair of sandals that I purchased a year ago. They were barely worn and the seam was coming apart. The service I received over the phone and subsequently in store was perfect. They were efficient, friendly, provided me with a couple of options to choose from to resolve my issue. I was also thanked for my service and patience. Great!!!!
Customer service at this location always forces me to write a review. I went there in March 17 2024 to look for markdown shoes. I miss read the sign and did not buy. But this amazing girl who was trying to help me …I needed a sneaker cleaner thing. She got a cleaner and cleaned my sneakers. She did not have to touch my sneakers but she did and showed me how well it works. On receipt her name is Puneet. Very professional and a level of service that is very rare. Thank you so much and keep up the good work.
Adi was very good at customer service and gave the best experience with calm behaviour
Amazing manager, i went there yesterday with an issue with my shoes, he was very helpful and professional provided great customer service!
Thanks to the young guy who helped me on the floor as well.
Keep it up 👍
As a first time shopper here, I was absolutely blown away to put things lightly. Zahraa, a saleswoman, was super energetic and welcoming along with countless other ideal traits an employee should have. She was quick to recommend great shoes given the specific criteria I provided. As a fellow worker in retail I can say that she has demonstrated one of the best examples of how a retail salesperson should be and must be recognized for it!
I bought a pair of dress shoes here a few days ago, and Cyrus was soo helpful. What a guy
I went there last month to check a shoe size. I had already bought a pair but was not sure if I need a size smaller. It was on running shoes.
A young lady I think named Kam dealth with me. It was a sheer pleasure.
Even she knew that I was just check the sizes, first she got from the back various sizes for me to check. Even then I was not sure and then she got a foot measuring thing.
She did all this with a smile, no wrinkle on her forehead. Very pleasant. I wish I could get people like her in my business.
Went in with my daughter to pick out a pair of adidas superstars for her, we had been looking everywhere for them in her size but when we first entered the store, we were instantly greeted by zara, she sat my daughter down and asked her what size she wanted and then went to the back to get her them, unfortunately the original colour of the shoe wasn’t available but zara recommended a pair that my daughter instantly fell in love with. Browns has very good costumer service and I will be coming back here to get a pair of shoes for me.
I had an amazing experience at the Btowns store at Toronto Premium Outlet mall. Their associate Husan Ahmed was very kind, helpful and went out of his way to ensure we'd a great experience. He's true asset for your company. We look forward to visiting again soon