Browns the Outlet Collection at Niagara
300 Taylor Road Niagara-on-the-Lake Ontario L0S 1J0 Canada
brownsshoes.com/en/find-a-store
905-682-8212
Reviews (39)
We had a great experience. Your sales representatives were wonderful. Both ladies were Beyond helpful at the outline in Niagara Falls. One of the girls spoke Spanish and was amazing and the other girl was Canadian and was spectacular. Both were super helpful. They were helping me select gold sandals and a beautiful gold bag for a wedding that I have this weekend and they were amazing sales rep. Super helpful, friendly and amazing personalities. They stated my brother and I while we were purchasing the products. They gave us options and made great conversation. It was overall an amazing experience.
I had a complicated exchange situation last night and the employee, Stacy, was very helpful and patient with us even when her boss was hovering and making comments at her. I appreciate the time she took to help us and solve the issue.
Today I had best customer service experience by Hailey. She was so kind and helped me with all my shoes queries. Thank you Hailey. Highly recommend.
Hailey assisted me today while shopping and was so helpful and patient and went the extra mile. Her input was knowledgeable and friendly. In a time where great service is hard to come by, I totally appreciate all her extra efforts with my purchase (sparkly black Sambas).
Chelsea helped me find the best shoes matching my needs as they weren't at the shelves. They are amazing shoes and great quality. My wife likes them a lot. Chelsea is not only assisting her clients but her willingness to help is the best part. Browns are fortunate to have Chelsea among their team!!!!
Nice place to buy shoes. Good selection. Hasin Shahad was very kind and helpful assisting me with getting my right shoes.
Browns shoe store in Niagara on the lake outlet mall has the customer service expertise and friendly and helpful sales associates. Thank you Chelsea for being able to help me and many others shopping on September 19th. Wandered other shoe stores that night with little or no greeting or assistance. Thank you Browns for making my purchsse a great success
Chelsea and Robert they both have wonderful customer service. They actually care for their customers and they will help you out with best suggestions. Highly recommended to visit this store if you are looking for the best deals.
I received outstanding customer service from the staff at Browns today. Aug 10/'25 After first combing the Pen Centre and than the entire outlet mall for a pair of dress shoes, I would like to say Thank-you to both the young man who helped me and the cashier. They were refreshingly awesome.
Some sales reps were distracted are hard to approach but Chelsea was very nice and helpful
Just wanted to commend Katrina and most specially Rob for assisting me with my concern with my newly bought samba. They are very kind and understanding and made my day for being so helpful to make me comfortable with one of my bucket list shoes. Cant thank them enough for their assistance 💖🥰
Was helped by Mikaylo. Told him I needed a shoe and with colour and he found me the right one. Great customer service!
This shoes was very very rare to find ,but this shop also have and the price is not expensive like they resale.
2.22. 25 Purchased a lot of Stuff in this Store. Maria & Jordan was very helpful & friendly. Customer Service extremely wow. Thank you Maria & Jordan for your Customer Service Excellence.
As a loyalty customer with brown shoes: I wanna share my shopping experience with my sales representative Sara and Chelsea both together: they both provided so professionally customer service with loyalty clients! They are so knowledgeable on their job roles with browns products and customer service and promotions posting to clients each time! I will be visiting back to the store location frequently! Thanks for browns shoes outlet Niagara store all the stuff including store manager: Mr. Robert always keep so high standards customer services for clients!
Chelsea is always the best, she so helpful,
this store is so nice, all the staffs here are so friendly, will be shopping there soon and 100% recommend my friends and family shopping here.
Stopped in last night to pick up some new blundstones, Chelsey who brought them out to me was amazing! She’s supper friendly and very well dressed! Perfect fit for Browns!
Great selection of various brands of footwear. Their customer service is also great. My sales associate was very helpful in helping find everything I needed!
Absolutely fantastic customer service. Service recieved today like we recieved makes me happy to know that there's still hope in our society. The lady with long blonde hair went above and beyond to help us out with all our questions. Thank-you. Very much appreciated.
Went to the store on October 20th with my niece. As soon as we entered the store “we were greeted” with welcomes, which was with ease and if we needed help just let anyone know. It was busy and we separated to browse. I had the “pleasure of being approached by Brittney”. She was a complete gem, great smile, energy! and just attentive - knowledgeable of both of our question re: our try on choices. We shared a few laughs. I let her know that Her energy is what is within and what “She brings to work and makes the atmosphere” enjoyable and a joy to have Her help Us! Before we left the store “I asked to speak to the manager”. Rob, Approached me (( and we shared a chuckle )) “ I shared that I enjoyed my experience at his store! and that the energy in the entire store was pleasant, like we were visiting someone’s house. He was great to chat with. With the world we live in today, I’m glad that this location displayed a warm energy, professionalism of all staff… from the flow in the entire store~ which made our experience fun & comfortable. Kudos to Brit, for Her time with Us and just being a positive human! and “Mgr. Rob” for our mini chat, and having a well connection team and a neat store. Compliments all around. My niece bought her first Doc M’s - I leave this review with ease and wish I could give the location 6! stars.
Need shoes?! Go here and ask for Sara! Not every store will have exactly what you are looking for; however, Sara does not care. She will take the time to show you ANYTHING you ask her to. 1 pair 10 pairs no change to her amazing service! Spent about an hour here trying to figure out what kind of show I really wanted - I came in to look at hoka and ON shoes and ended up finding out through Sara’s help that I actually liked the NewBalance classic shoe. Bought a pair of those and a pair of converse for a gift.
I would definitely recommend you come by this location and speak to Sara or even Jason! Jason didn’t do much in terms of the “sale” but he was super friendly and seemed like the chemistry between the employees here is really pleasant
Such a great experience. Danial Mahdavi was quite the little salesman… he could’ve talked us into buying anything…highly recommend shopping there.
Very friendly staff; the website was accurate about what was in stock at this particular location; one staff member was easily able to help when asked; she stood relativity near by to help us out further. I bought the pair of shoes that I was looking for which were about 40% off or something.
A representative attended my needs,took care of everything and processed my order to be shipped home.Cashier was nice.
Danielle P. asked: Does anyone know any places hiring off hand ? (im obviously looking elsewhere just putting out all options. ) If there was any or on here or if anyones knows places hiring / Shayna B. replied: http://www.outletcollectionatniagara.com/jobs Lists various stores and position open at the new outlet mall
Nick C. asked: hey guys, I was wondering if any of you knew any good spots in St.Catherines where I can get a full time job for the summer? Stephen T. replied: Honestly, that'll be tough. The schools career zone has a couple options. However, with the Pen centre your looking more like part-time hours. Realistically, in st Catharines your sadly gonna be looking at part time. http://outletcollectionatniagara.com/jobs Or fairview mall might be another one to consider. Service desks at Brock might be another one to look. Those positions ARE full-time.
Kelly Z. asked: suggestions for great shopping in Niagara Falls New York please? clothing/fashion, housewares, retail for puppies. Great places to find great deals. No mission to find something specific. Just cross border shop. TIA Doug R. replied: The new outlet mall on the Canadian side is excellent as well. In late summer we spent two days on the US side and found some better deals at the Canadian mall on our way home. http://www.outletcollectionatniagara.com/.../outletcollec...
A representative attended my needs,took care of everything and processed my order to be shipped home. Cashier was nice.