Browns Richmond Centre
6551 Number 3 Road Richmond British Columbia V6Y 2B6 Canada
brownsshoes.com/en/find-a-store
clothing accessories: footwear shoe repairs
shop
604-276-0331
Description
Browns Shoes, a family-owned business established in Montreal in 1940, is synonymous with top international designer collections, luxurious leather goods, and exclusive street savvy fashion for ladies, men and children.
Reviews (26)
Came into the store to try on some shoes and had a fantastic experience from start to finish. I was initially helped by Pranjali and Diya, who were incredibly knowledgeable and provided excellent customer service. I needed a replacement for a pair of shoes I had purchased five months ago that turned out to be defective, and the whole process was seamless. The manager, Nico, was also super helpful throughout. Couldn’t have asked for a better experience. Highly recommend!
Denise is super helpful and cheerful. She gives professional advice patiently without pushing at all. Thank you!
Good selection of shoes and very helpful, knowledgeable, and accommodating staff.
I would like to commend Pranjali Dhingra for her outstanding customer service during our recent visit. Even though we didn’t end up making a purchase, she treated us with genuine care and patience from the moment we arrived. She kindly offered us a drink, helped adjust our shoelaces, and even took the time to recommend a suitable shoe-cleaning product based on our needs. Her warm attitude, attention to detail, and willingness to assist without any pressure truly stood out. Pranjali made our experience comfortable and pleasant, and her professionalism reflects greatly on the store. We sincerely appreciate her exceptional service and would gladly return because of her. Highly recommended!
The shoes probably came unglued because I stepped in water on a rainy day. I tried to fix them myself but couldn’t. I originally planned to ask the staff to help me glue them back, but they unexpectedly gave me a brand-new pair instead! I really appreciate that! It was amazing service. I’ll definitely come back for Black Friday! Thank you girls!
Browns is a great shoe store they offer comfortable shoes. Kristen is friendly and helpful, and the store is clean and the shoes last a long time.
Mona was super helpful and patience helping me trying different shoes, highly recommend
I came in looking for Lacoste shoes and Kristen was very helpful and welcoming.
Came in here looking for Hokas. Kristen helped me every step of the way, bringing me many styles to choose from. She truly cares about customers and finding the right shoe that fits!
Yarra is the BEST!! I walked out with two pairs of Uggs and it was so slay!! Love her! Hope he gets the recognition and appreciation she deserves!! Thanks Yarra!
Very courteous and quite knowledgeable about their product offerings. I bought a pair of shoes here and spent a long time over an hour trying on different sizes and models based on my needs and their informative recommendations. At no time was I made to feel rushed to make a purchase, the staff was very accommodating. A shoe exchange several months later (a manufacturer issue, nothing to do with the store) was handled with a smile promptly seeing to my concerns and far exceeded my expectations. I am very happy to have found this store and will continue to purchase shoes here and give recommendations to family and friends to shop here as well. Thank you ladies, for your excellent customer service
Kaylen has the best customer service, very helpful! Thank you again for all your help. 5 stars!!
Hello I wanted to share my experience with the managerial staff at Browns Shoes in the Richmond Centre store BC .
Kyleen Erica not only went out of her way to answer my concerns I had but also solve them the best to her ability. A very professional/patient and friendly member of Browns management staff she also took the time in a busy store and kept me informed about my situation throughout the entire process while still maintaining the integrity and quality care for all other customers .
Thank you ,
January 4th 2023
The staff at this Brown's shoes in Richmond Center is by far a 5 Star. I have never had a bad experience in this store and will go out of my way to shop at this particular store.
Great shoe store , have made a few purchases here, staff seems friendly and helpfull. The have a pretty good Mens selection
Jaiman is amazing i will be back to purchase again from this location just because of Jamain , best customer service
Would love to give a shout out to Jamain. He was a wonderful associate who helped me make a difficult choice between two recommendations with good points I did not consider. He even suggested an add on spray product.
Was looking for Chelsea Boots. They had a few choices available. Sales clerk who was helping was very helpful.
I am so impressed with this store. My husband and I bought a pair of boots in December and after a month there was problems with the leather. We went in last night and they gave us another one, no problem! I love the fact they had the receipt on file and the person who helped us was amazing to deal with!!!! Customer service is amazing and we will be back!!!
I was at this location over the weekend and received the BEST customer service I have EVER received at any retailer. I felt like they really cared vs. just trying to sell something. All of the staff are super friendly and helpful but the manager, Nuri Chan, really went above and beyond to ensure I was 100% happy with my purchase. I was absolutely blown away at the level of care and walked out of the store speechless and with a huge smile on my face. This location is not the closest one to me but I would gladly go out of my way to visit this store because of Nuri and his wonderful team.
