Browns Guildford Town Centre
10355 152 Street Surrey British Columbia V3R 7C1 Canada
brownsshoes.com/en/find-a-store
604-585-0922
Description
Centrally located in Surrey, British Columbia, the fully enclosed shopping centre features over 200 stores, services and restaurants to choose from.
Reviews (23)
Mustafa and Gurshaan were super nice and helpful! Always an amazing experience with browns :)
Browns is a very nice shoes store. The majority of their footwear stands out from any other businesses like Payton & Buckle, as far as design and product durability goes. The prices are a little steep, but you do pay for quality. I also like how the store is arranged and how the shoes and slippers are on display.
Absolutely outstanding service at Browns Shoes in Guildford, Surrey! Igor and Nina were incredibly helpful, friendly, and knowledgeable. They went above and beyond to make sure I found exactly what I needed. By far the best Browns location in the Lower Mainland — the service here is unmatched. Highly recommend!
Khurshid helped selecting a pair of high boots I wanted for the holidays. I was hesitant between 2 pairs, and she asked me the right questions about lifestyle and use to figure out what would be best for me. She was super patient, efficient and has great customer service skills! I was really happy with her service, and I love my boots! I made the right choice thanks to her.
The best atmosphere and great guy Shahrokh was so friendly and professional to introduce shoes for my family. Thanks for him and browns company
Nice customer service .. sps thanks to khurshid highly recommend..she helps me alot with so many questions, she helps me to choose best suitable shoe for me. thanks
I love their footwear, the quality, different brands and styles. If I am looking for leather footwear, Browns is usually where I'll find it! I also appreciate their customer service they make it less complicated to do an exchange or a return.
Had a good selection of On Cloud's main shoe models in different sizes and colours, and Igor was very helpful when I was trying them on.
I purchased a pair a shoes from Mcarthur glen outlets, Richmond. The shoes I bought they were uncomfortable and my feet were always in pain after wearing those. So I stopped wearing them ans thought I have wasted my money and I can’t return because I have already worn them. Yesterday Feb 26, 2025 I went to Guildford Mall, Surrey. I had a thought that I should talk to Brown’s staff. The staff recommended me to speak with the manager there. I shared my experience with the manager. The manager advised me to bring my shoes back and if they are still in good condition, he can exchange. So I brought my shoes back and he exchanged my shoes. I wanted to take a moment to personally thank you for the exceptional customer service he provided during my recent visit to Browns Shoes. His willingness to go above and beyond to facilitate my shoe exchange made the entire experience seamless and stress-free. The manager’s professionalism, patience, and commitment to customer satisfaction truly stood out, and it’s clear that he takes great pride in ensuring a positive shopping experience for every customer. It’s rare to encounter such genuine care and dedication, and I sincerely appreciate your efforts. Thank you again for your outstanding service. I will certainly be recommending Browns Shoes to friends and family and look forward to returning in the future.
Eslam helped me find stylish shoes in my size quick and easy. He knew right away what would fit nicely, was professional and had good manners.
I had a young man named Braiden (spelling?) at the Guilford Surrey location go out of his way to help me find the perfect pair of boots. After trying on several pairs and it taking a good chunk of time, I didn't find a pair that I loved.
I felt bad not buying anything after Braiden had worked with me for so long. However, his service and work ethic stood out especially for his generation and young age. Braiden is an asset to the company and has a bright future ahead of himself.
Great customer service and friendly and helpful staff. Thanks Mustafa for the interesting conversation. Hoping for a Browns store closer to Abbotsford at some time. Highly recommend this store for quality shoes and service.
Update from yesterday. Wow wow wow - the shoes that were ordered for me to replace a rather snug pair, arrived by FedEx less than 24 hours after I was in the store. Fantastic service
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I bought a pair of sandles a few months back, the strap broke and the Mgr Eslam Wagdy exchange them no questions asked. The staff was friendly service best I've had in a long time. Thanks Mr Wagdy, I'll be shopping here again soon
My favorite store for shoes. I always have a great experience here. Met Raj, a very nice employee and funny. Keep up the great service!
Was in Richmond last week and popped into Browns in the Richmond Centre because my wife knew they had her size in the Ugg leather boots she wanted to purchase. I’m not too much of a shopper, but I randomly found a pair of North Face slip-ons while I was waiting for her that I liked, so I bought them.
A couple of days later, after wearing them a few times, they weren’t fitting properly and the top part had actually cut my foot. Because we live in Langley, going out to Richmond was too far, and because I had worn them a couple of times, I didn’t think there was anything I could do about it—although it was a bummer that I had just spent $70-80 on a pair of cool looking slips that were now useless to me.
I decided to connect with the Browns Chat online off their webpage, and when I explained to the girl what the situation was, she told me I would have to go into the store and speak with a manager.
I phoned the store in Guildford and spoke with the manager (Mustafa Mukhlis) who was exceptionally friendly and accommodating and assured me that they would take care of my needs whenever I was able to bring them in.
Today I went to Browns in Guildford and exchanged the North Faces for a pair of New Balance running shoes, and Mustafa was nothing short of excellent, and his assistant (Priyanka) was also friendly and extremely helpful.
I recommend highly the service culture, friendliness, and kindness of this store. We have shopped here before (mostly my wife), and will definitely be shopping here again, as the VALUED customers that we obviously, truly are (based on how we were treated).
Thank you, Browns.
Found some great shoes today for my daughters graduation and Brendan was very helpful 😊.
Nina was amazing! She was kind, helpful, knowledgeable and knew exactly what I wanted! Thanks Nina!
Priyanka had amazing service !!! Really appreciated when staff comes around to help you , unlike so many other brands !! Thank you Priyanka i’m sure your customer service won’t go unregonized.
