Browns Chinook Centre
6455 Macleod Trail SW Calgary Alberta T2H 0K8 Canada
brownsshoes.com/en/find-a-store
403-252-4168
Reviews (24)
I visited the Chinook location and had the pleasure of meeting Tracy, who was truly the most kind and caring person I’ve ever encountered. I was a bit distressed because my sandals, which I had purchased there, had a loose buckle. Tracy kindly took the time to fix them for me, and her warmth and helpfulness meant so much. Thank you, Tracy, for your wonderful care, and thank you, Browns, for having such compassionate staff at this location.
Excellent and exceptional customer service! They greet you when you arrive, give you help right away and greet you on your way out. On top of that a large variety of brand shoes👍😃❤️.
I had an acceptable experience of brown shoes in Chinook mall thanks to Sandy. From the moment I walked in, she was friendly, engaging, and genuinely attentive to my needs. She took the time to help me find what I was looking for without any pressure and our customer service was truly outstanding. Because of her professionalism and warm attitude, I will definitely be a return customer at that location . Highly recommend asking for her if you’re stopping by this location.
TEHJIB was really the best at customer service and recommendation for the product. He was really professional while dealing. I cant recommend him enough for the shoe knowledge:)))) keep doing it
What really makes a difference in a store, for me, is the people who work there — and this Browns location truly stands out. From the moment I called the store to when I picked up my shoes, the service was exceptional. Tracey, the assistant manager, and the team were absolutely amazing: kind, helpful, and genuinely attentive. They made the whole experience easy and pleasant, both over the phone and in person. Thank you for such great service. I will definitely return.
Browns offers good services, and the selection of shoes is impressive. However, it sometimes feels like the staff pushes additional items without clearly mentioning their price. This slightly affects the overall experience. Greater transparency and more focus on customer needs would make a big difference.
My husband and I had a great experience here. I forget her name but she gave amazing customer service! We tried on several brands of shoes for walking and she suggested the ON brand. Sold! They didn’t have my size and normally I don’t order through the store but because the customer service was so beyond amazing, I ordered the pair. Sadly they didn’t have the size for my husband in the color he wanted. This lady deserves a raise!! 10/10 service.
Ansh G. at Chinook was incredibly knowledgeable and helpful! Thank you!
Davis is such an amazing associate!
Came to get a pair of new balance shoes and he was so so busy when his colleague asked him to help me but he still paid the most attention and gave me the best service possible.
Thank you for showing me your kindness Davis! 🙏🏼🤩
Pegah was extremely helpful when I was shopping at Browns in Calgary Chinook Centre on January 11, 2024.
I had bought some Blundstones online and came to pick them up. I tried them on in store and realized they weren’t what I was hoping for. Pegah showed me all the different styles, explained the difference between them and then brought out various sizes and styles for me to try, even changing the insoles for each showing me the difference that the winter ones made to the fit. They did this all while also helping another customer, smiling and patiently waiting while I made a decision. They were neither overbearing nor absent.
I hope they will receive some sort of recognition because the time they took with me and the knowledge of the product they have is rare in retail these days.
Andrea helped us today and she was incredibly patient and helpful! She helped me make a decision as well after thinking for a while. Thanks so much for all your hard work!
Usually service at Brown’s is a hit or miss but my latest visit was a hit! I actually went in a few days earlier but they didn’t have my size in a certain shoe. They ordered 2 sizes for me and once they came in I went to try one pair on. The other had not arrived yet. The associates have been quite helpful as of late and I haven’t been disappointed. Thanks team!
They have a better collection of shoes/boots. I bought a pair of UGG boots. The salesman was friendly and helpful. Also they try to sell you smart(which isn’t a complaint) They didn’t have the exact color and size which I needed, so they arranged to get delivered to my home for free. And the package came within 2 days through FedEx. The whole experience was good at Browns.
This location let me return shoes I didn’t realize were a few days past the 30 day limit, great customer service
I had a great shopping experience. Lots of varieties, prices are high, but they are of excellent quality. They have lots of customer service personnel, and they are respectful, full of smiles, and knowledgeable.
The staff at Chinook are more knowledgeable than the staff at any other location. The customer service we received from Lucas and Emily was fantastic. They are definitely an asset to this location.
Great selection of shoes, occasionally on the pricer side, but the sales can be quite decent if timed right.
Gordon Conrad gave my wife and I an unbelievable experience! I was going to pay $250.00 for new blundstone’s and he showed us how to take care of our used blundstone’s and they are now good as new! He saved us a bunch of money and was knowledgeable about all the product in the store. Highly recommend seeking him out of you are in the store!
Great customer service, had an issue with a pair of shoes I bought from them and they returned the item with no hassle or questions asked. Good products despite the issue with the pair I purchased.
I had the best of service from Liang Ni at Chinook mall Browns shoe store. Very caring and very professional person. Wonderful salesperson