Browns Bloor Street
60 Bloor Street W unit 2 Toronto Ontario M4W1J2 Canada
brownsshoes.com/en/find-a-store
clothing accessories: footwear shoe repairs
shop
14168746355
Reviews (23)
I’ve never reviewed a shoe store before, but after today’s experience, I felt it was truly necessary to do so. This Brown Shoes store in particular is very well located, organized, and easy to shop in. However, the true highlight of this review is the staff. Rodrigues and Manuela were absolute superheroes while helping me through a shoe exchange process. The shoes had originally been purchased in another province, which meant they had to navigate a completely new procedure and an issue they had never faced before. Despite that, they went above and beyond to make everything work smoothly. They were incredibly kind, patient, professional, and genuinely helpful throughout the entire process. Honestly, I have never had such a positive customer service experience before. They truly deserve a raise and all the perks and recognition for the level of care and professionalism they showed today. Wishing you and the entire team all the best, and thank you again, Rodriguez and Manuela!
My favourite Browns Store because the selection is good and sales people are always eager to help.
I had a really great experience at Browns thanks to Angelica. I came in looking for a comfortable pair of shoes and she took the time to show me several different options until I found a pair that I really liked. Unfortunately, they didn’t have my size or my husband’s size in the store, but Angelica measured our feet and arranged for the shoes to be delivered to our home. When they arrived, they fit both of us perfectly. What I appreciated the most was how patient and helpful she was. She never rushed us and was happy to bring different styles and sizes until we felt comfortable with our choice. It’s not always easy to find that level of service nowadays, and it really made the whole experience much better. Thank you Angelica for the great service.
I rarely leave reviews at popular retail stores but had a very pleasant experience at this Browns! The staff immediately addressed me, were very kind and positive. A+ customer service :)
I had an absolutely outstanding experience at this location. Their in-store customer service is truly exceptional, honestly unlike anything I’ve experienced before. I ran into a payment issue related to a gift, and the team went above and beyond to help me. They explored every possible solution, were incredibly patient, and genuinely wanted to make things work rather than brushing it off. It made such a difference being helped by people who clearly care. After this experience, I won’t be ordering online anymore. I’d much rather shop in store so the team who puts in this effort gets the recognition (and hopefully the commission!). I’ll definitely be coming back.
I had a great experience at the Browns Shoes Bloor location thanks to Negen one of the sales associates. They were friendly, knowledgeable, and genuinely helpful without being pushy. They took the time to understand what I needed and made the whole experience easy and enjoyable. I’ll definitely be coming back!
Nice location in bloor west premium stores street
Store has a nice cool variety of merchandise to satisfy every taste but the sales associate was pushy so i left before buying! Liked a colorful puma sports sneakers there
Love the Bloor St. Location. It's close to home and I don't have to go to a mall. The staff is super friendly and knowledgeable. The product assortment is good and when a style is not available Browns delivers it to my home in no time!
Shoutout to Najma she was very professional and helpful, Browns are honestly lucky to have someone as competent and courteous working for them. This was not my first time at this Browns and I have to say, the quality of service at this location is alarmingly inconsistent. Sometimes it's great and sometimes it's downright awful so if you're q customer reading this review know that it can go both ways at this location.
Good customer services. I bought a pair of shoes for my wife, after few weeks have issues, my wife visited the store, a nice staff named Naazgol helped her in a supportive manner. It is my favorite footwear store.
Nice location. I got good service. Not too big, but definitely can choose some nice shoes for yourself
My expectations of kind and professional service have lowered with the changing generation. Living in the Bloor-Yorkville area for almost a decade, I would say a majority of sales reps in this retail neighbourhood embody some off-putting mix of anti-social behaviour, an immediate judgmental stance and general lack of enthusiasm for human-to-human interaction. It often makes you feel dirty entering these spaces. If you have a soul, you immediately want to leave. That being said, I was surprised during all 3 of my visits and interactions at this store location, I've consistently experienced lovely, attentive service. I realize that not all staff members are the same, but after considering all visits have been very positive, I stand by my the 5-star rating.
Retailer worker Angelica was very accommodating, helped me pick out a pair of docs that are EXACTLY what I needed. Young lady has the air that she’s headed for success so big ups to the business for a good hire.
I went there for an emergency (had going to have an important, unexpected lunch in few hours), and was looking for a smart/casual pair of shoes, but no idea about what to get. I was helped by Angelica and Hanieh, who did a great job in getting me immediately to the right pair of shoes. Angelica was proactive enough to get me a shoe model which I didn’t spot myself, and that ended up to be my pick! Overall - Super wide portfolio of shoes from the store, and amazing kindness, efficiency and level of service by the staff. definitely a place to recommend.
Precios muy buenos, pero lo mejor es la variedad de calzado en cuanto a tenis on Cloud, Hoka.
Best customer service at this location. Staff goes above and beyond in helping you out. I had an issue with a bad fit with shoes I wore. They didn't even hesitate to let me return them. Daniela is lovely, patient and so helpful. Thank you!
In a time that customer service is deteriorating and the quality of service is declining in most places in Toronto, this store impressed me with the exceptional customer service and care. Browns shoes store at Bloor really exemplifies what customer service should look like, the staff are very friendly, quick service, provide advice, and they go above and beyond to ensure you get what you’re looking for. The store manager Daniela is awesome, she went the extra mile to ensure I get the boots I was looking for before my travels!! Thank you Daniela and team for the amazing service!! You guys deserve all the best.
Collections are complete for colors and models. I like this store. Staff also were polite and professional
Rodrigues was amazing, ill be back for the other shoes he recommended for me!
