Brightline West Palm Beach Station
511 Evernia Street West Palm Beach Florida 33401 United States
gobrightline.com
parking
(844) 500-7333
Reviews (1024)
Brecheneve Jean Baptiste
It was my first time and won't be my last time brightline will be my only transportation
Beecher Wilhelm
I believe his name was Andrew and he was serving our premium car one. We were first timers and he made the experience a really good one.
Bill Brown
Nice trains, easy to purchase tickets. It Beats turnpike traffic !
Yury Moisés Ferris
Cleaningness, on-time departure, quality of the service, passenger cars are well maintained and kept, friendly personnel, modern infrastructure.
wtc
From front to back the entire Brightline process and experience is terrific! Mid-April 2026 train from West Palm to Fort Lauderdale was very clean and on time. Prefer Business Class. Bill (Ohio)
Louise Havens
Great experience w/Brightline. Everything from start to finish was easy, clean & nice. Would definitely recommend!
Sherry Baker
This was my first ride on Brightline. I was impressed with the entire process, from booking my travel to the beautiful atmosphere of the station and the smooth ride to Orlando. I will definitely use Brightline for my future travels. Thank you for a wonderful experience.
George Burris
Fist time on Brightline. We're from Texas. Loved the food at the station. The food bar was very clean and good! We were hungry and only had a few minutes to eat before the train left the station. We were able to eat in time and board. I wish we had Brightline in Texas! We will be back and will always go Premium! Thank You!
Brenda Scaggs
Love the Brightline
Sharon Post
Booking process was quick and easy.
Tami Orloff
From booking to riding. I LOVED it. Our premium, I booked for four, experience was delightful. We were in coach 3 outbound WPB-Miami 9:35 and Miami-WPB coach 3 7:45p. Service could not have been better both ways. But especially on the return to WPM. Our service gentleman handled a tricky situation that led to a hour delay and police officers boarding the train. He handled it all with such grace and calm. I’m only sorry my slight hearing impairment was unable to capture his name. He was wonderful. 😇 can’t wait to take another ride on the Brightline!!!
Jason Aronson
Loved the experience and will book again soon!
Bridget Keating
Experience was great. However elimination of App in Android format preventing seamlessness. As a native Floridian I would like to see the discounted Pass brought back especially for those who use local routes frequently.
D'Andrea Smith
The staff were great and the ride was smooth
Wendy BROOKER
We can't speak highly enough of our ride on the brightline..from Orlando to West Palm and previously our trip from orlando to fort Lauderdale. The ride was comforting ..fast .. clean. The station at both Orlando and West Palm was immaculate. We cannot say enough good things about our trip
Lynn ann Coll
Brightline train travel is easy and very pleasant. Fran was a wonderful hostess and made me feel safe.
Richard Fowler
Easy and comfortable way to travel from West Palm Beach to Orlando airport.
Mary Dewar
Everything is built for comfort from the station to the train. Very fast and smooth. I also like that they keep everyone within the wait area instead of by the tracks, I think that eases the pressure of going to the wrong track for the train. We should board. However, I think more signs in Miami’s station would help. It is rather large and easy for first time brightline users to get lost (especially because there are 5 tracks and we do not know which track to go to until 5-10 minutes before boarding). Maybe it would help placing the track on our ticket or the tv boards, so that we make sure we are in the right area.
rohnjomano
We love using the Brightline whenever we cruise or fly out of Miami or Ft. Lauderdale.
eva klebanoff
The train and station were impressively clean. I wish you would add a station closer to Jupiter. Now THAT would be perfect. Best train experience ever though!
Cece Watson
Brightline makes it an easy process to book and take a train ride to your desired location.
MatrixMerlin
Great way to travel to Orlando, Ft Lauderdale and Miami. Nice, Friendly and Clean
Bradford Daley
Cheap fares and no driving!
Anelia Gomez
I love it !!! Better than drive and airplane
Paul Brusca
Premium lounge was a great experience. Connor was great at ticketing too helping us resolve a scheduling error
Marveta Davis
Nice train ride from the airport to West Palm Beach
Ashley Doty
I recently traveled from West Palm Beach to Fort Lauderdale and I was genuinely impressed from start to finish. The whole process was incredibly convenient, from booking to boarding, everything felt seamless and well organized. The station was clean, easy to navigate. I’ll definitely ride brightline for. Future trips.
Jim Rathbun
The stations and the trains were clean, comfortable with a nice atmosphere and the staff were nice and professional. Easy to park and get the train. Great for avoiding traffic
Reviews said parking was $8.00/day but it's Waaay more than that. So lost a star out of disappointment. Adding the current rates from the pay by phone website you have to use. Overall clean and safe feeling. Spaces are super tight and not angled so don't expect to fit any large truck or SUV even. It's always disappointing when people build parking with zero room to get in and out of your car.
Dave Knode
Reviews said parking was $8.00/day but it's Waaay more than that. So lost a star out of disappointment. Adding the current rates from the pay by phone website you have to use. Overall clean and safe feeling. Spaces are super tight and not angled so don't expect to fit any large truck or SUV even. It's always disappointing when people build parking with zero room to get in and out of your car.
David Booth
The Brightline train is a great way to get to Orlando from West Palm Beach & sure beats driving!!!
Diane Milia
Very enjoyable alternative to renting a car and driving to MCO! Both stations were so new and clean!
mary DiNunzio
Clean and on time !
Jeff's Fix-it Shop
Took this train from West Palm Beach to Orlando. The waiting area is nice, the train arrived on-time, the ride was smooth and fast. I wish the seats reclined, train were electric-powered (less carbon), and I wish the line went further north, but for now this is a great train line. European-feeling.
Matthew Felicetti
The train was so clean and seat was very comfortable. Compared to experiences on other train transit (LIRR, NJ Transit, Metro North, subway) brightline was unbelievable upgrade. I’ll be honest, brightline is expensive but they run a lot of promotions/discounts.
David Rosa
From the station to the entire train ride was spotless and even the restrooms were extremely maintained. This is the difference between the Brightline and other companies!
Jennifer Kidd
BRIGHTLINE MADE TRAVELING EASY AND CONVENIENT. FRIENDLY AND HELPFUL STAFF WERE THE KEY TO REACHING MY DESTINATION SAFELY. NO MORE WORRY ABOUT TRAVELING IN SOUTH FLORIDA TRAFFIC!
A Edwards
I did a roundtrip on the Brightline for the first time in early Nov 2025 from WPB to Orlando with the Premium first class seating. What a pleasant treat it was for a train ride. Comfortable, clean, and I love the snacks that they provide. I ended up taking it again from WPB to MIA for a Heat game and it didn't disappoint. I'm planning on a weekend trip to Orlando to take my daughter so that she can get to experience BL as well.
Tim Fulston
Dwayne from Miami to WPB was fun.
Great customer service
Reynier Found my pilot headset and put it on a train back to my station. He was a life saver along with the briteline team!
Shelly Marino
Love the friendly staff, overall cleanliness, ease at stations, open areas never feel confined or “cattle called”, as well as both station and train service options. For those planning transportation, know that Brightline website and Goggle answers do not correlate (like hours of operation and transfers services) and can be confusing when planning timely. I did easily find a transfer bus from Ft Lauderdale station to the FLL airport before 8 am stated hours. Transfer with road traffic will take at least 15 minutes so give yourself a good window of time for that. After 11 pm transfers can be more difficult to find.
Michael Landers
The concept of not driving the distance at high speed was very satisfying
Tony Barkley
Clean with friendly people.
Tony Olivo
the ride was comfortable and clean and will take Brightline whenever I can!
Patrick Aubone
The premium area experience was excellent. I unfortunately was not able to use the lounge but loved it overall. The train ride was smooth and efficient. Would highly recommend it if you want to avoid driving in traffic or bad weather
Sherry White
Its the whole security team there in West Palm. So fun. I always feel cared for. I watched a wonderful worker help an older woman (she was confused where to go) so she could find where to get on the train. The girl walked her the right direction and settled her in such a patient sweet way. The security folks are always fun and I love the bartenders as well. The train was clean and so convenient.
Chris McKenney
Booking process was simple. Directions to the train or boarding area was a little confusing. The ride was quiet and comfortable. My train arrived late but it was still a good value.
Najla Burt
The train was incredibly clean. Most people kept their voices to a minimum which allowed my ride to be incredibly peaceful.
Margitka K
Only a few clicks to set up a round trip. Easy and speedy.
Tiffany Sagan
Easy, clean, enjoyable, fast, convenient, timing and pricing. Throughly Enjoy Brightline!
Pauline Hutchinson
Love the Brightline! Wish they had more destinations up North. Wish all the cities provided the same integrated offshoots like Miami. The comfort and cleanliness of the waiting area and bathrooms. The friendliness and availability of staff. Also the convenience of taking the train versus the hassle of driving was the largest motivator for me. My only 2 negatives are the seats are not as comfy for a 2 hour train ride. Not just the seat pads but ergonomically. Also the tray tables are too high and just overall awkward.
Vladimir Chktenko
Beautiful train, modern stations, but uncomfortable seats.
Craig Temple
Everyone Was terrific
Bill in Lauderdale
Loved the whole day! The stations, the train ride, the lounge, everything!
Sybil Anne Flynn
You pay a little extra go into the premium lounge, wine food everything free total comfort then when you board the train it’s the same experience. It’s worth a $12 extra.
Benjamin Simpson
I love Brightline!
Sandra Moore
The train was clean, staff remain professional and the overall experience was great for me. Especially for me, because I don’t do public transportation.
Gini Knight
First time using Brightline. It was so convenient.
Rabbi Cantor Alison Wissot
Everything from start to finish was easy. Booking was easy, arrival and departure were easy, the stations were clean and civilized. This is not the experience of travel that I am used to these days and it was really refreshing.
douglas vranek
The train ride to and from was exciting Service was great Catch a ride
D K
Security team as well as train attendants on train ride were exceptionally friendly and professional.
John Koahou
The Brightline train ride was like riding first class on a plane.
Steve Vega
Was my first time using Brightline The entire process from location of stations, easy booking process, cleanliness, premium lounge facilities and train ride itself. All better than expected. Will use again every chance I can.
Anne Wedner
We always take the Brightline instead of driving from palm beach to miami. Everything about the Brightline is great - I would rate the service and comfort 5/5 in every category. It just works. Thank you.
Chris Collis
Very comfortable coach car, smooth and quiet ride
K P
Everything was seamless. Check in seats train was clean and made visiting Miami from west palm beach enjoyable no traffic. Clean safe and stress free. Hope to take it again soon.
Eugene Parsons
Very fast and efficient way to travel
Pam Moreland
The train was clean. smooth riding/comfortable, very relaxing, easy booking.
Bringsales com LLC
The train ride was absolutely amazing!!!
Olga Pistole
I have traveled with Brightline several times, and it has consistently been on time. The facilities are clean, comfortable, and well-maintained. The customer service team is cordial, professional, and always helpful. The trains are clean, and the company does a great job of maintaining rules that encourage a respectful environment for all passengers. Overall, it is an excellent transportation system. I would love to see additional stations in the Orlando area, especially closer to locations such as Windermere or the theme parks.
Erin Duke-Warren
I met Jon Bon Jovi on Brightline???!! I bought a first class ticket from West Palm Beach to MiamiI since I had a bag to cheek (Headed to MIA and didn’t want to leave my car parked there for 2 weeks) The first class lounge with the buffet and drinks beforehand was a nice surprise that I was not expecting. While on the train, the premier class attendant was lovely and warm. It was a smooth experience from beginning to end. Very pleasant. And it doesn’t hurt that Jon Bon Jovi was riding on my train car and I got to take a picture with him when we got off at the station in Miami. This was my first time on Brightline and I really enjoyed it anyway, regardless of seeing JBJ (Which pretty much made it the Best experience ever! 😆)
David Del Valle
so easy to find departures & arrivals that fit my schedule
Kari Roundy
a very elegant and relaxing experience- unexpected from arrival to the station to getting off at my destination
Mark Fricke
Super efficient
Hayden Tate
It was awesome, love the aromas of the places. It’s clean and smooth ride
Raul Machuca
The booking was very easy on the app, and the experience overall was very good.
Shannon Gardner
The premium service was great! Chris was very friendly.
Craig French
This is 21st century train service. I’m sure it is the best in the country!
Amanda Bennett
Great team in the early morning. Everyone looked happy to be at work which is much needed for times like this. I love the brightline it really is the best way to travel.
Charles Schneider
Brightline trains run frequently and on schedule. Its train stations are modern, bright, clean and cheerful.
Lloyd Roberts
Great experience!
Patricia L
I wanted to share my positive experience regarding my recent trip. I was very impressed by the punctuality of the train's departure. Additionally, the cleanliness of the train was excellent, and the staff members were highly professional. It was a great experience all around.
Regina Thomson
I recently had the pleasure of riding a new train service, and I must say it was a truly enjoyable experience. The carriage was immaculate, offering a very pleasant environment for travel. I found the seating to be quite comfortable, which made the journey all the more relaxing. Furthermore, the speed at which we traveled was impressive, significantly shortening the commute. I would highly recommend this service to anyone looking for a swift and pleasant way to get around.
Debbie Domenech
Very easy quiet and extremely relaxing
Jorge Macias
I had a wonderful experience riding Brightline. The train was clean, modern, and extremely comfortable. Boarding was smooth, and everything ran on time. It truly makes traveling in Florida stress-free and enjoyable. The only downside was during the bag check process. The staff member was noticeably rude when informing me that I couldn’t take a photo of the area. I completely understand policies and rules, but the delivery could have been more courteous and professional. Aside from that moment, everything else was excellent, and I would still ride again.
Virginia English
good staff.
Mary Beth Francis
Best way to travel in comfort and convenience.
Andrea Pellegrini
The train is so clean and comfortable! I feel very classy while riding on it! Please extend the route to Tampa!
Lacy Suzette
Fun time this week thanks to Brightline & D&G exhibit at ICA Miami! Easy parking & no stress ride from WPB. My phone died on the return & Carlos at Mary Mary bar loaned me a charging cord so I could get home safely. Kudos to Carlos & Guest Services who recommended him! BTW—the chocolate chip muffin at MM bar was warm, decadent & a great pick-me-up after a long day at the museum.
Eric Graber
First time rider. The lounge was much nicer than expected, and the train was clean, and very comfortable! A great experience all the way around.
Lillian Hayes
I just loved how relaxed it was. Also everything was clean and even the bathroom was nice. I also loved the clear communication and friendliness
Liam Lynch
Train was clean and airy. Arrived on time and easy to access. Booking process was also very easy. One thing to check is carry-on luggage size, we thought ours was too big but actually was suitable for taking on board.
JULIE LAZARUS
The entire experience is so amazing. I live in philly and have to ride Amtrak and it’s horrible. Please come to nyc -philly -Boston route! It would be life changing!
Narcisse Serge
Excellent
Rodrigo Bustamante
Great experience, timing was on point.
Robert Ignatowicz
The stations were clean, modern and comfortable. The train was clean and comfortable. The lounge was nice. It was a super pleasant experience.
Jorge Fernandez
Most aspects of Brighline's service are exceptional, from the station experience to your trains and schedules. However, as someone that takes the train to Miami 3-4 times a week, the price is too high. I take Tri-rail and while the service and experience with Brightline is much superior, paying $94 round trip to Miami vs $17 for Tri-rail is not a justifiable difference for most commuters. I will use Brighline's service, sporadically, but it's not an option for regular use. Please consider bringing back your monthly pass option.
Andre DeVine
James and Adrian on the return trip to west Palm beach were fantastic. Both super friendly and helpful.
Arthur Pappas
The ready made food and unlimited wine was amazing as well as the clean waiting area and clean bathrooms, the announcements were clear and allowed me time to go down to the track with my wine. The seats on the train were clean and comfortable and the attendants on the train were very nice and accommodating, overall great experience.
Michael Ortman
From parking my car, to passing through security, to buying something in the shop, to boarding the train, everything, and everyONE I encountered was awesome!
Tatiana Matos
The website and the app are very easy to use
Joseph P
The trains the stations the service are all some of the very best in the US
Bryan Chase
It was my first time taking Brightline and it was definitely a "5 Star" experience for me. I took the train from WPB to Orlando. The bartender at the WPB station was friendly and helpful. Definitely kudos to him. The ride to Orlando was smooth, scenic and enjoyable. I will 100% be taking Brightline again and have told my family and friends what a great experience I had.
Ashley Fisher
Everything about my trip, from the station to the wonderful staff was wonderful!
Kerline
The booking process was straightforward and efficient. The ticket, which could be downloaded to a digital wallet, added to the convenience upon arriving at the train station. The service in West Palm Beach was exceptional, with staff providing excellent assistance. As this was my first time taking the train, they were very helpful and accommodating, guiding me to my destination and explaining the procedures clearly and simply. However, the experience on the return trip from Orlando was markedly different. The staff was unfriendly, and their attitude was dismissive. There was a significant delay without any explanation, and when inquiring about it, the staff appeared irritated and failed to provide a clear reason for the delay. Their behavior suggested frustration rather than concern for customer service. The two young attendants who were yelling at passengers exemplified this negative attitude. Overall, the return journey was disappointing, with an hour-long wait and a lack of courteous communication regarding the delay. Once the train arrived, the process was smooth again. Improvements in staff professionalism and communication would significantly enhance the travel experience.
Carl DuBois
Easy booking, boarding, comfortable & fast on time ride.
Marie Murray
The entire experience was so pleasant
Katie OBrien
always an easy and simple process
Maureen Shannon
Clean, comfortable, fast, efficient security and check in process. Lounge, bar, food and drinks available for purchase. Terminals and train excellent!
C W
Everything was great, from service to cleanliness to arrival time. Smooth relaxing ride!!
Robert Nemerofsky
The waiting area was very comfortable, not busy, and I was able to check my bag very easily.
Ron Dunlap
Website is VERY user friendly and makes booking extremely efficient!
Pradeep Kathuria
The gentleman that afternoon at the station was professional, helpful & hospitable !!!
Rebecca Lodge
Brightline roundtrip WPB to Miami was an amazing experience from beginning to end... booking, parking, cleanliness at station and train, VIP lounge was worth the extra $, comfort in the lounge and on the train. Will definitely take a trip again
Nicholas James
I tell everyone... EVERYONE... how wonderful is the Brightline. I brag. I wish it went everywhere.
Ines Cosme
We recently traveled with Brightline and had a wonderful experience overall. The trains were clean, comfortable, and very punctual, which made the trip smooth and stress-free for our family. The staff was friendly and helpful, and the stations were easy to navigate. The kids especially enjoyed the ride — it felt like a fun adventure for them. One suggestion for improvement would be to ensure that children under 12 are automatically seated with their parents or guardians. Families feel more at ease when younger kids are seated together without needing to request changes. Overall, we were very pleased with our trip and look forward to riding Brightline again soon!
ralph clanton
Train was on time, clean, comfortable and easy to use app
Terry Griswold
Everyone at the WPB and Orlando stations were very helpful and pointed out where to go without even asking!
All Dogs Rock
Very comfortable
BFF Bold 50 & Fabulous (Lady AJ)
It was easy from start to finish and the desk agents were so polite and insured that since it was my first time I had clear instructions on what to expect.
Tracey Castle
This was the best train experience that I ever had. There was secruity. The entire place, including the train, was clean - the waiting area, the restaurant - even the bathrooms. The boarding was simple and the ushers were friendly. The assigned seating to your car and seat really helped. Ordering food and drinks was so easy. It was just a great experience overall. I can't wait to ride again.
Frando Patterson
Great price -Great ride- leave the driving to BL!!!!!!!
karen Dawson
ease of ride ,cleanliness & comfort, station in WPB immaculate!
Jennifer Beron
I think it is a wonderful concept and truly enjoyed my travel from Miami to Palm Beach and back! WIFI, food selection, and beverages included were fantastic in the premium section!! Will use it every time I am in Florida.
Amanda Woosley
Oh, I don't remember their names but both the young man and young woman were just wonderful! It seemed like she was newer and is really picking up her job and they both enjoyed what they do! He was bilingual!
Heidi Stedner
Easy booking process, kind employees, comfortable and clean seats! Love this company!!!
Sara Conner
The price was great, the station was so nice! The train and ease of it and the staff ! Oh and the shuttle to the airport. Everything from start to finish was great! I will highly recommend! Great experience
Keith Higgins
Had to reschedule to an earlier trip. Was able to do it quickly and with no issUes while standing in line at Disney
Marcus Rivera
All staff along the way were helpful, non-judgemental, and kind. I felt supported and seeing people cleaning tables and ensuring spaces were ready was a terrific change of pace compared to flying or riding Amtrak. The ultra fast delivery of food was great. A better variety of healthy food and beverage options would truly elevate the experience.
Rachel Bragin
My first BrightLine experience was a total success: clean station and train, great technology, and mainly I’m just so happy to have a non-driving transit option within Florida! As a northeasterner who rides a lot of Amtrak, I can say this was comparable if not better.
Wandy Wong
Everything from the beginning (purchase ticket) to airport arrival was simple, clean and quiet! I love it!
Troy Yar
The restroom was great size and easy to access, the staff was friendly and the whole experience was easy and straightforward.
Amanda Lepich
This is a great service - I recommend to everyone
Giselle
The booking was simple on the app. Arrival was prompt and easy. The stations or are beautiful and clean. Train ride was conveniently comfortable.
john hall
Love the premium lounge and the service on the train.
Harper Spero
I love Brightline!! Everything about it is seamless, clean, modern and affordable. Bathrooms were clean at the station in Miami & West Palm. The food options are lovely. The train is clean, and constantly cleaned. Signage is clear for next stop. I love that you’re assigned a seat and car making it so much less stressful than rushing to get a seat. I genuinely look forward to taking Brightline!
Tracy Notarianni
Chris and Curtis were exceptionally friendly and helpful. The station at Boca Raton is always clean and welcoming
alain chenal
Everything clean and bright, lounge to coach
Marla Bueno
Always a great experience!
Glenn Webber
Took our first ride in Brightline for a day tour in Miami. What a great way to go! Hassle free, no traffic issues or expensive parking!!
ronald franz
Assigned seat area was clean. Train left on-time and arrived on-time. Clear communications to customers while on the train incl. next station announcements.
D B
The Brightline was a great way to get to downtown Miami. The train was very clean bright and airy. The seats were comfortable and roomy! Parking was reasonable and easy to access at train station. Overall great experience traveling on the Brightline..
Crystal S.
Always comfortable and clean.
Jennifer
The booking process was easy, the staff is friendly and the train was clean. The only opportunity would be to me the seats a little more comfortable. Will definitely be booking again.
Ralph G.
First time on brightline. Went from Miami to West Palm Beach. Both arriving and departing were on time. Experience was great, can't wait to do it again.
Orlando Espino
Outstanding service and very clean and convenient to use. I'm excited to see more city expansion and more service expansion with more trains available.
Cicchese Liz
First of all the station was spot shined!! The Premium Lounge has a simple but wonderful atmosphere and breakfast.
Dave Bova
On my outbound train from FRL to ORL the attendant in the train. David, was fantastic!! So friendly, accommodating, courteous to everyone. He also had to deal with a passenger who go sick in the train and he handled it with professionalism and calm. It was quite a mess and he did everything g humanly possible to help the passenger and all passengers effected by it. You have a star employee and he should be recognized for it. I am in HR and David was exemplary!!
Gary Roy
The convenience of not having to deal with any traffic on the interstate or turnpike. I try to utilize the train when going to Orlando as long as the prices are $44 or less. Other than that it's cheaper to drive.
Samir Lizama
Clean coach, arrival on time, smooth travel
Christopher Lima
The best of the tri-county
ginny fields
Clean..comfortable and on time. A pleasant experience ✨️
Vicki Warden
Great experience!
ROBIN STILWELL
The booking process was easy. There was a glitch in my app and the ticket didn't appear. The customer rep in the lobby was very helpful, friendly, and professional. The ride is always a pleasure.
kareen v
I loved my Brightline experience from WPB to FTL!! I chose the Premium (first class) option as a birthday gift to myself. Everything from booking to checking in, to the Premium Lounge experience, was so awesome. Only $44 for first class blew my mind with all the complimentary things offered!! I loved the free light meals, open bar, and free stuff. The lounge was much smaller than I expected and the seats weren’t very comfortable in the lounge but I loved how quiet and pleasant it was. Plenty of outlets to charge my devices. When it was time to board, the pre-trip announcements were very helpful. Boarding the train was very easy. I’ve never been on a train so I had to adjust to the very quick entering-and-exiting process when my stop arrived but it was fine. Loved the free rosé on the train and the seat was super comfy. No seatbelts which I thought was odd. Overall an AMAZING experience and I highly recommend!
wilmer europe
Clean and a really smooth ride…the staff was on point as well
Lawrence Crary
The Brightline experience was most enjoyable. The stations are clean, comfortable and aesthetically pleasing. The trains were right on time. The ride was comfortable and fast.
Raymonde Drouin
It's easy to buy tickets and modify the trip
João victor Baldanzi silva
The train has tables, allowing me to work
Thomas Houghton
The train ride itself. The seating in the Premium Car. The Premium drinks & snacks. The Premium car Stewards.
Ivan Lefkowitz
By far the best way to travel for business between Orlando and anywhere south to Miami.
Mona Mihlrad
My daughter had previously traveled on Brightline from West Palm to Orlando. She was so impressed she recommended it to me so I could come visit her. I included parking. Once I figured out the lot it reduced unnecessary stress. Station to station it was two hours. It was clean and easy.
Bruce Proctor
Lovely and helpful staff who went out of their way to make it a pleasant experience.
Food Reviewer
Just got back from MIA boatshow. Took the Brightline Train from West Palm to MIA. I can say it was a stressless ride down and back. The train was very clean and presented new. I purchased the upgrade “Premier” seats which allowed VIP boarding and snacks and unlimited beverages including alcohol. There was a stop in Boca, Aventura, FLL and then MIA. The terminals are clean and staffed well. I was surprised how comfortable the ride was ! I had a late departure time but was able to update it to an earlier time (seats available and with Premier ticketing) Overall, the cost for 2 round trip was $268 and $12 parking at WPB indoor garage. For me the comfort and stress free I95 driving was worth it. You can only spoil yourself a few times in life , so we did. I give this trip an 9 out of 10 because of cost. I would recommend a 1st time adventure on Brightline for the experience. Now if Fort Pierce or Stuart would get the ball rolling for a stop here and other points north of us towards Orlando airport (it’s final stop before it returns back to MIA) Cheers Glad to be home, worn out
PJ FerrissTraas
Had some lovely coffee and appreciated the cleanliness of the area and the clarity of train departure information over the intercom
Melissa Sullivan
Easy to book tickets, quick check-in, very comfortable ride, and the staff on the train were friendly and kind.
Leonas Grinius
Got my luggage checked by the security efficiently, thoroughly and humanly at the West Palm Beach Brigthline station. Way to go!
Carl Beckford
The front desk representative made the experience simply wonderful.
Kim Rogers
Very easy to use the Brightline. Traffic on 95 is terrible. The train bypassed all traffic and was so nice to have drinks/snacks/bathroom available.
Cecil Sparks
Team members were very friendly and professional.
pat ellis
It was a very comfortable relaxing ride.
Julianne Hornbuckle
Very clean, very quiet, seats were comfortable
Janel Brown
Robbie He definitely was a great host for my training experience. Also, it was my birthday week.
PB Packard
From start to finish the Best Ride ever! The Guest Service team at the station, the awesome team on the Last Train to Orlando. Everyone made me feel special. Thank you
christine kuhl
Very clean and professional. A great way to get to Miami! I would highly recommend it!
Paulton Hall
Simple seamless access to the large lounge with plenty of snacks. Nice and friendly staff everywhere in the station.
Juan Carlos Rincon
I loved the whole experience, from stations to the train experience.. the fast and smooth the trip is.
Phyllis Neider
Highly recommend The Brightline train. Stations and trains are clean, easy to navigate and friendly helpful employees.
Al Sigüenza
Clean, efficient and professional
Midwest JC
Everything was positive!! Booking,customer service, train station layout, train comfort, staff. All of it was great! Wish there were more trains like this in the Midwest where we are from. Great service!
Cynthia Luebbert
The entire experience was pleasant from ticket booking, train promptness, cleanliness, and helpful friendly staff. I wish there was more lumbar support and body comfort in the seats for long rides, but maybe work on that for the future. I was happy to see so many people taking advantage of this awesome means of transportation!
M Rosseland
Everything was lovely. The announcements were clear, the stations and trains were very clean and modern, the seats were comfortable, and ordering coffee from my seat was great!
claudia cohen
Everything is great about this train. So happy to have you in Florida!
L. “Gabbi Green” G.
Taking Brightline from Orlando to WPB was wonderful. I enjoyed it so much that now I am looking for excuses to take it again!
Anton Mayer
It was a amazing experience and the staff was outstanding
Nicholas Grippi
The whole process is very efficient, the train and stations are very clean, the workers are friendly, and the seats are comfortable. I would only say that the seats should be able to recline so people can sleep if they want to.
Tracey Fernandez
The train was very clean and comfortable. The train station was clean and comfortable. The entire process was a positive experience.
Carolyn Cruz
It was Chase who was a stellar carriage attendant!! His professionalism, kindness and positivity made for a very enjoyable journey! You have a great employee!
Joseph Kasputys
Everything was clean and "bright," Staff courteous, friendly and competent. Highly recommended.
Andrew Horne
The experience is always great...Charles made it incredible. He was very attentive, and ensured I had everthing I needed to make the trip a perfect time.
Suzanne Klapak
Everything was very clean, sleek, and modern. From booking to boarding, the whole process was smooth and easy!
Lori Moissonnier
Everything from ease of parking to beautiful stations and train. Love riding Brightline!
joe limardo
clean professional and on time
Andrea Hallock
I love this train and use it often for work and leisure. Today was my first Premium experience and it was definitely worth the $15 extra in price. Complimentary food and beer/wine soft drinks in the Premium lounge and on the train. The regular ticket is great. Can’t say enough about how positive my experience is, from customer service to the cleanliness of the train itself.
rena !
Amazing ride
Maryam Asfari
The whole team was great especially the people working inside the Miami & WPB stations, they were super kind and helpful. I wish I knew the lady’s name who assisted me upstairs in MIA she was very sweet. The only issue I had was on the train I ordered a half turkey sub and the attendant brought me a ham and cheese & I had no way to contact her to replace it. I don’t eat ham so this meant I had nothing to eat and I wasted my money
Dane Lowery
Brightline is a dependable and comfortable transport option. We always enjoy the stations as well.
Gordon Sze
The Brightline train is awesome. Clean, comfortable, very cheap, on time. So much more relaxing than driving
Frances Eldi
safe, clean, fast, safe parking and reasonable cost
Debbie Wemyss
Sorry, cannot recall names of servers in the Brightline Coaches I rode in from WPB-ORL-WPB, but they were most courteous and prompt!
PETE KLIRONOMOS
Brightine Rail is a super way to travel up and down the coast of South FL...I used this mode of transport for the first time and found it just perfect. The staffing is great and helpful, their facilities are clean, station depots are very user friendly and they run all day... I'm wishing they eventually provide service to Daytona/Jax areas and I will use it to hit South FL much more often and not bother with I-95...
Shannon Duff
I had to change my return trip. It was so easy to do on the app and I even got a credit! Thank you.
Arthur Williams
No delays with an on time departure.
Rob Ingram
Everyone was professional and courteous. Everything worked well and was on time.
Ashley H
The train staff and station staff were all friendly. Brightline is perfect for people who hate driving.
Patrick Dennis
Brightline is such a fun and comfortable way to go to Miami. The whole experience is always so nice.
Julian Siler
Great smooth and comfortable ride. Very clean and smelled nice. It was fast and efficient. It was great 100%
Donna Martin
The staff was very helpful as this was the first time using your services. Thank you
Rebecca
Friendly staff!
Sharyl Patterson
I loved everything about the Brightline experience from start to end. Everyone working at Brightline was so welcoming and polite. Thank you.
Nicholas Chin
It was a great staff. Everything was so clean.
Ivan Zimmer
brightline was a great experience
roy brand
clean smooth and stress free
Nicola Anglin-Chung
The cleanliness, the service provided by the staff and the timeliness of the train. It was an amazing experience!
Michael Lifshitz
The on-board team and the overall ease of travel
Linda Baker
Employees always friendly. Good food in Premium. Easy boarding, ticketing.
Torrell King
Great trip
Scott Philip
All of the above, comfortable, great service, amenities, and done right. Get work done or just relax. Beats the traffic and the headaches any day.
Phil Moore
Greeted kindly and made to feel welcome.
John Lemke
Took the Brightline from WPB to Orlando. At 125 mph I took a video of my beverage sitting on my tray table with barely a ripple on its surface. Great track, great equipment.
Shelda A
The whole experience is so easy and wonderful
Julia Hournbuckle
I love the train ride to West Palm. It is clean and the check in process is easy. The gal that checked me in was very helpful.
Stephanie Streff
From booking to arrival in Orlando is what all just perfect. Convenient, easy, comfortable. I do wish you had more food choices though.
Lynne Taylor
The whole experience was great. I came from Ohio. Booking was very easy via the app. The station was clean and comfortable. The cars were very clean and comfortable. Great, friendly staff! On time train! A perfect first time experience!!
Manley Jerome
It was a smooth and time efficient ride. The coach was clean, so clean I had to take a pic of the restroom to show my wife. I only wish the seats reclined in the smart coaches.
Lorna Murray
Agent was very professional and efficient in checking us in.
Anna Brynild
From start to finish, this trip was AMAZING in all areas. Thank you
Nathan Ball
station was clean and the ride was pretty nice and low stress
Tiffani Renee
The conductor was informative and pleasant. The overall experience was great!
Kimberly Rhodes
I’d really say the terminal experience and the train ride were awesome. We traveled as a group and numerous members said this was the best transportation experience we’ve ever had. Truly wish you operated many more places, and because we visit LA usually at least once a year, we look forward to using the LA/Vegas line too when that is ready.
B. Couture
Train facilities and the train itself was impeccable. The service was prompt, professional and simply superb! The ride was smooth and quiet. Perfect experience all around. Highly recommend!
Con Lehane
Clean carriages, on time and polite and helpful staff
Steven Traynor
Every ride is made special by the service. I love the friendly people and the clean, efficient trains. It’s the only way to go to MIA.
Lorren Reynolds, Jr P.A.
Nash is a professional with a high level of customer care. He listens and thinks ahead to ensure passenger comfort. The food choices are healthy. However, the food options could be improved in terms of taste.
Lorena Ofarrill
The experience The comfort The time to destination The staff I really recommend brightline I love it
Beyonca De La Paz
The entire team at the Aventura and West Palm Beach stations were personable and pleasant. From the concierge at the front before check-in, to the safety scanners, to the bag monitors and all of the way to the send off team with their happy smiles and willingness to assist and send off waves. It all makes the experience stand out and they seem to consistently do it every time.
K B
Always an amazing experience on the Brightline train. They are spotless, quiet, and have great staff. We need to extend the route all the way from Orlando to Tallahassee!!
Danie Antoine
The whole booking process of Brightline is easy. I really recommended it.
Greg Allen
The facilities and the user experience were excellent. Price is reasonable. The train was very clean. Brightbike integration is brilliant.
Margalit Shinar
Best train station I've ever seen (west palm beach and Miami). Clean, beautiful, friendly, comfortable - perfect! Surpasses most train stations in Europe too!
Jason Silver
Overall just a very nice, clean, safe, premium feeling relaxing travel experience. Much better than air travel!
Yanky Brach
The train personnel were all extremely courteous and helpful from when we arrived at the station the staff was friendly and polite all throughout we had a very positive experience. Thank you
Carol Rugg
Everyone on both northbound and southbound trains were lovely, pleasant and helpful!
Sandy Lerman
Great ride to event at Broward Center. No fighting traffic. Got there on time. We missed the train home by seconds....grrrrr however, the representative kindly gave us new tickets for the next available train at no cost. We went to the bar and had a leisurely drink while waiting. Clean, lovely experience. I hope more people take Brightline, then, hopefully, they might have more service hours.
Tori Kennedy
Excellent experience. Very clean train. Wonderful service. Will be riding again.
Tajee B
The interaction had with staff (from the check-in, ticket taker, and train attendant) was outstanding. They were professional, friendly, and welcoming. The train was clean and spacious. Overall the experience was impeccable and I look forward to my next ride.
Ryan Reynolds
Clean train, left on time, got there on time
Joseph Sconzo
The train interior was spotless and during the trip staff walked the car to ensure that cleanliness. The arrival and departure times were almost exactly as scheduled. Outstanding way to travel.
Jeanine Stark
Having the details for location of departure been made more apparent, would've been extremely helpful. I had to take 2 Lyft rides as the addess in my email reservation took me to the Tri Rail
Rosa Lopez-Musto
The train station staff and everyone on the train were incredibly professional and attentive.
Happy Happy
The attendant asked us twice what we wanted to drink and eat and we felt really good and cared for. We wish to take Bright Line again in the future!!
Joey Caballero
Stations were impressed.Staff both at station and in the train very corona helpful. Truly a great experience and we gave told numerous friends and family members. Thank you.
Anindita Gupta
Everything about the train ride was a great experience - the timeliness, cleanliness, the noise level, helpful staff and service.
Edward Harris
I wanted to share how much I appreciate the Brightline experience. Traveling with you isn't just a commute; it’s the best part of my day. From the moment I walk into the station, the atmosphere is welcoming, modern, and incredibly organized.
Jodi Lynn Butler
We sat in the Premier Cabin and had a great attendant. Wonderful experience and will definitely do it again.
Nashrah Ahmad
it was super clean and convenient
D Ramdatt
Clean seats, waiting area and comfortable ride
Vickie Seaholm
First time…unfortunately the beverage service was short handed and ran out things and time
Carl Castrogiovanni
The whole experience was great. The WPB departure station and train were clean and comfortable. Service was good and we enjoyed using this service. We will use it again.
Kimheat Jacques
Very convenient and easy. I’ve taken it from Orlando to Boca, Boca to Miami. Fairly reasonable prices depends on travel time. Easy access from MCO airport too. Clean trains, on time, spacious seats.
Regina Yake
It is easy to book or make changes and we love the trains and the stations
Josh C
The customer service agent was very friendly and quick and got my results back better than expected!
Georgette “GG” George-Quinn
12/25/25-The young Lady in the Premium car- Divine is her name and she is all about customer satisfaction and service! She is always smiling and enthusiastic! Truly hospitality at its finest! 7/26/25-All of you Team members and managers are exceptional people. Customer service is a priority. I am a huge fan and a frequent Brightline traveler. I will say that the Summer Saturday and Sunday $15.00 fare has helped me travel even more… Especially to the Aventura Mall and also to the Miami Marlin’s! thank you! ❤️ Love ❤️ Love ❤️ Brightline WPB station! Always welcoming and friendly! Spotless! More like a 5 Star train station in Europe! We are welcomed and treated like a VIP every time we go! I try to go at least once a week on my day off! Heading to Miami for Marlin’s games, Aventura Mall, Gulfstream Park, Las Olas, Boca Town Center and now Miami Dolphins games! Great bartender’s and staff! The supervisors/ managers are always there to assist! Brightline has changed my life for the better! Something other than work for an anxiety ridden Widow to look forward to! Truly the only reason I gave in and moved to West Palm Beach was because of Brightline! I couldn’t afford to move back to Lauderdale by the Sea, which was our plan, too expensive! Miami was absolutely out of my budget! Brightline West Palm Beach is my happy place! I highly recommend!
Eva Mlynekova
Brightline experience was great. It was well organized, easy to orient. Everybody was very nice, organized, efficient and welcoming. Train was nice and clean with smooth ride.
Xavier Clark
Daniel Santos. I think he is based in West Palm Beach, FL. He was amazing, attentive, courteous and outstanding customer service. It’s been awhile since I rode Premium and I was able to do so this time and it was worth it. Thank Daniel!
Fernando Madero
Station was clean, everyone was friendly, great experience
Lisa Hollywood
Taking the train made our trip so exciting. We relaxed, had a drink and snack on the way and taking in the sights. The train glides across the tracks-smooth ride and arrived at our destination in record time. It was a wonderful day
Dene Fleming
The train arrived on time it was comfortable. It was clean. The staff at Brightline was very helpful. Looking forward to taking it to Miami again.
Guillermo
The whole process was great except for proof of parking that I paid for. I also wasn't able to download a receipt and had to ask an attendant at the station to print it for me and verify that it shows in your system that I paid to park in the brightline parking lot in West Palm Beach. Other than this all went well.
Ellie Barto
I end up on the 11:09pm out of WPB regularly because of my job and EVERYONE makes it wonderful. Love the enforcement of “no phone calls.” Only gripe is the food in the station late is sub par. Sandwiches or something would be nice. That said, I cannot recommend the Brightline enough
geep johnson
The Brightline train is always a great experience !
Rick Stewart
Easy park, premium lounge and boarding great perks
Richelieu Durais
Ir Was my first experience in a train trip and I loved from the book in a entrance of the PB station to my arrivel in Orlando.
John Tate
Very clean and great service
Aura Fruitman
Everyone polite friendly and informative. Thank you!
Pierrette Paradis
It's just an all around good experience.
Charles Doan
Everything from start to finish was well organized and professional. There was nothing that was out of order, from purchasing tickets, to boarding, to riding to our destination, arrival and the courteous and professional staff. Thank you.
Hazel Arnavat
Cleanliness - On the flip side, you get a negative star for the parking fiasco in Miami. All the gps sent me not to one but two wrong parking garages. All the parking garages in downtown Miami are names the same (Miami Central), It took me almost two hours to find my vehicle. This is totally unacceptable. A proper address must be posted on your website so that this doesn't happen. No one I asked could guide me. Another issue......
Steve Phillips
Clean and close to the station
Dan Santiso
The whole experience from booking, checking in, departure, ride and arrival was seamless, effortless and easy for us travelers. Worth it to not drive in and through Miami. Well done Brightline!
TRACY SHERMAN
At desk for luggage pick up the woman asked the van to FLL to wait for me. As I was waiting for my checked luggage
Steven Harmon
Way better than driving and parking in Miami. Nice lounges to relax in while waiting. Extremely convenient as well
Dremon
The atmosphere was very cozy the seats were very nice as well
John Marion IV
I was able to work, make phone calls and generally relax during my travel. Much different experience than driving.
Leslie Ann Schulte
Plug in for recharging phone, space for legs, large tray tables, large windows, very clean bathroom and WiFi.
KA Burnett
Lake Worth Brightline team were so helpful and friendly - thank you. The luggage checkin was worth the additional fee! Recommended. The train was super clean, and spacious and love that there were charging sockets too, food is available too, though I didn't use it and it get delivered direct to your seat. Brilliant Brightline!
Jane Dively
Ease of booking including information online of basic steps to take. Person at the counter was helpful giving directions. The process going through security was kind and personable. I purchased a couple of Christmas ornaments and had a great conversation with the salesperson. She also helped with instructions on how to get on the plane. Ride was smooth and comfortable. Arrived at destination on time.
Michelle Barletta
Just all around a great experience. The stations are so clean. The trains are also comfortable and clean
Joan Veach
Clean comfortable ride .relaxing way to go With great service This is the way to go without the driving stress that occurs on the highway.
Mireille Delisfort
On time. I’m glad that I switch from others way to travel and went with Brightline awesome. Thank you for your service. Now let’s get to Tampa!
David Friedman
Very easy
Jill
I have never rode the train before but I was pleasingly surprised with the beautiful waiting area in WPB and the overall cleanliness of the train. It was very smooth. My only complaint is a man was wearing way to much cologne.. it was overpowering- but maybe that is something you could recommend to passengers to be courteous to others with fragrances… thank you
Victor Gallego
Took the Brightline and really enjoyed the commute to Miami from West Palm
Barry Resnik
Had a great time on Brightline
Lin Gentemann
Made my Miami computer a breeze… smooth booking, small delay but handled well. Totally pleasant experience
Davonnia Harriott
Great service
David Wood
The food selection and drinks were great, cleanliness was spot on
Cory Beermann (BeerMC00)
Everything is always so pleasant and welcoming. I also enjoy being able to buy a coffee on the early morning train. Delightful.
Cheryl Walsh
Awesome ride from West Palm to Orlando. So easy!!
F. R.
From the booking throughout the traveling and arrival, everything went smoothly and without any inconvenience. The people are amazing.
Barbara Egan
It has been a pleasure to ride this train to Orlando.
pvongruber
Guest Services member was very helpful.
Patricia Eltinge
Great customer support with walking me through using my credit.
Gloria Bodin
I travel on Brightline every other week as I have a law office in Miami and an office in Ft Pierce. I am an attorney. I wish it would stop in Ft Pierce. I always travel Premier and it should be called "First Class." The service, food and experience is wonderful.
lloydb mongol
The whole Brightline experience was over and above positive one. I live in Stuart Florida and wish everyday the Brightline would build a station there. Dare to Dream!
Lori Lilly
The cleanest, easiest, newest, most comfortable way to travel. Richard Branson (owner) is a genius.
Claudia K Smith
Smooth and safe ride, clean stations, super friendly employees!!
Tum Boobs
Great experience overall
Elaine Denmark
I was so comfortable. I was concerned that my cat would have a hard time getting through TSA, but it was so easy. The coach was not hot nor was it cold, but comfortable. Then ride was smooth and I got to my destination in a timely fashion. I definitely would ride Brightline
Maureen Clare
Great weather and the restaurants are great.
Eliane Nobile
The service onbaord Brightline is exceptional! I love the train and how beautiful, modern and fast it is. I am one of it's biggest fans ever since it began! If I can coment on a couple areas that need improvement: the agents booking tickets in the station could be more helpful and friendly, and... more effort needs to be taken to keep the noise and disruption from the unruly passengers on the train. It has become much more noisy and messy...it's a disregard to the other passengers and to the staff. Brightline is way better than that, and needs to keep the wonderful image, comfort and experience as great as I knew it to be. Thank you.
Lovis Von Richthofen
Awesome experience, just keep it like that.
Daniel Smith
Brightline makes it very easy to book my trip along with adding my travel companions. Really like the QR code for access into the station area. Everyone traveling with me was very happy as to the organization of Brightline
Brooke Baldwin
Brightline is an awesome way to travel. Super fast, convenient, clean and comfortable. Team members are very helpful with an excellent attitude
Dana Levenson
Everything worked just fine. Booking on line was easy. Price was right. Station easy to find and comfortable. Train was clean, very comfortable and ran perfectly on time.
Judy Alberts
Easy, clean, friendly staff
Alocin Ewor
The security officers at Miami Central Brightline when i am returning to WPB at PM and also West Palm beach brightline when I depart to Miami in the AM are truly exceptional !! They have gone beyond the call of duty to assist me with entering through the gate. I frequently have problems entering because my phone freezes and its always close to the gate closing time. Kudos to them for always helping. I really appreciate that brightline has carefully selected staff that cares about the customers.👏
Emily Hand
First experience using Brightline and was pleasantly surprised. Super affordable and quick transportation from Wet Palm Beach to Miami.
Dorothy Linsangan
Brightline is highly recommended.. you don’t need to drive.. just buy a ticket and relax..you’re on vacation mode remember
Siobhan Higgins
I was in awe with the train station, and actual train. It was so clean, and there was anything you needed. Also - i travel a lot and the directions were very clear to find the train, including the board and the overhead sound. 10/10 experience. Can not brag enough. There are outlets, comfortable seating, a BAR.
Theodore Davis
Train attendants Stef, Ana and Anabella always make the experience great.
Steven Anderson
Very pleasantly suprised and yes i would do it again! I liked it much better than an airplane!!!
Gino Herring
Brightline is changing the way we travel in South Florida....for the better!
Greg Miegl
This is the second time I have ridden Brightline, and so far have brought six others to experience the secret to getting to Miami from WPB. First time we went to the airport, this time we went to the Frost Museum. I have only experienced the premium, and for me it's worth the money. It feels like I am being transported to a different country since I haven't been to Miami in fifteen years. 1. No traffic. 2. Clean, spacious, comfortable cars. 3. Really smooth ride. 4. The staff is always helpful and seem to enjoy their jobs. 5. The lounge is a great perk. Hot food, etc. I plan on organizing a weekend in Orlando. ONLY because I can avoid the hassle of the drive, tolls, traffic, parking, etc.
calabiyau19
11/19-25. WPB to Orl-MCO. End-to-end was an excellent experience. Very impressed. It might seem a bit pricey to some, but once you factor in the car operating cost at IRS levels, the gas and tolls, and the parking up at the airport, it is really a reasonable price to have such a nice ride up to MCO. The movement from where the train comes into MCO in Terminal C to the other terminals we normally fly out of was very easy and not too much walking. It would be amazing if you could check your luggage in WPB and have it automatically transferred to the airline - but hopefully they will do that in the future. The other thing to remember is that this is not a train through the Austrian Alps with majestic scenery every mile along the route. Hey, it's on train tracks - that were built to be hidden from view as much as possible, and you travel along the same routes as trains hauling freight. There are a few nice views, but that is not what you are paying for. But, it is very fast, very clean, with a very smooth and quiet ride, and on the trip I took just to check it out, all the employees were very courteous and professional.
Benton Camper
Great experience: attentive staff on the platform, impressive stations, punctual trains, clean fresh cars, comfortable seating. Well done :)
Bubba Bass
had a great trip with Brightline. will do it again! highly recommend to anyone who hasn't tried it.
Jeannie
FYI: Don’t get scammed. Easy on and off. Smooth ride and fair fare. The only issue I had was, I boarded in west Palm and didn’t pay for my suitcase going to Miami. When purchasing my return ticket in Miami someone approached me, really without properly introducing themselves and proceeded to tell me I needed to pay him $20 for my what he called my oversized suitcase. The same suitcase I boarded with in west Palm days before. I Feel I was put in a very bad situation and so did other passengers around me with the same situation. Company policies should be implemented at every station so passengers don’t feel like they’re being scammed.
Great location and quick access to the train station! New experience with registering to pay by phone and not having to check out by phone... Just drive out of the garage to terminate the charges.
Great location and quick access to the train station! New experience with registering to pay by phone and not having to check out by phone... Just drive out of the garage to terminate the charges.
Steve S
Great location and quick access to the train station! New experience with registering to pay by phone and not having to check out by phone... Just drive out of the garage to terminate the charges.
Chris Pund
Easy to get ticket , station was simple , small, no confusion. Bar and food at station and on train. Clean and quiet train, safe and right into the airport.
Shae Thurman
The attendant bringing us our food and beverages was lovely! One thing that was confusing - I was charged $30 to check my luggage. I was not charged the last time I rode and I took the same bag.
Bill Henriques
Excellent process through the app with reasonable prices
Jeannette Maldonado
From the time I arrived to when I stopped at my destination the train attendant was very attentive and I cannot wait to ride this tain again.
Kathy R
I loved the whole experience from departure lounge and the station, to the train ride! Very smooth experience, and the staff was all very nice! We will use this service again!
Tom Shepherd
Ride is always good, train is on time. Just wish you would still come through the cars and offer service other than the QR code process.
Kennedy Vasquez
easy to buy and to modify tickets
rita frederick
Services, cleaniness. Glad the turkey sandwich was added to the menu. Awesome ride
MARTHA DE TUYA
The process was easy, especially for a first time rider like me.
Alexandra Fernandez
Price per ticket was worth every penny. They provided comfort at an affordable price. No need to worry about traffic or parking at your event with Brightline!
Diane Boron
Love riding Brightline,great ride. The premium service is awesome
Peyton French
Wonderful service despite the circumstances. Would ride again!
Lisa Weston
From booking to boarding and riding Brightline was a great experience! The station and train were clean and it was a pleasant experience from start to finish
karla gutierrez
I am very pleased with the whole ride
Rebecca Rimel
Wonderful experience on Brightline. On time arrivals, helpful staff, clean and attractive facilities and great price. Don’t miss a ride on Brightline. You will not be disappointed.
Don Purdy
Great friendly staff, clean bathrooms, and nice premium lounge.
marnie long
I was hoping the first question would allow for multiple answers because my experience covered several positive aspects! The station experience at the West Palm Beach Station was smooth and easy to navigate. The Brightline staff truly stood out — Chris on the 11/11/2025 3:45 PM PBI–MIA route and Jamal on the 8:45 PM MIA–PBI premium service were both extremely professional and pleasant. Their attentiveness and friendly demeanor made the trip even more enjoyable. Overall, it was a top-notch travel experience!
Michael Jamal
the attendant that helped me with the ticket was extremely kind and helpful as well as the person monitoring the interested Especially in the West Palm Beach location
Tony Sellaway
The station and lounge are quite nice. The ride itself was easy and comfortable. The transition to the Metro rail on to the airport was fairly easy as well
Symbaa
Awesome experience! Took it from airport and the next day to a Dolphins game amazing experience hands down!
Tim Lane
Brightline was comfortable, clean, on time and well staffed by friendly people!
Julie F
As a first time writer, I was impressed. The ride was smooth, comfortable, and clean. I would recommend to others.
Alice Hodach
Our trip was #10 from the ease of booking thru the ease of boarding and the stress free ride to Orlando. Cleanliness of train car and very courteous attendants made our ride super. I would highly recommend to w everyone.
RON GHAFARY
Every aspect of the Brightline is to my liking. From the ease of the use of the App to the very nice stations, enjoyable ride and on Time arrival.
Gregory Newborn
Everyone working that day was very nice, courteous, and made our experience wonderful. The only issue I had with Brightline was the shuttle service. I feel that if two people are using the shuttle to the airport, the cost should be $18 total instead of $12 per person. At that rate, it ends up being more expensive than using an Uber.
Anika Costa
The app made it very easy to book the trip and pay for parking. It has an intuitive design and is simple to set up an account. Parking and station navigation were straightforward; the station was very clean, and security was efficient. One aspect that could improve this experience to make it 5-star is to announce at certain stations that specific car doors won't open for a particular stop. More advance notice would help. I had to hustle from car ten to six to get off at the Aventura stop so I could exit the train. Having used public transportation quite a bit (including LI Railway), I know they usually make such announcements with enough time to either change your seat or move to the correct car. Additionally, all of the coffee was sold out on the 9:34 AM train. I wasn't able to buy coffee at the station before boarding the train, but that was my poor planning; I wouldn't have expected coffee to be sold out that early in the day. Overall, an excellent experience, and I would certainly travel by Brightline again!
Lisa Marie Torino Realtor
The guest services over the phone helped me with a problem and made the experience first-class
Patrick Gros
The check in, the ride and the train staff were all great!!!
Patricia Rodriguez
Great experience and made our trip from the West Palm Beach to the Port of Miami a breeze. Liked the ordering from your seat option and how easy it was. Once our items were ordered they were promptly brought to us.
Bob Clark
The service was outstanding
Susan Butler
Booking was effortless, and the station and the train were clean.
Juan Culpepper
Nice calm waiting areas with food options.
Abir Samuel
Punctuality, comfort, ease, convenience, wifi availability
Rob King
It was easy to do and securing parking was convenient.
Sean Christie
Great perks for premium tickets and smooth boarding process
Snoe Icandy
Everything was nice, 10/10... From booking process, premium experience & the train was super comfortable and clean!
Kathleen Green
The train was clean, the hostess was well mannered and cordial, and the ride was smooth and on time. The price is not that bad too
Lulu Sjoholm
We took a train down to Miami for a cruise and then back the following weekend, up to WPB. Nice ride, the employees on the trains were attentive and the train was very clean. Will be doing it again.
Kathy Alioto
The staff are always friendly and helpful. Food and beverage are great. Fun to sit and watch the world go by
Làdy Chee
The seats were very comfortable and spacious. The table provided support for our food and tablets. And I really appreciate the port connections for recharging our phones and tablets.
Lauren Blake
It was simple to book, saved time and money compared to other options for my travel. The train and station were clean
Tony Keane
Very clean station, polite and helpful staff. Train ride was very comfortable and on time. Very enjoyable experience
Luis Felipe Ortiz
(Translated by Google) Excellent post (Original) Excelente publicación
Robert (SQUIRRELYDOG)
Went first class to Miami and back to west Palm. The Vip section was great, clean, the food and drink were great, Danny on train 714 was awesome and professional. We had such a great time riding for the day. Highly recommend riding.
Marlene Tricia Phillip-Magee
The wifi was excellent. I was in a 1-hour virtual meeting and never lost connection.
Vicki Vasile
Breakfast selections in WPB including beverages were good. Also appreciated lunch selections on afternoon train to Orlando as well as customer service.-very friendly & eager to please, young man!
Elizabeth S
Anna was most helpful with scheduling our trip. She takes customer service to the highest level. The parking lot was well lit, the stations and the trains were clean. I look forward to future travels, not only every 6 months to see my eye specialist in Miami, but for lots of “Girls Day Trips”. So glad we have the Brightline in our area.
Ricky Figueroa
Upon entering the Brightline station I was quickly greeted by Natalie who I believe was the station manager with such a good pleasant welcome. At the bar Kieth was great he was spot on with drinks and fast.
Andy Kake
Took a round trip same day from West Palm Beach to Orlando and it was so much better than driving. Gets you there in 2 hours and 12 min. Faster than a car and no traffic. The food and drinks were refreshing on the way home.
Francisco Arias
They were attentive and friendly. Even when I was arriving late. That had the patience to orient myself so everything went smoothly
Barbara Baptiste
Tickets are too expensive now
Jack and Jill Team / EXP Realty
The whole experience is easy and simple. All employees are kind and efficient.
anabel augustin
The experience, the comfortability, the easiness of the whole process was great! Love the brightline station!
Carol Zajac
The personnel on platform and on board were attentive and helpful.
John Johnson
Great Ride
Yahaira Stefani
(Translated by Google) They're always willing to help and guide. I don't remember his name, but a man from security was very helpful. (Original) Siempre estan dispuestos a ayudar y orientar. No recuerdo el nombre pero un señor del area de seguridad fue de gran ayuda.
Pamela
Convenience. I was able to book online for my daughter. She was able to study while traveling. Respond to emails and meet deadlines. Save on drive time. Departure and arrival was on time. Nice ride. Awesome!
Venice Lacy
What a wonderful experience the Brightline offers. The stations are beautiful, clean and smell nice. The bar looked really nice. I was a little confused at first on how to get to the platform, but found the escalator. I treated myself to a premium seat. I had trouble figuring out how access this car. Would’ve been nice for the platform attendant to stop his conversation with another employee to answer my question. Onboard, my premium seat was a very comfortable lots of legroom a great tray table, and an outlet for me to charge my iPhone. Great views as you ride along the train tracks going down south Fort Lauderdale from West Palm Beach. The premium snacks offered are a nice touch. I chose the hummus meal, but the hummus wasn’t very good. I also treated myself to a half bottle of wine at $29. I thought that was kind of pricey for a bottle of wine that you’re not going to finish before you get to your stop if are traveling alone. I arrived at my stop quicker than I thought. Getting off the bright line was simple getting down the stairs and finding the airport shuttle was a breeze. The airport shuttle cost $12 and you pay the driver directly. And it was a no fuss arrival to the airport. If you choose to take the Brightline to the airport to catch a flight, make sure you give yourself enough time to get a drink at the station and extra time to get to the airport. I highly recommend the Brightline to the airport. Avoid all the traffic Returning a rental car, etc.
Michelle Leben
Not just cleanliness but the ease of embarking and disembarking and the comfort of the ride
Timothy Squeeze
The whole Brightline experience was amazing
Janet Stachowicz
Great train station. Very clean and friendly staff and on time
Ann Vandersteel
clean, quiet, fast.
Fernanda Moura Guimarães
Clean, fast, modern, good value for money. No traffic ang gets you straight into downtown Miami. There’s also a good shuttle service from MIA to the station for 12USD, which is cheaper than Uber if you’re riding single
Christopher Powich
Easy to get on the train. Great terminal. Such a comfortable, clean, effortless trip. Will book again in the future!
Colleen Stanton Cassidy
The trains are in an excellent condition inside and the ride was exceptionally smooth.
Xavier Jackson
I love the Brightline — clean, comfortable, and super convenient. My only concern was at the West Palm station: the signs pointed left for the southbound train to Miami, but the actual train was behind me. I almost missed it! Clearer signage or an announcement like “This train is going to Miami” would really help. The staff were polite but a little too relaxed when people asked for direction. Other than that, everything was smooth — I’ll definitely keep riding Brightline!
Annie Matthews
You guys should really add lockers to your stations - all of them. I was at the WPB and Fort Lauderdale stations and in both places I would have liked to have walked around a bit without my luggage. I would have been happy to pay a nominal fee (under $20) for that service. And yes, I know you offer baggage storage for outgoing trains on Premium. But once you arrive at a station, it would be nice to be able to store my luggage for a couple of hours as I wasn't in an immediate need to get to the airport, had some time to kill. Thank you.
Cameron Durrant
Brightline train stations layout, cleanliness, facilities and process amazingly good. All staff (ticket counter, barriers, on board) helpful.
JHO
Great overall experience. The departing and arriving stations and in the train are clean. Convenient access to charging devices. The seating is comfortable. Overhead storage for luggage.
Guy Icangelo
We were early for our return trip and guest services in Miami were exceptional in assisting us.
Luis Martinez
Easy to book an use the train ticket in the app. The train is always on time and very clean.
Maria Knedel
We Love how easy it is to book, clean stations and trains.
Jacqueline Hamm
I missed my return train to West Palm Beach. I was pleasantly surprised when the agent in Miami told me he would rebook me for free on the next train. He explained Brightline's policy regarding missed trains. Very happy and satisfied with service, cleanliness and efficiency.
jackie newberry
The bright line experience was amazing and can’t wait to travel on it again.
Wesley Bradley
The premium lounge was very nice and well stocked with food and drinks.
Monica Cordeiro
I forgot my work cellphone at a Brightline train and one of it's employees- Martin found it and coordinated with Boca Raton station manager to have it returned to me. I'm thankful to them!
Steven Apicemo D.C.
The booking process was easy the ride very comfortable not driving 2.5 hours to Orlando marvelous!
Oscar Apaestigue
Always a nice experience traveling with you guys! 100% recommend!
Elite Appliance Repair
Excellent Customer Service
Jamil mansour
Clean and on time very fast ride beats all the traffic stress
Jeanne Pigliavento
October 3, we went on bright line from West Palm to Orlando! It was a wonderful experience. The train was very clean. Seats were comfortable, and the ride was smooth.! Would definitely recommend it!
Lesha Salner
The Brightline is very convenient, especially for long distances. The ride is smooth, comfortable and relaxing. I definitely recommend it to all my family and friends.
Catherine Rusch
This was a great experience from ease of booking, on time arrival/departure, cleanliness, food and bev options and customer service.
Jeffrey Taleff
Seamless process from booking to check in and departure to completing the trip. Only way to travel from West Palm to Miami
MorselChik
This was our first time riding Brightline, and it will not be the last. We enjoyed everything about the experience - online booking, station atmosphere and cleanliness, amenities and clean restrooms at the station, comfortable and clean seating on the train with trays and/or tables, and an incredibly smooth train ride.
Robert Milana
Stations are beautiful and clean. Price is good as well but station makes you feel like you are waiting at home.
Jennifer
Loved my Premium ride from MIA to WPB! What really made it pleasant was the Brightline Attendant, Jesenia!! So professional, up-beat and on-top of every ones requests/needs. She should teach the course to all employees! Way to go Jesenia!!
christina ahrens
The entire boarding process was so easy! Especially the security people, who were so kind and helpful! I was expecting airport-style stress and wait times and instead was greeted by friendly faces and kind assistance straight through. My car parked in the garage at 7:17 and I was in the bathroom (after the traditional “check that the terminal [station] exists” at 7:23! Less than 5 minutes the first time I’d ever been there!
Leigh Deile
I was truly impressed by every single part of my experience. Cleanliness, cost and services were all impeccable. Fantastic travel experience.
LLfashionhouse
Excellent experience. The booking and customer service was flawless, the ride was unbelievable smooth! Thanks
Amy Moscoe
Fabulous ride and excellent experience!!!
Michael Ezzo
Helped me recover my cell phone that was left behind in Uber
The train was clean, fast, and had great amenities. I’ll use brightline every time I want to get around Florida!
Brett Hillsberg
The train was clean, fast, and had great amenities. I’ll use brightline every time I want to get around Florida!
Mike Oriti
Liked the frequency of trains available
Danielle Dunkley-Shirley
Wow what can I say, everything was fantastic. I need to find an excuse just to use the train more. I only ended up taking this train because I would have missed my tri rail ride, and I am so glad I did!
Esteban
Excellent experience. The station was clean and modern. Security was a breeze. Food and drinks at the lounge were good. The train was on time. Onboard service was great. The only thing I would suggest is a direct stop at Miami International Airport 🙏🏻
Rebecca Simpson
All the staff I met were friendly and helpful, and made my trip seamless. The train was also spacious and clean.
mar S31
It is the best, fastest and most comfortable way to travel in Miami.
Brian Stephens
It’s so stress free compared to driving to Dade county from West Palm.
Merlyn Wolfe
I accidentally got on the wrong train. But the two brightline employee's Lisa and Joy help me get back on the right train. Thank you’ll for all your help and support.
Cindy Cappello
Staff with booking and staff on train was exceptional
Cindy Cappello
Staff with booking and staff on train was exceptional
Andres Castro
Customer service is top notch. Clean facility. Train on time.
Erica GlamSpot
Seamless way to travel thru South Florida. Staff is attentive and friendly. 10/10
Silvia Alejandra Sanchez Martinez
The station in West Palm Beach looks impeccable and smells very good, like the train itself.
Jonathan Weldon
Very convenient and a good value.
Mariusz Brutel
Choose of bars and shops, waiting area, security check
Richard Kahn
I thought I was in Europe, not South Florida. Nice train!!!
Anne Sosnicki
Great way to get around with comfy seats and good service
Fatima Trindade
A friendly woman helped me with ticket purchase and direction at WPB station. It was my first time boarding this train. The Station was clean and had a bar, a market, and clean bathrooms. The train was fast and also clean. Serving food, wine and other beverages. Security luggage scanned, before entering the station.
sinceriya johnson
My experience with brightline was great the staff was nice and the train ride was likewise and booking the trip was very easy and I would highly recommend brightline as a means of excellent commute for your trips thank you.
Laura Epifano
The staff was very friendly and helpful. The train and the train station was well maintained.
Tim Carlson
First class attentiveness from security all the way through boarding. Absolutely a great experience. We will be regular customers!
Stephanie Tanner
The train was pretty quiet and an enjoyable experience. I like that you can order food and there were outlets to charge my devices.
PS PETROLEUM CONSULTANTS
Everything is perfectly clean
Tabre'sha Baker
The train was clean and comfortable. The ride was smooth and convenient. The bathrooms were spacious, the atmosphere was welcoming. Only hiccup would be Wi-Fi, although connected, it was spotty. But that would not stop me from booking again. Premium was extremely accommodating and the tenants were polite. I look forward to riding again.
Vince M.
I just love BRIGHTLINE I use this way of traveling a lot more than driving. We use once or twice a week and if you try it you going to love it.
Tony Arencibia
Great trip and safe.
Andre Meaux
Literally everything. I love Brightline and this experience only reinforced my positive feelings. Kudos to the entire team!
L Ann
I can’t say enough about how much I love the Brightline train system! 🙌 Traveling from West Palm Beach to Miami has never been easier, more seamless, or more enjoyable. What used to feel like a stressful commute now feels like a gift of time — I can catch up on emails, prepare for meetings, or simply sit back and relax in comfort. The ride is smooth, the service is outstanding, and the atmosphere makes me so much more productive while also giving me a chance to recharge. ✨ Instead of worrying about traffic, I arrive in Miami refreshed, focused, and ready to take on the day. If you haven’t tried Brightline yet, I can’t recommend it enough. It has completely transformed the way I commute and made traveling between South Florida’s cities not just convenient, but something I actually look forward to. 🚄💛 Brightline is truly a 10 out of 10 — seamless, productive, relaxing, and absolutely worth experiencing!
Andrea Thompson
Such a great experience. We booked Premium travel and couldn't have been happier. Definitely traveling on the Brightline again. Staff was nice and friendly.
C “CarlisGolden” L
This was our first Brightline experience. We traveled from West Palm Beach to Miami and back. The process was smooth from parking to the station experience through the boarding and travel. Brightline presented a fantastic alternative to driving and reccomend it to anyone planning a day trip in Miami. Walk a few blocks from the Miami Brightline terminal, and Uber prices drop noticeably.
Robert Gross
The only glitch on the trip was that no bartender could be found in the Miami station while we were waiting for the train on the return trip
gb3777
Orderly efficient clean, timely smooth ride everything was perfect
Diane Jenkins
I have a knee fracture and at both stations an employee approached me and offered assistance with locating elevators and making access easy. It was greatly appreciated.
Philip Littke
Brought my sisters who came from Chicago and Washington and have many experiences in the train systems there, to visit my granddaughter in West Palm Beach and were extremely impressed with the Brightline experience throughout!
Tina DeSanctis
Brightline is clean, roomy, big windows with electric outlets at every seat so you can work. I love it. It’s a bit pricey but it beats driving in traffic.
Eva Kucej
Great service and ride 👍
G. Mercurio
Comfortable ride. Thank you
Jeff B
Security staff member made it possible for me to make a training with less than a minute to spare. Also the ride was quite and the ambiance was relaxing.
Jeffrey Levy
Just a nice overall experience makes the trip more relaxing then driving.
Jose Onate
Because it was so easy and great .
infomapi
It was a great experience....Thank you ...!!!
Nicholette Nelson
The whole experience was awesome! I will take this train again and again. The hostess or guide in my car number 6 on 9/10 am was amazing. Helpful and Kind!
Ilsa Benitez
All employees were extremely helpful! And, the ride was both comfortable and clean. This was my first experience on Brightline and, I’ll definitely do it again when I come back to Florida !🌟🌟🌟🌟
tammy priganc
The station was clean, workers were friendly and helpful, booking was easy, boarding was quick and easy and the ride was comfortable, the seats are big with plenty of space for your legs and a bag, and the tray is sizable to do work on a laptop as needed. Enjoyable way to travel with no worries arrive and relax.
Virgenmina Sanchez
Front desk associates and bartender made experience pretty awesome.
Johnny B.
I don’t have names but I love taking the Brightline. Wish I could take it everywhere
Cara Marchesani
Love the Brightline. Stations and trains are beautiful, attendants helpful, and the app is user-friendly. I had to change my ticket time when my flight got delayed, and it was easy and free to do so!
Tammi Boshes Weinfeld
The atmosphere and the employees were wonderful, thanks so much
Carol Whit
Beautiful train ride experience!
Lorraine Wisotsky
The bathrooms and the train are spotless. The food and drinks that are offered are affordable and overall made the whole experience incredible.
Alexei Abreu
Great experience 👍
Jay Zeager
I like that you know where your seat is and how helpful the staff is when you get there. The onboard staff has always been very helpful and friendly each time I ride. If you do Premium, you get a better experience not only on board but in the waiting area at the station. Seats are very comfortable as well.
Lynn Knotts
Clean. Employees were helpful as it was my first time. Roomy. Nice ride.
Lydia Gaston
except for an unusual train delay which we were told was not a regular thing -- my RT trip ORL to West Palm Beach was comfortable. It's amazing how well behaved passengers can be when service is decent, clean, and comfortable. When service is respectful of their passengers then passengers are quiet, courteous and considerate to each other.
Leon McGriff
Booking Via Bright-line App Offered More Ease And Crucial Updates Of Departures And Arrivals Schedule.
Andrea Gellert
It was a lovely ride to Orlando from West Palm Beach. The service was lovely. From the minute I arrived at the PB station to my departure in Orlando.
Janet Tull
Customer service agent Yvonne courtesy and knowledge.
Joana Lopez
It was my first time riding and I was pleasantly surprised at how smooth the check in process was and also the ride was nice and relaxing. Both Brightline stations in West Palm and Miami were very clean and easy to navigate. I will definitely use Brightline again and have already recommended to family and friends.
Amer Raja
Easy ,fun from begining to end.
jamie pottak
Nice and smooth ride!
Jill Bartnick
It was our first time on Brighline so when we arrived we were not sure where to go. The staff quickly pointed us in the right direction. Everything was just so clean and quiet, it was a very calming experience.
Michael Witkowski
Always a great ride. Clen, roomy, and quick. I purchased my ticket at the counter in Downtown Miami. Would recommend Brightline for travel across the three counties, Palm Beach, Broward and Miami-Dade.
Darryl Frederick
The ride was very smooth & comfortable.
Michael Marzigliano
It was just a very pleasant experience overall.
Carrie Stewart
Brightline is a fantastic way to travel north to Orlando or south to Miami!
Sharon Smith
Everyone staff member I came into contact with was very nice, helpful & professional. I really enjoy traveling on Brightline. I highly recommend you travel Brightline at least once.
Julia Herzberg
I found it difficult to navigate the online reservations. I needed help. However, the attendants at the station were very helpful. The station, platform, cars, and trackswere immaculate. So pleased to ride in first-rate conditions. Thanks.
Cristal Waldrop
Lovely departure lounge, comfortable train ride. Convenient transfer to MIA airport. I do wish they had been more explicit about the security process. I had scissors in my bag and was told they weren't allowed in checked or carryon luggage.
Robin Innaimo
Really enjoyed using the train. Avoiding traffic clean, comfortable seats, on time, nice lounges to wait in for the train. No problem at all.
Flavia Griesi
My experience with Brightline is always wonderful. I love being able to work while I travel—it saves me so much time!
Theresa DeRosa
Everyone was wonderful,experience was not stressful. This was my first time and I will do it again
Zaida Rivera
It was my first experience and I loved it. The train super clean. Fast boarding and I got the shutter to the airport fast and on time. I will repeat it.
JOURNEY ON BRIGHTLINE SCENIC TOUR TRAC
The best EAST COAST form of scenic travel from Orlando to WPB, FTL, AVTR, BR., and last stop Miami. On board you'll find yourself in lux from chargeable ports, clean RR to a Menu with finger food choices, snacks and a variety of non alcoholic and alcoholic drinks. The ONBOARD STAFF is amazing, informative and on point. If I can make a suggestion there s/b a child friendly coach just for parents traveling with their little adults . But EASILY a 5 ✨ in my book. Can't wait for WEST COAST RAILS to be completed.
Richard Crofutt
Always a positive event when using Brightline. No worries, just sit back and enjoy the ride and beverage.
Kelly Rogers
I don't have names but really all aspects of my trip were fantastic. Everything is clean, bright and on time. Staff is friendly and gracious. Stations are excellent. All around incredibly positive experience.
Stacy Ann Dakin
Absolutely love the experience
Dace Lucia Kidd
Great place to visit and relax.
Sheila Lustigman
Drink and snack options and cleanliness In the Premiere section.
Vivian Dean
The ride was easy to get to, the lounge area was clean, great place for kids to play while waiting and overall process was smooth.
Mary Ann Sprinkle
I am a happy user of Brightline — I appreciate the ease of the app, cleanliness of the stations and trains, and I am especially a fan of the WPB premium lounge.
Debi Freay
Everything and everyone knew what exactly their jobs were and there was no waiting times and very smooth!!
jessica alverio
Everything from the booking, checking in, waiting area, boarding, the ride, the service onboard, to departure was beyond amazing.
Carmen Ramos-Watson
I have traveled frequently on trains for business and leisure. I enjoyed the ambiance, cleanliness and problem free experience. Most importantly your professional staff!! I want to give high praise to your conductor on the 6:15pm train from West Palm Beach to Miami - his name is Kwame - who helped me tremendously in a kind and effortless manner to return the keys of my friend's car I had mistakenly put in my purse! She picked them up at Customer Service and no drama at hand! Thank you - I will keep "using" you!!!
Candace Johnson
Brightline trip from West Palm Beach to Orlando was so stress free from booking, to boarding and arriving! I’ll definitely take this trip again!
Diego Jarrin
My Mother in Law, 83 years old, traveled from WP to Miami in Brightline. I requested assistance to help her get in the train, and the assistance she received was top notch. I REALLY appreciate Brightline's help getting her onto the train. Thank you !!
Stacey S
Male Employee who was at the scanner and shared info about wheelchair ♿️ for my friend
Steve Hansen
Dependability and predictability of the service is most important and you hit the mark on both counts. Thanks.
Thom Casebolt
Our attendant was extremely polite and friendly, and was on top of our every want or need. Forgot to get here name, but she was awesome!
Judith Nagy
Great train. Clean and a pleasure to take it. Definitely try Orlando next !
Colleen Mercado
The whole experience from checking in, to the waiting area to the train ride itself was wonderful. The personnel at the station and on the train were very professional and courteous. The train was very clean and comfortable and I enjoyed the food/beverage service on the train.
Ann Bouchard
They were polite and helpful.
Chef Ginny
Nice and clean. The food options were limited, but they had some warm items at the bar.
Cordelia Yancey
The ride was seamless. I was convinced that I wouldn't enjoy it even though I hadn't been on it yet. However I was surprisingly impressed with the entire experience. I felt like I was in a flight except it was brightline. I'm definitely going to be riding more.
Gisella Rangel
Was amazing
Dayana Rodriguez
The ride to Orlando was very smooth and comfortable, the level of quietness in the cabin was surprisingly low, I appreciated that on the way to our destination.
Kevin Brown
Markia Williams absolutely fantastic
Paul Struk
The train was clean the seats were nice I used the USB charging on the train which was convenient for my phone to charge the ride was smooth the announcements about the stops were able to be heard and seen on the overhead signs the safety of the stations was much appreciated
Nancy Iliffe
Easy, relaxing, and quicker than fights by the traffic.
Neil Barham
The whole process and each and every staff member that we met where smiley and great
Jennifer Wessman
Kwame was excellent he engaged our group and made us feel welcomed. We had a better experience because of him. Thank you
Roger Clark
Great experience. Station was clean. Great amenities
Darcie Coburn
I’ve lived here my whole life. I love Palm Beach.
Renee LaFleur
From booking to departure and arrival, the entire Brightline experience was exceptional—truly a 10/10 service. Every staff member we encountered was friendly and welcoming from the moment we entered the station. The cleanliness, modern atmosphere, and smooth process made for one of the best travel experiences we’ve ever had. We traveled in coach, and it was so impressive that my niece and spouse couldn’t stop raving about it. Now we’re even more excited to try Premium next time! I would wholeheartedly recommend Brightline to everyone I know. Hopefully, they’ll add a stop in Port Saint Lucie soon
Kathie-Ann Joseph
The agent who helped me check in my bag at West Palm Beach was very friendly and helpful. Unfortunately, I didn’t get her name.
Cesar Bringas
Perfect timing! Love it
Christopher Cook
Easy as a stroll through the park.
Randy Davis
The booking at west palm was so nice and went out of her way to help us! Same with the gentleman at service desk in Miami ! The check in agent walking around helping people was also incredibly kind and helped us along the way!!! Servers on train were very nice both ways!!
Nj Reader
Love the entire station facility. Top to bottom.
Edward
The whole experience was amazing and not having to drive from Palm beach to Miami. I wish they open an station in Stuart where I live
Janice Tucker
Excellent in WPB and also Orlando. Everyone went out of their way to perform their job to the BEST of their abilities. Thinking of upgrading my membership due to these rxperiences.
Darice
I enjoy the train for the comfort, reliability and cost. Wish it could extend to Jacksonville and Tampa.
José Perozo
Was a pleasure traveling from Miami to Wpb. The train was clean and comfortable and the whole experience was amazing.
Malaelupe Samifua
I have never used public transport that was super clean. The train itself looked brand new and the staff cleaned between stops. I was very impressed.
Adwoa Coleman
Brightline in general is always a pleasant experience. The trains and train stations are super clean. The staff are welcoming and friendly. The premium coach offerings are great. Always the best choice for us for Miami or Orlando trips.
Tracy Denkins
Was a very nice upscale station and ride with all the amenities you would need. Was significantly easier and more comfortable than taking a plane!
Ravia Banning
Staff are professional and clean
Mark Hanson
Solid alternative to Ride share or driving.
V Diaz
5 stars to Ray at the turnstiles for being so nice and helpful! 0 to Ivonne at guest services who looked like she didn’t want to be there, and didn’t want us there.
Jeffrey Solomon
Everything went smoothly, even the communication for the very small departure delay (still arrived on time). Loved the ordering process onboard. My only suggestion is clear windows on all trains to enjoy the views. First train had clear windows; my return had a pattern; so could not see well nor take any photos.
Sylvia Meade
It was so easy to book my ticket, the ride was smooth and comfortable and effortless thank you.
kt McGahran
The waiting room was very nice. the signage was excellent. the food and beverage people were very pleasant. we got stopped by an accident on the tracks. it was about an hour wait. but we had our iPhones and we were able to plug into the charger. I WOULD encourage on your information to state the chargers exist and to bring power cords.
K Lormand
The train stations were clean and had conveniences available. The entry into the station and boarding was easy. I enjoyed the train experience and have already recommended it to others.
Lenin Vazquez
The comfort, price, on time.
Ash
The whole thing was amazing. Booking. Arriving at the station. The lounge, the train experience. The staff, and the shuttle driver. Paying 10 dollars for a shuttle to Miami airport did feel excessive though.
Cesar Contreras
Great transportation option, safe and reliable. Always on time!. Allows me to live away from the busy MIAMI and use the Brightline as an excellent commuting option.
Jacque Hulse
Brightline is the most beautiful, clean train I have ever been on!!
April Grantham
Everything was really nice, you all do a great job. I would like to recommend checking seat numbers, both of my trips there was someone sitting in my seat that did not pay to have that seat.
Faisal Cure
Great service and convenience
Tres Wilson
We love Brightline! Great booking process and competitive pricing!
Amanda21629
The staff was accommodating when we had to get Credit for a ticket… plus they gave us entrance to the Premium Lounge…. Very cool!😎
Samuel Stern
Easy booking, great service
Sharen Falletta
Enjoyed another ride with Brightline. Jasmine went above and beyond her service in our car.
Willy “Willy Wonka” Wonka
Great service my mom arrived late for her train and the guest service is so nice and happily help us
Peter Spence
Needed to change seats from the assigned ones and the customer service rep I called was quite helpful in making the change.
Kim Ross
Brightline Rocks! Wont travel any other way Amazing staff, courteous, professional and friendly, very Amazing staff, clean
Angela Merriewether
The ride was quick, smooth, and comfortable. Very clean and friendly staff!
Monica Luna
Easy, fast and very comfortable from beginning to end.
Jan Zwaal
It was the overall experience Beautiful and clean train stations Very friendly and accommodating staff in the arrival area, the waiting area, the premium lounge and in the train itself. Overall rating a 10 +++++
Ana Esquerre
The Brightline is super convenient for any destination. That day I traveled to Orlando and it was a great experience. I was able to bring my drink on the train - they always give you enough time to get on and it's always on time. The bathrooms were super clean and waiting area as well.
Lydia Lee
Departure on time and great customer service on board and also at the train station.Great service.I recommend it 100%🥰
Radhika Patil
The welcome staff and security personnel were very helpful.
Keisha Berry-Davis
The prices were a little over the top especially for the "charcuterie" and wine. Other than that no complaints. Please expand Brightline to Youngstown Ohio on the old B & O rails downtown! I remember Amtrak used to run there when I was a kid!
Judith Suliman
My first trip on the Brightline was positive. We arrived quickly, ate some food on the way and enjoyed the quiet! I certainly look forward to another trip!
Lizette Perez
I truly appreciate the comfort, the cleanlinest.
Garin Cartabiano
Loved it and will ride again soon.
jennifer DIXON
The lounge was brightly lit, clean and very comfortable. Also there was a nice spread of snacks and drinks in the lounge
Donna McDonald
The whole trip is awesome... from the ticketing process to the stations accessibility, the trains are always on time...and the ride itself is great.... just a great comfortable way to travel
Julie Anstaett
This is absolutely the way to travel from Orlando to the south. Excellent ride, pristine accommodations, friendly staff.
Kayla Jefferson
Clean and very friendly staff, definitely would do it again
Keriss Bliss
From west Plan beach to Miami was not that bad at of a ride because I got to drink on the train. And got some snacks on the train. It was very clean and good staff people that were on the train. I would use Brightline again.
Heather Camus
The train was on time and the station is clean, modern, and comfortable. The staff was very helpful and the trains are well kept and comfortable as well. We had a fantastic time and have already highly recommended to friends.
Henrietta Lynn-Ivory
The entire process was seamless. Overall, it was an amazing, very quick process and extremely easy to travel.
Henry R
Great air conditioned station. Very modern. and convenient.
Kathy Evans
Brightline travel is the Gold Standard in US train travel. The process is pretty easy. The stations are great with lots of food options and nice facilities. The trains themselves are very comfortable and clean making travel fun and easy. We appreciate the friendliness of the staff, and we are happy to see the cost has come down recently. Traveling from South Florida to Orlando Airport (MCO) has never been easier. Thank you to everyone at Brightline that makes the journey so pleasant.
Orson C. Badger
My Pops chose the trip and I enjoyed the whole thing. :) it was fun. Clean and comfortable ride it was amazing.
Halzen Ashton Smith
The Brightline app made booking and even modifying my reservation very simple.
Goran Gjorgjievski
In general feels safe. Organised and clean
Jay Doxtader
Very nice and enjoyable.
Phil Johnson
Clean, efficient and prompt service and train journey. The journey from West Palm to Miami was stress free and on time.
Sherrill Poitier
It was my first time riding Brightline, and I was at the FLL station headed to West Palm—excited, but clearly looking a bit lost. A cheerful representative quickly came to my rescue, walking me through the ticketing process with such ease and warmth that I was on my way in seconds. Buzzing with excitement for my new adventure, the security team matched my energy—snapping a fun video as I passed through the scanner and even jumping in for a selfie with big smiles! Boarding was seamless, the ride smooth, and everything ran with impressive precision and punctuality. I was initially unsure about using Brightline for my return trip—but after that first experience, the choice was easy. I’ve already recommended it to friends and family—and I’ll definitely be riding again!
Dawn “Dee” S
I wish I could select more than one option because I loved the entire experience. The booking was easy. The facility is beautifully designed. The train ride itself was above my expectations. The train is clean and comfortable. And you get to your destination on-time.
John Lastname
This station was my destination from Miami. Clean and well...bright. This station with a bar and a small shop is a very short ride to the airport.
Alan LaRotonda
On-time departure, and early arrival. Friendly crew & in-car server, and clean, comfortable coach.
Caryla Ivery
The waiting area was very pleasurable. It was beautifully designed, and comfortable.
Steven Lee
Let me put it this way. Every aspect of taking Brightline was a positive experience. From the train, to the staff and the convenience. I'LL NEVER DRIVE TO MIAMI AGAIN!
Maria Machin
Overall riding experience in a quiet environment and convenience of not having to drive.
Di Good
A great way to get to Orlando!
Daisymaud Doulatte
I love the Brightline from Orlando to West Palm.. being able to book on the app and choose my price range . And the level of customer service is great.
Latasha Marshall
It was an easy process from beginning to end, especially for first time experience. The seats were comfortable and the train was very clean.
marsha blake
The staff was extremely nice and very attentive. Station was very clean 10/10 recommend their service
brandon tisherman
good job in the premiere lounge! well worth the extra price
Nick Souto
The entire process was so simple. From booking the tickets, to arrival, boarding, ride experience, and departing. Will use the train much more in the future
Colleen Mark
I love everything about brightline. In the past I have struggled to find transportation to and from airports. I love the fact there is a shuttle available from the stations to and from the airport. The only thing I believe needs work is the signage at the airport to locate the shuttle pick up location. If it your first time, there are not as many signs to direct you.
Yossi Orkin
Most incredibleand appreciated service
Karen Burgess
Great Saturday promo with discounted price! Extremely pleasant and helpful staff. Immaculate stations, including the restrooms. Pleasant ride with food and drinks available. Much safer than being on the road with all of the crazy and distracted drivers. Definitely looking forward to riding again!
Sher WW1984
Great value, beautiful, comfortable terminal and friendly staff.
them there
We arrived an hour too early for the train we were booked on as we thought we had booked the train before, we asked the Brightline staff if we could change our tickets for early train and they did!!
Monicellia Pruitt
The cabs were clean and so was the lounge area. The ride was smooth and allow for us to see Florida from different lens. Will use again. It is my hope to see an expansion in routes. Great way to travel without the hassle.
julia cook
Alyssa made our experience amazing! She answered all our questions and made our 2 hour ride so fun it seemed like less than an hour. She was great and everything was perfect! Everything was clean and organized. The process was easy
Kathy Barnes
We took Brightline from west palm to miami. The best experience!
LaKeesha V
I don’t recall the name of the lady who assisted us, but we boarded Saturday morning around 10 AM heading to Miami. We’ve taken Brightline before, and once again, it was a smooth and pleasant ride. The train was clean, the environment was peaceful, and the noise level was just right—people were chatting, but nothing over the top or disruptive. It felt relaxing, which is rare for public transit, and definitely appreciated. You’re doing a great job—keep that same energy. If I had one suggestion, maybe offer some warm muffins instead of the cold ones. Just a small touch, but overall, Brightline continues to impress. Keep it up
Kim Hedges
BRIGHTLINE IS FANTASTIC IN EVERY WAY!
Tamara Kruzel
My BrightLine trip to Orlando saved me time and travel was smooth and stress free!
Neil Harreveld
This is the BEST way to go to and from MIAMI!! The staff are super friendly and extremely professional, highly recommend this
Deb C.
Convenience from West Palm Beach to Miami
Samantha Smith
The entire process from booking to security checks and the ride it's self was very fast, easy and relaxing. They have a kids area with bean bags and a TV to help the little ones with the wait at the station. Im a 5'11 and sat very comfortably on the trian with ample leg space. I will definitely be using brightline in the future and already told all my friends we need to use it for our next trip.!
Greg Meyer
The train attendants are always pleasant for my ride to Fort Lauderdale. Candida, Justin, Nelson and Devin always greet me with a smile and by my first name. I highly recommend the Brightline experience. Give it a try, you will look at transportation in a whole new way!
Gary Wollenberg
Great experience! Easy to get tickets, very clean cars and extremely helpful customer service from arrival to departure! Also loved the ease of the shuttle to the airport. Highly recommend traveling in Florida this way!
Agatha McDougle
Excellent way to travel for sports games. Connection to buses seamless!
David Jaruchik
Comfort of seats. Getting quickly to miami from Wpb. Food n beverage. Team was awesome from terminal to in the train
Travis Dupree
We had premium and our server Daniella from Venezuela was awesome .... very nice and approachable - we really enjoyed our train ride to Miami!
Katherine Wenzel
Just from start to finish, the process was easy and waiting in the station was comfortable and bright. The train ride itself was smooth and effortless on comfortable seating. I really couldn't have asked for a better trip.
Piera Louis
Best experience! 10/10
Cheryl Schneider
The ride was very smooth and the seats were very comfortable. Customer service was exceptional
ignacio zulueta
Clean. Super safe. High end. On time n no big lines. Fantastic. Can’t wait to use it again.
Gabriel Nae
Well maintained, clean, enough space between chairs, smooth travel
Nev Thomp (Ven)
Smaller compared to orlando station
Vonda Fields
Flight was re routed and made it a convenient way to get home to Orlando
I like Brightline train
I have several trips using Brightline and so far it never let me down. They always on time on departure, have clean couch and staff who’re courteous. One thing to note for long journey trip you must be prepared that there’s something that you can’t control and it can cause a slight or some delays. So if the time is your essence here, get a flight. Other than that it safe to go!
Donna Robinson
Very nice and convenient location. Clean and comfortable if you have a wait time. There is also plenty of shops and small businesses around here as well. The time flew by for travel getting here such a smooth ride!
Carolina Tardelli
My first time actually riding Brightline from WPB station! All is amazingly beautiful, lots of comfortable chairs in the waiting area, easy to buy the tickets - however, my train that was supposed to departure at 2:03 ended up leaving around 4:30. I might have been unlucky.
Brasen White
Amazing🙌🏾
David Gomez
Congratulations because beyond the outlook of the Departing Station in West Palm Beach FL, the train was amazing. It's so comfortable; an unforgettable experience
lillian basso
We missed our train and had to reschedule. The agent was very patient and helpful, arranging the changes that needed to be done.
Tommy B
Brightline is awesome y’all!
PB Visitor
Great customer service, train on time and how clean it was.
Dee P
Streamlined booking process I love that you’re able to modify if needed from the app. The facilities are clean and inviting! Simply love the Brightline and recommended it
Adam Plested
Brightline is a modern and efficient way to travel
Theresa Getchell
Everything went well. Booking was easy. The train was on time and comfortable. It was a slight inconvenience that someone was in our seats, and had made a mess so that we didn’t even want him to move. We sat across the aisle. No big deal. But the best service was after I left an item behind. When I called, the operator explained how to report it. I did and Greg, the night manager at MCO, promptly contacted me that it had been found. He was so helpful and quick. We enjoy the convenience of taking the train.
Nathalia Carrasquero
(Translated by Google) Everything went very well… we arrived on time without delays, and the train was very clean and tidy. Considering it has a direct connection to the airport, it was perfect for our flight from Orlando. (Original) Todo fue muy bien… sin retrasos llegamos a la hora señalada y el tren muy limpio y ordenado contando que tiene conexión directa con el aeropuerto y fue Perfecto para nuestra salida en avión desde Orlando
Diego Escobar
great sevice
Vivienne Cunningham,Realtor
If you're leaving from Orlando going down to Boca Raton ,West Palm Beach, fort Lauderdale Miami this is the way to go very fast and efficient. Comfortable seats. Lots of space to ride. You're even able to bring on your luggage on which was very easy and comfortable overhead compartment to store your belongings in. I'm planning on riding it again with my friends and family very soon. This is the way to go. Much better than an airplane to Miami.
Maria Elena Molero
Everything, the organization, the number in the seats, everything was amazing and comfortable
Andrea Shoemaker
This was my first time experiencing the Brightline, and it was a great experience. The trains were on time, had comfortable seats, and were a great option between the airport and cruise ports/hotels.
Kirby Decroo
The total experience was great. The only part that I found unacceptable was the fact that I had to upgrade in order to select a forward facing seat.
Domingo Silvas
This is a great alternative to take a train to Orlando.
gustavo bencid
Oustanding customer service since start of the booking process until the end of the trip
Ana Oliva
Website easy to navigate
Mariana Abreu Lima
great train stop, timing, organization, good wifi, overall very positive
Chezny Wiggins
I will highly recommend Brightline to friends and family! It was SO easy to board and ride and it was clean and fast! I loved it!! Will definitely ride it again in the near future!
Amy Hoffman
After a very rocky start with my Brightline experience, it was an amazing experience and I can’t wait to use it again. Every single employee made my trip easy and comfortable. The website and lack of a customer service number was frustrating but don’t let that deter you. It is extremely easy to navigate once you are at the station.
Lucia Alvarez
Have enjoyed Brightline since their launch in WPB..Great for daytrips south.This trip I used the airport shuttle service & it was smooth .On return,the directions to find the shuttle were perfect.Bith drivers were very pleasant.Overall relaxing getaway since I didn't have to drive.
Christina M Paterno
Clean and expeditious travel. I arrived and departed from points A and B smoothly. Brightline is a very comfortable ride.
steve smith
From the nice lady that helped us check-in to the security to the train attendants, the customer service was 6 stars out of 5. The airlines need to pay Brightline on how to make a travel experience so beautiful.
Linda Walker
I have traveled Brightline several times and I appreciate the consistency and service. The trains are timely and clean and the service and employees are ways pleasant.
Doc E
Scanning the QR code to place our orders was so easy and convenient and timely service too
Denis Bourdon
Courteous and professional every time
Ruth Yuriko Crowell
The entire process was effortless and convenient.
Great experience, I purchased a premium ticket, and it was well worth it. Great customer service, the hostess was very attentive and helpful.
Alysha Cosby-mosley
Great experience, I purchased a premium ticket, and it was well worth it. Great customer service, the hostess was very attentive and helpful.
William Smith
Brightline —- beautiful, clean and friendly!!
Delores Elliott
I booked on the website and it was so straightforward and easy. Checking in the staff was pleasant and helpful
Bea Sauerbier
Premium lounges and customer service on and off the train made this a very comfortable and pleasant experience. Lounges were clean, food items fresh, beverages were well stocked. All staff were friendly, courteous and happy to assist with any needs.
Jorge Alvarez
The visibility to train schedule on the app is very helpful, that lead to the ability and ease to change a reservation(train was running late so I could change to an earlier departure). The stations are very clean, riders are respectful and staff is always cordial and look happy.
Allen Goldfeder
The train ride was nice because there was enough light so i could read. The seat was comfortable. Knowing that the train is always on time, I could plan my trip to Miami. Everyone I met was very helpful and friendly.
Lord David Jackson
The booking process was simple and easy. The website was again, easy to navigate. Employees at the West Palm Beach station were welcoming, friendly and informative. For my initial experience the train was unexpectedly late but overall a pleasant experience. Thank you Lord David
Carla Harding
Easy to book tickets on the App. Great experience all round! Will definitely be travelling on Brightline again.
Lumakin
The attention to detail was evident from the booking process to the train ride experience itself. The train was very clean and well maintained and staff were engaging and pleasant!
Rikki Smeltzer
It was my first time but all over the train station, the cars, and the attendance were all very amazing and thoughtful.
Sara Powell
Brightline is very convenient its fast reliable and comfortable
Lora Burton
Everyone was pleasant and helpful for my first experience.
Bob Taylor
Great service
Jackie Romanillos
I loved everything about the Brightline experience; the service in the train, the food & drinks, the cleanliness of the premium coach and the premium lounge. It was my first experience and I loved the experience! It even competes well with European trains.
Andrew Ness
Love Brightline. Cleanest train and train station I've ever seen. Comfortable and very affordable. So impressed!
Rhonda Julio
I love riding on the Brightline trains each time I visit S Florida! Their stations are amazing, clean, and pleasant. Easy process purchasing tickets and up to date information. Excellent customer service. Their trains are always on time. I fancy that European flair when riding the train! I only wish this service was available throughout the entire United States.
Fedelinie Montrose
I love how quick and easy and efficient the whole process is. I love the simplicity of it. And the staff is very kind.
Jared Miller
First time using Brightline, and I gotta admit, it was an incredibly enjoyable way to travel. Efficient, comfortable, clean from the stations to the trains. Prices are high, but for making an occasional trip to Miami or Orlando, this is a treat. Food sucks, but oh well, can’t have it all.
Daniel Milian
Amazing waiting lounge areas in stations. Quick and quiet ride and very comfortable.
Keith Harris
It was an Amazing Ride. The Staff was Caring and Supportive. The ride was peaceful and Relaxing. I have made recommendations to several of my Associates and Friends & Family.
Amin Ismail
Very nice experience
Paul Leighton
Pic dest oneway first time Return was done on phone very nice asked question in station and we were on our way
B. Scott Edgar
Kwamy made our entire trip very special. He truly is one of a kind. From start to stop Kwamy took care of every need.
gary holden
My rude experience with Brightline was phenomenal! The trains were exceptionally clean along with the restrooms. The breakfast meal was awesome. The Brightline staff was very helpful and respectful. The premium purchase and ride would be the only way that my future travel with Brightline will be. Thank u Brightline - Gary H (WPB, FL)
Bertha Lopez
I didn't have to drive to Downtown Miami and the train ride was really convenient
David Ullian
Everyone was very cheerful and polite. The Station was very clean great experience.
Lucia Monroy
Loved riding Brightline. The WPB station is immaculate. Feels like a modern train station out of Europe. The convenient parking location across the street made it super easy. The lounges and food options were phenomenal. Then in the actual train, a really varied menu of drinks and food. Loved it!! Getting to MIA was a breeze!
Carol Bayer
It would have been more awesome if I was able to connect to the wifi. I didn’t choose my seat. Was at a tabletop for 4. 4 people were at the table…only 1 across the aisle. 4 was cramped.
Stirling Global Solutions LLC
The entire team was amazing, from the customer service counter to the attendants on the train.
James Leist
Again from start to finish I would recommend brightline
Mike Williamson
Clean & safe waiting area. First time rider with my child. It was a little confusing that 4 separate QR codes were needed to get through the gates. Could be easier with 1 QR code per round trip ticket.
Rhonda Leslie
Chad on the train from wpb to Orlando was super attentive as I got caught in the rain and really needed a hot cup of coffee! He made it happen!
Alissa Griffin
Everyone was so nice and helpful
Mary Sayago
Wonderful train ride, very easy to book online.
Jean De Souza
It was awesome, clean, professional staff, smooth and no complaints
Ann Hampton
Ease of booking and ability to revise booking when the plane was delayed.
Linda Luna
Great train ride clean and well kept
Grace Nunes
From purchasing the ticket til we arrived at our destination, it was all a pleasurable experience. There were 3 persons in my travel party, so receiving the automatic discount was a pleasant surprise. We’ll be traveling Brightline for many years to come.
CAROL GUAY
fun for nothing trip
Georgina Francoeur
The entire process was a pleasure from start to finish. From buying the tickets online. To checking in with the gate agent at the station. To boarding the train. To the friendliness of the staff on board. I will definitely be using brightline again in the future. Thank you!
wendy zaldivar
Took Brightline from Aventura to West Palm Beach over Memorial Weekend and had a great experience! From the staff at Aventura to the team in West Palm, everyone was friendly, professional, and super helpful. Specifically mangers Andrew and Victoria. They went above and beyond. Oh, and by the way… they have High Noons on board! Brightline truly delivers every time!
Richard Jackson
We had a generally smooth experience travelling in Premium. One small thing, we apparently (just) missed the deadline for checking our bags in, but the train was actually (about 15 mins) late. I felt maybe the checking of bags could have been accommodated. This wasn't a big deal BUT there wasn't really adequate space in the cabin for all the guest bags, the bag area was completely stuffed and people's bags were in the corridor. But the Lounge and actual ride experience were very nice.
Linda Linnus
Our Steward on the train was accommodating an very professional and the premium lounge was spotless & clean!
Sara Dean
Brightline is a great way to travel between cities! Easy to book, comfortable ride!
Leslie Gregory
I always love taking the Brightline. It is fast, efficient and easy.
Ruth L Melendez
The ride was excellent, the cleanliness, and most of all the comfort. The was excellent polite and helpful.
James Adams sr
Very nice station
Chantal L Sheehan
From the ease of booking to the helpful staff to the easy to understand train station, our first experience with the Brightline did not disappoint! :) We were totally delighted and the premium/first class booking was great value for the money. Thanks to the Brightline, we arrived in Miami without the hassle of driving and with zero stress for the first time ever. Can't wait to have another chance to ride again!
Frank Safa
Lovely
Sk Divers Center
All was easy and nice. Good booking system and good price if u book ahead
T ee
The entire brighline team made the experience enjoyable for me and my son
Elizabeth G
Going was amazing. I was very relaxed. The best part was not having to drive through traffic. Coming back was a huge disappointment. The fact that you don't refund or reschedule someone if they miss the train due to no fault of their own. That's definitely poor business. That was very disappointing to be left stranded and have to rent a car from Orlando to West Palm Beach.
When you purchase your ticket, you can pay for parking, all paid by card. Excellent
Jose Uzcategui
When you purchase your ticket, you can pay for parking, all paid by card. Excellent
Patrick Conroy
A nice experience overall. Helpful employees, clean new station
Steven Winig
Quality service and professional on and off board staff.
Every time I go there, Google Maps sends me to a different entrance. I don't know what the problem is!
Magdy Hana
Every time I go there, Google Maps sends me to a different entrance. I don't know what the problem is!
Diane Osgerchian
A great option if you want to avoid driving!
Cyndi Botham
all the service agents there helped me and directed me with my special needs daughter in a wheelchair. It was awesome
Mia Thomas
I ride the Brightline because I don't have to worry about traffic if I were to drive. It is convenient to my departure and arrival locations. We were however 10 minutes late to depart and arrive at our destination, but those things happen.
Tom Sweet
Ease of booking. Comfortable seats. Not having to drive
D R
Love it! No traffic to deal with. Drinks, snacks. It’s the best!
Russell Ottley
Very intuitive web site. The app is nice also
Ann Frearson
Efficient, clean and pleasant staff.
Vallerie Rotunno
Every aspect of the experience was excellent. Staff friendlly and helpful. Station and train cleanliness... all perfect.
Easy, comfortable and very attentive for wheelchair passenger
We have had family travel several times from Orlando to Miami and all had great things to say. So we booked it when we had to fly into Miami to get home in Orlando. I have only positive things to say. The staff in Miami and Orlando both went out of their way to help us. (I was traveling with a family member in a wheelchair.). We checked our big bag, and someone went with us to the train, provided a ramp and helped us get settled. The ride was quiet, comfortable. We ordered a sandwich with a QR code on the seat. Had wi-fi to catch up on some work things. Orlando was the same. Someone met us to help us get off the train and went to pick up our checked suitcase. I would definitely use it again. It cost the same as an Uber did from the Orlando station to my house!
Rose Holloway
Beautiful and clean waiting area, kind and smiling staff, very clear announcements, smooth ride, bus driver to the airport A-plus
A B
So awesome to be able to take this train from west palm to orlando
Brian Mcdonough
Everything about Brightline is first class. I am a huge fan.
Gerardo C
Great experience riding Brightline, less stress, wifi, and great service onboard, remember to get brightline parking which is cheaper than the County parking garages.
christine dalton
It’s fast and convenient for traveling to the port of Miami. The first class lounge with complimentary snack is super! Love the seats on the premium lounge
Kareece Smith
The train station was clean and comfortable. And the train itself was very clean, the staff was polite. I really wasn’t expecting such amazing experience for the low cost. The train left on time and arrived early. I would use this service again.
stilling time
Miss Mary at the concessions located in the terminal. She has green eyes and green tinted hair and is the loveliest person. I am disabled and have a young service dog in training and this was her first experience on the train. Thanks to Mary, her kindness and compassion, she got us off to a good start and we had a lovely train ride. Thank You Mary for the good talk over Kombucha with Grace :)
Jason Touw
The attendant in my coach was so friendly and took the time to ensure everyone was helped and took his job with pride. Came back with answers if he didn’t know them right away or couldn’t answer at the second as he was doing a count or something else! I believe his name was Mario and was the attendant on coach 1 premium on the 3pm departure from west palm beach south to Miami on Tuesday 5/13/25. Additionally the track attendant was super friendly also
Bianca Ignacio
Everything is always so nice
Lanell Fagan
Juan is one on a million!!!!!!!!! Best customer service and a human touch something that gets lost big time in today’s crazy world
Rita Gonçalves
Actually everything was positive. Clean, Staff super nice and helpful, boarding process easy and well organized. Loved it
Truly, a beautiful station I was very impressed with it and have to say it was one of the easiest ways to get to Miami
Truly, a beautiful station I was very impressed with it and have to say it was one of the easiest ways to get to Miami
Jason Touw
Truly, a beautiful station I was very impressed with it and have to say it was one of the easiest ways to get to Miami
Jordan Adorno
We took Brightline from Orlando to Fort Lauderdale, our first experience with service was not the best. However, on our way back to Orlando, Ana C from coach 1 on brightline pink was absolutely incredible. She went above and beyond to ensure our family was taken care of and made us feel very comfortable. Often times when we travel with our young kids we get lots of stares or are made to feel like we don’t belong there or are an inconvenience, but Ana C was so sweet and exceptional in her service. She truly made our experience smooth, comfortable, and fun.
Craig Jones
Everything about my first trip was incredible. From easy registration, to the check-in and lounge area. The train ride was so easy with food and beverage and free Wi-Fi. I will take it again for sure
robert ries
We missed the original train by 2 minutes and guest staff happily helped with changing to next train, train was kept beautifully clean and felt very peaceful riding. Cant wait to ride again.
Adama Henry
The experience overall was amazing
Stephanie Best
I recently had the pleasure of riding from WPB to Orlando. The ease of booking, boarding, unboarding, cost. Also, the cleanliness of the train, the quiet travel, the on-board staff, all contributed to a pleasant ride. And, now that i know it's 2 hours and into the airport, I have another departure airport for travel. Much less hectic than driving to Miami.
James Binion
Just the peaceful and smooth ride.
David Stauffer
Train/shuttle bus to loanDepot park in Miami for Marlins game from WPB was nice, well done. Train was clean, spacious and quiet.
Zach Zegarowski
I made a mistake booking and customer service in person was very helpful. The trains were immaculate and the whole process was so easy.
SS L.
Highly recommend Brightline train system. Recently took the train from West Palm to Miami.. paid for premium class.. well worth it. Clean trains/stations and friendly employees both in the stations and on the train.
sunsetlovngrl
This was my first Brightline experience so I had to ask a couple of employees on the process as to where to go. All were helpful and kind. The train was clean and the trip overall a good experience.
CEDRIC LAING
Awesome ride.
Mariusz Keczmer
Everything was great! Very high standard! Looking forward to next time and a station in Stuart, FL.
Vivian Williams
The staff and accommodations, especially the Premium accommodations more than exceeded our expectations! "Well done is better than well said." Great job, WPB station staff!
1/2 A Game-Changer for South Florida Travel! As a frequent traveler between West Palm Beach and Miami, I can confidently say Brightline has revolutionized transportation in South Florida. This modern rail service offers an experience that rivals (and often surpasses) train systems I've used across the country. The West Palm Beach station is immaculate, stylish, and conveniently located downtown. The moment you step inside, you're greeted by friendly staff and an atmosphere that feels more like an upscale hotel lobby than a train station. The complimentary snacks and beverages in the lounge are a thoughtful touch that makes waiting for your train actually enjoyable. The trains themselves are spotlessly clean, with comfortable seating that includes plenty of legroom, reliable Wi-Fi, and power outlets at every seat. I particularly appreciate the spacious bathrooms and the attentive onboard service. The sleek, modern coaches provide a smooth ride that allows you to work, relax, or simply enjoy the views. Yes, there are occasional delays, but they're typically minimal and far less frequent than what I've experienced with other transportation options. The Brightline app keeps you well-informed of any schedule changes, which helps tremendously with planning. What truly sets Brightline apart is how it transforms what would otherwise be a stressful drive on I-95 into productive or relaxing time. The 70-minute journey from West Palm Beach to Miami flies by, and I arrive refreshed rather than frustrated from battling traffic. The pricing is not always consistent and can be on the high side, but anyone traveling between West Palm Beach and Miami, Brightline isn't just a convenience—it's an absolute game-changer. The value extends beyond the time saved; it's about reclaiming peace of mind and enjoyment in the journey itself. This is undoubtedly how train travel should be done across America.
1/2 A Game-Changer for South Florida Travel! As a frequent traveler between West Palm Beach and Miami, I can confidently say Brightline has revolutionized transportation in South Florida. This modern rail service offers an experience that rivals (and often surpasses) train systems I've used across the country. The West Palm Beach station is immaculate, stylish, and conveniently located downtown. The moment you step inside, you're greeted by friendly staff and an atmosphere that feels more like an upscale hotel lobby than a train station. The complimentary snacks and beverages in the lounge are a thoughtful touch that makes waiting for your train actually enjoyable. The trains themselves are spotlessly clean, with comfortable seating that includes plenty of legroom, reliable Wi-Fi, and power outlets at every seat. I particularly appreciate the spacious bathrooms and the attentive onboard service. The sleek, modern coaches provide a smooth ride that allows you to work, relax, or simply enjoy the views. Yes, there are occasional delays, but they're typically minimal and far less frequent than what I've experienced with other transportation options. The Brightline app keeps you well-informed of any schedule changes, which helps tremendously with planning. What truly sets Brightline apart is how it transforms what would otherwise be a stressful drive on I-95 into productive or relaxing time. The 70-minute journey from West Palm Beach to Miami flies by, and I arrive refreshed rather than frustrated from battling traffic. The pricing is not always consistent and can be on the high side, but anyone traveling between West Palm Beach and Miami, Brightline isn't just a convenience—it's an absolute game-changer. The value extends beyond the time saved; it's about reclaiming peace of mind and enjoyment in the journey itself. This is undoubtedly how train travel should be done across America.
NICK MENNELL
1/2 A Game-Changer for South Florida Travel! As a frequent traveler between West Palm Beach and Miami, I can confidently say Brightline has revolutionized transportation in South Florida. This modern rail service offers an experience that rivals (and often surpasses) train systems I've used across the country. The West Palm Beach station is immaculate, stylish, and conveniently located downtown. The moment you step inside, you're greeted by friendly staff and an atmosphere that feels more like an upscale hotel lobby than a train station. The complimentary snacks and beverages in the lounge are a thoughtful touch that makes waiting for your train actually enjoyable. The trains themselves are spotlessly clean, with comfortable seating that includes plenty of legroom, reliable Wi-Fi, and power outlets at every seat. I particularly appreciate the spacious bathrooms and the attentive onboard service. The sleek, modern coaches provide a smooth ride that allows you to work, relax, or simply enjoy the views. Yes, there are occasional delays, but they're typically minimal and far less frequent than what I've experienced with other transportation options. The Brightline app keeps you well-informed of any schedule changes, which helps tremendously with planning. What truly sets Brightline apart is how it transforms what would otherwise be a stressful drive on I-95 into productive or relaxing time. The 70-minute journey from West Palm Beach to Miami flies by, and I arrive refreshed rather than frustrated from battling traffic. The pricing is not always consistent and can be on the high side, but anyone traveling between West Palm Beach and Miami, Brightline isn't just a convenience—it's an absolute game-changer. The value extends beyond the time saved; it's about reclaiming peace of mind and enjoyment in the journey itself. This is undoubtedly how train travel should be done across America.
Klemie Christie
I found the site easy to maneuver to find times suitable to my needs. Simple, smooth, quick process!
Henry Echeverria
Overall pleasant and comfy
Jocelyn Hinsey
The train was very clean and comfortable the ride was relaxing and the staff was courteous and very helpful
Robert Broton
great experience
Alejandra Castañeda
I love riding trains that are clean, comfortable, have space for me to use my laptop, and are on time. I was going to catch a flight at FLL. As someone who doesn't want to drive a car or be driven due to post-crash trauma, having a convenient, safe way to move between and within cities makes a huge difference. Thank you!
Gusti Ayu Puspa
Natalia, she was the Guest/Customer Service at the front desk, very polite, courteous and lot of pleasant smile! She made our day!
Stephanie Kronen
Great experience, trains were on time, very clean and just an excellent experience.
Kim Caserta
Smooth ride no traffic comfortable seating quick on time arrival
rey Listo
(Translated by Google) I frequently travel south by train; I find it extremely practical, inexpensive, and the whole process very simple. The station is always in great condition, the staff are very friendly and helpful, and the trains are comfortable and fast, avoiding traffic, which is the biggest plus. I highly recommend it! (Original) Soy muy asiduo a viajar en el tren hacia el sur me resulta sumamente práctico, barato y muy sencillo todo el proceso, además la estación siempre está muy bien, las personas q trabajan ahí muy amable y atentas, los trenes son cómodos y rápidos te evitan el tráfico q es el plus más importante. Lo recomiendo 💯
Scotty Wilson
Everything went great. Very well run system
Debra Gerstenberg
Clean station clean and spacious seating. Premium seating is the best!
Larissa Lelis
i really enjoyed the calmness of the ride wholefully
tim green
Only was at the port to catch a cruise ship.
Andrea Z
The whole experience was excellent from the booking the tickets directly at the kiosk to the atmosphere and the cleanliness of the whole station and train. Very modern and a pleasure to travel with Brightline!
Marc Wahlman
i travel weekly on the train for business and the App makes it quick and easy to book and if necessary, make changes to my trip.
Miladys Rodriguez
The entire experience was incredible, very pleasant, and the facilities were very clean and safe. The staff welcomed us very friendly, and the premium lounge was spectacular. Excellent experience!
Patrick Morganosky
Great to have the ease of travel, hassle free so close to many great destinations
Jim Lewis
An easy way to travel without traffic! The trains are comfortable and easy to work on.
Claudia Sarquis
Great service and very punctual
Michele Knox
I love the Brightline! It’s the only way I travel to see my children in Orlando! The ride is great, the train is clean.
Rob Tate
The train , station and restroom on the train was exceptionally clean . The train ride was smooth , quick, and overall a very enjoyable experience.
Maria Brindisi
Every aspect of Brightline is amazing! I travel a lot using Brightline and will never drive to Orlando again!
Jacquelin Walker
Easy to board and nice accomadations....
Shelley Plumb
This was my first time on the train and the experience was amazing. It was clean, comfortable, and very easy to navigate. Everyone from the initial person that greeted me at the door when I arrived to the station in WPB, to the security person, to the person helping me find my place to stand to get on the train, to personnel helping us get off the train...they were all fabulous! Will definitely do it again
John Kasinski
Everyone I encountered from front desk to security officers explaining where to go was very positive.
J Baxter
The waiting area was clean, gracious, helpful. I was early - my first trip on Brightline - and I was thrilled that it was all so easy. The train ride was very comfortable, on time and a joy.
Denise Graves
From start to finish a wonderful experience. We upgraded and it was fabulous!
Juan Beraldi
I left my bag in one of the carts and it was retrieved unscathed. Thanks to their honesty.
mery ramirez
Any Brightline employee I interacted with was amazing and super helpful. I enjoyed my ride. I wish it wasn't so pricey, I would use it more often.
Mitchell Stein
Although I gave this a 5 star review... Nakeisha who works the front desk in WPB...in my humble opinion needs customer interaction sales training. She was condescending and laughed at another passenger's predicament as she walked away. Does this small mindset take into consideration that this passenger pays her salary. It was a disgusting example of poor training...Her manager agreed.
Kevin Guardiola
Excellent service.
Gizelle Johnston
Recent trip from West Palm to Miami. Pricing each way was completely reasonable and surprisingly inexpensive. On time, clean, much easier process with parking and checking in then before, pleasant! Much better than driving
Kevin Mícheál
I found the service efficient, easy-to-use, stress-free and pleasureable. I'd love to see more stops on the service north of WPB to allow others access to this easy way of travelling in south Florida. It sure beats sitting in traffic! Keep up the good work!!!!!
Cyn Barron
Enjoyable experience relaxing and very efficient.
Valary Dornfeld
From start to finish the entire process and experience was outstanding - fast, frictionless booking and boarding, friendly and professional staff, comfortable and clean trains... I could go on and on.
Cesar Magnorsky
It was a surprisingly amazing first time experience.
Cynthia Estes
It was a very clean and relaxed first experience for me. Thank you!
lee gordon
My mom walks with a cane and this was her first time on Brightline. Security Officer Dieuson assured her he would assist her to the train. He assisted her with her luggage all the way to her seat. This was above and beyond his job description. I’m very grateful for Officer Dieuson special attention. You made her trip 10x smoother.
Gardening With Maura
The Brightline train from Orlando to West Palm Beach was on time. Our daughter Sara enjoyed her trip. The train station was well lit with accessible parking. My husband and I will sign up and become frequent flyers on the Brightline!
John Britt
Help desk was courteous and helpful
Eka Melani
Love the timeliness of the departure and arrival. The train left at exactly 203 and arrived at 415 as stated on the ticket. Very impressed with the cleanliness and comfort of the coach. I wish the internet could be a little faster and less patchy at certain places but all in all it was a great experience.
Elliot La-Mer
Marcus (Manager) went above and beyond to help me recover hard card pouch that fell by the rail when I exited the train last night. Only when I got home I noted it was missing. Truly appreciate his effort and dedication to help me. It was quite an operation.
Christa Randolph
We definitely enjoyed the small size of the stations which made it super easy to find our way around. And the trains themselves were comfortable and clean, and of course the overall convenience of riding a train to get across the state was our favorite part, especially with a newborn baby
Brianna Lewis
Easy booking, easy security check in, clean station, shuttle rides to and from the airport. Definitely recommend.
Rox
I will never drive to Orlando again. Just great!
Yesmin Z
hopefully you will continue giving us a very good service What I did not understand is why sending the luggage is 30 USD per piece Thank you
Whitney Baron
The ladies were GREAT!! They helped me changed my ticket to a sooner time and I received $7 back. I felt lucky that day lol
Dianne Knowles
The ticket agent was extremely helpful and kind. The station was clean and comfortable.
mark bernstein
On time departure and arrival...WIFI access allows for time to fly by until arriving at destination
G. ANDRE
The train arrived on time, which was highly convenient and appreciated. Additionally, I was very impressed with how clean and well-maintained the train was—it made for a comfortable and enjoyable ride. Most notably, the crew members were exceptionally friendly and courteous, ensuring that all passengers felt welcomed and well taken care of.
Somi Estilo
Very efficient!
Newport Living & Lifestyles
The whole experience was delightful. It was my first time. I feared it would be dirty and scary, and it was quite the opposite. From start to finish, the experience was beyond a 10. I would rather ride this train than book a ride. The booking, bright, clean, and modern structure, ease of the layout, polite and helpful staff, bar, food, and safety were a wonderful surprise.
Dwight Torres
Brightline’s premium tickets were well worth the value. Clean and well organized going and coming.
Vannessa Huggins
I loved the experience of premium. It was my first time. I always ride smart, but this was for my birthday. The premium lounge was great and so was the ride experience.
Freedom Unique
This was my first time utilizing Brightline. I was pleasantly surprised at the entire experience; the quality friendly service, ease of ticket purchase, and the overall upkeep and cleanliness of the facilities.
Joan Geary
It was an awesome experience!!! The Staff at both Arrival and Departure points were fabulous....as was every Staff Member on the Train itself. They were caring and friendly beyond expectations. This was a ride only for the experience on Brightline. I grew up in a Railroad Family and had traveled on Railroads around the World. This Brightline ride brought back such wonderful memories! Thank You to all....!!!
The West Palm Beach Brightline station was a first class facility. The ease and convenience of parking, the cleanliness of the facility along with the entire experience could not have been better. I’ve taken trains all over Europe and Asia and this ranks among the best experiences.
Greg Lane
The West Palm Beach Brightline station was a first class facility. The ease and convenience of parking, the cleanliness of the facility along with the entire experience could not have been better. I’ve taken trains all over Europe and Asia and this ranks among the best experiences.
Donna Martin
The whole process is simple and I love not having to drive to my destination. I just wish Brightline would go to Florida's west coast.
Susan Smith
The staff is always friendly, and the ride is so comfortable!
Greg Lane
Very clean and easy to navigate
Paul Grubbs
Way better than tri-rail, but I paid $30 more
Bizzy Body
Nice environment. Clean safe and family friendly
Staff always friendly and a very clean environment. I am always traveling to Miami and I feel more comfortable riding the Brightline train than driving. Trains are clean and have a futuristic atmosphere.
lalindarte
Staff always friendly and a very clean environment. I am always traveling to Miami and I feel more comfortable riding the Brightline train than driving. Trains are clean and have a futuristic atmosphere.
Mary Hoffman
The best train I've been on. Clean and friendly staff.
I recently had the pleasure of experiencing Brightline’s train service in West Palm Beach, and I can honestly say it was one of the most impressive and seamless travel experiences I’ve had in a long time. From start to finish, everything about Brightline exceeded my expectations, and it’s truly a game-changer for travel in Florida. First off, the speed is incredible! The trains are remarkably fast, and I couldn’t believe how quickly I arrived at my destination. There’s something so satisfying about traveling at such a high speed while still enjoying a smooth, comfortable ride. The trains are so punctual as well—everything runs like clockwork. I’ve taken other forms of transportation that have left me frustrated with delays, but Brightline was incredibly reliable, which made my travel experience stress-free. One of the most standout features of Brightline is the cleanliness. The trains are immaculate, and you can immediately tell that a lot of attention to detail goes into maintaining them. The seats are comfortable, with ample legroom, and there’s plenty of space to move around if you wish. The entire atmosphere feels fresh and modern, which definitely adds to the overall sense of luxury. The high-end design of the trains makes you feel like you’re traveling in style. It’s like taking a quick, upscale getaway—definitely not your average commute! The crew on board were all incredibly polite, attentive, and professional. Every staff member I interacted with was genuinely friendly, greeting passengers with a smile and making sure that everyone was comfortable and well-informed. I was particularly impressed by how aware the crew was of the passengers’ needs—they were constantly moving around, checking in, and ensuring everything was running smoothly. It’s clear that Brightline really invests in quality customer service, and it shows. There’s something undeniably fancy about riding on Brightline. The interior feels like a high-end lounge with plush seating, large windows, and a sleek, modern design. Whether you’re traveling for business or leisure, the experience is elevated. It’s a far cry from the cramped, often uncomfortable traditional train or bus rides I’ve taken in the past. There’s an atmosphere of sophistication, yet it’s still incredibly relaxed and easygoing. What I also appreciate is the convenience. The stations, especially the one in West Palm Beach, are easy to navigate, and the check-in process is simple and straightforward. You don’t have to worry about long lines or chaotic crowds; everything is streamlined for efficiency, which makes for a very pleasant travel experience. Brightline has definitely raised the bar for train travel in the U.S. If you’re in South Florida, or even if you’re just visiting, I highly recommend taking a ride with them. Whether you’re heading to Fort Lauderdale, Miami, or beyond, this service will make your journey not only faster but far more enjoyable. It’s fast, clean, luxurious, and on-time—everything you could want in a modern transportation service. I will absolutely be using Brightline again for future trips!
Andres Chaparro
I recently had the pleasure of experiencing Brightline’s train service in West Palm Beach, and I can honestly say it was one of the most impressive and seamless travel experiences I’ve had in a long time. From start to finish, everything about Brightline exceeded my expectations, and it’s truly a game-changer for travel in Florida. First off, the speed is incredible! The trains are remarkably fast, and I couldn’t believe how quickly I arrived at my destination. There’s something so satisfying about traveling at such a high speed while still enjoying a smooth, comfortable ride. The trains are so punctual as well—everything runs like clockwork. I’ve taken other forms of transportation that have left me frustrated with delays, but Brightline was incredibly reliable, which made my travel experience stress-free. One of the most standout features of Brightline is the cleanliness. The trains are immaculate, and you can immediately tell that a lot of attention to detail goes into maintaining them. The seats are comfortable, with ample legroom, and there’s plenty of space to move around if you wish. The entire atmosphere feels fresh and modern, which definitely adds to the overall sense of luxury. The high-end design of the trains makes you feel like you’re traveling in style. It’s like taking a quick, upscale getaway—definitely not your average commute! The crew on board were all incredibly polite, attentive, and professional. Every staff member I interacted with was genuinely friendly, greeting passengers with a smile and making sure that everyone was comfortable and well-informed. I was particularly impressed by how aware the crew was of the passengers’ needs—they were constantly moving around, checking in, and ensuring everything was running smoothly. It’s clear that Brightline really invests in quality customer service, and it shows. There’s something undeniably fancy about riding on Brightline. The interior feels like a high-end lounge with plush seating, large windows, and a sleek, modern design. Whether you’re traveling for business or leisure, the experience is elevated. It’s a far cry from the cramped, often uncomfortable traditional train or bus rides I’ve taken in the past. There’s an atmosphere of sophistication, yet it’s still incredibly relaxed and easygoing. What I also appreciate is the convenience. The stations, especially the one in West Palm Beach, are easy to navigate, and the check-in process is simple and straightforward. You don’t have to worry about long lines or chaotic crowds; everything is streamlined for efficiency, which makes for a very pleasant travel experience. Brightline has definitely raised the bar for train travel in the U.S. If you’re in South Florida, or even if you’re just visiting, I highly recommend taking a ride with them. Whether you’re heading to Fort Lauderdale, Miami, or beyond, this service will make your journey not only faster but far more enjoyable. It’s fast, clean, luxurious, and on-time—everything you could want in a modern transportation service. I will absolutely be using Brightline again for future trips!
Eduardo E Sabates
Very convenient and centrally located
Zulekha Nicholson
Amazing
M.H
The place is very organized and I think it needs more floors because it is very crowded.
Awesome high speed from West Palm Beach to Orlando or Miami
Got a premium ticket for nonstop from West Palm Beach to Orlando. Premium lounge super nice with lots of food options included in ticket price and beer and wine on tap! Train is easy peasy! Every hour during the day. Big seats. Luggage options. Even a $10 uber voucher. Just 2:15 to Orlando from WPB. Both convenient at airports. I would never drive again.
Our next family adventure take us to Brightline West Palm Beach Station located with a rating of 4.3 and more than 256 reviews this experience is one you have to repeat again. Our trip West Palm Beach to Miami in the VIP section the train is on time not delay, with access to the lounge for the VIP ticket now we have unlimited breakfast to eat, the station very clean and big, every sign to get directions is very clear to see , now inside the train el service to the costumer was special I forget aks for the name for this review to him very professional and friendly with all passengers. The seat very confortable and relaxing very recommend for all who like to travel this way.
Vicente Albuerne
Our next family adventure take us to Brightline West Palm Beach Station located with a rating of 4.3 and more than 256 reviews this experience is one you have to repeat again. Our trip West Palm Beach to Miami in the VIP section the train is on time not delay, with access to the lounge for the VIP ticket now we have unlimited breakfast to eat, the station very clean and big, every sign to get directions is very clear to see , now inside the train el service to the costumer was special I forget aks for the name for this review to him very professional and friendly with all passengers. The seat very confortable and relaxing very recommend for all who like to travel this way.
Brian Hession
Very easy and plenty of space. I also like that the entrance is on a one way street
Look Out Auto Sales
Super Nice Facilities! Great Service , Comfortable Seats , & Safe For Traveling Alone. Highly Recommended 💫
Mariana Payne
Shermaine saved my life!!! I accidentally booked the wrong dates to Miami for an international trip and she was so kind, patient, and swift in resolving my trip dates. God bless her!!
Daniela Maria Amador
Such a great place to work, relax, and wait for your train. Gorgeous station, love the premium option.
Perfect
A fantastic experience from station to station. Went from WPB to MIA. The experience was phenomenal. Clean station and train. Helpful and courteous staff. 100% stress free. No worries about traffic or parking. This isn't our first 5 star Brightline experience. It won't be our last. Can't wait to ride to Orlando.
Laura Irina
(Translated by Google) To be seen!!! (Original) De văzut !!!
laura irina
(Translated by Google) Beautiful, very beautiful! (Original) Frumos , foarte frumos!
Robert Myers
This will definitely be my 12-year-old son and eyes means of transportation whenever we go to the ball game down in Miami. Very convenient parking and ease of commuting is greatly appreciated.
Christina Waters
Super easy to park. And very reasonable. Just need to have better signage to find the lot
B. Young
The train was comfortable.
Jessica Long
I took the Brightline round trip from WPB to Aventura for the Taylor Swift concert. The experience getting to the concert and back was seamless! Brightline put a lot of effort into making sure the experience was a positive one for everyone. Adding on the late night trains from the concert was also extremely helpful! Thanks for making my experience to the concert a positive one and for getting me home safe. 🫶
Mechac Trice
Very nice service very safe
JAMES RICHARDSON
There needs to be more signage directing passengers where to go
Who Knows
Had a little hiccup with luggage but the station manager made it right! He did it without asking too! We will be back.
Fernanda Aguerri
I was very impressed by everything! I wasn’t expecting such nice installations, service, comfort, and efficiency. So, if you were thinking about taking a train from Miami to Orlando or any of their stops, don’t doubt it. It is worth it 100%!
Brightline is fantastic. A little pricey, but meticulously clean and pretty much 100% on time! There is nothing not to love about this. Miami to Orlando in High-Speed rail comfort. As a guy who lived in Germany for a period of time, this is what I've been waiting for. Most European friends don't understand that trains don't make sense in a lot of the U.S. because we have a limited population density however, trains make sense in almost all of the State of Florida! Thank you Brightline! Soo clean! Parking is easy and pre-paid through the app.
Chris Markgraf
Brightline is fantastic. A little pricey, but meticulously clean and pretty much 100% on time! There is nothing not to love about this. Miami to Orlando in High-Speed rail comfort. As a guy who lived in Germany for a period of time, this is what I've been waiting for. Most European friends don't understand that trains don't make sense in a lot of the U.S. because we have a limited population density however, trains make sense in almost all of the State of Florida! Thank you Brightline! Soo clean! Parking is easy and pre-paid through the app.
J. Salima Patel, PhD
I am a huge fan of the Brightline, I use it frequently whether I'm traveling south toward Miami or north to Orlando. My only gripe is that it can be expensive. Parking is super convenient in West Palm, but you do have to go to the upper levels, as the lower ones are reserved. It'll cost you $10 a day.
Amelia Escalona
(Translated by Google) The service was very good. (Original) Muy bueno el servicio
Michael Ericson
Is so clean and so easy to use
Reservation desk older white lady leaves alot to be desired
Brightline is a quick and fast way to travel across south Florida on the other hand the check in lady when you enter before you take the escalator upstairs at the west palm station leaves a lot to be desired cut me off when I asked her a question about booking and demeanor was unpleasant very much I don’t want to be bothered …all the other staff from the security lady that scanned our bags and the other lady upstairs that works in the condiments section by the bar was pleasant.. I understand customer facing positions can be tough but she’s the first interaction you encounter at this station if you have questions maybe she can be switched to another position that’s not so front facing all the other staff were extremely pleasant and accommodating maybe it was an off day for her but this is the first person you encounter at the desk at this station.
Fritzlande Narcisse (Narcisse)
The train ride was smooth
Gessica Tortolano
Love the brightline services all of them.
Jack Walter
Great experience just tickets are a bit expensive. Took the train down to the panthers Stanley cup parade
Matias Hidrobo
Excellent service, everything very clean and organized. Way more better than the airport 😃
Ryan Jacobs
Brilliant train line The UK needs a train service like this ;)
Realtor Numy Peña
(Translated by Google) Excellent everything! I loved traveling from west palm beach to orlando… (Original) Excelente todo ! Me encantó viajar de west palm beach a orlando …
maggie brach
Very easy, smooth experience…even alone with a baby and toddler!
Matthew Fisher (Matt)
Hey was that the train police? Glad I didn't get pulled over by him. Overall my experience riding the Brightline for the first time was great.
First Train Ride
Never been on a train before, until now. There's a parking garage next door. It'll remember your plate you just have to pay upon exiting. Go down to the sidewalk and cross over to the station. You do have to make plans and pay via their computer screen but it is very easy to understand. One way ticket to Miami was a little over 49 dollars. It's a great resource and you should give it a try some time. The only down side is. Once you get to the city you want to go it doesn't take you to places you really want to go. So you'll have to call a taxi or rent a car once you get there. There's a restroom on board and they do serve drinks and food at a price. Very fast.
Andrew Waters
Good garage. The spaces are a little tight, even for my smaller car.
Great 1st time Bringhtline experience
First time Brightline travelers. Wonderful experience from Boca to Orlando and same experience on the return. Great amenities in the coach section. Lots of wi-fi experience. Food and drinks were available for purchase. Great station.... Lauryn and Natalia were AMAZING. Cant wait to go again and waiting for Orlando to Tampa
Angel Lantigua
This station is very clean and smells great. Never a bad time here.
Nina K
Clean , very easy to navigate. And it’s very comfortable ride . Just relax and enjoy 😊
Tara Wallace
The new automated pay-to-park method has revolutionized the parking experience, making transitioning in and out of the Brightline garage a breeze!
Xil Sanz
(Translated by Google) The train is very nice 😄.. I loved it (Original) Muy lindo el tren 😄.. me encanto
Frank Bar
Great way to travel . Had some friends come from Disney before going home
Brittnay Baxter
It was great. Spaces are kinda tight but it was clean and easy to follow. Would continue to park there.
FlavorFool-N-Spain
Perfect place to stop, park the car and go!!!
Train to Orlando from Boca Raton FL
Great experience! On time. Great selection of food and drinks. Definitely recommend prepaid parking and premium seating.
B X
Yes bright line is useful. Maybe USA can get some rail service after all
A very nice experience
My first time traveling on Brightline, very senior lady and Solo. I found the attendants very friendly and helpful as I navigated the terminals. The waiting lounge was beautiful. Getting on the train was very organized. The train ride was quiet, clean with a cart that came by with food. A very nice experience!
Great Train Ride
The train was great! The stations are wonderful. It was fast and on time. My wife and I traveled with our two young daughters. They loved it. It was easy to use! Would ride again! I was surprised by the absence of a cafe car.
Jeffrey
Beautiful station and very clean
P K
Parking spaces at the Brightline station fill up fast, so plan on traveling up several floors to park. But, there is an elevator to the street and the station is just a few steps away. The station and trains are pristinely clean and easy to navigate. All staff in stations and on trains are helpful and friendly. The ride to Orlando Airport was fast and the station there has the same cleanliness.
Service great, some employees really bad customer service.
Last Saturday, February 17, my mother used the train for the first time on her way to Miami. Around 2:30 pm I asked for assistance from the employees in the information area who were talking among themselves and without clients. Their attitude was terrible, they refused to give information about the specific place where the train would arrive in Miami. I am Hispanic and the worst treatment came from a Hispanic woman with red hair who, with a bad attitude, answered that to give it to me, she would have to search Google because she didn't have it, and because of this, I told her not to bother, that I would do it and she continued with her friends talking.
The people who help carry the suitcases through the
X rays and those who guide the travelers towards their exit were extremely friendly, these types of people are the ones you should have working with clients. The trip was great according to my mother. Just because of this I am giving 41 stars, for the staff in the information area I will give 0
Prophetic Prayers
Love the Brightline!! 😇😇😇
Saved us hours of driving!
My girlfriend and I took Brightline from West Palm to Miami for a girls night and it was a hit! Highly recommend premium as it includes drinks, snacks and your Uber! It took us to our event and picked us up. Brightline saved us hours of driving!! 100/10 any day or night!
md D
I LOVE Brightline! The employees of the Brightline Station in WPB were helpful, kind, and patient with us as first timers! 5 stars!!
Megane Neko
Very futuristic experience for a state that lacks public transportation. The lobby, the facilities and the trains are overall very clean and modern, staff are courteous. The lack of reliability was my reason for 4 star. When the train is on time, it's amazing, when one is delayed, domino effects! Worse, they don't have estimated time. Today I waited for 2 hours, had to take a uber for 100 to Miami and barely made it on the plane on time.
Bar/Food staff bringing the whole experience to a low.
Overall the experience is good for me as I am using the train for work commute twice per month. I would say the staff when you arrive and the staff on the train have been a great experience. However, the staff that work in the bar/food service area are horrible. I have used only Fort lauderdale and Orlando and for 8 trips so far, they are all rude, short with no pleasant behavior or customer oriented behavior. No thank you, no please, nothing. Seriously need training. Today 1/11, I tried to purchase food in Orlando before the 3:50 train; no acknowledgement that I was sitting there, had to ask twice for service, put the food in front of me without one word and just walked away. I heard two other customers complaining about how rude she was. Please, some training.
Jorge Parra
(Translated by Google) For a smooth and fast trip...excellent service... (Original) Para un buen viaje y rapido..excelente. servicio...
Helena Lourenço
(Translated by Google) The train from Orlando to Miami passes through 4 locations and takes 3h30. The bathroom is spacious, the seats are spacious, but extremely uncomfortable. Not all seats had emergency instructions and on one side of the train the outlets for charging cell phones didn't work. Wi-Fi worked perfectly. You can take two pieces of luggage, one weighing 23kg and one carry-on. The promotion when we bought the tickets was that children didn't pay. There is onboard service, tea, coffee, beer, juices and sangria, as well as sandwiches and snacks. But it's very uncomfortable. You have no distractions if the outlets don't work. I suggest improving the seats in terms of comfort, adding foam, because your back hurts too much. Imagine doing that for all this time. Ergonomic seats should be implemented. (Original) O trem de Orllando para Mmiami, passa por 04 lugares e leva 3h30. O banheiro é espaçoso, poltronas espaçosas, mas extremamente desconfortáveis. Nem todas as poltronas possuíam instruções de emergência e um lado do trem as tomadas para carregar celular não funcionavam. Wi-Fi funcionou perfeitamente. Vc pode levar duas bagagens uma de 23kg e uma de mão. A promoção quando compramos as passagens era que crianças não pagavam. Tem serviço de bordo, chá, café, cerveja, sucos e sangria, além de sanduíche e snacks. Mas é muito desconfortável. Você não tem nenhuma distração, no caso de não funcionarem as tomadas. Sugiro, melhorarem as poltronas em relação ao conforto, colocarem uma espuma, pois as costas doem demais. Imagina vc fazer isso durante todo este tempo. Poltronas ergonômicas devem ser colocados em prática.
Gabriela Herrera
Very good
Miranda Russell
Overall, a good experience, the train was slightly delayed after 2pm for arrival in WPB from Orlando; however, returning from Miami, there was at least a thirty minute delay on the track due to a bridge issue near Fr. Lauderdale. Note: Parking in WPB to board Brightline is highly feasible.
Zella Frederick
Very clean and employees are very friendly and helpful
DJ MIKE RIZZO LIVE
Great way to travel. Pretty easy.
The bright line is a great addition to South Florida!
The bright line is a fabulous idea! I live right in Boca Raton and the train station and premium lounge areor impeccably clean and outstanding! The employees that work, there are very professional and personable as well. I love that an Uber pick me up from my home 3 miles away and took me right to the station. I did have a premium seat and the only reason why I give it to four is because when I arrived in my seat, there was still trash from the last passenger. Additionally, I was told that someone would come by for snacks and drinks but that didn’t happen. I know the trip was short but I heard that when you do premium you were supposed to get that as a service otherwise what a beautiful way to get some more quickly.
MARCUS ALEXANDER
Very fun ride gets to the destination in no time.
Amanda Zerilli
Clean, updated and comfy. Everything about Brightline is excellent. It’s my go to to get to Miami airport 👌
Ed Florez
Amazing service and smooth trip to MCO . Everything clean
Second time using the Brightline both times using premium... I love the brightline... Clean, easy to book, and a great way to travel... both times managed to get a great deal on price.... i feel prices are still very elevated, in my opinion, being from the UK. Same few issues as my last trip... QR code issues- we had printed tickets as well as on phones... neither reliable.... staff eventually had to step in and let us through gates and scan to use services in the lounge. West Palm Beach Station (my local station) - premium Lounge - food didn't appear to be stocked up. There was one cookie the whole time we were there and we waited for 45 minutes... this was not replenished, and only 2 others were waiting whilst we were there. Ft Lauderdale station - premium lounge was incredible again issues with QR codes Miami Station - premium lounge - the best of all the stations so far, in my opinion I hope to see the cost of travel using the Brightline go down and see fuller trains in the future
K Drikos
Second time using the Brightline both times using premium... I love the brightline... Clean, easy to book, and a great way to travel... both times managed to get a great deal on price.... i feel prices are still very elevated, in my opinion, being from the UK. Same few issues as my last trip... QR code issues- we had printed tickets as well as on phones... neither reliable.... staff eventually had to step in and let us through gates and scan to use services in the lounge. West Palm Beach Station (my local station) - premium Lounge - food didn't appear to be stocked up. There was one cookie the whole time we were there and we waited for 45 minutes... this was not replenished, and only 2 others were waiting whilst we were there. Ft Lauderdale station - premium lounge was incredible again issues with QR codes Miami Station - premium lounge - the best of all the stations so far, in my opinion I hope to see the cost of travel using the Brightline go down and see fuller trains in the future
Jennifer Duncombe
Convenient, reliable and clean
Douglas Wells
I have used the Brightline a few times. My experience was mostly good, but I think they should have a free shuttle from and to all of the airport stops; but they don't so make sure you plan how you get from and to the train stations.
La Vero Donnelly
Clean, secure and great customer service I really like the trains
Alicia Samuel
I love Brightline the most comfortable ride ever.
Nicholas Foster
David Rotondo was an amazing attendant on my very late night train from Miami to West Palm Beach. His customer service skills certainly set the bar higher for all Brightline employees. David is a prime example of what is possible when an individual loves their job and the work that they do. He is very personable and beyond reproach in his professionalism and attitude. I have ridden bright line for over a year now almost everyday, and I feel the need to make sure this individual is recognized. I always look forward to riding with David.
James Petitfrere
The Brightline was awesome this was our first Father Son NFL game and Brightline facilitated our trip including a shuttle to make our day easier than planned.
Luis Alberto Bouza Alvarez
Nice service and always on time
A Bach
Assistant Station Manager Thelma went above & beyond recently in assisting us. Not only did she change our reservations for a later time, she coordinated our ride at Miami for the later arrival time. And she did this while juggling other tasks. Thank you again, Ms. Thelma…….!
NADIA OSORIO
(Translated by Google) The best train service I've ever used in Florida. The trains are fast, the waiting rooms are comfortable, and the Brightline is definitely worth riding. (Original) El mejor servicio de tren que haya utilizado en La Florida, los trenes son rápidos, las salas de espera cómodas, vale la pena viajar en el Brightline
Geri Ferrera
State of the art train. Beautiful, clean, luxurious.
Terri Wood
Easy in, easy out! Station just across the street. Can't make it any easier than that!! And only $7 !!
Hendrick perez
(Translated by Google) Excellent service, everything works perfectly, a very pleasant trip (Original) Excelente servicio ,todo funciona a la perfeccion, super agradable el viaje
Jeremiah Ramberg
Very nice parking garage and a very nice station. Staff is exceptional and friendly. The trains are great as well.
Abdullah Alkaabi
(Translated by Google) Beautiful, serene, and clean; looking forward to the opening of the Orlando station. (Original) جميل ورايق ونظيف ، بانتظار افتتاح محطة اورلاندو
Nicolas Ulloa Gomez
(Translated by Google) The train is very good; it's much faster than others. You can only pay by card, but the service is excellent, the seats are quite comfortable, and there are charging ports for cell phones. The waiting room is comfortable and offers a variety of places to buy drinks or snacks. The trip from West Palm Beach to Miami takes no more than an hour and a half. It's definitely a smooth and comfortable experience. It doesn't make frequent stops. (Original) Es muy bueno el tren, se demora muy poco en comparación a otros. Solo se puede pagar con tarjeta pero el servicio es excelente, las sillas son bastante cómodas, tiene puertos de carga para el celular. La sala de espera es cómoda y ofrece variedad para poder comprar bebidas o algo de comer. El tiempo de West palm a Miami no es de mas de hora y media. Sin duda es una experiencia tranquila y cómoda. No hace paradas a cada momento
Dustin Hilley
Love the Brightline. I use it weekly for travel to Boca and WPB from Miami. I do miss the old pricing prepaid packages but other than that it’s perfect. Looking forward to taking to Orlando.
Howie Alli
Usually they have someone at the entrance exit for help. Large lot with muti levels and an elevator to bring you down right across the street from the train station.
A. Wms-Walcott
Great!
Mark Collins
Quick and easy to navigate parking structure. Lower levels reserved for Avis.
Julius Caesar
One of the best examples of successful capitalism ever
Cesar Castillo
(Translated by Google) The Gastronomy of Real Estate, A great success at Lake Nona Dockside (Original) La Gastronomia del Real Estate , Un gran éxito en lake Nona Dockside
Alejandro de los Rios
My first time in the brightline and was the best experience. Easy to hope from city to city, confortable seats, very fast. Is an excellent way to avoid traffic.
MAX POLOZANI
Conveniently located in WPB Reliable & always on time Best train 🚂 service in the east coast not just in FL.
Thomas Glaser
1st time rider / Ft Lauderdale to West Palm Beach - fair price / on time / no hassle and amazingly clean and Comfortable
Jose Rivera
Nice trip from WPB to Miami and way back few days later. Affordable price for the trip
Sal Castro
The first train station that I've been with a bar!
Diana Lee
Very nice. Great experience. But Uber is way more cheaper...
Three Brothers Clean Team
The cleanliness level of the brightline is far and above that of other trains ive been on. The stations are very nice and offer other accommodations such as clean bathrooms, restaurants bars, etc. The seats are comfortable also. My only complaint about the brightline, not specifically the west palm station, is that security is lacking in the evening. There is almost no screening of tickets in the later trains, which allows for some pretty sketchy individuals to wander onto the trains.
Will Noone
Clean trains and stations. Unfortunately our train was delayed due to signals. The brought round free bottled water and a snack.
Alexis Rogers
We took our first trip to Miami from West Palm Beach. Amazing experience!!!! Friendly and kind staff. Mr Terrance was very helpful and gave us great advice!! Very nice facilities and we were able to explore more of Florida because of the many scheduling options. I would recommend booking in advance or first thing in the morning to get a cheaper price. They tend to increase prices as the day progresses!! Overall excellent experience and we will do it again when we visit Florida again.
Mark W
My sister flew into Miami and needed a ride to WPB. Looked at Brightline website. Plenty of scheduled trips. She went economy. Picked her up at the WPB station. She was totally impressed. Better than the airlines she said.
Penelope Compton
Easy to use . Clean friendly.
Garry Grissom
Multiple daily departures to south Florida. Easy to use app for ticketing. Clean, comfortable seating. Avoid the traffic jams and be in downtown Miami in an hour! Courteous and professional staff. Fun experience for the whole family. Last mile transportation options available as well.
Wonderful ride upto Fort Lauderdale
Excellent service train that takes you from the heart of downtown Miami to Fort Lauderdale. Wonderful comfort and security. There' s shuttle service to the airport. Nice to tip the drivers for their help with luggage.
Just A Lurker
Favorite Brightline station. Great friendly customer service and the free Circuit rides provided by the city are awesome!
BIBI FORERO
I love this service! 😊
Good, Expensive Train Trip; Reservation and Parking Process Needs Tweaks
Took this round trip from west Palm to Miami with my kids. The trains are beautiful and comfortable as are stations and it was a great day trip. It is very expensive ($62 RT p/p plus $15 to park in west palm garage. The reservation system is very wonky as is the parking system which is all automated and needs tweaking. But I would do this again.
Jaime M. Montoya
Impressed with the entire experience
Sean Kennedy
Awesome experience. Yes spots seem a little tight but the overall experience from prepurchasing parking, arrival and access to the station is top notch
Violeta Marinova
Loved it. Convenient, efficient and clean.
To the Brightline on train staff
I ride brightline daily as a commuter and the on-train experience is amazing. You can really tell that the attendants that care, really really care. It's honestly worth the money for the service. Some really great people up there. There are a few names I want to shout out in particular that make my daily rides worth it. LuLu is one of my absolute favorites. I actually miss you doing nights. You always had those bento boxes and tequila and OJs on deck for me. I know that I'm going to be well-taken care of when I hear her over the PA.
Ricky, I'm bummed you're moving to a different time slot and I'm probably not going to see you anymore. I know that you really take a lot of pride in what you do. Thank you for always having the peanut M&Ms and sugar-free red bulls ready for your boy. 8:48 will miss you.
Maria, you are a real one! I really enjoy having you working the night crew. You know my orders but never remember I don't want the towel lol. Thank you!
Thank you to all of the attendants that come out and serve with a smile every day. You guys are amazing and I know that you really enjoy what you do. All of us commuters appreciate it and look forward to seeing you all every day. You all are the perfect start and finish to each day, All we do is rave about how much we enjoy the service you give us every day when we all run into each other!
Peter Yuan
Kevin the attendant is very helpful and mention about the coffee club which was very helpful
Perhaps the best passenger rail service in the US
Relatively affordable. Convenient schedule. Fast & on-time. Clean & safe. Charging ports for electronics. Comfortable seats. Well lit, comfortable stations with ample seating, food & beverage options.
Did I miss anything?
Oh yeah -- a Chick-fil-A located less than a block away from the Miami station.
I took Brightline from Miami to Fort Lauderdale and back. Once at Fort Lauderdale, I took Lyft between the Brightline station and Seminole Hard Rock Hotel & Casino. The cost of a train/Lyft combo was a @$10 dollars higher than a Lyft only option in the morning, in part because the $17 fare was sold out so I paid $22 for a ticket. In the evening, I managed to get a $17 ticket so the train/Lyft combo was only a few dollars more than the Lyft only option. The train ride on Brightline was very enjoyable.
Looking forward to Miami to Orlando service, and hopefully Tampa/St. Petersburg someday.
Sunshine NY
Very confortable train. Very nice crew with good service. Premium place, they give free treat and refreshments. You can also get sanitizer. Lounge Premium has a free if you missed your breakfast or lunch. There is a buffet with some treats and refreshments. You can buy your ticket online or at the station.
Karen Ciampo
Love it. So much less jerky than tri rail. Can't wait for extensions.
Hilaris Guanipa
The best Service and security rides.. Also the employees are so friendly.. Coby is the best ✨✨security guys 🙌🙌
Susan Davis
100% Fan. The station, train,and experience is first class all the way. Whether you are traveling Smart or Premium, you will not be disappointed. Beautiful and spotlessly clean station. Super super helpful staff. Premium tickets give you access to an adorable little lounge with light snacks, beer, wine, fancy coffee, and limited soft drinks. Im a huge fan.
Perfectly Customized Service - Go Premium!
The entire experience was my favorite part.
I took the Miami MetroRail to the Historic Overtown/Lyric Theatre stop which is right next to the Brightline station, the signage at the station made it very easy to find.
The MiamiCentral station - Brand new and gorgeous. I was happy my big checked bag did not need to be checked on the train. Security was very easy, just putting bags through the scanner.
Miami Premium Lounge - extremely clean with everything I was expecting, charcuterie style offerings with fresh veggies and other snacks. The pour your own beer and wine was a lovely touch and very worth the premium ticket price when you compare it to sitting at the bar in the station. The manager (didn’t get his name) was making sure everything in the lounge was in perfect shape and it showed.
Train - Clean and glowing blue, gave a very futuristic feel. Room for my luggage and huge seat back tables to do whatever you need. The attendant Lulu was amazing getting everyone towels, snacks and drinks on the short 30 min ride to Fort Lauderdale. There were multiple outlets and USB ports at each seat too
Fort Lauderdale Station Arrival - Smaller than Miami to be expected but looked very nice and clean. I had to book last minute so couldn’t take advantage of booking a private ride to my final destination included with the premium ticket. I asked the mobility person at the station and he said unfortunately it isn’t possible to add them last minute. However, after going to the bathroom Jay found me and said they had a cancellation and I could take one if I still wanted. Thanks Jay!! Impeccable customer service!
Private Tesla Ride from Station - I am within the 5 mile service area so was able to take a free Tesla ride with my premium ticket. My driver Brian was super friendly and welcoming even though I wasn’t on his schedule. The ride was very smooth and short, and I didn’t have to wait, the car was already waiting out front. Thanks Brian!
I was wowed on my first Brightline experience and really hope that others take advantage of this amazing service. I cannot wait until the Orlando leg opens next year!! Thank you again Lulu, Jay and Brian!
Johanna “SMILES” Faricelli
Clean comfortable and smooth!!! Best way to get to and from Miami !!!!!
Noemi
The BEST idea ever made!!!👍🏼👍🏼👍🏼👍🏼👍🏼
Claudia Nieves-Hanzas
Always a great experience !
Lisa Willis
The fun Brightline employee award from our group (as first time travelers from MIA to FLL which is home) in charge on board was KEVIN! Wow. What an energizer bunny! He made the trip MORE than just a ride. Made the more expensive fare SOOOO worth it. I’d pay more to have Kevin on board every train. Ps-we are NOT related to Kevin.
Shawna Cason
Always a good time. Can’t wait for Orlando to open.
B
Super comfortable. Clean restrooms.
Beth Williams
LOL! Apparently I reviewed the garage! A dash to Miami to catch the Marlins - with a quick jaunt to Bayside - commenced at the West Palm Beach Brightline station on Evernia Street. Station parking is $8 daily or $5 overnight. When you purchase a ticket on-line, you can add Parking at checkout. You’ll use the barcode on your ticket - accessible via smart phone - to enter the garage and to board your train. The station is modern, bright and airy - and it smells clean! You can purchase tickets at the station, confirm return times, get directions to local venues and more from the staff. Everyone there, aboard the train and at our destination was helpful and friendly. I’m pretty sure that every member of the Brightline team smiled or waved at us! Even the Engineer at the end of our return trip opened the window and wished us a pleasant good evening! We had purchased a “4 for $44” fare on-line, which Brightline graciously changed when a less expensive “flash fare” became available. As planed, we enjoyed hors d'oeuvres and cocktails prior to arriving at the station, so we’d purchased tickets in the Smart cabin rather than Premium. The Premium cabin offers wider seats than in the Smart cabin, where the seats already are a comfortable width. Premium also includes snacks and sips - a paid amenity in the Smart cabin. Each station has touch-less turnstiles. You simply scan through using the barcode on your ticket (on your phone). You’ll enjoy free and powerful WiFi in-station and on board. There is also Mary Mary, a new in-station bar and an autonomous convenience store. It was a pleasant one hour and fifteen minutes ride to the Miami station, which is on NW 1st Avenue. This puts you within easy range of Brickell, Edgewater, Little Havana, Midtown, Overtown and Wynwood. There also are convenient connections to Metrorail, Metrobus, MetroMover and Miami Trolley - so you can see all of Miami by train! Prior to heading from the station to Bayside, we confirmed departure times for the free buses to the Marlins game that evening. In no way do I want to detract from my five-star review of Brightline - and it is well deserved - but I do want to suggest that you realize that there is something of a “disconnect” between the bus service to and from LoanDepot Park - home of Major League Baseball's Miami Marlins - and the Brightline station. For example, a bus may not leave the stadium when it is “supposed” to. Last night, we left the game early to board an earlier bus so as to account for the possibility of the bridge being raised and ease any worries about catching the last train home. For all our good planning, we could have spent an extra almost 40 minutes in the stadium cheering on the team instead of waiting aboard the “earlier” bus with nothing to do but check text messages. Um hmm. So we continued to sit just steps away from the stadium on that bus and wait with no word as to when we would actually depart for the station - this being Miami, the driver immediately had gone MIA (cafe Cubano break) until the moment of departure. Yep, just a bunch of people sitting on a bus but finally getting smart enough to use our phones to hear the game announced. And to learn of a score - one of only two versus the winning Rays - we could have still been inside watching had we not thought to catch the “earlier” bus. Despite the bus issues - again, not on Brightline - if you plan to catch a specific train - or to be aboard the last one of the night - know that you can get delayed by a bridge opening or other conditions. Planning to take an earlier train - and knowing there will be another train behind that one should you be delayed beyond departure time - will eliminate a huge potential source of stress and frustration. Our return trip home from Miami was uneventful. Passengers in our cabin were mostly boisterous upon boarding, but quiet soon ensued as most folks quickly were lulled to sleep by the gentle rocking of the train. Brightline is infinitely preferable to the drive - and drivers - to and in Miami. Thus speaks the Native!
Miami Brightline Station good for us
From the moment I walked in and inhaled a very clean and fresh scent the trip back to Ft. Laud was a pleasure. Had the Premium ticket and we made our way to the Premium Lounge. Security was nice and quick. Lounge was nice and clean. Beer, Wine, soda, fruits, vegggies, desserts were available to all here. Complimentary wi-fi and plenty of plugs for our electronics were also available. Walk to train was a bit further than I thought but not bad. Premium coach was at front of train. Had to go through other coaches to get there as we didn't want to have the train close its doors prior to our getting in. Inside coach was nice clean, good leg room also had access to wi-fi, plugs for electronics as well as drinks and snacks for those in coach. Book early and you will get complementary private ride to/from you location before/after the ride with 5 miles from station.
Great service, Cindy at the ticket counter is a Godsend
I had a wonderful experience at the Brightline Miami. Cindy at the ticket counter was the most professional and empathetic employees I have ever met in my life. She showed a lot of grace and care when helping me with my problems. If there are more people like her in the service industry, the world would be a much better place!
Mikie C
Kelvin is great host. The world need more people like him who understand that every human is equal.Go Kelvin & Brightline!!!!
Frank McDonough (FronkZeTonk)
Kevin is the man!!! Old school sofla night life man!!! Killing the game!!!
Alejandra A. K.
We decided to experience going to Miami by train. It was amazing. The brightline premium tickets provide extra wide seats, complimentary snacks and beverages at the Premium lounge and on board! They offer free shuttles to main attractions in every station. Bathrooms at the station and in the train were super clean. It takes about 1 hour to get from West Palm Beach to Miami with a stop in Fort Lauderdale.
Josh Marunde
Amazing customer service, safe, friendly, and an overall GREAT experience.
Milagros Zamudio
All the experience was completely perfect. Absolutely a new and better way to go to Miami. Fast, clean, kind employees, just amazing.
Patrick L. Elmore
I had a wonderful experience. David the train attendant was very friendly and knowledgeable about the “Brightline Experience!” That’s what I call it if you’re doing it for leisure. The Brightline golf carts are a must for taking you down Clematis street or other nearby places. You must ride Premium to get the jist of what Brightline wants to accomplish. I will definitely be planning another full day outing in WPB using Brightline.
Judy Baldasaro
I love Brightline. I use it frequently from West Palm to Fort Lauderdale Airport. So easy to buy tickets on-line!
Jari Hiltunen
Brightline is amazing connection between West Palm and Miami, super fast and convenient. I can hardly wait the Orlando connection to be opened.
Daniel Budd
Very easy to park for the day and enjoy West Palm, Ft Lauderdale, or Miami. It really does take the stress out of travel and makes it fun again. Hopefully Brightline continues with more discounts, bulk options, and corporate/traveler specials.
Carlos Charles
Very comfortable ride. Friendly staff.
Justine Reilly
The cleanest, most convenient, friendly, and comfortable experience ever! Thank you to the accommodating staff and the free courtesy shuttle!
yuliya bahdanouskaya
BEST TRAIN IN THE USA.
Bryce Edmondson
Brightline is a great way to get around south Florida, clean trains and stations, helpful and professional staff.
Gabriel Gabriel
Fun and nice experience…take the brightline😉
Fabricio Sanchez
Incredible experience. Everything clean, organized and schedule very sharp (no delays at all). If you choose premium, they take you whatever you need to do from the Station within 5 miles range. Strongly recommend!
Jeffrey Beier
First time riding the brightline. This train is super clean, and the staff is incredibly nice. Overall, I was just super impressed with how much I enjoyed the ride and experience.
Sherlitza Rivas (Sher)
(Translated by Google) I love it, everything is very clean, the service is punctual and all the staff are very friendly, there are no unpleasant smells and the seats are comfortable. (Original) Me encanta, todo es muy limpio, el servicio es puntual y todo el personal es muy amable, no tiene olores molestos y los asientos son cómodos.
Quality on wheels
We used Brightline (premium class) to travel from Miami Beach to Fort Lauderdale. Brightline has taken a wholly fresh approach to running trains. Top notch service: an example to all train operators, not just those in the US.
Sparkling new stations, luxurious trains and superb on-board service. In the station (Miami Central), the shop was impressive as was the bar. The premium lounge was very well equipped offering everything you could want - arguably more than you need for such a short journey, but in anticipation of the planned extension to Orlando, brilliantly thought out. The ride quality once on the move was extremely smooth which can't always be said of US trains. Sure, the trains are new but the track must also be good.
We used the Brightline+ service to pick us up from Miami Beach and to take us from Fort Lauderdale station to Port Everglades to join our ship. While this was included in our ticket price I think it will come at an additional charge soon. Even when it does, I wouldn't hesitate to use it again.
The checked baggage service is excellent: simple check in and equally simple collection a minute or two after getting off the train.
Staff cheerful and helpful throughout.
Travelling with heavy luggage we could easily just have taken a cab all the way from Miami Beach to Port Everglades. That would have been a mistake: Brightline is easy, good value and the way to do it.
I have used trains a lot throughout Europe and North America: Brightline ranks with the very best.
Laura M
Fun easy day trip to west palm. Bright line is clean and a great upscale way to easily get to a new area. Loved the pick up at our home to get to train station.
Christina reinhardt
From the moment we walked in the doors we were greeted by Jeff who was a great help by getting us booked on the next train as we missed our reservation. He handed my son(7)and daughter(4) a goodie bag with an activity book, crayons, a train pin, goldfish crackers and a capri sun. As we were leaving the station the workers all waved goodbye from the platform. Gina our attendant on the way to Ft Lauderdale was so sweet and patient with the kids as they made a snack selection. When arriving at Ft Lauderdale our driver Ed was just amazing. He even drove us through the McDonalds drive through to grab some food!! My son was begging for a train ride for months and I finally decided to take him. What a wonderful experience every single person made it for us. Brightline obviously has a high standard on passengers experience and each and every one of them lived up to it!! Highly recommend it and we can’t wait to go back soon!!
Allan Arnold
The experience was great. Plenty of employees around to offer help and direction. I paid for parking beforehand and didn't realize the scan code to get on the train was the same one to get into the parking garage. The shuttle to Marlins park was great, although I think I got lucky on the return trip. The lounge was top-notch. Overall, an awesome way to travel.
Dana Lester
Kevin was amazing on our short bright line trip. We laughed non stop.
Ashley Amann
I cant say enough good things about the brightline. The best way to travel in south florida. Wish they had more stations.
Anil Sekhar
It takes the stress out of parking before riding the train when you know you have prepaid for the garage parking along with your train ticket. Clean well lit garage with electric car chargers, good signage and proximity to the Brightline station itself all show good planning. The experience continues in the Brightline station, on board, as well as in Ft Lauderdale and Miami stations.
Verstappen
It was my first time traveling using the Brightline and it was a great experience. It has a modern lounges and amenities. It will be my new only way to travel down to Miami because how convenient and affordable it is. The only issue I had was with a security guard at check in, he had a very condescending tone and was very rude to us because we didn’t somehow know all the procedures to go thru security, it was very unprofessional seeing how we never gave him a reason to talk to us like that but We didn’t let that ruin our experience. Overall I recommend this service to anyone looking to travel!
Gerardo C
Lost one star because the parking garage is too full and the overweight security guard is rude.
Bill Drinkwater
Works fine
Wendy Stewart
This was only my 2nd time using brightline during peak hour and it was just as memorable as the first. Station itself is just as immaculate as Fort Lauderdale. Look forward to my next trip
Mark H
Great travel option, brand new, clean and so easy to use. The staff are very helpful, and it was a great surprise to see the bar for a much needed drink after a long day of work! - Cheers!
Anamaria Cuervo
Excellent customer service
Chad Recht
This is definitely the only way to get to a Miami Heat game from up north
A. R. Baliu
Excellent experience. Continue this way. Congratulations!!!
Brightline + Miami
The train was amazing as always but the best part was Brightline + in Miami, our driver Brandon transported us from train to Lincoln Rd effortlessly and streamlined. No down time from stop to start. Thank you Brandon
Great experience. Would ride again!
This was the savior of our trip. We had to change flights abruptly and landed in West Palm Beach airport and needed to get to Miami in a few hours for a cruise. Uber wanted nearly $300, so we decided to stay the night and deal with it in the morning.
$25 / ticket for my wife and I. And the waiting area was great. Free bag check and clean up environment. The ride was excellent, quick and everything was user friendly and good quality chairs and tables.
Once in Miami, it was tricky getting our checked bags but people were there to assist you. (There is no area really, just meet in lobby)
Once there we got a Brightline car ride to the cruise terminal and it was free of charge. Gave the driver a good tip to make up the difference!
Nicholas Kijurna
Easy, cheap and fast! I got from west palm to Fort Lauderdale in 35 mins for $10. Bought the tickets the night before. Station is easy to navigate and the employees were polite and helpful. Much nicer on the inside than your typical subways in Chicago or New York. Definitely using brightline more.
Hillary Wilson
Clean, safe, easy to use! All staff were so friendly and attentive. I highly recommend it. So much easier than driving to FLL!
Cici Iverson
I purchased premium 🎟. The lounge was well stocked and the staff very kind and attentive. My son and I had a great experience.
Scott Eddy
Beautiful train stop, and the premium lounge is gorgeous.
Abraham Segundo
Amazing service! Modern, clean and FAST!
Anthony Karlin
Epic train station
Audrey King
Clean n convenient
What a way to avoid I-95!
Brightline is phenomenal. Not only are the stations in Miami, Ft Lauderdale and West Palm Beach all impeccably maintained, modern and inviting, but the purpose of being there -- to travel by train -- is fabulous. The trains are beautiful and clean, with plenty of space and overhead shelf storage, the staff are warm and friendly, and the ride makes you wonder why you ever get on I-95 by car! I'm a repeat traveler and plan to continue.
Easy Breezy Traveling
I love taking the Brightline. I take it 2-4 times a week and I love every moment. Always clean and tidy. The stations remind me of being in Europe and the staff is always so friendly! I recommend my friends and family to use it as much as they can. Its very reasonable and 10 times faster than driving and getting stuck in traffic. Kudos Richard!! Cant wait for more stops to be added up the East Coast!
My ride on bright-line
my wife and I decided to take bright-line we were going to a doctor's appointment down in South Beach Miami and instead of having to deal with all the traffic and driving 70 miles one way we decided to try bright-line. My wife in a wheelchair at the time and soon as we enter brightlines doors I felt like a red carpet was rolled out everyone was very friendly very helpful being that this was our first time ever on bright-line or 4 train at that, they helped us get to r train once we boarded and got into our seats and started to leave they came around and get drinks and snacks we did do the upgrade but it was well worth it the whole experience was amazing everybody was so friendly and helpful the ride itself was amazing again just to be able to sit back and not have to worry about driving and when we got to Miami we took an Uber and when we came back to board we had missed our original departure train and it was no big deal they helped us get on the next train back to West Palm Beach in again everybody was very helpful, they even helped me was pushing my wife out to where the cars were. I was so amazed by how Queen and how great the atmosphere was and how much brightline employees went above and beyond to help us I've never experienced anything like this in my life if you've never been on bright-line give it a try and you will be hooked as I am. I'm looking forward to taking bright-line on the 10th to go again to the doctor with my wife and taking bright-line to save the hassle of driving and driving in traffic especially down in South Miami. Thank you bright line for everything keep up the good work!
Love brightline train
My first trip yesterday from Miami to West Palm on Brightline was a pleasant surprise first of all the train station was as clean as any place I’ve ever been and which was really nice several very nice restaurants and places just chill the boarding process and ticket process the purchase was very easy and the train itself was wonderful and I was at my Destiination in West Palm Beach in an hour
The only to travel
These trains are super clean and very nice inside and offer great luxury if you want it and a budget experience that is also extremely nice. We took this train back and forth to Miami from Fort Lauderdale and found it so much better than sitting in traffic on the freeways.
Gustavo Sire
Better than drive
Excellent Travel from Miami to WPB
Brightline offers a clean, professional, top-notch service for transportation. Only problem was having a DJ on my train car?!
I traveled on SuperBowl Sunday and for some reason they thought it was a good idea. The extremely loud group of ladies in the back of the car had to scream louder to talk above the music (at least that's why I think they were screaming). BTW, this was the upgraded (Select) ticket and I thought ppl like that would be removed to another area (DJ and all). Guessing those bottles of wine they were dragging off in the lounge might have turned up their volume.
That aside, the snacks were awesome, with a variety of croissants, mini-muffins, fruit and more. At around 11am they changed it out to chips, a variety of snack bars, fruit and added wine. The coolers were stocked with water, soft drinks and beer.
On the train, the seats were comfortable, electronic friendly and roomy. Food and drink carts offered more of same plus candy and Bento boxes. I enjoyed hummus, pita bread and Mediterranean olives, with a Bloody Mary (helped drown out noise).
The connection between the Metrorail and Brightline has to be a 'Safe-Passage' and it is NOT. Daytime not too bad but no signage to connect the 2 venues. Night time was a bit frightening. I walked right past the alley that goes to the Metrorail, without knowing. It's not a far walk, only about 1/2 a block but no signs and poorly lit. Someone needs to step-up their game. Though they may be separate entities, it was my biggest fear for the trip and clearly something to address.
Purchased regular (Smart) ticket on return and offered bottled water but seat was equally comfortable.
Overall, I will definitely do it again and looking forward to the Orlando route.
Great ride for fun or getting around to West Palm or Fort Lauderdale
My second roundtrip on this Brightline / Virgin train.
I take it Miami to West Palm , spend an afternoon in WP and PB then back .
Great service , modern , on time , usually follows the old US 1 , you can see history rolling by.
Sophia Wasu
The beat way to get to Miami!!
A Few Tips About Brightline Trains
2019 Brightline
Our county, Martin, tried to block Brightline from coming through our community. We were part of the fight. After taking the Brightline train from West Palm Beach to Miami, we are now a proponent of the train continuation to Disney World and beyond.
Our feelings are partly due of our recent trip to the Baltic area where mass transit is a priority. Brightline reminded us of the superb train travel we found in Europe.
At the time of this writing, there was just one stop between WPB and Miami, and that was Ft. Lauderdale. Taking Brightline would be a convenient way to get to the port/airport in both Ft. Lauderdale and Miami.
We were amazed how extensive Miami Central Station has developed. There is an expanding first class “food court.”
To travel beyond, the “FREE” Metromover—Wilkie D. Ferguston-- is just across the street to take you to such areas as Bayside shops along the harbor. The port is just a short Uber/Lift ride away, and the airport is less than eight miles away.
The train did not go fast as it could. There were issues along the intersections. We did arrive on-time as scheduled.
The price could be prohibitive for some. We felt riding the train was safe and extremely comfortable. We did not have to worry about driving down in Miami and even finding a place to park could be a hassle.
Brightline does have a number of tours it offers, particularly for Ft. Lauderdale and Miami. For travelers, this would be ideal for those that don’t want to drive in the heavy South Florida traffic.
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F A B S
I picked up my friend form the station, it was very confortable to look at. I’m sure it is a lot safer and cleaner than trirail and people say it’s worth the price. I can’t wait till it goes up to Orlando. Had an amazing time and was happy a friend got home safely.
Joy Ride to Miami!
Great fun in Select class! Free parking, fully stocked lounge at both ends and plenty of refreshments on board. Smooth and spotlessly clean! Try to book the first row in first coach! Super service!
Bryant rocks
Brightline isn’t cheap, but you know the saying, you get what you pay for...
We took a day trip from Ft Lauderdale down to Miami and were it not for the efforts of Bryant, our day would have ended on a very sour note.
My godson left his phone in the restroom, Bryant was able to retrieve it in record time, allowing us to catch our train home.
Parking across the street!
Using the train makes sense but add the parkin cost and it is not much of a bargain. Tri-Rail makes more sense and has more stops.
Bonita experiencia de viaje
Salimos de Miami a West palm beach a dar un paseo en el tres y fue una bonita experiencia, además de su excelente atención, confor y amabilidad de sus operadores todo fue muy muy bonito. Altamente recomendable
Traveling on a Dime
I live in Houston, TX.
I just wanted to let the everybody know how grateful I was to find Brightline. We recently had a cruise out of Miami, but had to fly to Fort Lauderdale as Southwest Airlines does not fly to Miami. Most of our friends either flew into Miami or paid exuberant prices to catch a Lyft to and from Fort Lauderdale to Miami. My travel companion and I actually took advantage of your ‘first ride free’. Hooray! However, even if the ride was not free, the cost to ride the train is exceptionally affordable and beats out any mode of transportation between cities in Florida.
Every employee at Brightline was friendly, helpful, and professional. The stations were next level welcoming, clean, and safe. We actually found our ‘Smart’ ride on Brightline to be comfortable with all the luxuries of a first class ride. For the life of me, I could not figure out why more travelers weren’t aware of the customer focused service provided by Brightline.
We will not hesitate to use Brightline again when traveling to Florida for our transportation service between cities. The company really needs to consider bringing Brightline to Houston! We could use it for travel between the major cities:Houston, Austin, San Antonio, Dallas, and Galveston.
Thank you again , Brightline from the bottom of my heart!
Only Way To Go
There is no better way to travel to Miami from Ft Lauderdale or Palm Beach than the Brightline. Thirty-six minutes vs 1 to 1 1/2 hours in traffic -- a no brainer!!
Ruji Ssm
Totally a new convenient transportation. (This is one of grand travel on the ground) It is really doesn’t matter for those who have money for this conveniently. It is really secure and safe to go by this brightline because you have to have your bag scanned before you enter the train waiting area. The time is accurate for arrival and departure however, please put some extra time in case there might be unexpected situation happen during the taxi! There are 2 types of the tickets Select class and smart class. For select class, you will have a private lounge to wait with several kind of drink, tv to watch ! a nicer seat on the train and you will get drink and snacks serve for free during the travel time. For the smart ticket you will get a special discount price sometime! You also have a good seat and will get a free water bottle. Rather than that you have to pay. However, there are 3 stops Fort Lauderdale and Miami the train will end at Virgin MiamiCentral's Central Fare, downtown Miami's new food hall. The traveling time during the tree station would be around 1 hour 45 minutes. ( +,- in case there is emergency thing happen)
A brand new transportation facility
We expressly wanted to ride the new Brightline train from West Palm Beach to Fort Lauderdale to Miami, mostly because we love to ride trains. But we were very impressed with this state-of-the-art terminal and coaches. The color scheme is indeed bright and cheerful and very appealing. The staff to rider ratio is very low and there is always someone there to help you figure out the computer or the train schedule. They even waved good-bye to us from the platformas the train pulled out!
When You need To Get There...
Driving, especially in season, can be a major snarl. With parking close by, park and ride -- with Wifi -- the train. Reasonably priced, and an Uber to your final destination. What could be simpler?
Plantation Shutters Florida
Great place all the building around with plantation shutters installed by Floridians this makes the West Palm Beach, Florida the best place, Plantation Shutters Florida
Very pleasant train station, parking confusing
Very european in style, modern, clean. The only problem is parking, there is parking adjacent but they do not have clear instructions on how to pay for it. The attendant at the entrance told us we could pay on the train but there was no place to pay there, upon return we tried to find a machine or somewher to pay and found none. Then when we got to our car we had a ticket on our windshield, we called and they told us it was just a warning but it was sort of weird. We still dont know how to pay for parking if we were to go back.
Anniversary getaway
Amazing 1st time experience on a very clean and a smooth train ride. Staff was very helpful walked us right through booking our tickets and even explain how to change time to catch an earlier ride back. Lobby waiting / sitting area is large and clean also have a kids area. It took us about an hour to get to Miami from West Palm Beach with a quick stop in Fort Lauderdale. They also have an employee that comes by to offering snacks and drinks to purchase.
Hello. Anybody use the Brightline to Miami? Wondering what to do for a few hours there. Is Bayside Market worth visiting? Thanks in advance.
Looking for an miami airport service for next Sunday July 2 from Ibis to miami airport. Something cheaper than Uber & Lyft Thanks
Can anyone recommend an affordable car service from Boynton to Miami Airport?
Please help a limited lady… does Brightline have a stop at the airport in Fort Lauderdale? I’m trying to avoid driving to airport to pick up my son and