Brightline Miami Station
Ride brighter with high-speed rail. The Sunshine State has something for everyone #RideBrighter.
600 Northwest 1st Avenue Miami Florida 33136 United States
gobrightline.com/train-stations/fl/miami
Description
Connecting Florida with stations in Miami, Aventura, Fort Lauderdale, Boca Raton, West Palm Beach, and Orlando. Brightline West is on the way, connecting Los Angeles and Las Vegas. Guests enjoy an elevated experience with in-station lounges, free WiFi, and much more. As the only privately owned, operated, and maintained passenger rail system in the United States, Brightline is here to connect everyone to new experiences. We blend premium train travel and hospitality to make the journey just as fun as the destination. A team of smart, experienced, and entrepreneurial individuals has been assembled to move Brightline forward, challenging the monopoly of the car and introducing a smarter way to get there. #RideBrighter #GoBrightline
Reviews (935)
Nancy England
Conductor was great going Brightline from Orlando to Miami. We splurged for the premium:)
Ingrid Matamoros
Great service .. great experience
Love You
Rosetta and food are In the Brightline Station. Rosetta is good bakery little pricy.
WR S
Beautiful stations and trains. Friendly and professional staff, easy to book tickets and easy to make changes. Really fantastic experience!
Claudia Cambero, P.A.
Everyone on the brightline team was spectacular! Round trip form the Aventura Station to MIami. Such a great vibe!!
Sara Klein
We were looking for a different experience to get to the Fort Lauderdale airport from Miami than taking an uber. Brightline delivered and then some. The premium lounge is awesome! As well as the short train ride to Fort Lauderdale. It was a neat experience for us and we will definitely be back when we bring our kids to a cruise in Miami! If you’re going to ride Brightline book the Premium Experience. You will not regret it!
Lavon I am
As a first timer with the kids everything was a surprise no to mention the ride an the welcoming staff didn’t know I should checked in and the time I reach the train was about to move thanks to the female I forgot her name she did help me got on so it was awesome will be riding Brightline regular
Gina Malcanas
All the employees I encountered were helpful and pleasant.
Raymond Anton
It was my wife and I’s first time using the Brightline. It was a good experience and we will be back!
Angela Snead
The overall experience was superb. The employees were very helpful, consistently checking in with everyone, and the arrival and departure was on time and easy for new riders. If you could get more stations within Florida that would be great.
justo collazo
They were awesome 👍
Charles Moore
My primary reasons for taking Brightline this time was convenience and cost savings. I live in Orlando and booked a last-minute cruise out of Miami. It was easier, faster and less expensive to take the train than driving and paying to park at the port. Got on train at Orlando International Airport at 6 AM, With hot coffee and a breakfast sandwich, by 11:30 AM was was at the buffet of an MSC cruise ship.
Daniel Sotolongo
Had a great trip from Miami to West Palm and it was really smooth.
diane evans
The prime class was very nice.
Lazaro Carreno (Laz)
Great ride, clean trains, 🚆 and great staff. Could not ask for more.
Clara Camargo
Excellent staff and facilities
Francisco Cuellar
Great Service — Just Wish It Went Further
I’ve had a very good experience with Brightline. The service is reliable, the schedules are convenient, and the overall operation feels well-organized and efficient. The trains themselves are in excellent condition—clean, modern, and comfortable. You can tell they’ve invested in maintaining a high standard, which makes the ride enjoyable whether it’s a short or longer trip. The only downside, in my opinion, is the limited route coverage. It’s unfortunate that the service currently only goes as far as Orlando. Expanding beyond that would make it even more valuable for travelers and business professionals. Overall, a great transportation option, and I’m looking forward to seeing how it grows in the future.
Daniel Medina
It was an awesome ride, comfy AND fast
Lorna Dembo
Was my first experience on a train. Definitely one to remember!
David Arthur
Staff were very helpful, train was very clean
RD Adams
Free WiFi. Power outlets at each seat.
Gaby Woitzik
Nice way to Travel! Everything Safe and clean. I Togo the Train and headed from Miami to Orlando. Much faster, more comfortable and cheaper than the airplane
Wayne cook
Departure lounge girls at Miami were exceptional, comfortable seats and some light refreshments made it a pleasant trip. Definitely worth getting the Premium experience.
Angela Kegler
The cleanliness and amazing service exceeded my expectations! It was a premium experience for an affordable price.
Julie Barquist
The employees on the train were friendly and attentive. Awesome experience.
Carmen Chevres
Customer service on the phone is great. They take the time to answer questions and clarify any issues with the booking.
Terry Sprosty
Ability to board an earlier train
Stephanie Smith
This was our first time riding the Brightline from Miami to Orlando after our cruise, and we weren’t sure what to expect—so we arrived early. The check-in and security process was quick and smooth, which was a great first impression. The station itself was spotless, including the waiting area and restrooms. We especially appreciated the dedicated children’s play area, which is a thoughtful touch for families. There was also a convenient coffee shop where we grabbed drinks and snacks before boarding. Once on the train, boarding was easy and well-organized. Our seats were spacious and comfortable, and both the train and restrooms were very clean. Ordering lunch was simple thanks to the QR code at each seat, making the whole experience feel modern and hassle-free. Arriving in Orlando was just as seamless—the station connects directly to the airport, so getting to our terminal via the tram was incredibly convenient. Overall, it was a smooth, comfortable, and stress-free experience. We’ll definitely be riding Brightline again in the future.
Gloria Jacamo
My Brightline experience was made truly exceptional by the outstanding people on your team. My first interaction was with Juan at Guest Services, who showed genuine compassion and care in assisting me as a senior with disabilities. His kindness set the tone for the entire journey. Every security staff member I approached was professional, courteous, and provided clear guidance, which made navigating the stations stress-free. I would also like to commend the attendant in my coach, whose kindness, attentiveness, and dedication to service truly reflected a first-class experience. Finally, the baggage claim team impressed me with their efficiency and organization, ensuring a smooth and easy arrival. Altogether, your staff’s professionalism, care, and commitment to excellence made my trip truly awesome.
Thomas Koulopoulos
really amazing staff. very friendly and attentive
Susan Gray
Everything about the experience was very positive: the cleanliness, the friendly staff, and the timely service.... I highly recommend the Brightline!!
Carol Sunny
Excellent service
André Dixon
Great to have food and drinks on a train ride!
Daphne Vidal
Train was on time, clean, seats are very comfortable. Staff was really helpful and pleasant. Would definitely do this again.
Lillian Steele
We enjoyed everything from workers, (James and Tiffany)refreshments, convenience and comfort! Definitely the best way to get to Miami and avoid traffic!!
Nadia Maldonado
Like to use this train going to Orlando…, no hassles, the staff is very helpful, you do not need to look for the signs, the live personal is guiding you at all steps…, everything is clean…, you have an attendant in each vagón ready to assist… Would love them to build the line till the Miami airport…, it will resolve the travelling for the huge population of all south part of the city…
Rocío Belén Ferreiro
The station is beautiful!! Super clean and new. It has a lot of bathrooms and water fountains. The boarding process was very easy as well.
A R
Great, clean, facilities, comfortable and easy to book. Food is over priced
Ariane Bahr
The train ride was also amazing. Very comfortable and staff was very friendly.
Luis Pardo
Perfect to take the train on time
Eve Feldman
The booking process was quite easy on the app. We chose Premium seating. Because we had bags to check, it didn't come out to be dramatically more expensive than Standard, and we appreciated all the perks that went along with it: the advance seat selection, the free checked bag per passenger, the lounge for our wait at the station, the priority boarding, the wider and more comfortable seats (although it would have been nice if they reclined...the seats move forward about an inch to change up the angle, but that's it), as well as the included food and beverages. The host/steward was super friendly, helpful and served us very attentively. All in all it was a lovely, seamless experience. ONE PSA: They don't allow you to have scissors in your checked baggage (and I don't really get why). It was an annoyance (and a waste) to have to remove and discard the scissors that i have kept in my travel bag for years. Clearly I was far from the only one who did not know about this rule, judging from the pile of confiscated scissors that I saw. Now at least you know :)
Daniel Eaton
Everything about the experience was perfect. The app makes it super easy. I would only add that perhaps the seats could recline lightly, and there could be foot rests as well. Other than that the staff is great! Ordering food on the train is very easy, I will use, and recommend, Brightline to a friend.
J Malave
Always an excellent experience on the Brightline.
Kiana TT
The promotion made the quality of brightline accessible for us. It was about 30 for us to ride.
reynaldo mauricio rozo guevara
Great Experience
andrea b
The attendant on the Miami to Boca ride was superb. Even though train was 30 minutes late the lounge and food at the station made it comfortable.
Laura Castro
Use it weekly from West Palm to Miami and back, I Love Brightline !
Alvaro J . Villa
Overall from the station to the train. Amazing.
Alice Steiner
The team members in Fort Lauderdale were very helpful and their enthusiasm made my day.
Vlademir Tamayo
Took the Brightline from Miami to Orlando on a Thursday, 4/16/2026 and it was the smoothest ride. Paid extra for the Premium experience which came with premium lounge access, more comfortable seating, and excellent service by Nina! Worth every penny.
Mary Coats
The place was clean beautiful comfortable the food was great and the staff was very friendly.
Christina Totief
Clean , spacious , felt safe
Loretta Remy
The whole experience is just so nice when traffic and congestion can ruin a trip. To be able to get on and relax is the best. Clean station, friendly employees.
Kristin Holt
I wish I knew his name but he was working Wednesday afternoon 4/15 in Miami. He helped me change my ticket to the right departing city within seconds. I had a family emergency and had to get home and was already stressed and he made the experience amazing. Actually the experience as a whole was AMAZING!!
Estavon York
Great overall experience. All personnel was extremely helpful and accommodating
Chris Roy
The friendly staff, and the incredible safe ride. Go Bright-line!
Mc Millan Thomas
A very nice, clean modern facility/area
Juan C Borrero
Ease of check-in at station. Helpful staff, cleanliness and on-time departure/arrival.
Clara Ines Gallardo
Is really a pleasure ride on the train to Orlando Station. very nice experience, 100% recommended
Gayle Zavala
The security team guided us as first time riders. The waiting area was very comfortable.
Roberto Moreira
The ride was comfortable, clean and the staff very professional/ attentive.
Nichole Lynch
I love taking the Brightline, it’s fast, clean, safe, and the meal and drink service is amazing
Henrique Vieira
Everything perfect
Jeep “Shadow Duellers” Jedi
It was my first train ride with BL. I was very impressed with the ease from getting there, boarding, the ride and arrival!
RON GHAFARY
Brightline provides an exceptional experience from start to finish
DizTraveler
At the Brightline Miami station, was very enjoyable. Being an original station, it was a bit different than the Orlando Brightline station. The only thing I wasn't fully aware was the Premium Lounge is only accessible up to 2hrs before your departure.
Cedrick King
As a first-time rider, guest services was extremely helpful with directions and boarding, which made the experience smooth and easy. One issue I noticed was with the taxi and rideshare drop-off area at the Miami Downtown station. Taxi and ride share were causing unnecessary traffic delays by dropping off passengers and then waiting in the same area to pick up new riders. This created congestion that should be addressed. Aside from that, the overall experience was great.
Pierre Massa
Quick and comfortable ride. Only problem was a stop that was never fully explained.
James McKeich
Brightline is a great way to get from West Palm Beach to Miami if going on a cruise at Port of Miami.
Rick Pujals
excellent staff on the train with food and drinks service.
Karene Krijt
I had never taken the Brightline, so everything I experienced was very positive, the stations, the ease of booking tickets, and when I entered the train it was so clean and nice and the seats were comfortable. The service team was kind and pleasant. The ride from Miami to Boca Raton was a pleasure and I will definitely ride again
Safir Ghizlane
Best choice, organized comfortable, clean.
Mario J. Franco Jr
Very efficient service
Erika Cañas Prieto
Comfort and space, cleanliness, guest attention was excelent, it will be better with more connection points. The option of drinks on board.
Gilberto Francesconi
(Translated by Google) Comfortable environment and efficient team! (Original) Ambiente confortavel e equipe eficiente!
Betsy Alvarez
Very confortable seats/ride. Clean train. Food on board. Table to eat. Area for carryons. On time. Would do again. Thank you!
Susan Young
We got to the station early and asked to get tickets for an earlier train than we had reserved. It was no problem and a nominal fee with friendly service.
Patricia Murray
From booking to arriving . The entire experience was wonderful! I can’t wait to ride again. Brightline is 🫶
Joseph Hewitt
We are from NC and previous to this had no experience with BrithLine. Initially we were a bit concerned about riding the train after experiences in the north east. We could not have been more wrong. The entire BrightLine experience is fantastic, you arrive at well lit terminals that feel more like airports than train stations. everything is well lit, bright and clean with safety engineered into the experience. the cabins are comfortable and clean, well done bravo. exiting the train and station are equally as pleasant. Just a totally enjoyable end to end experience.
Sharon Sandy
Excellent facility, well run, assistance given when required.
Albert Tamayo
The experience stood out because of the professionalism and attentiveness of the staff. From boarding to arrival, the team was welcoming, responsive, and made the ride seamless. Strong culture of service.
Rick Waters
High quality transportation. I can't wait to take your train to Orlando! I had two great experiences with the customer service desk. First of all I'm Boca Raton. I was having trouble getting a ticket and he walked me through everything. A very nice gentleman. Then in Miami I wanted to switch to an earlier time and they helped me very easily at the desk in Miami. Brightline should be a model for Trane transport around the country. Thank you!
Meghan
First time using the service. Station was clean, organized, staff was friendly. It was very simple and we would absolutely use it again if in the area
Jeffrey Donnelly
Such an easy trip, great experience. Smooth ride. Great customer service in all areas of the trip. Can't wait to take them again.
Zulma Gutierrez Mesa
All crew members were very profesional and attentive
Maritza Lopez
Excellent service very clean and on time
Jessica Kinkead
Great experience overall! Everything was nice, staff was very friendly & helpful. Wifi worked great (which is the number 1 reason I took the Brightline was so I could work). Very comfortable seating as well. Would definitely book again!
Thomas Gansheimer
Great ride, great service, thanks Brightline!
Alesia Patterson
Guess services was very pleasant in all aspects of my trip, going and coming back
Mary Carpenter
Only annoyance was no scissors policy. Not even tiny needlepoint ones
Charlene Piro
all was GREAT exceeding expectations and will ride again
Sabitrie Gangapersad
I could conviently do the booking and receive my qr code
Alan Hendry
Bright and cheerful station with lots of food options
Fidel Orta
Amaizing,i would never drive again to Orlando after discovering Brightline train.
Philippe Cineas
The whole process from booking, departure, arrival, service on board was a superb experience.
Jose Torra
Love the Brightline experience just wish they were a bit more flexible in allowing you to leave earlier/later as standby and not charge you...
Melanie Ashmore
Love Brightline. Clean, comfortable trains and on time. I wish there was a walking bridge at Aventura to get to the mall right across though. We had to take an Uber which took 20 mins (or walk 40 mins for the Mall that is less than 5 mins away)!
Marta Schisano
Liked the experience very much - loved that luggage can be checked in and claimed at arrival, the train was quiet, clean, had spacious seats, nice service, and great restrooms in every carriage.
Anthony Garland
great experience
Murrell K
The service attendants (to Orlando and back to Miami) were EXCELLENT. They made my first experience on Brightline a 10! Thank you for your service with smiles and kindness.
KIPSTUR W
Ease and comfort destination accomplished No complaints Best addition to Fla life
Nicole Sobers
The entire experience was great. From booking to arrival at Orlando Station. We first heard of Brightline last year when we got stuck in Miami due to an airspace shutdown. Because of the uncertainty, we hesitated to take the train. However, this year, we decided to do it after leaving our cruise. It was worth the trip. Online booking was seamless and we even made a change to our departure time. Then we got from the port earlier than expected and was able to make another change at Guest Services without any issues. Truly great service. We also ordered food on board and that too was efficient. Collecting our luggage - no struggle. On board, a few conversations were loud and I loved that there were audio reminders to guests on this. So overall, I would do this trip again.
Kimberly Daniels
The entire trip was smooth and easy. Jesenia took care of us in the cart. She was simply AMAZING the entire trip
Sofia
amazing experience !!! no complaints.
Gildardo Rendón M.
(Translated by Google) Modern Brightline station at Miami Central, with efficient check-in and boarding. Comfortable waiting areas and spotless restrooms. At the exit, there's a bit of a mess when trying to access car transportation; this could be better managed. Mary Mary, a must-see. (Original) Moderna estación 🚉 del Brightline en Miami Central, agil servicio de chekin y abordaje. Salas de espera cómodas y servicios sanitarios impecables. En la salida, un poco de desorden para tomar transporte en carro, podría gestionarse mejor. Mary Mary, imperdible.
Roger Davies
The brightline train provides an excellent service. I just booked a trip from Miami to Orlando. I really liked the comfort, food service, and cleanliness of the train. Finally, getting a rental car was a piece of cake. The Orlando stop is at the airport. A very positive experience.
Fabio Arboleda
Clean Trains and bathroom, nice station with restaurants and very precise with the time schedule
Douglas Maule
First time on this train… wow, such a great experience. Not like the trash trains in NY. Comfortable seats, F&B service to your seat.. love the assigned seats. Good boarding/departing process. Overall fantastic experience. The only way to travel
Edward Martinsmith
I will never drive to Miami again. We were in premium and the lounges were awesome. Comfortable seating on the train and lounges. Bathrooms were clean, the train was quite and fast.
María Angélica Mendoza
Train time table is good, clean train and stations.
ADRIENNE GOMEZ
First time riding the Brightline, and loved it! Will definitely be using it again for my trips to Orlando. Great break from the traffic and a way to get to Orlando without any worries. Great experience for me!
Olivia Saratti
From booking to departure, journey to arrival all was perfect! Thanks
Ana Beltran
The train not only looked clean but it also smelled clean!
Ricardo Aue
Train ride was excellent. The personnel was very good and polite. Overall an excellent experience
Matt P
Comfortable seats and assigned seating makes it a nice ride
Mouse Tolliver
Brightline station is modern and very clean. they could take a little more attention to the Premium Lounge by refill food and beverages and cleaning up.
Jeanette
Everything overall was great. The ride felt safe. The seats not too comfortable.
Jhoola V Sastri
Will take Brightline every time I have to go south.
Ross najah
The ride is extremely convenient and comfortable especially for a long ride from Orlando to Miami
Michael Sherman
Cabin attendants were amazing. I felt valued and welcomed.
Alberto Ferreyra
(Translated by Google) Very pleasant trip, they changed my itinerary just before the train left so I wouldn't arrive too late in Orlando (Original) Muy placentero viaje, cambiaron mi itinerario justo antes de salir el tren para que no llegara tan tarde a Orlando
Lisa Jones
Always a nice experience.
Jaime Gomez
Grate parking ,good monthly parking price ,nice and clean;the bad thing is no control of speed,drivers are Kooo kooo and no signs of 5 mile speed.
ros white
It's been a long time since I rode a train. When I needed a way to get to West Palm Beach after my Virgin Voyage cruise, my friend suggested Brightline. I had never heard of it. I must admit that the whole process, from start, to ride, to finish, was a breeze. I downloaded the app to make my reservation and it was very user friendly and intuitive. After a short Lyft to the station, checking in, boarding the train, and the actual ride was pleasant and safe. The service onboard was wonderful too. I really enjoyed the entire Brightline experience and it also was very reasonably priced. I not only highly recommend Brightline but look forward to riding it again sometime soon!
Marleny Núñez
Very saatisfy with the experience. I am a tourist and I am very impress with the whole expirience including the beatiful station at Boca. Congratulations!!!
Kaylan Julien
I really appreciate the entire experience overall. From booking, pricing, cleanliness, easy wayfinding. As an urban planner and traveling internationally, this is the first train system in the US that I’ve experienced that is similar to Germany. I currently live in Philadelphia and the trains here are a mess! They could use the influence of Brightline up here in the northeast.
Don “Reckoning” USAF USMC
Serenity and comfort with the feeling of security and calmness.
Bruce Swyers
The teams were great at both terminals as well as on the trains. Highly Recommend
Mariana Demarque
The organization in general is amazing. The moment you enter the station everything is clear, signaled and clean. The boarding process is very easy and the people there are amazing. The best way to travel between Miami and Orlando.
Kate
The whole experience was smooth and easy. I am glad I used this travel option and avoided Miami traffic. Clean train, friendly staff and so fast!
Amanda Messina
I wish I knew the name of our service provider but she was on the Miami to Orlando route on 3/22 at 8:45. she was amazing. The whole experience was great, clean train and very friendly helpful staff
Susan Logan
What a wonderful nice clean experience We need this Briteline experience throughout the state of Florida for easier transportation
Happy customers!
Today we had a terrific first ride on Brightline from Orlando to Miami. We were impressed from the start, with excellent airport signage guiding us to the train terminal, easy directions to baggage check, and a very comfortable premium class lounge with nice snacks. Friendly staff helped us find our way to the correct platform. Best of all was our concierge on the train, Robbie, who couldn't have been more nice, more helpful, more informative, more competent, more friendly and more professional. The Miami terminal was just as well laid out with excellent directional signage including to the rideshare location. All in all a surprisingly enjoyable trip.
Deirdre Bradford
The staff were quite helpful and personable, especially on the trip to Miami from Orlando. Also, the trains and nice and comfortable.
John Nelson
A wonderful experience
Adelaida Garvin Maury
(Translated by Google) The purchase process at the kiosk is easy. I loved the punctuality. (Original) El proceso de compra en el kiosko es facil. Me encantó la puntualidad
Wendy Wakeley
The train was on time - the ride was enjoyable. We found the price quite high from Fort Lauderdale to Miami. The train wasn't as clean as previous travel.
elena diaz-orta
Loved every minute of it. Wonderful ride and staff super nice and very helpful.
Maria Prado
It's a carefree experience. Everyone is very helpful
Shelby Carson
The entire customer service was done in the most professional manner. I would continue using the Brightline for my future short trips. My experience was spectacular. Thanks
Myriam Diaz
Making the reservation was super easy and fast.
Dania Costa-Doyle
Convenient and comfortable travel
DDY Travels
Brightline was 5 starts all around-- helpful staff from the moment we entered the station. We were stuck in terrible airline cancelations and had to change departure cities at the last moment.. and the Brightline made it possible. We need more rail like this in the states. As someone who lived in Europe, I miss decent rail travel.
Chuck M
The bright line Miami Central terminal is excellent. It is at a desirable place in downtown Miami. However, there is quite a bit of construction out there so pedestrian travel into the surrounding areas can be a bit challenging.
Jorge Echeverria
First time riding it. Very impressed with how quiet and clean and comfortable the train is.
GEORGE F
Clean train, on time departure, friendly staff and on time arrival. Nothing else is needed.
Jeannette Feliciano
it was a easy process to get through. The price for Premium Coach IS PRICEY. You can definitely get a round trip flight to Miami for cheaper. I wish the seats actually reclined more. Other than the price it was still a nice experience.
Norma Almestica
Excellent Service and Experience
Deanna Tippie
Traveled on Brightline while in Florida. Had a wonderful experience will definitely use them again if an option. Staff was helpful and pleasant.
Becky Montesino-King
The Brightline employees are very helpful
Sue-Anne Pinder
Cabin guy
Trups Dave
I LOVE LOVE & absolutely LOVE the whole experience. I REALLY wish to have Brightline all over USA. I never experience this AWESOME service anywhere. They provided all the help and outstanding services. I really wish to have it in East Coast or all over USA.
Jose Vilar
The whole experience was great
Steve Nathans
Thank you Brightline for confiscating my blunt grooming scissors along with these doomsday-prepper weapon from other passengers. Another nostril hair trimming attack averted!
Anne-Marie Whitaker
Great staff all around, traveled w/ ease
dolores oroian
The overall experience was positive. This was our third time on Brightline headed to Miami. So glad we don’t have to drive to get there and recommend the train to everyone. Keep up the great work.
Kristen White
The crew was great! Nice and clean it was fun ride
Gary Oroian
Always good service in premium. Comfort level nice
Valeska
It was a really nice and calm experience! I loved it !
Cris Castaneda
Great Experience
Barcelis De Oleo
(Translated by Google) Excellent service, I wish it lasted a little longer and that the seats were more reclinable. (Original) Excelente servicio, me gustaría que dura un poco más rápido y sus asientos sean más reclinables
Gabriel Hertzan
Great job.
GS Narayanan
Smooth Ride
MANUEL PRATS VEGA
the station experience , the timing and the comfort.
Paul Sanders
the train is clean and comfortable. I was expecting it to be loud and dirty after a World Baseball Classic game at nearby loanDepot Park, it was not, it was a pleasure to go from Mia to Boca.
T. Preston Herold
Great experience with Brightline from Miami to West Palm. The attendant was amazing. Very helpful and knowledgeable. His service was impeccable. The booking process was also great. Allowed us to change which departure time we were going to be on multiple times as our flight was continually delayed.
Carrie Lusby
I am a travel agent so I wanted to try this experience out to suggest for my clients. Everything about it was a wonderful experience. The lounge was amazing, the people were friendly, and the actual train ride was wonderful. My husband and I have decided this is how we will travel to FLL and MIA in the future. I would love to see this rail expanded further north.
Nina H
The station is always very clean and well maintained. The security process is seamless and boarding is very easy. The ride itself is quite enjoyable with a clean cabin, good wifi, and very friendly staff.
Robin Holden
The seats were nice and clean, plenty of room for luggage. The 6:45pm train was quiet which allowed me to get a lot of work done.
Elena Pestana
The customer service agent in Miami was superb her name is Victoria I will really want to commend her excellent performance she was superb empathetic with me I had a family emergency she helped me getting on the next train to Orlando !! It meant all to me there are not many persons like her she was an angel !! Thanks a lot Victoria you should be promoted to lead the customer service team at Brightline 😎
April Shannon
Best nap ever
Terry Sonnier
Customer service on the train was great.
London Stitchery
Great! Booking was great, lady was helpfull. Station is great. Trains lovely clean and comfortable.
Richard Howe
Our first Brightline experience in Premium seating was one of the highlights of our visit to Miami. I highly recommend this mode of transportation. The terminals were spotless, the food, drinks & comfortable seats exceeded my expectations.
Karla Gallardo
I loved it, I recommend it 100%. Beautiful, elegant, clean, fast, and comfortable. Maybe the only issue was that the air conditioning was very cold—since I came from a 3-hour trip, you should bring a blanket. Aside from that, everything was excellent: the station and the train.
Melissa Ladd
I live in Europe and travel often by train because it’s so easy and safe to use. I was blown away by Brightline’s ease of use, security , cleanliness, and quality of service! I wish Brightline existed everywhere in the USA!
José Carlos Mineiro
(Translated by Google) Punctuality, cleanliness, attention to detail, very pleasant atmosphere. (Original) Pontualidade, limpeza, atenção ambiente muito agradável.
Trailmix305
Ever since the Brightline Orlando route became a thing here in Florida I’ve been riding. I primarily have done solo rides but I’ve also ridden with a party of 4 (me included). I primarily book Premier (expensive I know) when it’s for me it’s fine. My large group was thanks to the deals and points I accumulated. My favorite part of the ride is always the lounge and now you don’t even need a premiere ticket you can buy it for $30 for all you can eat food at the lounge which is useful when you want to grab some snacks and drinks for the road. I primarily work while I’m riding so the premier is just a must have for me. I’ve always enjoyed my time riding. My only feedback is it seems it’s time to improve on maintenance since both of the bathrooms in the premier coaches were out of service.
Karian Natera
It was a very calm, easy and comfortable experience.
Dorothy E Silny
Convenient. Allowed me to come and go in one day. Could not have done so by driving.Very clean.
Marietta Hellmund
My whole experience from booking to the train ride and arrival, was all great! thank you! can't wait for Brightline to get all the way to Jacksonville!
Katie Maples
easy to order food during trip with very reasonable food prices, train cars very clean & have clear directions where to go. Was very easy to switch to an earlier train ticket when my trip ended earlier than expected. Would ride again. Hope the train expands to Jacksonville!
Susy Heiden
Everyone was very nice. QR code to order my beverages was so easy and quick
LD McKnight
Brightline and the entire process was enjoyable. Chauncey was awesome. We got into a accident with a vehicle, and he kept us calm and entertained.
D K
I did not have to interact with anyone but the overall experience was a 10.
doug1262
Every aspect of my ride was fantastic. I chose Premium and was not disappointed! Roomy cabin, comfortable seats with lots of legroom, plenty of space to stow my baggage, frequent food and beverage service, courteous staff, large clean restroom, clean and attractive cabin interior, smooth ride, and a much easier security/boarding process than air travel. I loved my experience!
Chioma Azubuike
The premium lounge experience was great. We just disembarked on our cruise and had not eaten or had anything to drink until we got to the station so we were a little frazzled. The staff was amazing and helped to guide us through the check point and to the lounge, they made suggestions that we could have checked in our carry ons and were amazing. Additionally, the lounge was great. It was quiet, the food and drink options where great, and the seats where pretty comfortable for my daughter(9) and I.
Ray Roberts
The station was spacious clean and airy. The boarding process was efficient. On board, The car attendants were friendly and prompt in providing service and information about the trip. The train departed and arrived on time. The ride was smooth.
Marcela Ospina
(Translated by Google) It was incredible: the punctuality, the flawless journey, the comfort of the trains and stations, and the cleanliness. (Original) Fue increíble , la puntualidad, el viaje impecable, la comodidad de los trenes y las estaciones y la limpieza
Carlos Mauricio Gaitan Gonzalez
We loved the experience...the speed and punctuality of the service
Francisco Valines
Bright clean train with friendly service and a smooth ride.
Kathleen Edwards
Was able to reschedule when I missed my train. Thanks so much
Carla Lorena Nervo
(Translated by Google) Everything is very organized and easy to use. (Original) Todo muy ordenado y sencillo de usar
Anita Rigsbee
I loved the large, beautiful station in both Orlando and Miami. The food and drinks were excellent and the 3 hour ride really flew by because of the great atmosphere and all over wonderful experience. The drop down food trays were great and the bathroom was like something out of the George Jetson show.
paul rigsbee
Check in was good; agent very informative about where to go what to do once we checked out luggage. Food and beverages were very good; service on train was excellent; both departure and arrival stations were well appointed and good food and beverages - wine and beer.
Guy Cote
It was calm - easy - makes flying look difficult/stressful - thanks for making my trip amazing!
Denise Bucklad
Our attendant/server was very cheerful and took very good care of us.
Luis Davalos
(Translated by Google) Excellent service and comfort (Original) Excelente atención y comodidad
Gerardo Storey
Just awesome all together. Never dealt with anyone and everything was handled online.
Fernando Ascaneo
(Translated by Google) Excellent premium service.... top-quality food and drinks (Original) Excelente servicio premium .... comidas y bebidas de primera calidad
Bloom Bar Floral Designs
10/10 the stations are clean, the train is fast and clean and smooth.
Gilbert Kleiner
Brightline is the way to go. An A+ experience. Travel and parking made easy. The future of rail travel for me.
Maria Papa
(Translated by Google) The service was amazing! I spent the trip eating delicious food! (Original) La atención fue increíble! Pase el viaje comiendo súper rico!
Jorge Ceballos
(Translated by Google) The people who work on the train are very kind and attentive, all the time. Blessings. (Original) Son muy amables y atentos , las personas q atienden en él tren , todo él tiempo, Bendiciónes
ORVIL QUIRÓS
It was a great experience from making the reservation, to the facilities and the service from the staff. The trip was pleasant and I would definitely book again.
Sarah Vespermann
It was a seamless experience - and very pleasant.
Luci Aran
Easy and stress free process from beginning to end.
Michelle Lindsay
It was smooth for me being that this was my first time taking brightline the staff was welcoming and helpful. When arriving to the Miami station the outside staff helped me stand in the right place to wait for my taxi to my cruise.
Norwood Edge
Great experience from start to finish (Miami to Orlando). Comfortable and a scenic ride too.
Michael Phelps
The person at the gate was very helpful on my first Brightline experience in getting my QR code scanned on my phone, while I was rushing for the train as it was about to depart
Brian Duffy
Great schedules great employees awesome on time trains and comfortable rides I wish they offered discounts for people on public assistance.
James Ammons
Very easy to change the ticket And a great, stress free, way to get from Miami to Orlando.
Abraham Salinas
Nice and quiet!
Fabian Izquierdo
Confort and service . Oustanding
Naides Brum
Very clean, organized and professional!
Naides Brum
Everyone is well trained, polite and respectful.
Isabel Lopez
Very attentive staff, with great service
Lorie LaLonde
The train seats were very comfortable and very clean.
Michael Powell
My first Brightline experience and it will definitely NOT be my last! I was blown away at the attention to detail, the cleanliness of both the train station and the actual train itself. The seats were comfortable, I was able to read in peace and I got to WPB in no time! Highly recommend!!
Elisabeth Dunn
Riding the Brightline was enjoyable. It was very comfortable and nice being able to move about and enjoy the ride.
Gil Suquet
Very nice trip to West Palm Beach highly recommend Briteline for your travel needs avoid the traffic and ride in confort .
Jon Trent
from app to station to train to attendant Janeisy. all aspects were perfect.
Jean Francis
I like the organization
ha nguyen
A total win.
erica clark
The staff was amazing. Very friendly
Carolina Orejuela
The comfort is outstanding, however, the food is not worth the price. Other than that is great. Although, the last experience was kind of frustrating because there were a family sharing the same cabin and they were making A LOT OF NOISE but no one from the crew asked them to stay quiet and it was pretty late, we were tired and just wanted to have a nice ride in calm.
Janet Tull
Customer service matters and I have experienced great service anytime Yvonne at the front desk has helped me.
Nazy Ramallo Sierra
Always a great experience.
Joel Miller
The train was Ontime . It was clean and quiet . The bathroom was like first class on Emirates. And there was even food. It is now my go to get around Florida
esther telcy
Very quick and easy to apply. The departure and arrival station was a phenomenal experience. It was at my leisure and was an outstanding service for just an $80 dollar rub trip ticket to Miami !! I am definitely going to be traveling on the Brightline train more often !!
Dudley Stephens
Although slower and bumpier, Brightline felt like a high speed train in Japan or Europe. I was amazed at the cleanliness, quiet, and comfort of the experience. I will definitely been booking more trips as they fit my future needs.
Johny Ortiz
The Customer Service experience from the team was amazing.
Cristy Brustein
I would like to take a moment to recognize an exceptional employee, Daniel Barrios, based out of the Brightline Central Miami station. Daniel went far above and beyond in assisting my family during an unexpected and stressful situation involving my son. From the moment he stepped in, he was incredibly professional, patient, and compassionate. His kindness and genuine empathy immediately put me at ease, and he handled the situation with such efficiency and care that what could have been a very difficult experience was resolved smoothly. Daniel’s calm demeanor, professionalism, and willingness to help truly made a lasting impression on me. Employees like him are a tremendous asset to Brightline. It is rare to encounter someone who not only performs their job well but also shows such authentic kindness and concern for others. I am incredibly grateful for the support he provided my family, and I hope Brightline recognizes what an outstanding representative of their company he is. If every employee carried themselves the way Daniel does, the world would be a much better place. Thank you, Daniel, for being who you are and for turning a stressful moment into one filled with reassurance and support. You truly made my day, and my family will always remember your kindness.
Roselia Pinto
(Translated by Google) I love traveling by train with Brightline. A stop in Fort Pierce would be very convenient. Thank you. (Original) Enamorada de hacer mis viajes en tren con Brightline. Sería muy conveniente una parada en Fort Pierce. Gracias I love traveling by train with Brightline. A stop in Fort Pierce would be very convenient. Thank you.
Martin Klein
Excellent experience. Clean and safe. Superb experience. Stations safe and clean as is train. Adore Brightline. Best way to get around Florida.
Renee Darmstadt
Everyone was so accommodating and out to make sure every rider had an excellent experience.
Orlyce Torres Meza
The app makes the booking a very easy and quick process.
Wealthy Places
We were celebrating our 21st Anniversary and looked for a way to make it special so we decided to take the train from Orlando to Miami. Rochelle provided for service for us on the train and made our travel to Miami pleasant. Rochelle was knowledgeable, professional and courteous. Thank you so much Rochelle for making our trip memorable.
Amy Longton
This was our first time on Brightline and we were very impressed! from the booking process, to the comfort of the trains and the onboard staff it was a great experience and will do it again when travels allows.
Sony Francois
The staff was courteous and the departure station was clean.
Tony Barkley
The trip overall was very good. The personnel was polite and professional all the way. Everything was clean.
Taylor Schreck
Friendly and helpful staff at a clean and convenient station. 10/10!
mai oizumi
It was just like riding a train in Japan! Beautiful ride! I won’t ever drive for 4 hours again to go to Disney World from Miami! Loved the cleanliness and atmosphere in both stations!
Yvonne E. Hughes
Being my first time , Premium was great experience. Maybe have some areas roped doing a backup while waiting for trains if there is a delayed train.
Nikki Giacobazzi
The experience was very civilized from start to finish! Booking was a breeze, checking in at Miami and departing at Palm Beach couldn't have been easier or more straightforward. The train itself was clean, modern and very pleasant. The staff was friendly and helpful! All of the above is so rare these days, I have raved about the experience to everyone I have seen during my stay in Florida.
Ronny Blanco
(Translated by Google) Easy to use and they have good deals (Original) Facil de manejar y buenas ofertas que tienen
Guido Crameri
Please stop taking away my scissor in Miami it was a present and 30 years old. The scissor was about 2 inches long and bent for nail cutting. Next time givet to the Train kontaktor he can givet back to me at WPB
Mike Murphy
Every part of our experience was great! Very clean!
kaylaa pooh
Everything was perfect clean service was amazing. It was my first time riding and I would definitely use Brightline to go to Orlando again
heather scott
Charles Washington l, the attendant in Premium Class from Miami to Orlando, was hands down the best attendant I have EVER had and I ride the Brightline often. Nothing short of amazing! Kind, funny, attentive - he was so good!!!! I will choose this same route again just because of Charles!
Charles Haddad
The comfort and cleanliness of the coach and the bathroom added to the positive experience.
Robert Cambo
No better way to travel to Orlando from miami. Large seat, legroom, WiFi, bathrooms, easy boarding and off boarding. Beats the hell out of driving or flying. Did two real estate deals while on the train. Big Fan
Alicia Phillips
The train was so clean and the customer service team was very helpful and friendly.
Hector F Ortin
All staff were great. Great experience in general. I chose to travel by train instead of renting a car. I do not regret.
Valerie Medina
Train was very clean and service of food & beverage was very quick and easy.
Jennifer Richmond
Comfortable seats, lots of storage, convenient bathroom, access to plugs and food!
Abigail Solorzano
It was super easy to book and the whole trip was calm & enjoyable
Len Archer
The online booking experience was excellent
Valerie Howell
how seamless getting to and from the station was and the quality of service, efficiency. Boarding was easy and the trip was enjoyable because it was quiet and comfortable.
Kodee Napier
First time of riding the train, it was clean, quiet, and didn't have to fight the evening traffic.
Luis Francisco Torres González
Train was clean and punctual
Anne Condio
Smooth, relaxing, and friendly staff
A D
It was worth every penny - very relaxing!
G. V.
Clean train, polite employees
Alyn P’nok
It was my first time riding the train ever and so a friend with his guidance took me on my first train ride journey was pleasant, smooth, clean and effortlessly pleasant
Ana Chayeb
Friendly service and Concern for me, getting my coffee and sandwich without missing the train!
Dionne Bryant
Train ride was amazing. The booking process was easy the train was clean and the ride was very smooth. No issues even with the luggage free for carry on
Michael Love
Brightline experience was wonderful from the time we got to the station and made it to our arrival. Guest service was top notch and the ride it self was really great and timely. Thank you Brightline!
Jared Stoffers
Everyone from the entrance to security to boarding and on board were very pleasant and helpful. Process felt stress free and service was so quick on the train we got our snacks and drinks instantly and enjoyed our comfy ride
reas kondraschow
Great Customer Service on the train by Dave.
MICHAEL CURRY
The staff and food and beverage options were great!
E F
Brightline from Miami to Orlando. A very good experience in the lounge and during the trip. Everything was very organized. Thank you
Sara Jandreau
Easy to check in. The premium lounge with nice and comfortable with a variety of snacks and drinks. The ride was relaxing and the attendants were friendly and very helpful. I would recommend this for anyone who wants to get from Orlando to Miami.
Steven Eliades
I had an outstanding experience going from Aventura to West Palm Beach and back. Everyone at the stations was helpful, kind and accommodating. The trains were spotlessly clean. The seats were extremely comfortable and the entire experience was five star all the way I can’t believe that I’ve never used this before. I highly recommend.
JIMBO (MAN ABOUT TOWN)
The attendant in my car-2 was the best person I have had riding on your trains. I don’t recall his name yet my reservation was DNCRGM & it was the 9:45 train on 02/02/26. This guy was great & made my trip extremely enjoyable. The lounge was extremely clean with fresh snacks & drinks. I actually wished I had more time there
Collin Wicker
I enjoy traveling by train in general. I found the Brightline experience from departing from OIA to the ride itself to returning from Miami Brightline to be a very pleasant experience. The train itself seemed well maintained, modern, and fairly clean.
Amanda Sangster
Everything about the experience was great- from checking-in, security, the train ride and amenities to arrival. Everyone was friendly. Everything was clean and efficient.
Adriana Riesgo Lima
Hard to find but great installation
Jarod Rollins
After living in Germany for 7 years the rail system in the USA paled in comparison, however Brightline gives me hope for the future; its clean, comfortable, convenient and faster than driving. Unlike my plane, it was on time!
Roger Coley
My wife needed wheelchair assistance through the station to .the Premium lounge. Guest Services made sure someone pushed her to the lounge. Then he told us he'd come back 15 minutes before departure to push her to train side. I was skeptical - until I saw him come back like he said he would. He took a pic of her ticket and emailed it to Orlando so someone would meet us to push her into the station. After arriving in Orlando, someone brought us to baggage claim, then another young lady took us into the terminal as far as she could go so I could pickup our rental car. This went far beyond the call of duty! Fantastic customer service! Thank you for treating my wife like the queen she is! The only thing I didn't do that I wish I did was buy a Brightline polo shirt. I still want to, but there's no online store. Brightline, if you're willing to help me buy some swag, reach out to me! Thanks!
Paula Mareco
Everything was really in order, really polished. Easy process to check in, to access the train. The train was modern, comfortable, wide. Restrooms on board were impecable, that's a big plus! Only two comments to improve: on the way from Miami to Orlando the catering service was severly delayed and affected due to staff issues. It was anounced on speakers but it did impact the travel experience as many passengers wanted to eat/drink and that was not possible / difficult / delayed. The other comment is about the luggage, the space is a bit limited and the overall luggage policy is not clear: what should be brought on board? what checked in? what should be storaged? what should be put in the overhead compartiments? Those two are the only aspects in my view that you could improve, rest of the trip was 10/10!
Ernesto Torrez
I loved the trip, it was very comfortable, very tidy and above all safe.
Janine Zanetti
The entire experience on Brightline from the booking to boarding is a complete pleasure!
awasheno awasheno
The train was super clean always on time and the service was amazing and the train station it self is super nice
Paul Hertz
I loved the rides. And everyone was terrific. Courteous, knowledgeable and helpful
M Tobon
Easy ticket booking, beautiful and clean trains and stations, friendly staff, reliable, on-time train schedules.
Jazlyn Mitchell
I can not stress enough how amazing this team of people are! I got stuck on the train and my kids were on the platformZ the staff were swift professional, caring and overall amazing to finding my kids with in seconds and comforting me and them on the train. I was reunited with kids with in the hour ! From the lady who identified my kids on the platform in seconds and Marcos at the desk who supported with no confusion and perfect support snd care. Then on the train i was stuck on they were so comforting. In the worse situation this team of 5 were amazing. For that i will ALWAYS book this train. Amazing! 1000/10 thank you to everyone from me and my kids
Jenny Goncalves
I loved how punctual the service was and how clean it was.
Miami Family ENT
Fantastic experience. An easy comfortable ride to Ft. Lauderdale
Ryan McKeen
Sex is great and all but have you taken the Brightline?
Robert Gonzalez
My wife and I needed assistance in walking from entry to the train. Customer service had an employee who provided wheel chair for my wife and escorted us to our seats. Very very helpful.
VB Joshi
Brightline is AMAZING. I travelled first time from ORL to MIA and it was a pleasure. No traffic, no stress, work all the way through (although the internet is a little choppy). Service in the premium cabin is great. The booking App is great too. Simple to book AND modify. Overall a wonderful experience.
Christopher Shields
The steward in the premium section was so nice and accommodating. The train was spotless as well.
Bright line Hub Shines
Bright lines Miami Terminus is special. Good food selections, Bright line Premium Lounge was a nice surprise. Easy to find your way round.
Small snags with Brightline, but annoying
The train service is magnificent and we recommend very much for going to either Miami or Orlando from West Palm Beach and vice versa. However, a couple of things that we found problematic:
- Shuttle service from MIA to the central station never showed up. The alternative means, taxi or uber, are far away from the shuttle stop. My wife almost missed the train because of that. Stay away from brightline shuttle?
- When boarding the train in West Palm Beach, her small sawing scissors were confiscated while they passed TSA checks in PBIA, Los Ageles, Sydney, Auckland and Miami airports! Can Brightline align their checks with TSA??
Mia Roe
Train was clean and quiet
Sabrina Swainson
The whole experience was smooth with courteous, professional staff and the departure and arrival times were as published. The train was clean, bright and comfortable with spic and span restroom. It was my first experience of Brightline and it definitely won't be my last.
Chito Bear
My first time riding with Brightline To Fort Lauderdale, and was amazed how nice, clean, Very comfy, and really beautiful station in Miami. I recommend it to anyone who needs or want to get up to FTL to WPB.
Cherry Pie “LeSaint” Barnes
Franklin Tovar, Jessica Zapata, and Wencil Miller were amazing host. Their customer service encouraged my husband and i to used Brightline Train as a way to travel more frequently. We are looking forward to another journey with Brightline Train.
Ricardo Santos
On-time trains, comfort and not crowded. Also good snacks and lunch options, although quite expensive.
Fernanda Valinoti
(Translated by Google) Beautiful place, comfortable and super accessible (Original) Hermoso lugar, cómodo y súper accesible
Stella
I love Brightline and I have been recomending it to all my friends and family.
Ahmed Shtaiwi
This was one of the best lines I have ever took in my life,,,,,clean, the service people are awesome, and everything was just tight. Nevertheless, the train coaches were very clean and nice.
Bridget Peirson-Davis
We had been delayed at Miami Airport when one of our suitcases went missing after our long haul flight. We arrived at the station, tired and stressed, with about 4 minutes to spare. We were desperate to get to Orlando. Your staff could see how important it was for us not to miss the train and they did everything they could to ensure we got on it, which we did! Your staff member in the train was delightful too. Thank you.
Ernie B
The train was very clean and had comfortable seating with lots of leg room.
Sky Fly
The booking process is very easy and quick.
Lauren Choute
smooth and easy ride
KATHY WASMILLER
The train left exactly on time, it was a nice ride. The food and services were a wonderful surprise.
Ensivilize Jean
From top executives to bottom employees (but not least) gave me exceptional service. Francoeurla Jean..
Nancy Kammerling
Loved taking the Brightline A seamless experience 👍🏻
Frances Donato
Very enjoyable ride, all staff were experienced, friendly and courteous. Overall, great experience.
Lisa Bates
Very pleasantly surprised by how clean the MCO station was and the train itself. I have told several people that I will be using Brightline again. Highly recommend. Extremely convenient and relaxing. I was able to get so much work done and the train was very comfortable. 10/10!
Rodrick Castro
Good, comfortable, arrived on time.
Arin Canbolat
The ride is always efficient. Service is impeccable from the staff. Clean trains and stations. Friendly service.
jeffrey frankel
First timer! Thoroughly pleasant experience from booking online, awesome Miami station and last but not least, the clean, comfortable train ride. Amtrak, I’m talking to you!!
Laura Marenco
My husband and I recently used Brightline from a Caribbean cruise we took from LA to Miami. Brightline facility is extremely clean. Staff is very efficient and helpful. We've only tried Brightline once before, and our experience was even better second time around. From the help desk to employees staged at the entrance to the trains, escalator and elevator, get your luggage, etc. were all extremely positive and helpful. FAR better than airport that's for sure! Seats on the train are comfortable. Food is offered for sale or bring your own snack. Employees on the train trip were pleasant and helpful. Upon arrival to Orlando Airport, we had excellent assistance from everyone. Bathrooms VERY clean. It's a "no brainer" to try/use Brightline. It was a sit back and relax experience the whole way!! We traveled on a Tuesday morning.
Steve Ware
Security. Personnel were couroand helpful
Erika García Mayorca
Brightline the best
Employees to the rescue
My husband and I took the train from Orlando to Miami. While in the station my husband fell on the escalator. The employees quickly stopped it, and attended to him wonderfully. They were vey thoughtful and extremely helpful.
Ms. Tima
My experience was great, from booking to seating, thru travel. I would highly recommend Brightline, Clean and Safe Atmosphere !! Also-I will start booking and traveling thru Brightline for other trips. Thank You to everyone who was involved on that trip🙂 I give Brightline 10 ⭐️’s - Above and Beyond. Happy Customer🌻🌻
Jim Woods
They were very helpful and polite.
Janet Gamache
Brightline was a great experience from start to finish. The ride from Orlando to Miami was comfortable and offered a good space to get a lot of work done with internet access. We enjoyed it and would do it again.
Brightline Rocks!
Victoria from MIA station made our Valentine’s Day special by getting us last minute tickets for the 3pm train! Thank you Victoria!
I L S
The convenience of the App is a positive experience. From logging in to final booking, everything is self-explanatory. Wonderful!
Nancy Lanza
The train ride itself is fabulous. So is the Miami station. It’s clean and almost glamorous. The only criticism I have is that the GPS will not direct you to the parking garage and they need better signage because it’s difficult to find. Especially for people who never go downtown-It’s nerve-wracking. Easier to take the monorail.
Oscar Castaneda
Amazing experience. As someone who’s backpacked through all of Europe in trains, I was incredibly impressed with the experience and travel time.
Tina Schinner
This train was extremely efficient and very like riding the bullet train in Japan.
Jeffrey Ruland
Great way to travel to Miami. The entire crew was extremely friendly and helpful.
Jann Berman
easy. comfy. friendly. helpful. efficient
JOSEPH MCGHEE
Excellent journey on BRIGHTLINE from Miami Central to Orlando. Check in at the station was fast and efficient, excellent facilities, in a quiet not too crowded environment, very speedy and efficient boarding process, excellent facilities on a clean quiet and fast train. Staff very helpful, courteous and efficient. An excellent stress free way to travel between cities.
Vicki Adams
Brightline is awesome! No more risking my life on I95!
Janet Wolk
Although I knew about Brightline, I had never traveled on the train before. I was very much impressed - with everything. The parking garage was convenient (and purchasing parking online when I bought my ticket was a good idea) and the walk to the Miami station was quick. The station is clean, bright and beautiful and there are many places to buy all kinds of food. The restrooms are modern. When I needed to ask a question, the employee was helpful. The trains were on time and the seats in the cars were very comfortable. I can't say enough good things about my entire experience and I hope that more people become aware of and use Brightline
David Taylor
As a person who travels to Miami a lot, Brightline has been wonderful. You don't have to fly which sucks. You don't have to drive which also sucks. You can do work, play electronics, or, my favorite, take a nap! I have ridden Brightline for at least 10 - 15 roundtrips and have yet to have a bad experience.
Shara Cunningham
The entire process of booking to departure to a comfy ride made the overall experience great.
Beverly Moore
My experience from Orlando was very delightful and your Representative James was very polite and had compassion for every patron.
Lea Steinberger
Everything with the Brightline was just nice and easy. Will use it again and again. How I wish you would eventually go to Atlanta!
Brian Young
Spacious seating area. Fantastic restroom facilities.
david henshaw
As travelers from the Uk, we found the guest service team really help
Juliane B.B
Brightline was an amazing transportation experience. Safe, fast, clean and convenient!
Angel
Everything about the ride from start to finish is amazing. I’ll always get the premium package so I can enjoy my cocktails on the way to Miami. Best train system for sure. The snacks are awesome too. The train attendants that pass out the food and drinks are always so nice and awesome. Worth every penny!
Juan Trujillo
Brightline really is a game-changer for South Florida. Clean trains, smooth ride, professional staff—and the fact that you can hop from Miami to Fort Lauderdale in about 20 minutes still feels kind of futuristic. That kind of flexibility to switch cities on a whim is a huge quality-of-life upgrade. For a region that’s been so car-dependent forever, having a fast, reliable rail option feels like a win we don’t talk about enough. We’re so ucky to have this service
Bob Hicks
Brightline train was clean, staff was friendly and attentive, food and beverages were prompt and fresh. Very positive experience!!
Buster Chapman
Had to change our tickets an hour before and it was quick and easy and no fees!
Alibee
First time on Brightline and really impressed. The whole process works-it’s easy to book, runs efficiently and the staff and guest experience was great. Would definitely recommend and beats the Turnpike!!
Shem M
Train your as clean spacious seat texture lovely, able to book seats with table charging port by luggage and by toilets.
Matías Ezequiel Rey
(Translated by Google) The journey is comfortable, the train is very spacious, and the food options and service are great! (Original) El viaje es confortable, el tren muy espacioso y la posibilidad de comprar comida y el servicio geniales!
Dayof perfection
Server Jose was wonderful, friendly and efficient while we experienced a great and fun train ride from Miami to Orlando😊Would highly recommend Brightline Train Servce! Hoping Port Canaveral will be a future stop!😊
ron willis
Clean fast and great experience
Joanie G
Comfort, Cleanliness, on-time departure and arrival, helpful and friendly staff
MARION CHASE
Checking in a bag was easy and attendant was very kind.
David Rosenberg
The Brightline was a wonderful experience. We were going to rent a car but opted to take the Brightline. Went from Boca to Fort Lauderdale. Then to Miami. Lastly the three plus hour ride to Orlando. The trains were all comfortable and very clean. The staff at the stations were friendly and helpful. Highly recommend the Brightline.
T WunderB
Smooth and seamless process from start to finish. Train was clean and quiet. Great way for getting to the game and back.
JKES
it was clean, there was food, there was a TV, I was able to sleep. train itself was also very nice very comfortable I would travel this way often if it was in my area or across the US
charles Joseph
Easy
Patty Hernandez
Fast time commuting saved vs. driving. Very EZ onboarding, convenient coffee + juice + food options. Super clean locations, clean bathrooms. Easy load in + seats are comfy. Would be nice if some seats reclined for sleeping / long commutes. Will be back again for other trips, thank you!
Monica Couso
Brightline is the way to go! It’s easy, comfortable and so spacious. The Premium ticket is worth the the value. The lounge kicks off the experience pre-ride. During the ride, the drink and snack offerings coupled with attentive service make the ride even sweeter! Large windows allow for a picturesque scene as you ride!
Juan Escobar
Relaxing way to travel. Went from Miami to Palm Beach on Saturday morning.
Beatrice Freddie Martin Foster
Seriously good food.
JACK BOETEFUER
Every person we encountered was friendly, thoughtful, and professional. Brightline has the best transportation experience of all including vs. planes and all other railway options.
Mike Miller
The seats were comfortable and had plenty of room. It was nice to be able to work and commute at the same time in a safe and very nice environment. Accommodations were first class and will be doing it again for sure!
Lillian Colón
Loved the whole experience using Brightline for our trip to Miami. The train station was beautiful and very clean. The ride was smooth and left on time.
Toyya Cisneros
Amazing all around. Clean, roomy, smooth, charging options, and the stations are fantastic. Again, clean, quiet, smoothly run, great bars and restaurants.
rucci tempura
The train was on time, it was clean and quiet. The station was also super nice and clean.
Cesarnice V.
Service is exemplary! Price is fair and provided with food and snacks. Train is clean and service is excellent. I highly recommend this whenever you’re in Florida.
Joseph Blount
Brightline is AWESOME!!!
KAY LERNER
Booking online or through the app is as simple as 1-2-3! Making changes is easy and convenient as well.
Mareka Miller
Everything was seamless from start to finish. The workers were super friendly. The train was clean, comfortable and roomy. It was a huge perk to have wifi and charging ports.
Martins Ferreira
Comfort, complimentary snacks and beverages.
Anna Zambrana
The entire experience was easy and the staff at the stations were very nice, helpful and friendly as well as on the trains
Blue
Both attendants on the train were amazing. This was our first time and look forward to riding again.
Gisela Edelmira Wendorff Sifuentes
The seats with the table in the center are very comfortable. Also, It's good that there's a plug.
Jorge Garcia
Great experience, will do it again !
Amy Hays
I love riding the brightline. The cars and employees are great. My only negative is the parking experience because the gate wouldn't let me pass and I had to take a ticket and get customer service to put a sticker on it to exit the garage.
Rupert M
Entrance on NW 1st Ct.
AMSExecutiveSolutions
WPB and MIA stations were very clean, modern, brightly lit, with convenient rest rooms and food options. The train was equally comfortable and modern.
Sara Powell
Clean comfortable ride usually on time beats driving
Alberto Ibarguen
Clear, efficient process. Friendly and helpful staff.
Don Darling
Our car attendant was outstanding. Helpful in every single way. Pleasant to everyone. Assisting with luggage preparing people ahead for departure, etc. etc. etc. fantastic.
Eileen Mamo
It was great. Can’t wait till we get a station in Stuart!
Claire Gudewich
Actually, the entire experience was excellent. The lounge was well stocked, the staff were friendly, and the train was super clean.
Sarah Payne
Very easy and straightforward process. Train was immaculate. Train left on time.
Gudrun Miller
Wow, so many Kind/ Caring Staff members. The premium lounge experience was unbelievably wonderful. We were a bunch that had different dietary needs, and there was something for everyone. Well Done! On the Train… like being pampered and still arriving at a destination. Meal is great. Adult beverages 🥰 Plus the arrival was 5 minutes early! A+ Rating… The whole Family loved it!
Ernesto Aguirre
Very impressed with the premises and the train station and the train itself. The personal very well trained and knowledgeable. The customer service top of the line. From front desk to the Nicer bartender. Love the experience
Shane Tews
An easy way to get around Florida. Ticketing was easy, and the whole team was courteous.
Lucy J.
The whole experience from arriving into a clean station, booking on arrival, clear announcements, food delivery to the seats, clean restrooms.
Jessica Smith
Easy booking experience, the seats were comfy and the ride was pleasant. I had never been on a passenger train before, not counting the Hogwarts Express at Universal.
Fast and comfortable train service from Miami to Fort Lauderdale.
Very nice modern train station and well located in downtown Miami. Nearby connection service for metro and metromover that offers free metro service to get around Miami. This service offers 3 different loops to make several stops in the city center. The metromover station is located directly opposite the Brightline exit. For metromover wagons there are only 4 seats per wagon. This service is very busy and you have to make standing trips most of the time. For the Brightline station you have on site, a bar, restaurants. Please note that Brightline stations have secure access and all baggage is scanned.
John Sprankle
Overall, a great experience from the booking process to the guest experience. The ride was pleasant, very peaceful.
Chuck McDuffie
We rode to Kaseya Center from Orlando for the Heat-Magic game. The station was 4 blocks from the hotel in Miami and the ride to Orlando was perfect and on time.
John Sherman
Everything was quick and easy to do. Smooth, quick train ride from Miami to Orlando. Comfortable seats. Food could be a bit better, but overall great experience.
Augustod2007
Great comfort, punctual, amazing service!
Lawrence Atkins
I love the ride it is awesome.
Paul Shirley
Could not fly out of MIA and was not going to spend another night in the terminal. Took an Uber to the Station and I was gone right on time and back in Orlando. Easy
Steve Sassard
Clean, quiet, fast and non-stressful! Everything air travel is NOT! Very good experience from booking to arrival at destination was great. Can't wait until service is expanded to Tampa
Carolina Castillo
From the moment I entered the Orlando station, the service, both in English and especially in Spanish, was very friendly. Furthermore, during the trip, the service provided by the Latin American gentleman who was selling snacks and drinks on the train was excellent.
Jaime Ferrer
The entire experience from the cleanliness of the station, to the food and beverage choices was great. However, there should be a bathroom within the lounge area.
Dr. Brenda Sullivan - Louard
Everyone was helpful and courteous.
Jesus Martinez
everything as expected,on time.
Niya Walkine
It was such an easy process because my 10 year old was able to put in her own reservation
Cristina Herrera
Very comfortable and very good service.
Tim Cabot
Just overall a very good experience, including with your staff. One small point - the Miami departure terminal is well signed when you are there but if one enters at the wrong end (and you haven't travelled with Brightline before) you don't know that you are in the wrong location.
Frances Turton
I enjoyed the professionalism of the staff ( except for the security that scanned my bag). They were helpful and so kind. Helpful and answered all necessary questions.
Carlos Flores
Easy and clear
KD Enterprise
Stress free no hassle on time departure friendly staff and affordable keep up the good job team
Dan Elias
The train looked relatively new and very clean. I also appreciated the chance to purchase coffee and pastries from Rosetta Bakery in the Miami Terminal.
Cristian Piccato
(Translated by Google) Extremely punctual and a wide variety of time slots. Super convenient and fast. (Original) Sumamente puntual y gran variedad de opciones horarias. Super cómodo y rápido
Elizabeth Hartzendorf
The train was clean and comfortable, but when they came by with snacks and drinks, it really put the cherry on top. The servers were also top notch.
Isaac Nels
It was quick and easy. Security stopped me, but they were nice and easy to get along with
Sarah Kangas
Cheyenne and other members of the team (I did not catch their names) provided such excellent service, they were cheerful, positive, helpful and kind and made what could have been a crummy situation (our plan from FLL was cancelled so we had to get to MCO for a flight) really positive and we would love to take a Brightline trip in the future. The food and beverages were also delicious and so fresh. We almost got on the wrong train so it would have been very helpful if there was more signage as to where the train is going on the platform, we almost got on the train stopping in palm beach rather than the one all the way to MCO because there was not signage or someone to help direct us until we got on the train.
D Motivation
Even though the train was delayed due to a freight train on my return trip home — completely outside of Brightline and team members control — Jamal, Jocelyn, and Kwame delivered exceptional service from start to finish. Their professionalism, patience, and genuine care for passengers truly stood out. It was obvious they had worked long hours and likely overtime, yet they still maintained an incredible positive attitude and upheld the highest standard of customer service. They were attentive, reassuring, and went above and beyond to make sure everyone felt taken care of despite the circumstances. Because of their dedication and teamwork, what could have been a exhausting experience turned into a memorable one. They are the reason I look forward to riding Brightline again, and I’ll absolutely be recommending it to others. Outstanding service like this deserves recognition — thank you Jamal, Jocelyn, and Kwame for representing Brightline with excellence! 🚆✨
Eileen Marot
The coaches are very comfortable and the food service at the Lounge was amazing.
Dani Martinez
Comfortable and easy to work with my laptop while traveling.
Fabiana Dantas
Great booking experience! The Brightline app is extremely easy to use. Booking and making changes when our plans shifted was seamless. Loved the flexibility—thank you!
Guadalupe Cardenas
(Translated by Google) Comfortable facilities, not too busy, fast, and I enjoyed traveling while seeing the different landscapes. (Original) Instalaciones cómodas, sin tanto movimiento, rápido y me agradó viajar viendo los diferentes paisajes
Roger Williams
A friend and I needed to rebook our travel for an earlier train. We called customer service, and Tricia was a super star. Her patience and professionalism were exceptional!
virginia conesa
The station was very clean and quiet. We'll organize and sign. It was really easy buy and used the train ticket. Also the space is really nice and have everything that you may need while waiting for your train. The train inside is so clean and beautiful, very comfortable too. If I have to be honest, the only thing that I found not that good (not sure if they are responsable for that though) is that my station was Aventura and I need it to go like really close to station but to be able to cross the us1 I have to walk for 40 minutes in order to be able to cross to that way cause they don't have a direct exit or bridge.
Julio Senior
Great experience, confortable, on time, free WiFi, very modern stations!
Sandy Jones
The guest services team - each and every one -made my first Brightline experience one that sets the bar of excellence.
Bill Sponn
Clean, efficient, great communication, great customer service.
Brian Dawn
Such a low stress way to travel! Highly recommend.
Richard Seifert
The person taking care of my wagon (1) was absolutely fabulous. Very attentive and taking care of everyone.
Patrick Rabulan
The app was very easy to navigate to book a ride.
Laurie Grissom
The train ride was smooth, quiet and relaxing. Food in premium class was great! Train was on time. Would definitely do it again.
Marissa Broennle
I love taking the train and this was my first time taking my 7 year old. He had a blast ordering treats to the seats!
Caroline Merrin
Robbie was excellent
Raymond Adderly
Jamal my man was great! A terrific ambassador of this amazing company and its crew. It was my first time taking Brightline and he was efficient and knowledgeable and assisted me greatly with all needs.’
Patti Armes
Clean train, smooth trip, very friendly and accommodating attendant. Staff at the stations were friendly and helpful. The station was very clean and organized.
CHASSIDY GAINES
The entire experience was great: booking process, premium lounge, and the ride on the train. Train was clean, spacious and comfy chairs, plenty of outlets for charging devices and nice selection of drinks and snacks for train ride.
Jon Swaine
Timely shuttles to and from the airport. Really spectacular stations and friendly staff. Really shocked that South Florida could pull off such a nice rail line. Decent prices too. It was high time that SoFlo got its own dedicated rail.
Naedine Hall
The entire process from booking to boarding was a smooth experience. Our attendant in our premium class was so attentive, courteous and greeted everyone with a smile. Definitely will use the service again. The train and the bathroom were very clean. So wonderful to sit back and enjoy the ride.
ECS Service
Great way to travel. Comfort, exceptional service and always on time.
Elaine Popovich
The train is quieter than even a car and far more comfortable a ride. No traffic or crazy drivers brake checking you
Michele
It was everyone from checking in both Miami and Orlando, the Premier Lounge,and attendance on the train. Thank you Brightline
Tina Roberts
I loved each of my attendants, on the way going and returning home. They made the experience remarkable. Both were so friendly and knowledgeable. I will definitely be riding again!
Julian Milian
The staff was very friendly and professional, the departures and arrivals were punctual, and the stations were very clean.
Maria de Fatima Carneiro Lima
Confort, time to trip, speaking portuguese on the station.
Sharon Herbert
Clean facilities, appreciated the food and drink on offer and the service we received whilst on board. A very positive experience.
Denise Weiershaus
I've used Brightline for the first time and had a wonderful experience. Booking the tickets online was very easy, the train stations were spotless and very comfortable and the train itself very clean, comfortable and with wonderful attentive staff. The only negative experience were the scanners at the train station. It took me a minute to scan my ticket because the machine wouldn't recognize it. I wasn't the only one and even one of the staff had trouble getting the scan through.
Patricia Edwards
I just loved the whole experience
Elliott Pollack
Outstanding experience! Easy to access. Very clean. Comfortable. Great service. On time. Inexpensive. What else can you ask for!?!
E Barrio
Super clean environment and great customer service! I was blown away at what my first class fare got me.
Mary CC
Great experience riding Brightline, easy to book, board and very comfortable and clean trains
Mary Reilly
Took Brightline from Miami to Boca and back. It was great. The attendant in the Premium car was thoughtful and nice and he kept everything running smoothly. You can't beat riding along with great wifi, great service and good food vs. terrible traffic and crazy drivers on I-95.
Dylan Farr
Great ride and great service from Miami to Orlando!
Eddie Cuadra
I love the fact that I can work in my laptop without interruptions during the trip
Jerry Bryant
Great experience! Smooth and quite ride, great service, great food and snacks. Comfortable chairs. Really enjoyed it.
Benjamin Lap
This was my first time on bright line and I was impressed by everything. The lounge in Miami is nicer than any airport in the United States. The conductor was pleasant. The train was clean. The seats were comfortable and everything went exactly on time. The experience was flawless. I’m impressed.
Mahjabina S. Ghayur
A very clean and comfortable train. On time. Best way to travel from Orlando to Miami.
Myles Cardenas
Brightline was really easy when trying to make the decision to travel between Fort Lauderdale and Miami. The variety of time options and locations of the stations, along with the prices, made it very convenient.
David L Johnson
On time departures.. cleanliness of stations and trains..and onboard personnel were attentive and friendly too. Brightline is the way to go ((Miami To West Palm Beach)
Kevin Gallagher
Everything was terrific at the Miami station, just like the Ft. Lauderdale station. Great food and drink and pleasant and informative staff! we look forward to our next Brightline adventure!
Jamee Rose
Brightline train service was awesome. We had a fun ride. I can’t remember her name but she made us the BEST cocktails! We were on the train heading to Miami from Boca Raton at about 1145 1/10.
Andrea Bryant
This was my first brightline ride. We did purchased premium tickets because it was a good deal. Oh my goodness what an amazing experience! We spent 2 hours in the lovely lounge area. Food and drinks were great, seats were comfortable. Loved all the charging areas. And the train! I’m currently obsessed with Brightline. It was so clean, so modern. There was so much food (and drink) included with the premium ticket i couldn’t believe it. Our attendant (I wish I had gotten her name- I know she has 4 boys) was amazing!!! She was so sweet and so fun and an incredibly hard worker. She clearly wanted everyone to have a great experience on the train, and we did. We went from Miami to Orlando, and i was pleasantly surprised by the scenery! We went past state parks and I saw glimpses of the intracoastal waterway and cute towns. I highly recommend Brightline and will definitely use this is the future whenever possible.
adalberto torres
travel is very comvenient / relax but i suggest to make some improvements on seats recline . i believe it required a better recline . seats sizes are excellent
Michael Miles
Competitive price for time to get to destination versus taking an Uber or Lyft.
Tammy Harrington
App is very easy to use and train is always clean and pleasant! My only recommendation would be more food choices but otherwise I have zero complaints! Love this train!!
Mariel Castaneda
Love the app easy to use
Russell
I have ridden this train 10 times between Orlando and S. Florida and love it. The stations are modern and always clean. The trains are always clean and always on time! Highly recommend it.
Great Customer Service in The Magic City
Amazing Customer Service from Arnold Suarez. He helped me upgrading to premium and changing my seat when the app and website wouldn’t let me do. Great customer service is the reason I keep using Brightline versus flying or driving.
Doc M
First time rush hour rider from MIA to Aventura, very impressed! Even with the shuttle from MIA to downtown, total time was shorter and cost was $20.00 less than Uber. Train was clean, comfy and FAST! Brightline from now on for me.
jose espanhol
It felt like true premium airport lounge with very nice amenities and refreshments. Please keep this up and dont let it fade over time.
Alice King
The seats were very comfortable and outstanding service with beverages and food options
aruljothy arumugam
The Brightline attendant in the cabin was amazing
Debbie Cosgrove
Great ride experience.
Jeannette Mitchell
The whole experience was amazing, from cleanliness to a quiet ride. The station in Miami smelled like an orange grove. I used to commute by train to Boston every day for 4 years. It was not the sane experience. Your statoons and train are so much nicer.
Ron Wong
Quiet and peaceful Ride from Miami to west Palm beach on a weeknight. Had a great time eating at the station before our train ride. Everyone was super helpful and welcoming at the gate. Will take this again. And only $21 per person!
Omar Lugo
Great experience comfortable seating and very convenient travel option. Will definitely ride again!
Cassia Silva
Using Brightline has always been a good experience. The stations and the trains are comfortable. The employees pay attention to details.
Miles Weinstein
On time arrival/depature, clean & modern trains, nice stations and waiting area, low price when booking in advance
Amy Newlon
Awesome experience…. Train is very luxurious, clean and modern. The seats were comfortable; we had a table for three of us and tons of room. I loved ordering food and rinks to seats and that we could bring food on board. Train station was amazing with great food court. Fantastic value, wish I could take train everywhere instead of plane.
Octavio Howard
Amazingly smooth, and clean ride. Very spacious and comfortable.
christipher belonge
Nice and clean train car. Attentive personnel. Convenient with minimal hassle.
Amaury de laurens
It’s amazing ! Super clean! Great service !
Wendy Hinden
Ease of travel from check-in to boarding to departure!!!
Ingrid Rodriguez
Train and seats extremely nice and comfortable!!! Definitely an experience highly recommended
Horrible boarding process.
It would be a 5 star service if they improve their boarding process, it is unacceptable that the staff makes a mess by crowding the waiting lounge into a big bottleneck, you should be able to wait on the trackside in the position that your coach will arrive, like in Europe, but no, please fix this.
John Giguere
The price was so affordable, the train was right on time, the station was beautiful and clean. Not a single complaint. We really ought to have trains like this across the country. 5 stars!
Amanda Ward
Clean modern experience and wonderful staff. My only recommendation is to streamline the boarding process by car.
Tin Hung
It was clean from the station to the train, tickets on sale was affordable, wifi speed was great, and the trip was pleasant from the beginning to end. Well done. Thank you.
Ben Walsh
The train was very very clean, the seats were amazing and super comfy. The whole experience felt super upscale and inviting. The staff was also very kind. First class experience! Would 100% recommend!
Sinead Fisher
very easy to order snacks and beverages
PRANKSTISCI
Great overall
Renato Colasurdo R.
All OK at MIA station, my train left on time, the previous train didn't, and passengers crowded together, but there was minimal disruption.
Joe Brusca
The attendee on the premium service was excellent
Patricia Melendez
(Translated by Google) Yes, we were helped by a guy named Jamal. He was incredibly helpful, attentive, and kind. It was my mom and sister's first train trip, and they were thrilled. Thank you so much for being such an excellent team and for making our trip so wonderful from the moment we arrived at the Miami train station. The QR code wasn't working on our phones, and the girl told us we had to adjust the brightness on the screen for it to be recognized. It was fantastic! I highly recommend it to my friends and family. (Original) Si, nos atendio un chico llamado Jamal, fue demasiado servicial, atento y amable, fue la primera experiencia en viaje en ttren para mi Mama y mi hermana y quedaron fascinadas, miles de gracias por ser un excelente equipo y viaje para nosotras desde que llegamos a la estacion de trenes de Miami, nos nos funcionaban el codigo QR desde el celular y la chica nos indico que teniamos que darle la intensidad en la pantalla para que lo detectara, fue esplendido, lo recomiendo a mis amigos y toda la familia.
Roland Pena
First time experience and I was was most impressed by the ease of booking, the friendliness of the staff, and the cleanliness of the train. My train was on time and a smooth, comfortable ride. I look forward to riding again in the future.
Rob & Rosie Bell
It was a very pleasant soft ride, I got work done and had a drink. Arrived in Orlando exactly as scheduled and was in an Uber in 9 minutes. Next trip the whole family will experience it.
Stephanie Schultz
Everyone at the Miami and Aventura station is great and amazing! They greet me as soon as they see come in. They have learned my name. Coop , Jarvis , max, d and everyone is amazing! Love them!
Anne Maree Polack
The check in staff were very easy to deal with. We decided to upgrade to premium and the whole process was efficiently and advised of cost and actioned expediently very impressed. Would highly recommend
J. Chamberlain
Everything was organized, clean and comfortable. Announcements were clear, employees were helpful and friendly
Gerardo MF
The stations. The trains. The online booking process. The customer service at the stations
Josefina Alvarez
(Translated by Google) Connection to the town, price, comfort. Departure on time. (Original) Conexión con la localidad, precio, comodidad. Salida a tiempo indicado.
Natalie Colorado
The best 🤩
Mary Hughes
First time riding Brightline. It was easy to find our way at the station. Probably need more seating at the station.
Skin Plus Beauty
Stations are great, so are trains.
Scott Solardude
Can’t wait to ride again. We took a Saturday trip from Miami to West Palm Beach for lunch. From entering the Miami station to exiting WPB was seamless. We to the Smart train up and the premium back. Both were fun but next time we will stay with the smart car
john p
very pleasant staff, eager to help
Jason Sewer
A smooth and easy process from start to finish. The train ride was fast and smooth as well. Courteous staff.
Ralph Sickinger
The booking process is good. I really like the fact that the train leaves ON TIME! I lived in Switzerland and one could set their watch to the train times. I would LOVE it if one could buy bulk tickets in advance at a discount. This would give Brightline cashflow and make customers happy that frequently use.
Zoila Perez-Chanquet
I often get tickets for my Godchildren to visit us traveling on Brightline. It’s a safe easy ride and no worries about the traffic.
Sherry White
So easy! Love the WPB location. The employees are always fun and helpful. The train is clean, on time, and comfy. We feel safe - as two traveling women - that is always important. I love Brightline. I would use it more - just wish we had a station near Vero.
obrienjoyann brooks
Great train ride and loved the stations. Clean, timely and spacious. Will ride again- great value!
JIMMY GODOY
Amazing
Mary J
I thoroughly enjoyed my trip. Purchasing the premium seating was 100% worth it. The team lead, Keon, made my trip very comfortable. He was kind and made sure I was comfortable the entire trip. I will be back!!
Barb D
Food area with good selections, clean restrooms, comfortable sitting on waiting areas.
Tiago Zancope
It was a nice ride. The car service was great and the space was even better. The Premium Class delivers a great experience.
Jose Moya
It was simple, fast.
Shiroku Bear
Announcement of departure time in the lounge was very helpful. Bus service from station to stadium and return were very convenient.
Nahomy Guzman
The service is excellent, the station provides many services to the passenger and they are punctual in their schedules.
Carlos Pepin-Alvarez
We use the Brightline train for a short vacation to Orlando and was great. Very clean and comfortable seats with a great customer service from the attendant at all times during the trip. We chose the premium package and since entering the station they have a premium lounge with beer, wine, sodas, juices and an hot and cold salad bar that was awesome everything included in the price. In the train it was the same, the attendant keep asking if we needed some more including a hot lunch or dinner. I will definitely recommend it
ann marie mcdonald
The attendant was great but I dont remember his name. The train is very comfortable and the snacks in premium is a plus.
patrick kelly
The team onboard in the premium carriage were just so helpful and friendly and made my experience so positive.
Lee Collins
The train was on schedule & was comfortable. Everyone was friendly & helpful.
robert kornfeld
Comfortable seats. Smooth ride. Very clean train. Excellent speaker system announcing stops.
michael reubens
The Reubens report
Natalie Malin-Davis
Train was super clean and seat was comfortable
Alexis Ortiz
Ride was very fast and smooth, staff was helpful and accommodating. Would definitely do it again
Ella Goddard
Brightline’s amazing and the premium lounge in Miami is so much better than Orlando! The entire process is so easy.
Dona Piza
Brightline Rocks! I booked everything on my phone. Got to the terminal, went through a quick security screening and on to the premium lounge. The food and drink spread was amazing. I was impressed. Boarding was easy. The cabins are immaculate, the seats are super comfy. The attendants come by every 10/15 minutes with treats. Everything is Free! If you day drink, alcohol is free :) They even serve lunch. I popped on a movie and settled in. It was perfect. I’ve been on every train in Europe and Brightline can definitely hold its own. The terminals are beautiful. The staff is amazing. I can’t wait to go again.
Donald Garda
Beautiful and not crowded Relaxing start to journey
Joseph Kibisu
The check in and check out were seamless. The ride was smooth and comfortable and we enjoyed.. It was a little chilly in the coach. The smart lounge was great with enough snacks and drinks. The entire journey was refreshing and comfortable.
Fiona Daniels
the train was nice and clean the train attendants came round regular to take away any rubbish. Just one small thing was not connecting to the app every time to order drinks but other than that smooth and cumfatuble ride
Timothy Lenz
Clean cabins, friendly staff, great experience
Jermaine Purse
The ride was comfortable and the staff was very friendly and helpful
Carola Lopez-Cepero
Everything was clean, in order and the staff super friendly. I recommend 100%
Dina Bukhari
See review great place, really helpful staff.
Cooper And Friends
Staff are helpful, signage is easy to read, stations and trains are very clean and modern. I’ve traveled Smart and Premium classes and everything has been of high quality. I wish you were everywhere because you make transit efficient and safe.
Donald Espitia
Ample and fresh.
Enid Rodriguez
(Translated by Google) I arrived almost on time, and the staff handing out tickets kindly saw me with my 10-year-old son and suitcases and asked a worker to help me with the process to the train, which facilitated my quick access to the carriage. The young man was super friendly, respectful, and helpful. (Original) Llegue casi a la hora y amablemente el personal de entregar el boleto me vio con mi hijo de 10 años y maletas y pidió a un trabajador que me ayudara en mi proceso hasta el tren,lo que facilito mi acceso rápido hasta el bagon.El muchacho fue súper amable,respetuoso y servicial.
Ann Marie Crump
The overall service and attention were better than inflight services for the same duration and higher ticket prices. The train is also clean and comfortable to ride in.
Fanny Formenti
The logístic in all process is very organized.
Crystal
We missed our stop due to the aisle being crowded - and the attendant was kind enough to ensure that we could rebook back to our original destination
Junior JnBaptiste
Smooth sailing
Crystal Reyes
Great experience with Brightline. Everything was smooth, and the seats were spacious and very comfortable.
Diana Rivera
My American Airlines flight was late resulting in missing my train. The Brightline agent was kind and was able to book me on the next train an hour later at no additional charge.
YURLIN GOMEZ CARBOT
From the comfort to the views, Brightline train experience feels premium. Traveling has never been this easy and enjoyable ✨🚆”
Tally Chek
While riding the train is more practical than flying/driving, the overall ambiance of the station is very pleasant and makes taking the train desirable. Sometimes it’s too crowded and all seats are occupied, but that was not the case this time.
arthur borde
Actually all aspects of the experience in my estimation were exceptional. From the lounge, to the entire trip both ways were a pleasure. If I may, I would like to compliment “Charisma”,. I hope I got her name right, she was the service person on our ride to Miami. She always had a smile on her face and was just a joy to work with. Thank you for a enjoyable trip and I will definitely be looking forward to my next trip.
Eric Niemann
Miami Central is a great station. Victoria and Marshall were great and very helpful. Train was fast and fun.
MaximusKy Ward
Beats the heck out of driving.
Ricardo Lanati
Great service, quality of train and facilites.
Jorge and Jen Borrelli
Everything about it was excellent. The service, the comfort, the cleanliness, the whole experience.
Kyron Baptiste
IT WAS EASY AND FAST
Maria Del Mar Perez-Venero
The fellow who took care of the train ride was amazing! Good vibes, very attentive and always making eveeryone happy
Michael Winograd
My first time on Brightline - very happy with the experience - cleanliness, wifi, comfort, speed. Look forward to riding it again.
Richard Coleman
The train was clean, spacious, and inviting which lent well for the experience. Additionally, the ability to order food directly to my seat was a pleasant surprise.
Paul Lewis
Whole process was a breeze. Only wish BL went to other cities throughout Fl. We just got back from Europe and rode trains everywhere. So convenient.
Ricardo Aguilar
very smooth and relaxing
John Kissinger
It has a very comfortable lounge with great food for premium ticket buyers
Landon Marenco
its great
Mary Ann Schmelzer
Great option for transportation between Miami and Ft Lauderdale!
Linda Gooden
First time using and highly impressed. Easy to obtain ticket and easy to board. Train ride was smooth and the entire journey was convenient.
Alina Ortiz
Smooth ride from start to finish. Easy ticking kiosk. Trains were clean and the stations were very well organized and easy to navigate
Martha Ariosa
Great customer service
Kamran Salek
Loved the experience.. very clean .. guest service Victoria was great .. finally someone that greats you with a smile .. it was my first time she walked me throu it patiently
Carmen Parks
The train attendant was excellent! The service was impeccable! It felt very upscale. Can't wait to ride again!
Trisha Hensley
Ride was smooth and quick. Train was clean and was able to get my seat changed to sit with my friends on the return trip. Better to buy your tickets together to guarantee you and your party are all together.
Maximiliano Avila
(Translated by Google) Excellent service. Punctual and fast. I recommend them. Regards (Original) Excelente servicio. Puntuales y rápido. Lo recomiendo. Sds
Jennifer Kidd
VERY HELPFUL STAFF HELPED ME LOCATE THE ELEVATOR ( I DON'T DO ESCALATORS). THE PROCESS OF SCANNING MY LUGGAGE WAS SIMPLE AND QUICK. IT WAS EASY TO GO FROM ARRIVING TO BOARDING.
milena cardenas
(Translated by Google) It's a spectacular place, very organized and clean, and they have excellent service. (Original) Es un sitio espectacular muy organizado y limpio tienen excelente servicio
Yanina Martoglio
Hi. My personal experience was great. I went from miami to orlando and it was a super positive experience. Comfortable, clean, quiet. Both stations were super nice. I will most likely ride with yoy again and Im telling everyone to do so. Thanks a lot. !!
Mark Schimel
the lounge and boarding process in Miami was great- very comfortable and nice selection of foo. the train is comfortable, similar to Amtrak Acela. the service in the premium section was very professional and attentive. On time arrival. Overall a great way to get from Miami to Orlando, I would not consider flying or driving with this service available.
Tulin Bennett
The best way to travel without the headache of Miami traffic, parking and traffic lights. The entire process is easy and the App is easy to navigate. The train is ultra comfortable and we're at our destination in 24 minutes.
Janey Layman
I have been wanting to try Brightline for a while, but after my flight was canceled to Orlando, this was an easy decision, and I was so thrilled to be able to do it on a train! Thanks for a great experience.
Dina Chávez de Castillo
Un fact, I think all the staff because all made a team to make the customer satisfied
FAITH KENNEDY
I believe that the attendant in the premium service coach #1's name was Ennis leaving Orlando at 6;20 Pm. He was phenomenal, I have ridden premium service a few times when I wanted to treat myself, never had the level of service that Ennis gave us he was outstanding. He never stopped smiling and was always checking on all of the guests ( It was a full coach) . I hope he is recognized for the outstanding employee he is as he is the epitome of what an employee should be , I would suggest he be the team leader for training so everyone follows his excellent example
Chanel Williams
My experience with Brightline was awesome because of the exceptional customer service and professionalism demonstrated by your team. From the moment I arrived, staff members were welcoming, attentive, and eager to assist, which made the entire experience seamless and stress-free. Their positive attitudes, clear communication, and genuine care for passengers truly stood out and reflected Brightline’s commitment to excellence. Experiences like this make traveling enjoyable and reinforce why Brightline is my preferred choice to Orlando.
Davy Leyvy
Good clean service and areas, well organized
Sebastian Da Silva
The place is really amazing, people of Brightline was really kind, and all was really clean.
Monica Ruwe
First time rider.. I absolutely loved it.. thr ride was great!! Got to Miami.. got off right outside was the bus to go to the Loan Depot Park.. and the same on the way back!! The absolutely the only way to go!!!
Carrie Moore
Easy to access, book, and add ticket to my Apple Wallet.
A. Wms-Walcott
It was easy to change my booking direction after I mistakenly booked incorrectly.
Ray Alaigh
It's not the food in my case, it's the service that the hostess provided with a smile!!! She was very attentive and extremely courteous to all passengers on board.
Linda Martin
Everything was well organized. The employees at security took time to explain the boarding process to us! The entire experience was enjoyable!
James Paige
Team members were regularly moving around the isles delivering orders, cleaning, and assisting passengers. Train ride was smooth and on-time. Nice travel experience.
Carol Webster
Our whole Brightline trip (Orlando - Miami RT) was great! Both stations were clean, had plenty of seating, and boarding process was easy. The train ride was fantastic - everything clean including the bathrooms! Can’t wait to ride again - thank you!
zachary gile
App was easy and experience was great but they’re understaffed on Premium cars. When it’s busy it’s impossible for one employee to keep up.
Demetrea Brown
The guest service on the train was attentive and so hospitable. The train was so clean and the entire process including the lounge was amazing.
Chelsea Lazzarino-Owens
On time clean safe
Gustavo Sole
(Translated by Google) Super clean and comfortable station, excellent services (Original) Estación super limpia y cómoda, excelentes servicios
Roxy Trujillo
Clean train. Departed MIA on time, smooth ride, quiet passengers.
Gabriel Purziani
The experience is totally comforting, in every way, from booking tickets through the app (I'd like to be able to choose where I sit), the stations are very comfortable and modern, the trip is comfortable and classy. I suggest that the app offer other languages to choose from, as many people from many countries come to Miami and we can't expect everyone to know English. That would be a good improvement to the service.
Suzanne Lanks
clean and comfortable seating, eay on, easy off
Ricardo Astudillo Villegas
(Translated by Google) Punctuality in departure, the comfort of the waiting rooms, the spaciousness and cleanliness inside the trains. (Original) La puntualidad en la salida, la comodidad de las salas de espera, la amplitud y limpieza al interior de los trenes.
Erin Clarke Gorden
Onboard staff was excellent, professional, friendly. Our table mates were elderly and seated in the wrong spot but the people with those tickets were perfectly happy to switch. The OBS made it easy for everyone and saved an awkward situation from developing. Well handled!
Tami Lyons
The train service was five star with the attendant going above and beyond to make sure that we had everything we needed at all times!
Cameron O'Rourke
Every aspect of the experience, from booking, to making a schedule change, to the lounge, to boarding, the ride itself, was easy and pleasant. Would definitely do it again.
Patty R
It's just a great experience all around. As someone who used to drive to and from Miami every weekend, this is the best. I no longer need to worry about driving there or back. I can relax or work if I need to without the stress of driving :)
Greg Pappas
Premium Brightline Experience is worth it. Private area, bright clean with wonderful amenities
Barry Marshak
Great journey
Amy Miller
I love that there are assigned seats, and the preboarding terminals were amazing. I can't wait to take Brightline again.
Willie Bruno
Booking the rides is easy, check in is easy and the waiting spaces are comfortable and the ride is smooth and comfortable. Wish the line extended to Jacksonville
Excelente viaje
Viajé de Orlando a Miami. Viaje rápido, tren impecable. Más efectivo que tomar un avión en este caso. Excelente experiencia.
Link Lo
Seats are roommy and clean, makes the journey very relaxing
Lea Perez
The station was beautiful and easy to navigate once inside. I had a great experience!
Paul Meyer
I have been enjoying riding on trains in the US and Europe for the last 60 years. I had heard and read about the Brightline trains and service, so I wanted to try it out. My wife and I were very pleased with the modern and clean train station in Miami and the modern, clean, and fast train that we rode on to Orlando last Wednesday. The staff members were very professional and pleasant as well. Now you should extend your train service throughout Florida, to Jacksonville, Tampa, Tallahassee, Pensacola, and then on to Mobile and New Orleans.....America needs more trains now!
Beau Beasley
The attendants on both Premium routes were fantastic
Jorge Hernandez
The whole experience was a great one. Definitely will be brightline customer moving forward. I already suggested/recommended it to a bunch of my friends. A great experience and wonderful staff.
javimaniacs
The clean and the service are perfect.Easy to travel,the Wifi is great.The seat is very comfortable,The ride is magic.
Fam Rodriguez
Your employees are awesome!
Scott Hunt
Everything was super clean and organized and ran like a well-oiled machine. The coaches were designed with travelers in mind: wide isles and plenty of room to store luggage. It might be nice if during the online ticketing process you could choose your seat but I liked that there were seat assignments. I found the whole travel experience convenient and, honestly, getting from Miami to Ft. Lauderdale would have been a complete hassle without this train line—from an urban planning perspective, it was money well spent!
Carlos Augusto Rodiguez Borda
(Translated by Google) Excellent facilities that promise a fantastic travel experience! (Original) Excelentes instalaciones que invitan a una fantástica experiencia de viaje!
Marci Kagan
I took the train from Orlando to Miami with my senior dog Molly. The staff was so helpful and sweet to my dog. I will highly recommend Brightline. What a great experience for Molly and me. Can’t wait for our next trip on Brightline. Many thanks for allowing dogs See you soon!
Marian Wopinsky-Wikenczy
All personal were helpful and kind. It was very helpful to have the representatives posted through out the Orlando airport to respond to questions and direct to the proper areas.
G. Everett Reeves
Checking and picking up bags was easy. No hangups at security. Boarding was straightforward. Train was comfortable and clean. Ride was quick and efficient and kept us on schedule. Have ridden multiple times and never had issues.
Chris Saw
I have spent a lot of time travelling by rail from the Cascade Amtrak line in the Northwest, Pacific Surfliner, Acela; in Canada Via Rail business class, and Italy the Executive class. Gareese my attendant for the Brightline ride northbound provided the best service I’ve had entirely. The car was meticulously maintained; her service impeccable! The lounges are even better than those in airports. Well done Brightline Gareese!
David B
The attendant in our #2 car, on 24 November, 10 am out of Miami was outstanding. I did not catch her name, but whatever Brightline pays her, it's not enough. She was attentive, funny, and just had a great personality. A real asset to Brightline.
This is my second round-trip from ******** to ******* with Brightline, and once again the experience was outstanding. The *************** is worth every ***** the trains and stations are spotless, extremely comfortable, and always perfectly on time. The unlimited food and drinks, both at the station and onboard, make the trip even better. But what truly sets Brightline apart is the staff. The employees who assist and serve you are incredibly professional, kind, and attentive. They make you feel genuinely cared for. After comparing it with flights from *************** or ***** to *******, Brightline is far superior. Its cleaner, easier, faster, and much more enjoyable. I highly recommend it 100%.
Marilynn
The app is very easy to use, price of the ticket was reasonably priced ($20), train station and train was clean, I didn’t use the bathroom during my ride but there were 3 available near by which was great, had space to work on my laptop if I wanted to, food and beverages were available, train was on schedule
bryanna payton
It was easy to book….. very friendly … comfortable ride…
LaJuan W
Riding Brightline for the first time from Miami to Orlando was an awesome experience. I opted for the premium service for a few dollars more and it was definitely worth the upcharge. Upon arrival at the Brightline station I was not quite sure where to go for baggage and tickets. There were no clear signs and no one, other than other travelers, to ask. Thankfully, there was a helpful customer service attendant who directed the me to the kiosk to purchase my ticket and he also informed me that I could take my bags on board at no charge. His assistance definitely saved me time and money. I opted for the premium service which I recommend. There is a designated waiting area with complimentary snacks and we are then led to the train as a group. Boarding was easy, even for those with mobility concerns. The attendants on the train were all friendly and professional. The food choices were great. I enjoyed a very smooth ride. The 3 hour journey was over before I knew it. Everything was clean and well-maintained. I would definitely ride Brightline again. Better signage would be a plus.
Jorge Murcia
Easy navigation and fast results. Trains on time. Relax ride.
Dale DeGirolamo
We love using the Brightline Premium to go from Miami to Orlando. This is only our second time leaving from Miami Central. The station is so accessible and easy to maneuver. Made our adventure so relaxing. You make the trip between Miami and Orlando so pleasant. The comfort, snacks and your attention to detail is second to none! When we drove between Miami and Orlando, it was a nightmare, especially in recent years. Thank you Brightline.
Guillermo Wenzel
Arrival times are on point, train seats are not so comfortable though
Alaric Benitez
Brightline is a ride to always enjoy for it personal and train clearness , it worth to ride it to any of it distinction going south, I would like there to be passes for older people 60 and up as well military discounts . I’m hooked because I don’t like driving south to much traffic .
Marie-B CDA
What a wonderful experience! Clean and modern stations. Train on time Easy to board - clear announcements Wifi in the train all the way Very professional and pleasant staff in the train Helpful announcements in the train Helpful signage
Anand Srivastava
Smooth sailing! Comfortable, fast and pleasant. Thank you!
Fernando Bas
Guest services was extremely nice and helpful
Sharon Buchalter
the team in the premier carriage `(no 1) were absolutely amazing
A D Shaburkes
The noise level is very important for me in any form of travel I use. And the attendant that was in coach 2 was very attentive so that was greatly appreciated.
Barley Baldwin
The host on the train provided excellent service. He was friendly and attentive. He made Premium class well worth the extra cost. The train and Premium lounge was clean and provided many beverage and healthy snack options, Start to finish was an efficient and enjoyable experience.
Michelle GOEBEL
Miguel was so attentive and helpful with my Mom's walker mobility needs and made her first Brightline experience a complete WIN!! His professional and kind service was very much appreciated. Bravo to this amazing gentleman that you have employed. We will be using Brightline again in January to go to Miami because of Miguels amazing service.
Nery Danger
It was easy to find time and hours that were suitable for us. Also, process of checking in and boarding also very easy and smooth.
Jayssvc
The train was clean and smooth ride. I really like taking this train from Ft. Lauderdale to Miami
Fiona Cameron
The whole process was great, booking, cleanliness and comfort of the train, and timeliness. The only thing I would have said could be improved was the signage directing us to where to collect checked baggage. That wasn't very clear. Great journey though. So much better than dealing with airports.
Yleidi Karina Lopez
I really appreciate the cleanliness of all areas, the speed with which they handle boarding, and the punctuality of the train's departure.
Robyn Luke
We have never ridden the Brightline since we don’t live in Florida. Someone recommended Brightline to us so we gave it a try. It was amazing. It was the most comfortable, clean, quiet, delightful train ride we have ever experienced. We loved it!
Ken Thapa
Easy to book, easy to find and get on and fast
Eliana Sachar
team were unusually polite for a service company - both at ticketing booth - on the track and in the station
Chip Tatum
Brightline is so awesome. I used to dread traveling to SFL and now it is so easy that it doesn’t phase me. Trains are clean, punctual, and so nice to be able to move around. Highly recommend. 11/2025: Update: STILL awesome. Our train attendants in coach 1 (both leaving Orlando and on our return trip from Miami) were amazing. Great customer service!
Jacqueline Hall
The cusromer service assistant gave clear instructions.
Juan G. Feliciano-Valera
(Translated by Google) Excellent service and cleanliness. (Original) Excelente atención, limpieza.
Michael Burton
We rode the Brightline Train from Orlando to Miami and then back the next day and everything about the trip was wonderful! The people in the stations and especially all the train staff was really great and attentive. We will be taking this trip again soon.
greenshowers
Travel by Brightline is cost effective for short distance travel as compared to flying. This is good when traveling on vacation and even business where time is not a constraining factor. Meals and beverages are complimentary for Premium class passengers and can be purchased by Smart class passengers. Train is fast covering the distance between Orlando and Miami in about 3 hours.
jeryl luciani
My favorite transportation service from Miami to Orlando and hope it is extended to Tampa soon
ANTHONY REID
Very friendly staff members on and off the train. We also appreciated the discount given to students of Miami-Dade Schools.
Stacy Haywood
I would recommend to ride for sure
Sukai truxal
The cleanliness and the amount of food at the station was amazing.
Jacqueline Gil
It was a peaceful ride; smooth and the service was very good as well.
Karen Strouse
Brightline's price for this trip has been very high for the past few years. It just came down again to an affordable level. We have a car. When Brightline pricing makes sense, we love the train. It was just hard to justify paying hundreds of dollars for transportation for two people to Miami from Fort Lauderdale. Brightline is so much more comfortable, fun, and convenient.
Raymond Fyzool
This trip that would have to go to guest service in Miami for assisting me with rebooking after arriving too late to board due to technical difficulties delay on the Miami Dade metrorail system
BARB Daye
Very easy to navigate, friendly staff
Luz Marina López O.
(Translated by Google) Excellent experience!! (Original) Excelente experiencia!!
Glenda Browning
Most pleasant ride. Comfy seats, quiet, pleasant staff
Eric Johnston
The premium lounge was relaxing, clean and had a wide variety of snacks and beverages available.
Briana Lopez
It felt very safe. I rode as a solo female rider and I appreciated the security and attendants roaming throughout the cabin. Very spacious and didnt feel over booked or crowded.
Sarah Banbury
The Customer Service attendant in the carriage was amazing. He was so friendly and attentive. He really does do Brightline proud. The friendliest service ever.
Robyn Russell
Guest Agent Maria Luisa was absolutely a delightful professional and friendly who tend to me and my friend needs of changing of ticket time, seating us together and very heartfelt understanding my friend luggage situation Orlando to Miami which resulted in miscommunication, zero instructions for my friend first time traveling on brightline. Maria Luisa went over and beyond to apologize for the error that took place in Orlando and assisted in a professional manner with a smile that left the rest of our journey back to Orlando East breezy.
Spazio Design USA
The only truly terrible part of the entire trip was the food sold on the train. The quality was extremely poor and the prices were outrageous for what you get. This part of the service urgently needs to be fixed. I ended up paying $45 for a tiny cold sandwich with absolutely nothing special, a smaller-than-normal Pepsi, and a muffin—which was honestly the only thing that was even remotely acceptable. This made the food experience shockingly bad. Everything else on the trip was excellent, but I strongly do NOT recommend buying any food on the train.
Arick Cotonuts
The whole process was simple and friendly. Loved traveling on your train. Will recommend and use your services again.
Michael Piccolo
All of the guest service interactions from bag check, check in, snack service and bag claim were efficient and pleasant along with a clean well kept train. It was a great experience.
Manuel Sauleda
Smooth, comfortable ride, no stress, easier than driving.
Ricardo De La Torre
Was a very nice ride from Miami to Orlando, coach was very comfortable, we'll maintained, service from the train personnel was amazing
Philip Littke
All features are top notch and staff are pros.
Tricia Cohen
Easy to use; very clean and comfortable ride; allowed me to handle business while traveling
Raj Talwar
The parking, check in process and boarding on the Brightline train are all easy and very convenient. I feel the ticket price needs to be lower. Seats are comfortable but they do not recline.
Samuel Arroyo
Train crew were extremely excellent in car #1 ,best train ride i ever taken smoothly &comfortable ride
Valerie Jackson
I love the Brightline. The experience from beginning to end is always great. The station is always clean The trains are comfortable. No hassle check in. Smooth ride with on time departures
johanna tucker
LOOK, I THINK BRIGHTLINE AND ALL OF YOU THERE ARE WONDERFUL! You need to do a better FEEDBACK form please! I am greeted and get to know names; always polite, helpful and kind and with a smile; answers all questions. I didn't pay for premium because it is such a short ride, but still just as nice people and train. KEEP IT CLEAN as you are please! Great JOB! and be safe and enjoy the holidays! I will see you on board🩵
Stefanos M
The new ticket scanners and parking garage system are AMAZING! Exponentially better than before
Paul Levett
Staff, friendly and efficient. Lounge was great too. Wish we had this kind of train service in Australia
Captain Soysauce (Captainsoysauce)
My wife and I enjoyed the stress-free and comfortable ride between Miami and Orlando. After driving in Miami traffic for a few days, the Brightline experience was a much-needed break. Why we don't have more rail options in the US is hard to fathom.
Alexis Gibson
The Premium lounge was very clean nice and cozy it had a little something for everyone I also love that the staff was friendly
Valeria Tremont
It was sooo easy to buy tickets, I love travel with Brightline!
Laura White
I don't have the specifics, but every person I spoke with gave me positive and correct information. Thank you
David Rothman
Round trip Miami to Orlando was a pure joy. Left and arrived on time. No issues with delays or cancellations. Bad weather doesn’t affect the train. Much more roomy. No takeoffs or landings. No cramped seating. Clean. Overall, on a scale of 1-5, a 10. Will definitely do it again.
Sheri O'Leary
I was anxious about motion sickness but while I did take Dramamine as a precaution, I didn't experience the anxiety I thought I would - the whole experience was basically stress-free and that means a lot to me. I would definitely do it again.
David Bruce
Riding Brightline for us is a relaxing very convenient way of traveling between Miami and Lauderdale. We far prefer it over car transportation as traffic is so unpredictable.
Kate Sutliff
Easy experience buying the ticket in the kiosk. Made it so easy to leave on our schedule. Train was clean. Train was on time. Super eaay!
Mary Jessica Dempsey
Everyone was super friendly and helpful! Clean, organized, and easy to understand.
Marie
The car I was in was quite and the ride was very comfortable. The rest rooms could use better and more frequent cleaning. Also general wipe down of the tables and seats. Detail is needed as dust and debris is collecting in the corners and spaces in the seat. Overall we will ride again. Great way to start a cruise trip. Much better than fighting I-95.
Elijah P
The train ride was very comfortable I sat in premium. The leg room and the seat were very nice and big. The attendant and very nice and recommended that I should apply to Brightline. I will when I graduate highschool
Norma Grayson
My ride was very smooth
J B
From beginning to end round trip, the brightline experience is fantastic! I love the 25 minutes it takes to get to Aventura vs the 1 hour plus sitting in traffic on US one trying to get there by car. I wish you had senior discounts but all in all it’s a great experience. Anyone who wants to sit on that road is welcome to it.
Ezekiel Brooks
You're doing a great job. Keep it clean,fast, and bright. That's what I remember about what you do.
Cindy Olaguibel
To get to Miami in 17 min during rush hour is incredible. Clean and smooth ride. Love it. Don’t love the rate at those times but still a consideration. If it was less I would use it more during those times
Bonnie Welsh
Juan the security helped us tremendously when my husband left his phone in the Uber. Since he is fluent in Spanish he was able to assist u in communicating with the Uber driver to get our phone returned. Many many thanks to an awesome team. The train ride itself was quite enjoyable. All the staff were friendly and the train was so clean and beautiful.
Claudia Peral - Viajá tu sueño
The Cleanless, variety, comfort, lights, view. Everything is perfect! I DO recomend the premium experience 100%
Bill Pacheco
It was a stress free trip from Miami to Orlando. I was able to do work and relax rather than have a stressful traffic filled exhausting drive home.
mark cunningham
Great drop off point in downtown close to the Miami Heat, the Bay centre also parks museums & downtown food
Marlene Baldwin-McCann
Nice selection of food and drink. Lounge was clean and comfortable. I would have appreciated a person from Brightline present in the lounge, but there was no one there during my visit.
Lesley Rogers
Train was on time leaving and arriving! Very easy!
Da realist Outten
Smooth process quick and efficient
Jim McGuire
The entire Brightline experience is clean, fresh, and a fun vibe in the Premium Lounge. The Premium Car staff was one of the kindest, most attentive cabin attendants we have ever met.
Ed Gaffin
From start to finish, it was very convenient and relaxing. The stations were so clean, the food/bev experience on the train was fast and efficient, and the wi-fi was excellent, allowing me to work just like I was at the office.
Jaine Murphy
Everything about the entire experience was absolutely wonderful, but I do have to say Kwame made the trip truly enjoyable. This is a guy who genuinely seems to care about people and enjoys his job. He was a delight in every way possible and I hope I get to see him on my next trip!
Kimberley Lunetta
Jamal in Coach 2 was fantastic. He was very cheerful and attentive, made everyone feel special, and even took the time to carefully log all the information about a bag that a passenger left behind. He made the trip so enjoyable!
Jennifer Judd
Easy reservation process with convenient ticket changes. The train is clean and comfortable. The snack service is quick and convenient by QR code. The train station was the most difficult to navigate without signage. Had to ask multiple times if we were doing the right things.
doug archer
We loved the whole experience. From arriving at the Miami station to getting off at West Palm Beach. But the HIGHLIGHT was the onboard customer service. The gentleman servicing our carriage (I think his name was David) was SO helpful, positive and welcoming. Such a nice guy!
Thomas Toro
The comfort and how clean and nice was the ride after 18 hour flight. Very nice
Kurt Wolfe
The Premium Car experience was well worth every penny spent!! Great Job Brightline!!
Alfredo Luco
Travel without worries !
M B
Everything was great. Easy booking. Easy check in. Train on time. Smooth ride. Comfortable seats. Clean facilities.
Linda Emond
Good experience Brightline / Miami to Orlando is comfortable and clean. The interior of this station and train are awesome, giving the opportunity to relax, no regrets
Suzanne Maresca
The ease of travel was a great experience
Lucius Millinder
It was comfortable the ease to order food and drinks was amazing cannot wait to take it again. I give it a 5 out of 5. Everything was super easy with the app and they had wifi in the train.
Anne Wedner
It’s a clean train and a smooth ride. And pretty quiet. Best way to get from west Palm to miami.
Maylin
Everything was a great experience 💯!! Clearness, service felt very secure 🙏🏻 love it.
Humberto Garcia
The train was very comfortable, clean and modern. We also enjoyed being able to order food and drinks brought to our seat. Punctuality was also an important plus.
J R Stultz
Everytime I have been on brightline the staff has been amazing just with the warm hospitality and the smiles even at 5 am in the morning. I feel the Premium class is kind of falling all together with brightline but the staff experience is great. Miami station is definitely one of the best for the premium price!
Alma Martinez
The station facilities were truly fabulous. It was my first time using the train service, and I was very impressed. The cleanliness was excellent, the service from the ticket agents was superb, the restrooms were spotless, and upon entering the train car, I was struck by the spacious and comfortable seats. Overall, everything was very good.
Antonieta Jones
It's just a great experience all around you don't have to drive you're being catered to and you can sit back and enjoy the view
Tony Stilwell
Unfortunately, I cannot recall who checked us in, but at the Miami Central Terminal, your baggage handler noticed that we had checked in 4 x suitcases. Travelling from the UK and being unfamiliar with your processes, I had looked at your T&Cs for luggage, and understood them as requiring our 2 x medium-sized suitcases and 2 x carry-on suitcases as all requiring to be checked in. Your baggage handler very kindly issued the following refund, received via email Fri 31st Oct 2025. Voucher Code: Amount : 80.00 Use By: 10-31-2026 For Travel By: 10-31-2026
Crystal Menchan
Everyone was very nice & helpful. The station and the train was clean & in great condition. The food & beverages offerings on the train were plentiful with our premium tickets. Overall a smooth ride and relaxing round trip experience from Fort Lauderdale to Miami for the day.
Vincent Lombard
Very modern and civilized and relaxing way to get to Orlando from Miami without the stress of driving and sitting in traffic. I would do this every day if I had reason to go
Glenna Zollinger-Russell
I love taking the Brightline home or to Miami. Staff at customer service is always helpful. several times I have had to change my reservation and they are great. The trip on the train is comfortable, food and beverage available if I need it. Restrooms are clean and near to my seat. Thank you ALL for being wonderful.
Trudy Akery
Easy and on time. Friendly customer service reps, too!
luis felipe leitao
(Translated by Google) Very good. Organized. (Original) Muito bom. Organizado.
Connie Johnson
The entire process. Love riding Brightline whenever we can afford the Premium service.
Robert Giron
(Translated by Google) Everything was great regarding the ticket purchase, the service, punctuality, and comfort; it's truly a very good option for getting to Orlando faster. The only downside is that you have to pay for transportation from Miami airport to the train station. I thought that was included in the ticket price and was surprised to have to pay an additional $12 per person on top of the tickets. (Original) Todo muy bien en cuanto a la compra de tickets, la atención, puntualidad y comodidad, realmente es una muy buena opción para llegar más rápido a Orlando. El único aspecto negativo es que hay pagar el transporte del aeropuerto de Miami a la estación del tren, pensé que eso estaba incluido en el costo de los tickets y me sorprendió tener que pagar U$12 por persona adicional a los tickets.
Diana Matta
The trains are clean and comfortable. The staff is friendly. My only critique is that the water bottles offered on the train are tiny and cost $4. We got a large bottle of water at the station for $5. But it would be great that a bigger size was offered on the train
chad ross
The overall experience was wonderful. It was our first time using this service and we were thoroughly impressed. The trains and stations were immaculate. The shops and train pricing were reasonable as well. We plan on using this service when we come to Miami for cruises again in the future.
Loni Leitaker
This is where you get on the Brightline. I felt the surrounding area was safe and clean. We walked there so I'm unsure if parking is available. The inside is very very clean and new. Nothing like the Amtrak stations we've been too. You walk into a large open area where you buy your tickets on kiosks. They are also available online. You also have to go through a security check, similar to the airport, to get into the waiting area for your train. This service also takes you to special events (we took it to the Dolphins game) and the airport with a free bus transfer. If you're in Miami and want to visit other areas like Fort Lauderdale, I would highly recommend this service. It's fast, reliable, clean, organized, comfy and the atmosphere is wonderful. I wish they had Bridgeline everywhere!!
Luis Felipe O
Fast boarding, good experience overall. Some people were in a phone call talking loud and the crew member asked politely to reduce as it was disturbing other people.
Deidre Mason
We arrived very early and ended up with a 3-hour wait time. One of the staff members checked on us and suggested that we should check on moving our ticket time up because she knew there was an earlier train about to board. Saved us hours of wait time! Thank you!
Carl Fugler
The train was immaculate. The food service was outstanding. The staff fantastic. The lounge wonderful.
M
Train was clean. Crew also asked the lady in front of us, who was talking loudly on her phone the whole trip, to remove herself to the area between the cars. So happy she did it!
orlando correa
(Translated by Google) I arrived late, but I was helped efficiently and quickly at the kiosk, on my way to the train, and in car #4, all in less than 5 minutes. (Original) Llegué tarde, me ayudaron en el kiosko, en camino al tren y en el vagón # 4 eficientemente y rápido, todo en menos de 5 minutos.
Thomas Iglesias
The entire team no one specific. Awesome experience
Elena Palchikova
I was pleasantly surprised to find that the station is located inside the airport, with a multi-storey car park close by. The waiting area is spacious, clean and comfortable. The train departed exactly on schedule. However, the ticket price was the same as a plane ticket from Orlando to Miami. After buying a smart tariff ticket and paying for parking, I ended up spending more than I would have if I had flown. In Miami, it took me about an hour to get from the Miami Brightline station to the MIA airport by public transportation. The shuttle stops running at 7:00 p.m., which is disappointing. The Orange Line, which goes directly to the MIA Mover, also closes at 8:40 p.m. I had to change trains three times, but the stops were close together, and the fare was $2.50.
Carl Loran
Spacious and clean seats. Meal service and the attention provided by staff
Scott Muessig
Our first ride on Brightline (Miami to Orlando) was great!! Smooth, quiet ride in a clean train; awesome food and beverage service.
Birmania Scalona
(Translated by Google) It's easy and convenient, the staff is very friendly, the station is super clean, the restrooms are clean, there are small shops, the service is excellent, I loved it (Original) Es facil y practica, el personal muy amable, la estacion super limpia, los ban̈os limpios, hay tiendas pequen̈as el servicio excelente, me encantó
Edward Stalling
Clean trains, comfortable seating and phone charging stations. Had a good experience.
Mon, October 27th, MIA-ORL.
We bought our tickets online, well in advance of our travel date. So much so that I think the departure time was changed twice from purchase to the day of travel. Thankfully no problem. We arrived to the Miami Brightline station via Uber, from the NCL cruise terminal. It worked out great. We arrived plenty early. Our train departed on time, 12noon. And arrived on time, at 3:34pm. Upon arriving to the Miami station, we got through security fairly fast. But it got really congested at times, up until our departure. Boarding was easy. We were in Coach 7, with a smart saver ticket. The coach was clean, and it smelled good. The restroom was clean. The seats were very comfortable. The trip for us first timers went fairly fast. Only a couple of stops before arriving at the Orlando airport station. From there we had an Uber take us to the Universal Studios area. The train was Maybe at 1/2 capacity. We had a very nice trip. I would certainly consider riding on Brightline again.
Jeremy Batalla
Great service
Ken Murphy
The interior of the train was neat and clean and the seats were very comfortable.
Sarah Sams
premium is so worth it, great lounge, top notch service. Why take 95 when you can ride in style and work or relax in comfort and style
Terrini Woods
Thank you for this opportunity to "hightline" you staff that went beyond helpful care. Ms. Kesha Brown of security at the Miami station. On Tuesday 10/28/25 there was a delay of departure. Ms. Brown was helpful cheerful and attentive. Please send her my appreciation. This is from passenger Terrini M. Woods
Patio Shaw
Road both levels of service Upgraded and regular.. Both experiences were great enjoyed having service and being pampered but also regular coach was just as great service with the phone was great and very comfortable and clean surroundings!
Ray Hudson-Evans
We loved the experience and will definitely do this again when we can
Sarwath Begum
to avoid traffic on road
Alvanal
This was my very first time riding the Brightline train, and I have to say — what an amazing experience! I’m visiting from Canada, and I was so impressed by how clean, modern, and comfortable everything was. The staff were friendly and welcoming, and the whole process from check-in to boarding was super easy and smooth.
Abhishek Kumar
It was an amazing journey from Miami to WPB with brightline. I appreciate the helpful nature/service from the staff. The level of ambience and cleanliness 10/10. Thank you brightline.
Peter Butterworth
As an overseas visitor, the whole experience was amazing. The helpfulness of the staff, the professional a great waiting area, the signage and whole experience
Michael Seladoki
Even for the short ride we had. We thoroughly enjoyed our ride to Fort Lauderdale. The train was clean and a very smooth ride.
Sanjay Mundkur
The entire Brightline experience was a plus with some room for improvement. There is no easily found signage *at MIA* to indicate one should take the orange line to the next station Ellington Heights and then transfer to the southbound line with Overtown/Lyric as the destination with Brightline a hundred yards or so down street. Easily handled with a text notification or even within the app using a diagram (and/or multilingual text directions). The images are from the Ellington Heights MetroRail station.
Sandra Simmons
Omg riding on the Brightline was Awesome. The cleanliness of the train was superb. The customer service was Phenomenal. The conductor was a Safe Driver & i really appreciated that the most. Overall I would definitely take this ride on any occasion hands down.
Carlos Pepin
Great and Friendly Customer Service, fast website booking and a smooth ride !
Belinda Santos
Great ride. I would do it again. Train was on time, stops were short, clean and great wifi service.
Emma Goodger
Comfortable seats with lots of leg room
Martha Dillon
Timely and comfortable
Craig Manderson
Beautiful brightline Station easy to get to from downtown miami nice bar called mar Mary for drinks n food I got a Cuban coffee loved it
Eileen Hanby
Our seats were very comfortable and didn't have a lot of stops so the time just went by so fast.
Jordan
Beautiful and big train station, nice lounge, and kind workers.
Melissa Johnson
The agent rebooked my ticket as due to a flight delay I missed my train by 3 mins. Also when I did arrive to Fort Lauderdale my suitcase was not unloaded and kept going to West Palm Beach. It had been a long travel day but agent AJ at the FLL station connected with other staff and ensured my suitcase got back to the station and arranged for an Uber to pick it up and deliver it to my hotel. Aj was so kind, went above and beyond and gave me a good piece of mind and the confidence it would be taken care of and it was! I can't say enough about Aj's incredible service!
Alfred Twitcher
Just an awesome experience
Waldoneles Aguiar
Fantastic
Will Givens
Everything about the Brightline experience was absolutely wonderful! The stations and trains themselves were clean, the staff was nice, helpful, and very accommodating. The lounges at both Orlando & Miami were clean and well stocked with delicious food. Please please please continue building north to connect Jacksonville & St. Augustine to the rest of the routes! My husband and I live in Jax and would love to just hop on at the downtown train station and get to other parts of the state. This beats driving any day!
Leizl Bala
The premium coach attendant, Tiffany, was pleasant and attentive. She delivered service with a smile throughout all the hustle and bustle. I was glad to have her on this trip to MIA.
Calvin Christian
The attendant was very nice and polite and attentive. She made it a 1st class experience. But the whole trip was seamless fro booking to parking to riding. My experience was positive and I have already spread the word to friends. y only critique is the absence of reclining chairs.
Angela Hall
Really love the value for the money. The ride was smooth and the staff were very friendly
Noemi Serrano
It was quiet, clean and convenient. The ride was smooth as well.
terri vassell-fernau
Booked on the machine in the station. Quick and secure transaction. A good experience thank you
Adela Vasquez
Excellent Customer Service, Extremely clean facilities inside and outside the train, punctuality at all times, top-quality service, I recommend this service 100%
Patricia Garzon
Friendly service
Chin Chin
The train ride was amazing and relaxing, well on my return. the one thing that made it not so good was, I sat next to a family with 3 kids and that leg of the ride wasn't very pleasant, the kids were loud and the adults were no better, I believe brightline should have accommodations for family with children, kids needs to be kids and I get that , but it would have been nice to hear my self think. Anyway AMAZING RIDE!
Dmitry A
It’s a great
ines clari
Love to ride with brightline..it's the best😍
Joanna Mulhall
Easy, comfortable, conveinent, please bring to Jacksonville, savannah and charelston!
Linda griffin
The Brightline train was clean, effecient and easy to use.
Gabriel J
(Translated by Google) We took the train to Orlando. Excellent experience. Comfortable and clean. (Original) Tomamos el Tren a Orlando. Excelente experiencia. Cómodo, confortable y limpio.
Connie Preston
IT WAS A SMOOTH EXPERIENCE FROM START TO FINISH AND THE LEVEL OF CUSTOMER SERVICE FROM THE STAFF WAS OUTSTANDING.
Siddhartha Sadhu
I was traveling for a business meeting and needed a peace of mind on my way to prepare. The whole boarding process was very comforting and the free WiFi access was an added advantage. I ordered a coffee which came in pretty quick as well. Overall it was a very pleasant ride.
Jeny Plante
(Translated by Google) Incredible everyone Their employees are friendly and ready to help (Original) Increible todos Sus empleados son amables y listos para ayudar
Giselle Loredo
Nice ride in peace for long destinations. Only issue is the seats. They aren’t meant for long rides. Not very comfortable.
Alfredo Pérez
Punctuality in departure and arrival. Cleanliness.
5 stars for customer service
Although my family and I were not able to travel on the Brightline train, I had an amazing experience with their customer service team. We had some issues where we could not make our original reservation. They bent over backwards to help us. Special shout out to Robert and his management team. You guys rock, thanks for making a potential headache into a sigh of relief!
MARNIE GRATIL
Travel was on-time, and comfortable.
Christy Berry-Wilson
Upon arrival to the Central Miami Brightline station, staff were very friendly and helpful. The train ride was remarkable as well as the food service. Being my very first time traveling with Brightline, everything exceeded my expectations! I have been encouraging friends and family to use this service for travel, especially from Miami to Orlando. Everything was extremely easy to navigate. My only other comment and suggestion is to maybe turn off or dim the the trainlights in the cars. I wanted to go to sleep! That's just how comfortable I was. LOL.....JUST A SUGGESTION
Jessica Ortega
It beats driving any day! I love the convenience
Carlos Mora
brightline, your app is user friendly, thanks,
T Stephenson
Overall a stress free and enjoyable ride.
Geraldine Amozorrutia
It was easy, comfortable and a great experience travelling in Brightline! I loved it!
Mariros Boliche
From booking easy to book a lot of seating preferences selections it was also indicated the directions of destination or travel so it was easy for me to select the seat assignment. The station itself very clean world class. Premium lounge experience the food a lot of selections for the beverages. The train ride we are like flying on a plane also with unlimited meal snacks and beverages both from orlando to miami & vice versa. It was my first time to ride with brightline train definitely I will ride again and highly recommend the best ever train ride experience.
Antonio Mora
The nice saloon to wait till the departing time, with fruits, meals and drinks. Excellent
Mavis Mora
Great ride, and excellent guest services
Nia Bryson
It was truly very easy and convenient for a short trip!
Michele Rogers
My entire experience from boarding the train to reaching my destination to my Miami was great.
Ashley Powers
This was my first time ever taking a train. I traveled with my two young children and it was breeze from start to finish.
Sean Smoley
Train was very clean and spacious. Enjoyed the 3 hour ride without driving or parking at the destination. Price wise it worked out to add a train experience for our 10yo on the journey to our Port Miami. Other families chose to drive Orlando > Miami, I was surprised they were able to beat us home adjusting for ship disembarkation and departure times. Price points on a family of 2+ kids are a bit steep. Great ride! I’d weigh my options before driving back down turnpike and dealing with traffic.
Olga Clavier
Great experience
Wendy Boatright
The seats were spacious and comfortable. Service was polite and attentive. The train was clean and on time. Overall we had a great experience and will definitely use again
Andrew
Best rail service in America.
Kathryn Toscano
Booking was super easy. Every member of the Brightline team that we encountered on our round trip from Orlando to Miami was very helpful!
Wilfredo Mendez
The train attendant was so welcoming.
Dad Pistachio
The entire Brightline experience was great. Making the reservations online was quick and easy. Parking at the Orlando airport was convenient and not having to drive from MCO to MIA and back was wonderful. The shuttle service from the Miami station to MIA was quick. The Miami Central Station it’s pretty amazing. There is a large variety of restaurants and offerings. We sampled several and all were very good. There are a lot of places to sit and relax while waiting for the train. The staff on the brightline was also very courteous. The WiFi from MCO to the Miami station worked well, but on our return trip from Miami to MCO the Wi-Fi kept dropping, even though we had signed in. It forced us to continue signing in continuously. Other than this, we experienced, no other issues and it was better than making the drive on I-95 or the turnpike. The Brightline service is great and convenient.
Jonathan Hopkins
I love the new commuter pass (like the old commuter pass). It's why I've come back to Brightline for almost every ride.
Laura Wintjen
Matt served us in the premium car and was such a pleasure to speak to. Amazing customer service! He made our ride awesome!
P
Clean fast and new
Nasseem Hesler
I love EVERYTHING about taking Brightline - hoping the Stuart station is built very soon! Love love love Brightline!
Michelle Cintron
We had a great experience. Punctuality, great service, very clean.
Michael Servidio
It was our first time on this train, and it was clean, comfortable, and fast. We will use it whenever we are in Florida.
Luis Ayuso
Our ride was amazing. I liked when I rode in the regular train but premium was an experience from start to finish! The gentleman who served us on the premium train was excellent. The snacks, the service was excellent!!
Fabiana Fernandez
The cleanliness and safety of the trip. The station was really easy to get by and had a variety of options for food
David Grisales
Boarding was on time and very organized
Juan Garcia
“Everything about it was smooth sailing.“
becki bozart
love the clean "bright" look of the premium lounge! Great snacks and drinks and workspace. Would like a little better directions on how to proceed at boarding time but otherwise great!
Diane Wozniak
The entire process from booking to arrival at station to Premier lounge (you could improve on food options) to train ride and departure was seamless and smooth! What a great way to get around!!
Niki Forrest
Everyone from the workers in the station to the assistants on the train were wonderful.
Mark Silvey
The entire experience was first rate. Highly recommended! A+++++_
Bellis
The attendants were very helpful and kind. The train was very clean and quiet and relaxing.
JUAN DAVID LONDOÑO VILLA
Everything perfect. Beatiful experience
BRENDA WITHERSPOON
Very nice and the staff was very present
Karian White
Boarding process was very fast and simple. Will be riding again !
SOL SAUCEDO
The fast option to get to orlando from florida, also the place was clean
Tony Moore
Spacious seating. Clean station experience. Clean restrooms!
Pedro Erigoyen III
Honestly, the whole experience was painless and easy from the start. I booked my train 2 days before I left and it was simple as just picking my departure and return times. When I got to the station, all I did was put my bag through a metal detector, then waited for my train. Getting on was easy, and the train itself was extremely clean, quiet, and pleasant the entire ride.
Sandra Daniels
The entire Brightline experience was incredible. The station is amazingly beautiful. The lounge and all its perks we enjoyed. The train ride and guest services was spectacular. Can’t wait for our next ride.
Tim Trautmann
All around excellent experience.
Madison McElroy
Will take the train in and out of Miami again! So nice to have such a streamlined process. All you have to do is show up and wait for boarding to begin. Overall, such an easy process. Walk on the train, find my seat, and in just few minutes we're off! No unnecessary waiting or holdups.
Edgardo Loret de Mola
Clean and comfortable cabin and seats, low noise and fast and safe ride!!
Martha diaz
This is the second time I've traveled on Brightline, and I really find it to be a delightful experience from the moment I buy the ticket until I get off at my destination. Congratula😍
Muhammad Hassan Shakir
Train stations look better than most airports. Decent menu in the lounges. Trains are on time. Seats are very comfortable. Ride is great, so is the Food and service. Highly recommend!
Eddie Thomas
Honestly the entire infrastructure from, the ease of ticket purchases, to the waiting lounge, the bar/cafe, cleanliness of the train cars and stations and the attentiveness and conviviality of the staff. Amazing!
Hernan Vigier
(Translated by Google) Excellent service. And they easily arranged an advance on my ticket. (Original) Excelente atención. Y me resolvieron un adelanto de pasaje fácilmente
karen cooper
Efficient way of making my experience more enjoyable from departure to arrival.
Karen Cooper
Efficient way of making my experience more enjoyable from departure to arrival.
Hassan Khan
The guest service staff were cordial, efficient and helpful!
Carlos Rodriguez
Wonderful experience over all
Rhea Bell
The agents were very helpful with our check in we arrived a little earlier than our departure time and the allowed my family my mother in a wheelchair and my father who is blind up a little earlier than the two hours which we really appreciated. The ride was very nice the train attendant was very amazing
Lucia Alvarez
I enjoy Brightline rides- no driving for me on I95 & can totally enjoy the ride with family & friends.
Manuel Gonzalez
Brightline / Miami is a cool and comfortable place to hangout and walk around Miami’s Historic District. Take in a HEAT game. Visit the Museum and Museum park. Walk towards the bay into The marketplace and or visit MDCC. The interior of this station is awesome giving one the opportunity to relax, have bite and or a drink, 🥃 including spirits. “JOE The Juice “ is on the ground floor. You can also ride the rails from here. Rails other than Brightline. Miami to Orlando’s Mickey is quite an interesting story. The trains are clean and fast. Definitely visit this station and literally take it from there, for the day, weekend or the entire week, no regrets P.S. A word of caution ⚠️ Brightline Miami runs like New York. If your on time, your late! So shake off the slow pace of Miami before boarding a Brightline.😎👍
Lisa Newkirk
My husband and I decided to take a train for our 27th wedding anniversary to Orlando for a new experience. We both were impressed with the ambiance,cleanness,comfort,and the on board process. Brightline made our trip,relaxing, less stressful and enjoyable. We both agreed on using brightline for our future trips in Florida. If you thinking about going on a trip to Orlando,West Palm Beach,and Aventura. Don't hesitate you won't regret it. Satisfied customer's. BTW try premium package it's a little upgrade from regular seats.
Felipe Restrepo
This guy helped me to carry my luggage inside the trains when I was moving inside the trains to find my seat! He told me he was from Jamaica
Natalie Shaw
Great job - will be back
Dale Hovey
Great service, awesome stations and train, I wish you continued success
N A
Mario and his assistant I did not get his name but both kept things running smoothly both on my morning trip and my afternoon return from WPB. When I got on the train in the morning, I was very tired from work the night before, but mario kindness while providing snacks. To include coffee, which help the most, and both their smiles just made journey better. The train had to stop a few ans a precaution and Mario made sure to keep us updated and Even made sure the AC was turned on ans it got a little hot. Our return back. We also had the same train with Mario and his assistant, which I did not catch his name I apologize and let me tell you these two work their little tails off, making sure every passenger was happy. They were so kind and polite with a smile they kept everything clean and orderly They assisted us with anything we needed and most of all mario actually remembered us from earlier so our little group was very happy to know that he remembered us and was so genuine recommended places for us to visit on our next return to West Palm Beach. Thank you Mario and assistant for such a great service and do not stop being the persons that you are. You are amazing and please know you did a great job with service with a smile. Making us feel better after a long day. Our trip was to show my niece from CT the fun stuff in WPB and take a ride on the train. She was very pleased with the whole experience and we hope to go to Orlando soon hopefully we will have Mario and his assistant again ! Good job 👏🏼
Alvaro Mendoza
Miami Central Station is amazing!!
Naides Brum
Everyone is so polite and knowledgeable about the routine and schedule!
Patricia Ramirez
I love riding Brighline train, it is convenient, itinerary has so many options during the day. Very comfortable
Seyda Pericche
Arrived before expected.
Staci cc
Ordered bagel and they were hard as a rock couldnt even enjoy it on the train ride. And before that the server took forever to take our order. They need more than one person working taking orders. And they take payment before so u cant leave and board train if they were taking long because u already paid. Also wish they had individual blind shades it was bright at sunset and the person behind me hopped on while i was sleeping and pulled the blind wide OPEN. I pulled it down a little to be considerate but i have motion sickness and see the traffic and trees was also makin me sick
laura villegas
Great station, spacious, free wifi, punctual
Paul Posey
Nice, clean Premium waiting room, lots of tasty snacks and drinks (appreciated electrolytes on tap), easy boarding. And friendly security helps.
Bill Kane
Wish we had something like Brightline in TX. Booking w/ mobile app is simple. Stations are super clean & nice. Same w/ trains. Premium lounge in both Miami & West Palm were awesome. Keep up the great work.!
Maria ODonnell
"From the moment we boarded our Brightline trip to Miami, the employees were an absolute asset and a joy. They greeted us warmly and were super friendly, representing the company with utmost care and professionalism. They are truly wonderful employees and should be treated as such."
Golden Cox
The whole staff from start to finish
Victor Payares
(Translated by Google) Large and spacious (Original) Amplio y espacioso
Jay Aguinaldo
It was my 1st time on a Brightline train. My entire family has been on it for a while but I never got the chance to experience it until recently. It truly is a marvel experience to try out. Everything was amazing. Thank you for the chance to experience the train ride.
Rosalinda Rodriguez
Fantastic experience! Best way to travel from Miami to Orlando!
RAUL GARCIA
THE STAFF WAS FANTASTIC THEY ARE ALWAYS ELEGANT WITH EVERYONE.
Tom Sixspeed
The boarding process, terminal, and cleanliness ( ORLANDO) was a 9.5 out of 10. (Miami) an 8.5. only because the security area seemed to be a bit unorganized.
Mark Campbell
Clean and modern stations - nice lounge facilities and pleasant staff.
Larcenator Siegel
Booking, Station, comfort and cleanliness of train, perfect on time departure
Cheryl Porter
When traveling between Orlando and Miami, it's nice to sit back and let someone else take care of the "driving". Travel on the turnpike can be stressful, so being able to read, scroll, or even nap during the trip makes it convenient and easy!
Evgeniya Antonyan
Very clean , fast, great , but expensive
Yvonne Cabrera
The team, excellent service
Grace Casas
The comfort and quiet of the train help. Staff are friendly. The menu is good. The Wifi helps to be able to do work while on the train.
Shieda Orr
The most wonderful traveling experience! I prefer Brightline much more than flying. I wish this train went everywhere around the United States! The service you get on the train, the snacks/beverages, everything was so great! I loved the Premium Lounge! Friendly helpful staff in the station and on the train.
Gabriel Marquez
It was my first time riding Brightline and I was over the moon happy to see how accessible traveling to and from Orlando has become. Now I feel closer to my daughter who moved to Orlando 3 years ago! Way to Go Brightline!
Amy Ahseln
It was an easy and relaxing way to get from Miami to Orlando.
Laura Robaina
It's affordable safe and just a short distance away from the actual bright line
Best BrightLine Attendant from Orlando to Miami
Not our first time taking the Brightline train, but this trip was truly different. We were returning to Miami from Orlando on Saturday, August 23rd at 1:50 p.m., and Kwame was the attendant for Premium Coach 2. From start to finish, we had such a wonderful experience with him! Kwame was extremely professional and attentive, while also bringing a kind and friendly energy to the trip. What stood out most was his sense of humor—he kept the ride lighthearted and fun by sharing clever riddles that made everyone smile. It’s rare to find someone who can balance professionalism with making passengers feel so comfortable and entertained. Kwame truly made our ride memorable and enjoyable. Brightline is lucky to have him on their team!
Good option
The Brighline Miami is the train Service that departs from Miami Station and goes to various places, such as Orlando passing by places like Cover Louder Dale. To catch this train while at the Airport, unlike Orlando you need to take a metro from Metromover to the Orange Line Freedom Tower station, but you can get off at Government Center but you will have to walk a minute. The station infrastructure is very good, the trains are spacious and has room for large luggage, I recommend if you are arriving from miami and have to go to Orlando is a good option.
I had arrived late to Miami International Airport on a flight from El Salvador and made it just in time to catch the last train (11:05pm) out of Miami to West Palm Beach. While checking in through security, I dropped my cellphone and didn't notice until I was aboard the train. I asked the Concierge on the train, Danny, if there was any way he could check. Danny returned a few minutes later to say they had found my phone and would send it up to West Palm Beach on the first morning train and I could pick it up at the WPB Station. I went the next day and sure enough, my phone was waiting for me there. I just wanted to thank Danny and any of the other Brightline folks who were involved. They saved the day for me and I am very appreciative.
High Speed train between Orlando and Miami
Brightline MiamiCentral Station is conveniently located by metro stations including Tri-Rail, Metrorail, and the Metromover, which are great options to seeing Miami. Brightline covers longer distances than the other three. You can buy tickets at the station entrance lobby using either a kiosk or a staffed counter. You can also purchase tickets online at GoBrightline.com or through the Brightline app. Tickets cost between $79 and $270 depending on what your needs are. Reservations are required to travel on the Brightline. You can bring a carry-on and check one luggage bag. The ride between Orlando and West Palm Beach is approximately 2 hours. It is 3 hours 30 minutes between Orlando and Miami. The central station is modernistic and has 12 restaurants at the Central Fare Food Collective to serve you from 11:00 am to 7:00 pm. You can also buy snacks on board plus 2 alcoholic beers and wine. No limit on non-alcoholic beverages. Full information can be found at GoBrightline.com.
Yolanda Boehi (NaturalMagicLife)
Excellent. Everything. Excellent
Carolina Saenz
Clean, Convenient, and Impressive! I was pleasantly surprised by how clean and well-maintained this train station was. From the platforms to the restrooms, everything looked tidy and organized. There were plenty of food options to choose from — whether you’re in the mood for a quick snack, coffee, or a sit-down meal, there’s something for everyone. The signage was clear and easy to follow, which made navigating the station stress-free. I also appreciated the friendly staff who were available to answer questions. Overall, it felt safe, efficient, and much more enjoyable than I expected for a busy transit hub. Great experience!
Lázaro Miranda
(Translated by Google) Everything is excellent (Original) Todo es excelente
So modern!
I wished I used the train more than what I actually do. It is an underrated way to get around. I love how Brightline is transforming the train industry. All of their stations are state of the art stations, with a lot of light, spacious, modern, check-in simplicity, and easy to get through. All in all, you would never think this is a train station in America. Their latest addition, the Food Collective food hall at the second level of the Miami Central station, is not only a nice add to the station itself but also for this downtown area in general.
Great customer service
I took the brightline from Miami to Orlando - I had just got off a 10 hour flight from Germany and was running late . They held the train for me bc I arrived right when they were boarding. I appreciated this so much because this was the last train of the night and if I had missed I would have needed to book a hotel etc. This is my 3rd time traveling with brightline and it's always a great experience.
Great alternative
I took Brightline round trip this weekend from Miami to Orlando and back. It’s a real first class operation. I had Premium tickets which gives you the royal treatment. They offer food and drinks frequently. Also a complete lunch. Alcoholic beverages can be bought but everything else is free. The train runs on time.
Amazing! I take the Brightline from ******* to ***** a couple times a month and its always such a great experience! One time I was even running late and just missed the boarding window and they just put me on the next train without any issues! The stations are great with a full bar and food, and on the train too! Buying food is super simple and it comes right to your seat. App is super easy to use and very helpful. Staff is friendly and stations are clean and luxurious. Would highly recommend!
Love the Brightline!
Amazing! I take the Brightline from Orlando to Miami a couple times a month and it’s always such a great experience! One time I was even running late and just missed the boarding window and they just put me on the next train without any issues! The stations are great with a full bar and food, and on the train too! Buying food is super simple and it comes right to your seat. App is super easy to use and very helpful. Staff is friendly and stations are clean and luxurious. Would highly recommend!
Elba Maté
(Translated by Google) Super (Original) Súper
Great Brightline experience.
We took Brightline from Miami International Airport to Orlando International Airport and it was a great experience! From Miami airport you will take a service bus to Brightline Train Station (pay $10 + $5, I forgot the exact amount but you may check their website) for extra person. We booked a ticket with lounge access and the food was great! FREE! The ride was smooth, view along the was amazing for a first time traveller in Florida,
Awesome Experience by Ana
a minute ago
New
Me and my wife had the opportunity to travel from Miami to Orlando using Brightline, and we’re were so overwhelmed with Ana’s kindness, knowledge, attentiveness and professionalism that for a moment we weren’t sure we were riding Brightline. She is an employee that goes far and beyond, she goes the xtra mile to make your trip unforgettable. She should be an example of great Customer Service. Thank you Ana⭐️⭐️⭐️⭐️⭐️👍🏼 awesome Job!!!
L P S
(Translated by Google) Very good (Original) Muy bien
Elena Rodriguez
(Translated by Google) Marvelous (Original) Maravilloso
Ivy González
(Translated by Google) I loved the Miami station, very clean and the staff at the station very friendly. (Original) Me encantó la estación de Miami, muy limpia y el personal en la estacion muy amable..
Wonderful travel experience to / from Miami.
Brightline is the only way to travel in Florida. I went from West Palm to Miami and back. I live in Stuart and wish.... much.... that they will open a station in Stuart. I hate driving and go often to Miami. Please increase your service and open a stop in Stuart. Please.
Sophia
making sure you reserve your uber ahead of time because it is busy!!! center of miami has LOTS of traffic.
Nice ride but not user friendly for parking and boarding.
The trip overall was good. The station is clean. The seats are comfortable. The staff was helpful, BUT… parking garage entrance instructions were confusing and there was no one to help . This caused much undue stress. We also had issues going through the ticket gate. We each had a ticket in our phone but once you scanned a ticket, it had all four tickets and all four of us were supposed to go through the ‘gate’ at once. Also, there was no instructions on which coach to board.
Zoraya Marquez
(Translated by Google) Good place. (Original) Buen lugar.
Despite an unsuccessful interview with Brightline, my subsequent journeys to and from both Boca Raton and Fort Lauderdale from Orlando were revelatory. Having traveled extensively around the globe, I can assert that Brightline stands among the finest train services. The immaculate appearance of its stations, courteous staff, and luxurious onboard atmosphere evoke a sense of genuine first-class travel—yet at a remarkably economical price point. If you’re exploring the corridor between Orlando, Boca Raton, Fort Lauderdale, Aventura and Miami, forgo the plane in favor of Brightline. You’ll skip tedious airport lines, enjoy a swift and polished ride, and spend far less than on airfare. Though I did not secure a role with Brightline, I would have been immensely proud to serve an organization whose service is so superbly executed, and I emphatically recommend that every potential traveler experience this top-tier rail journey.
Lost wallet
I left my wallet in the Miami terminal. When I got home to Orlando I found that my wallet was missing. After looking everywhere I sent a message to the Brightline Lost and Found. Whithin two minutes a gentelman called me and told me they had it and was going to be sent in the next train to Orlando. Sure enough it was there when I picked it up at the next day. What was more amazing is that everything was there not even a dollar was missing. That was a good chance for a crime of oportunity but to my delight I can say that the Brightline company has employed very trustful individuals and I want to write this review so the person that found it and everyone that was involved with the safety of my wallet may be congratulated. I prayed for that angel all day today and told everyone about the honesty of your company with their costumers. I will forever be a Brightline costumer. Thank you Brightline.
Hector Salazar
Great service, all big cities should have the brightline train service!!!
Jane Edwards
Really very good. But not as good as it was! Service is always lovely and helpful. The bar service in Premium is not working well. On board, it really depends who serves you. The Premium food selections are horrid. But, I will continue to use and will often choose premium.
Nice modern building, fantastic way to get from Orlando to Miami
Definitely save the drive! Never knew about this option until speaking to someone on the phone. Great way to get from Orlando to Miami (for me) to catch a cruise. Miami station is very clean & modern. Make sure you get to train before travel time, because you may miss it. In my experience the 2 times I've traveled Brightline train leaves on time.
Very safisfied with the train, not so much with the shuttle
The train service is above average. Smooth ride, comfortable seats, plenty of room, bathrooms, refreshments on board, WiFi. Waiting areas/stations are clean and comfortable. Some negatives: very loud music in the chick-in area, the shuttles to/from the airport are very inconsistant and running only during a day, we had serious issues with that, it's not what is advertized on Brightline website, be prepared to take Uber to the train station.
Dean Malka
The best place in the world feel like airport
Fabulous trip
The Brightline is so convenient! I was expecting to get an Uber to Mia car rental center when out of nowhere comes JP,a shuttle driver. He right away offered to take me to the rental center and the entire way he was so hospitable! Friendly with all cultures ( several different on his bus) and he was a wealth of history information on south Florida. He is the BEST shuttle driver I’ve ever encountered! Please make sure to give JP a shout out for excellent service. He made my day. The entire experience was pleasurable and the shuttle ride at the end was a super bonus. Thank you JP and Brightline!
Alessio Barsanti
The parking facility dedicated to Brightline is, like many aspects of Brightline, outstanding in its ease of use, size, availability of spaces, proximity to the station, and cost. For just a few dollars more than the train ticket, I was able to reserve a parking spot at a very reasonable price, making the entire process both convenient and affordable. I did encounter a small issue when scanning the barcode for the discounted parking rate. However, once I reached the Brightline Station and visited the information desk, the staff quickly resolved the issue by applying a sticker to my parking ticket, ensuring I could benefit from the agreed-upon rate. This minor inconvenience was handled so efficiently that it caused zero stress, which is a testament to the excellent customer service provided. The parking lot itself is spacious, well-organized, and incredibly close to the station, making it an ideal choice for anyone traveling with Brightline. The combination of affordability and logistical convenience makes it a fantastic solution for travelers who need to drive to the station. I highly recommend Brightline’s parking option to anyone using their train services. Not only is it cost-effective, but it also enhances the overall travel experience by eliminating the hassle of finding parking elsewhere. Whether you’re a frequent traveler or a first-time user, Brightline’s parking service is a smart and stress-free choice.
Great time aboard this extremely quiet train! GetSome!!
A super comfortable ride! It was so quiet that we forgot we were on a train! Food is expensive & limited, so bring your own. Staff is very helpful. Great way to avoid the stressful driving - no traffic jams here & she arrives very quickly to your destination! Their parking garage is spacious and user friendly! Very well thought out setup! GetSome!!
Wanted to see what the station looked like
It looked very interesting but did not go to ride on it. Station was very clean, and the trains were looking very nice and clean loved what I saw. I’m planning to take a trip to Orlando and Tampa on it. With my grandson and great nephew.
Reinaldo Chacin
Very convenient excellent service
Good overall time on the train.
Great experience on the train. Highly recommend it. But none of their promo codes work, including the ones they advertised online on the same day we booked our tickets. Had to call customer service before our return trip and we’re on hold 55 minutes. Finally had our tickets changed wt the station. One other minor issue was a bartender at the Ft. Lauderdale terminal who asked if it was okay to switch out the champagne since they were out of what they normally used in the drinks we ordered, but failed to tell us that the substitute was $28 versus $14. First world problems and again, a good overall experience.
Miami to Orlando trains
I wanted to check how far in advance I have to take the ticket and, in turn, if they recommend the train to go from Miami to orlando more than to go by car. I'm 24 and I'd have a car in prayer but I'm in doubt how to move to prayer from my ami
Will go again but pricey
Went from Orlando to Miami to catch a baseball game. The parking at Orlando international airport is a MESS! Nobody knew where to go. Zero help and super confusing. The road signs are horrible. The train was amazing!! Clean trains. Comfortable. Surprisingly quiet! The 3 stops we made we’re literally 3 minutes long. We took the late train home. We asked if they could turn the lights off but we were told they could not due to safety reasons?? Would’ve been nice to take a nap on the way home. Overall it was a great experience and w we’d go again. The ticket prices are a bit high for what it is. But this explains why the train are empty. Lower the prices and these trains would be packed!!!
Brightiline - Million Travels.
The train station is modern, comfortable and practical. We buy tickets for three , $80 per adult and $40 per little daughter, the prices may vary depending on day and time , the best is to consult before , in the price we include waiting in the VIP room that has a free buffet that includes alcoholic beverages , detail , to have access to alcoholic beverages you need to scan on the side of the machine itself your ticket to verify that it is older. Both in the stack and on the train has great quality Wi-Fi.
Viagem trem
Very good trip!! Fast, comfortable even in the normal class. Hours respected. We were in sunny islands and has the adventure station nearby, not having to go to downtown Miami. Service on board and at the stations is still not so complete, few food options and snacks and fishing a little in the sympathy of the staff. Even last night train left from Orlando at 20:50, arriving in Miami at 00:10 transportation from adventure station to hotel was easy to call and quick to get, and the station is a safe place.
24 hrs in Miami/BRIGHTLINE
Amazing experience for a 24 hrs in MIAMI coming from ORLANDO. I Will never drive again !! Train was a nice ride . Food/drink service was great to have . A young lady her name Alicia in MIAMI STATION (Aug 1 )was courteous ,professional and willing to help us . GREAT CUSTOMER SERVICE!! It was our first time!! Thank you so much !!!!. Careful when you buy your ticket on smart savings not able to change times even to paid xtra ! That needs to improve Bright line !!! Now we need a stop near Melbourne ASAP !!! THANKS
ALICEA!!!
Great
I had an amazing experience at bright line station in Miami. A young lady named Shay went above & beyond to accommodate us on our trip. These days good customer service is hard to come across but Shay did not disappoint.
carlos preval
Great
One Team Latino
(Translated by Google) Everything was great, top-notch. I was disappointed by the hard plastic chairs for the price of the tickets. It's not comfortable to travel for 3 1/2 hours like that. (Original) Todo muy bueno, de 1er. Nivel. Me defraudaron las sillas de plastico rigido para el precio de los tickets. No es comodo viajar 3 1/2 horas asi.
Great option for a cruise
Train was a great option to travel to Miami for a cruise. Just a quick ride to the port. Did not have to worry about finding parking or an expensive hotel room in Miami. Will use this again.
Money well spent
Book the trip, 1st class if possible! The train was spotless, the service was excellent and the experience was top-notch. Loved the lobby bar, great place to people watch while waiting for the next train.
Brightline Extraordinary
The Brightline train is a beautiful experience... Orlando and Miami stations are the best... Good service, unbeatable cleanliness, cozy atmosphere... I would suggest that related information appear on the screen of the trains with the trip itself... For example, places where the train passes... There are beautiful places on the journey, but not knowing the information remains in the air......
Seamless connection to Inter Miami Stadium
We travelled Miami to Fort Lauderdale and used the complimentary shuttle service out to the Inter Miami Stadium. We’d travelled from Scotland with the kids to see Messi play and the Brightline Service made it so easy for us. Honestly a great experience. The shuttle staff were friendly and helpful and linking to the match and return train was seamless. Both train stations also immaculate and felt safe even on the late night return. And an Uber voucher included in the ticket got is safely back to our hotel.
Comfortable & joyous journey from Orlando to Miami
I travel by brightline train from Orlando to Miami on 05/13/24. Our ride was very much comfortable. Seating arrangement is best. Staffs are cooperative. Train was on time & we reached on time & safely. I’m from India & our family was on leisure tour. It was my one time ride. Sitting area at train station was large & comfortable.
It's worth it
Buying tickets in advance will allow you to save several dollars, the train is new and with few stops, unlike the Miami station, in Orlando the facilities give you a privileged view.
ANA BAUSHER: THE BRIGHTLINE ANGEL(BARBIE)
To Whom it May Concern, Ana Bausher is my Brightline Angel (Barbie)! I took the 731 Train to Miami, FL from Orlando, FL 5/2/2024. As this was a business trip, I had a 24hr turnaround on 5/3/2024. Needless to say I was exhausted from my business trip! From the moment I stepped on to the platform... Ana's service was IMPECCABLE. Her engagement with clientele is that of care, concern, and understanding!! I lit up like the Fourth of July when I saw Ana's face as I boarded because I knew... once again... I would be treated with compassion and experience the elevated service we all desire within the hospitality industry. She is truly an angel ! PLEASE GIVE HER A RAISE! Best Regards,
Professor Bernard
Impressive and very reasonably-priced train service from Miami to Orlando
Excellent train service travelling with Brightline. The Miami staion is spotlessly clean and staff are most friendly and helpful. My husband and I would definitely recommend taking the Brightline train between Miami and Orlando, instead of driving or flying. Orlando train station is also impressive!
Andrew Gacayan
Very convenient parking to the station. I've prepaid for parking twice and whenever i scan my boarding pass with prepaid parking it never works. I usually have to call assistance and they let me in. No issues when leaving the garage after the paid period. Clean and safe to leave your car based on my experience.
Outstanding all around
These folks could teach the airlines a thing or two about customer service. Outstanding customer service, support, and follow up. It's just an awesome experience!
Iris Martinez
Everyone should try the Brightline and be pleasantly surprised. Amazing!
Brightline = Gamechanger
We traveled round-trip from Boca to Orlando. What a convenient way to cover some ground. We picked up a rental car at the Orlando Brightline Station which happens to also be the Orlando Airport. You just need to walk from terminal B to C which is not that bad of a walk. We drove up to St. Augustine to check out properties. (Stayed at The Collector Inn, which I highly recommend) I am so glad I didn't need to drive this whole haul. The Brightline is the best thing that has happened to South and Central FL... soon to be in Tampa too, I hear. I hope they continue it to St. Augustine and Jacksonville as well. Excellent form of transport. If you happen to be in Stefanie's section on the train, tell her hello from us. She is great! Also, I highly recommend the upgrade to premium if you're looking for some extra space, comfort and perks.
JJ is the Best Brightline Employee!!!
My mom and her sister are aging gracefully and needed some extra help getting their Uber roundtrip on the Brightline when they went on a cruise out of Miami. I had the blessing of connecting with the best Brightline employee, JJ!!! He made sure these queens got off the train, into their Uber, and to the port and visa versa when they came back. He is such a kind and respectful young man and a true asset to this company!!!
Rei C
It's a bit confusing. It has a lot of signs in different areas, but no one is in sight From only 24h parking or will be towed to only visitors parking .. I will keep everyone updated to see when I get back if I got towed Update. Came back didn't get towed, but they should have more pay machines. The line to pay next to the elevator was a bit long but manageable.
Maurizio Acquavella
Very convenient, safe and clean
Jeff Pressly
David is amazing. We had such a great ride!
celio Leite
(Translated by Google) Excellent (Original) Excelente
Carolina Roman
OK. So being from NYC where the subway system is always delayed, chaotic, crowded and dirty. This is by far the BEST train experience I have ever had. Everyone the moment you walked in was super polite, kind and had a smile on their face. I purchased a round trip ticket to and from Miami / Ft Lauderdale. I also added parking and what a seamless experience. Wow. Thank you Brightline team! You have a great squad both Miami and Ft Lauderdale. I look forward to utilizing this train service more often.
Sergio Gallo
Best deal and great way to travel instead of I-95 traffic!!! Ft Lauderdale Airport to Miami was a breeze!!! Orlando to Miami, can't wait for it!
Joel Henson
Brightline is always such a pleasure, genuinely. Our new friend Drew helped us out a lot with bags and check in! Made it easier than ever. All we did was walk in, and they took care of the rest. Highly recommend these guys!
Martha Lucia González
Beautiful train 🚊 great service, friendly staff. Highly recommended it was a super fun trip to West Palm Beach. I will do it again to other destinations. Pet friendly a plus ! 🐶 the station in Miami is beautiful 🤩 but it needs more security when you park on Sundays. Thank you for an amazing Sunday.
Wade
Easy access
Juan Carlos Del Real Gutierrez
(Translated by Google) The service is very good because it's quite fast and direct. The travel time is very efficient. But unfortunately, it's not comfortable for traveling with babies. They even charge extra for a baby over 1 year old, even though a 2- or 3-year-old can't sit up on their own. And the train doesn't have anything to secure a baby seat. My daughter is 2 years old, and I had to carry her in my arms, and I still had to pay extra for her. I'm not satisfied with that. Still, I'm confident it will become baby-friendly soon. The staff was always very friendly. (Original) Está muy bueno el servicio porque es bastante rápido y directo. Es muy eficiente el tiempo de viaje. Pero lamentablemente no es cómodo para viajar con bebés de brazos. Incluso te cobran por un bebé a partir de 1 año cuando un bebé de 2 a 3 años no puede sentarse por si solo. Y el tren no tiene nada para amarrar una silla de bebé. Mi hija tiene 2 años y tuve que llevarla en mis brazos y aún así tuve que pagar por ella. No estoy satisfecho con eso. Aún así confío que próximamente será baby friendly.. El personal fue muy amable siempre
Terence King
GET👏TO👏THE👏STATION👏TEN👏MINUTES👏EARLY! Update: Matt (ASM) upgraded our tickets and made our experience back to home enjoyable. He embodies hospitality and patience. __________________________________ Missed our train by a matter of minutes (we were very unhappy). There was a misunderstanding about boarding times and the ASM / the security team who wasn’t letting my wife and I through to board (with plenty of time to make the train - maybe by NY standards). Solution = a complimentary drink each while we wait another hour I hope they get this policy ironed out soon! Thank you Matt.
Antonio Silva (Tonze)
(Translated by Google) Excellent service, comfort and safety. (Original) Excelente atendimento, conforto e segurança
Marisol Morales
Amazing experience
Castor Lucena
(Translated by Google) Incredible (Original) Increíble
Jose Benitez
Amazing service for local traveling. Definitely a strong option when it comes down to moving around in the south east of Florida. Drinks and snacks are available for purchase if you buy the Smart tickets, and included if you get the Premium ones. Masks are required during the trip but they're flexible if you're seated and eating/drinking. The washrooms in the carts are clean and spacious.
Leandro Coronel
(Translated by Google) Great shuttle service—on time, clean, and very relaxing. The station feels like an airport. (Original) Gran servicio de transporte, puntual, limpio y muy relajante. La estación parece un aeropuerto.
Rudy Carrera
Amazing experience with Brightline, food perfect temperature and flavor, Alcoholic and non-alcoholic beverages for all tastes
Heather LaGuardia
So bright well lit and clean. Trains depart on time ticketing easy And in December offers a polar express experience for the little ones. Recommend for train trip between Miami and west palm
Luis Sifontes
I’m definitely impressed with such an amazing service from all the Brightline Team! Great work and keep going ✅
Cici Iverson
It's back! Better than ever. At PREMIUM Mr. Brandon "car attendant" was very professional and attentive.
Chrissybil Boulin
Very comfortable. I would suggest taking first class. Just make sure you get off from Miami in Fort Lauderdale quickly or you'll be going to west palm!
jose huezo
Awesome place,very convenience stop by take a ride to palm beach
Kristina Tasevska
Well organized, punctual and clean. Most of all everyone that works there is polite.
Fabrício Cardoso
(Translated by Google) Fantastic place, clean, organized, very fast and comfortable train. They even serve drinks at the station, and only accept cards. (Original) Fantástico lugar, limpo, organizado , trem muito rápido e confortável. Servem na estação até drinks, aceitam apenas cartão.
Stephanie Primov
I rode this when I fly into West Palm Beach and had to go to Miami for a cruise. It was fast, comfortable, and very impeccably clean. Prices were good and customer service was helpful and accommodating, especially since I got off the cruise later than anticipated and missed the train I initially had scheduled.
Gerson Quezada
(Translated by Google) Excellent. The price is worth it. If you're only going to use it a few times, but if you'll be using it for several days, use the Tri-Rail because you'll save a good amount of money. But Brightline is on another level—very comfortable, with Wi-Fi, charging ports for your phone, tables for working or eating, and the food they sell at the stations and on the train is delicious and honestly not expensive. Plus, the stations are in the city center, like the one in Miami, just steps from the Metromover station—very well located, with excellent access, lighting, sound, etc. I highly recommend it! (Original) Excelente. El precio vale por lo que pagas, si lo vas a utilizar unas cuantas veces ahora sí lo utilizarás por varios días usa el Tri Rail porque te ahorrarás una buena lana. Pero Brightline es otro nivel, muy cómodo, con WiFi, conectores para cargar tu celular, mesas para trabajar o comer, la comida que venden en las estaciones y en el tren es deliciosa y honestamente no es cara. Además la ventaja de las estaciones que están en el centro de la ciudad como la de Miami a unos pasos de la estación del metromover muy bien ubicada, excelente acceso, iluminación, sonido, etc. Se los recomiendo!!!!!