Bramalea City Centre
25 Peel Centre Drive Brampton Ontario L6T 3R5 Canada
brownsshoes.com/en/find-a-store
905-791-2257
Reviews (81)
Valerie Mitchell
Shoutout to Alfee at the Bramalea City Centre Mall. She delivered fantastic customer care and service without compromise.
Celina Koper
I’ve been to this store a few times. Twice I was in to make larger purchases for footwear. Last time was a great experience and I’m glad I came back in today. I was helped by Evan and he was SO helpful. I had just started a new job and was in desperate need of shoes that were comfy to stand and walk in all day. He gave me so many great suggestions that it was hard to choose. Great customer service all around, even the cashier was really friendly. Thanks Evan! I’m looking forward to receiving my new shoes.
Nimi
Yes, excellent experience. Lots of product knowledge! Very attentive 😊
Vidia Zechner
Was attentive and gave me several options of what I was looking for.
Martin Carfrae
sales staff super helpful, professional, courteous and very knowledgable about their product line. great shopping experience!!
Emma Kilgannon
Exceptional service. I was about to walk out of the store because I couldn’t find the shoes I wanted on the shelf, when Evan approached me and asked if I needed help. He helped me find she shoes I was looking for and even recommended a few in a similar style. He was able to help me find the right fit, and gave me some really good advice too! I have never felt more seen and happy in a retail store. Thank you very much Evan for being so kind!
Carlee Cherney
If you ever have the privilege of meeting Christie the manager, consider yourself lucky. 10/10 experience. She’s incredible !!!
Ashley Thomas
This store is amazing , 10/10 customer service and people skills ! Good job guys
Waleed Ahmad
Staff was friendly, the clerk that helped us, Pakhneet, she was quick and showed me various pairs, I ended up buying 3, she helped me choose the best ones and over all was just a good and nice experience.
gurpinder sidhu
Staff was very friendly and helpful. They made me buy the shoes that i was thinking of buying online. i just went in there to try the size TBH. But came back with a pair of shoes. Overall great.
Jose Rafael Gaitan
People is very helpful and happy they treat the people very well Love them
Shauna Kristine
very attentive sevice. I wear size 11, it’s usually extremely difficult to find a pair of heels, I love, in my size. Not only did Browns have the shoe I wanted in my size, I REALLY appreciated the associate (wish I would remember her name) bringing out other beautiful styles in my size. That’s never happens! I almost bought 2 pairs. I will be going back for that other pair, thanks to her. In addition to that, she brought over purses to match the shoes I ended up purchasing. Thanks so much to that lady, Bramalea CC location.
Tanveer Satter
I loved the fact they have multiple options, variety, and size availability
Christine Ann
Everytime we visit this location the staff is always helpful and very kind. They treat us very well and show us all the items we ask about and items that will also work
Sukhminder Toor
Good experience
Simerpreet Pandhair
Navpreet Kaur helped me in finding the shoes of my choice with a smile 😊 She is very helpful
Khaadijah Francis
10\10 Always
Nicole L
The store was about to close, yet the staff were helpful, patient and courteous which was greatly appreciated. The store manager with the great hair went above and beyond!
manpreet virdi
Love the place Christine provides the best service every time we visit
Jacqueline Beckford
Best customer service
Lakhwinder S Matharu
Sales person was very helpful and knowledgeable. Guided me well to buy a right pair of shoes.
Shivani Rohilla
Staff is very friendly and they help me find the perfect fit and style ❤️
Myrna Bernardo
They are very polite and helpful
Gajendra Mistry
Good service .
Faustina Ampah
Wonderful
Chetan Modha
Nav understood our requirements and recommended the products. She patiently listened to various questions and provided right feedback. She helped with different sizes and also provided different shocks to try on to make sure we purchase right product, size etc. We didn't make purchase on 6/27 Saturday but we told to come on Sunday. Unfortunately we couldn't come on Sunday but we made purchase on Monday. Purchase was quick and easy because of the effort Nav puts earlier. Really appreciate her honesty and kindness. Thanks a lot, Nav!!
Sandra Cabral
Very friendly customer service love shopping at this location
Anupam Sinha
Order was available for pickup within promised window
AbdulRaheem Siddiqui
Had a pleasant first time experience thanks to Bell’s help! :)
Onkar Mundhan
Absolutely amazing service, came here in a bit of a hurry and was helped by Hargun and Andrew immediately. Within 15 minutes they had helped pick out the perfect pair of shoes for my outfit. Not once was a rushed or pressured into a certain pair. The time taken by these two was very much appreciated. First time at those store, will definitely be returning.
Ruthvika Salian
I met this amazing woman Hargun, she is so sweet, helped me find my perfect shoe and I ended up leaving the store REALLY happy!… Loved the services :)
Annie Ahuja
Amazing customer service by Manager Evan!!!! You are such an amazing person, made my day by fitting me in perfect shoes
Pratham Sahlan
Updated: I bought dr Martens from here and they recommended the vinegar wipes, and a cleaning spray. They are hazing everywhere on my shoes. I paid nearly 300 dollars for these. UPDATE: Went to browns they were very helpful. Evan was great at de-escalating the situation and was able to help me and my problem by providing an exchange and complimentary mink oil for the hassle. Will continue to shop here.
Tamika Emmanuel
Krisha was amazing from the moment we stepped into Browns. She was incredibly friendly, helpful, and very informative. She helped us find UGGs and even assisted with ordering them online. She made the whole experience easy and stress free. Outstanding customer service thank you, Krisha!
Rohit
Excellent customer service by the Manager Yakshit Aggarwal. Very calm and friendly individual helped my daughter buy shoes he made sure we were attended properly showed us multiple pairs to try and at the same time managing the store very efficiently. I saw him being all around the place helping other customers his staff and us quite smoothly with a professional attitude, which is quite rare to find these days in shoe stores. Very impressed by the service it will be go to shoe store for me and my family now!! Thanks again
Gursharan Virdi
Nicest customer service ever. Christine Antonucci-McDonald and Kristia Belle helped so much with my problem of my shoes’ leather being removed and helped me find a replacement of the same brand. Would recommend getting help from them.
Johnoy Henry
Clarks is my favourite footwear and believe me when I tell you that this store of all the best styles and colour
Wilson
Thank you very much Krisha for helping us on the shoes. We are looking for UGG shoes, which is currently out of stock for the specific size. Krisha provided us lots of information on the shoes, which is very helpful to us. Your diligent work on custom service is much appreciated. Highly recommend, Browns Bramalea store! Thanks again Krisha!
Naman Sharma
I’m terrible with fashion, but Nav came to the rescue! She helped me find the perfect pair of shoes that fit exactly what I needed. Nav and the rest of the team are super friendly, knowledgeable, and really helpful.
A C
Krisha and Christine were super helpful. It's nice to know there are still people out there who care about great customer service. I will definitely be back to buy more shoes👟 Thanks again!
vinu sangwan
The ordering process was smooth, and the delivery was on time. I needed to do one exchange, and the team handled it professionally and without any hassle. I’m happy with the quality of the shoes and the customer service. Highly recommend!
Trent Dilkie
Great store with lots of selection and very friendly staff. I had to do a return, and it was quick and easy.
Shianne Dulall
Came in to match up a shoe we saw at boathouse. Stephanie (a worker there) stopped her conversation immediately with a coworker when she saw us and excitedly came over to help us. She was so patient with us in finding a size 13 men’s shoes that was compatible to the shoe we were originally looking for. Thanks to Stephanie, we found a really close match, exactly what we were looking for! Thank you Stephanie❤️❤️❤️
daven membrere
Came in on Sunday looking for a pair of shoes unfortunately they didn’t have it in stock but customer service was amazing. Stefanie, Justin and Krisha were great to talk to and were very helpful they offered me alternatives which I ended purchasing and liking more than the pair I originally came in for
Celina Koper
Went in Browns today with my mom. I was looking for Blundstones and she was looking for comfy running shoes. We were both helped by very friendly staff. I was helped by a very nice gentleman and she was helped by a young woman who was very patient in helping her find the right style and fit for her needs. The cashier was very pleasant as well. We came here after a few other stores in the mall where we were greeted with not so friendly staff so this was an overall very pleasant experience compared to other stores in the mall. Would recommend this location. Thanks for the excellent customer service.
Tam Tran
I bought a pair of leather Artica boots. They are gorgeous, comfortable, and functional. Also, the customer service was terrific! Koodos to Erica (the manager) and her team! :) I even purchased three leather care products because the sales person took the time to demonstrate them in a non-pushy way. Thank you! I will return. :)
Amber Hasan
Big store, nice variety, helpful staff. One of the bigger stores in Brampton offering many high end brands, latest styles. They have great sales!
Manglam Joshi
Good
Victory In Jesus- Sis Victoria & Bro Amari
Nice staff and the manager Jerome was very helping.
nick mathur
Jerome is super helpful. I was there for an exchange, and he went above and beyond the call of duty for us. Even though he just helped us with an exchange but I felt the excellent customer service feel. The way he greeted us and took care of our need right on the spot, it was overwhelming. I am not going to any other brown location apart from this one just because of his excellent customer service. I'd highly recommend this location because of him.
Jaymie Valenova
Emma was very helpful! She's very outgoing and helped me with my shoes! Definitely coming back and always ask for emma to help :)
Asif Ali
Friendly staff and great help
kalyan tadepalli
Variety of brands to choose from. We had a pleasant shopping experience here .......
priyunk
Recently bought winter boots during black friday. I wore them for few days and realized those were not comfortable. I talked to Assistant Manager Jerome at BCC location. He was such a wonderful and nice person. He helped me to find a better fitting shows of a diffent conpany and took the current ones from me without any questions. I really think he needs a shout out for being such a nice employee.
Shanikque Brown
Great service here. I recently bought Timberland boots for my fiancé and we both hated our scratched up they looked. I brought them back the following day and the manager was super friendly, took care of me immediately and had a new pair shipped right to our door step
Em.bxbyy
Love Emma’s customer service, very polite and funny. Never failed to make me laugh. Even though the shoes weren’t a right fit still left with a smile on my face.
Professor Wrinklez
Very Friendly Service, able to get some Uggs for my Paws 🤣🐾😁😎
Yanique Barrett
Very nice manager and good materials .
Hadi matar
Had a pretty good experience today. Two girls named Krisha and Aphie were extremely helpful and patient throughout my time in the store.
flo fenech
Excellent selection and service
marilyn maharaj
My favorite shoe store. Great selection of brands. For everyone and every season. Check out the Wishbone collection if you looking for comfort and style. My favorite personal brand.
R. D.
Good service!! Very helpful
Robbie Dhania
I Love shopping At BROWNS , Mostly Online but the Store at Bramalea Is Amazing too. The Young Lad who works there is amazing and always so helpful. He is always ready to help with a big smile and no Surprise he is always surrounded with customers and yet he keeps no one waiting for long. He is probably the reason I shop at that location, great product information and always the best advice , to me he should be the Assistant Store Manager of Bramalea location , his customer service skills are the best . Another Employee is Christina , she is so kind and generous and have great knowledge about the products . BROWNS have a the best collection of shoes from biggest brands and it's a treasure hunt every time I sit online and Browse through their products. I shop form my entire Family at BROWNS and I highly recommend it to anyone looking to Buy Great Shoes and great Quality. Happen To talk their District Manager Once and he truly cares for the customers and makes sure customers are happy with the company , he did make me feel as a valued customer .
Ibtesam Syed
Great service and stylish shoes!
Ahmad Bakare
Great shoes
Steve Sieminowski
Nice place Nice People
jaskirat singh
Best and variety of shoes
M “Synchro Mom”
Great Shoes!
Abby O'Grady
They were busy but still managed to provide quick and friendly service. They have a kids section in the very back which is helpful for me because sometimes a size 5 is too big.
Mm
Good stuff shoes everything and more great
Shireen Masih
Today I visited Browns at Bramalea city center with my husband. The store was kept very clean and organized. I want to extend a special thanks to Jerome Blake, who assisted us very well. He was very knowledgeable, polite and friendly. He helped us in picking the right shoes for comfort and style. I would also like to thank the Manager, Erica Tran who was also very supportive and present. I highly recommend this store if you are around BCC mall. Thank You! Best Wishes, Shireen and Rakesh 😀
Helen Murphy
I had purchased a pair of boots(Michal Korr) and the zipper had broken. I contacted Michael Korrs and the nearest store to me was in NewMarket. They kept my boots for 3 months and unable to repair them. When I contacted the Browns Store at the Bramalea City Centre (where I originally purchased the boots I spoke with Amanda the assistant manager. Amanda took the time to listen and asked me to bring the boots in. Amanda sent them out and within two weeks the boots were repaired. Amanda was professional, courteous, and very kind. All the staff is pleasant. A special thank you to Amanda. Love my boots
Nicole Ondejko
Amazing customer service. I just left the store, I was looking for a new work shoe and the gentleman helped me out with no pressure into buying just anything. I wish I could remember his name but he was very kind, helpful and had good knowledge. Thank you!
Gary Singh
I had a quality issue with one of the brands sold at Brown Shoes. I spoke to the store manager Amanda. She understood the issue and helped me exchange with another branded one. Would definitely recommend using this location!
Mona Mostafa
Fancy shoe store, they usually have a decent discounts on sale time. Staff in this branch are nice and helpful. They can locate your size if not available and bring it to the store within few working days.
Shan
I had a quality issue with one of the brands sold at Brown Shoes. I spoke to the store manager Amanda. She understood the issue and helped me exchange with another branded one. Thank you Amanda, you’re awesome, she was very polite and kind and I had a wonderful customer service. Will shop again at Brownshoes with confidence . 👏👏👏
Wes Campbell
Didn't have the boots I wanted but was able to order them in no problem. Staff was very friendly and store looked well kept.
amarroop nain
Nice collection
Rupinder Kaur
I always enjoy shopping there because of very friendly customer service. Very nice salespeople (especially - the one who is pregnant right now . Forgot her name) . Treated us really well nd valued
Amandeep Taker
I got the pair of shoes from here, it’s very comfy and I got good customer service.
Christina E
I buy shoes here quite often for myself and my family. There seems to be a lot of different staff members, so I never get the chance to see the same person twice. Having said that, I always seem to catch the more pleasant staff members. 4/5 stars, only because on more than one occasion, my shoe size hasn't been in stock. I reccomend calling to see if your size is in stock before you go, only if you know which shoes you want ahead of time.