AskNicely
What if every location delivered 5-star service? Create awesome customer experiences, every time.
2175 NW Raleigh St Ste 110 Portland OR 97210 United States
asknicely.com
(888) 737-0247
Reviews (30)
GeovanniVerified user
Efficient onboarding process.
PROS: The onboarding flew by without a hitch. I’ve been able to add all the elements and necessary data into the system quite easily. To give you an idea about just how painful the initial process was, just imagine this: I was able to add my list of contacts, set up my calendar, and create my surveys in just a matter of an hour. I guess this had more to do with the simple layout, more than anything.CONS: There are some fields in the reporting that need to be manually added. For example, the company name should, I think, be used as a default. I also have an issue with their mobile app because it has very limited functionalities. I cannot edit or update my surveys through it.
TristonVerified user
Top-notch service!
PROS: I love how simple the layout of the dashboard is. All the tools and functionalities are visible and can be utilized with just a click of a button. The team behind AskNicely are noteworthy as well. They’ve been consistently helpful and competent.CONS: It would be helpful if AskNicely would allow more than 1 reminder to be sent out to recipients. This way, we can make a guarantee more responses.
BrandoVerified user
Fast onboarding and easy to use program.
PROS: Setting up our accounts and getting a feel of the program was a pretty painless process. This was due in part to the customer services representative who was in charge of our account. She was very helpful and had all the answers we needed. I also like that AskNicely works well with Salesforce, allowing us to import and export data to and from it.CONS: The layout of the dashboard still has room for improvement, I think. And while the reports could also be better, I think that the price is a little high. Still, AskNicely has helped us streamline our processes better, so I can’t complain.
Kaya
AskNicely has opened up the communication lines between us and our customers.
PROS: AskNicely has allowed us to peek into the mind of our customers. Because of it, we have managed to establish a rapport with them and improve our services based on their feedback. On the flip side, we’ve been able to repair our relationship with unhappy customers too.CONS: It would be nice to give more people access to the surveys that we have set-up online. One idea might be for us to generate a QR code that we can put in their receipts. This way, they can easily give us their feedback.
Don
Executes things well and comes with a lovely UI!
PROS: Integration to Intercom is super! That means no longer working whenever we include new customers within our system. If they were able to match the criteria for the Intercom segment, they can automatically be part in the survey. Validation frequently made by users is excellent. It was well worth the money spent!CONS: E-mail alerts being sent whenever a detractor makes a response could actionable. In a majority of cases, we want to reach out with the user immediately and get right to the source that led to the problem. Should they opt for further training? Is there anything we could include or make changes to improve their experience a whole lot better?
RandallVerified user
Great tool for engagement!
PROS: What I like best about this tool is that it allows you to access your NPS from various platforms—whether through salesforce, Zendesk, etc. It is also easy to use so onboarding users are not too much of a hassle. I’ve also discovered that it can be a great tool for engaging other teams who are not directly involved in certain projects too. I can easily plug the results on to a TV and everyone who watches it will be up-to-speed with the customer ratings and comments.CONS: I haven’t come across any major disadvantage that is worth noting here.
Kira
Great for improving services and overall operations of the business.
PROS: AskNicely has been helpful in giving us insight into our customers’ preferences and feedback for our services. Through this, we have been able to improve our offerings so we can be better service-providers.CONS: We haven’t encountered any issues with AskNicely to-date.
Austin
A great tool for improving customer retention and increasing sales!
PROS: Thanks to AskNicely, we’ve been able to gain some pretty good feedbacks from our customers which we have, in turn, used to boost our ratings and reviews. Now, we have many positive client testimonials that we can use for our marketing efforts. The notifications are not intrusive too. It is hard to ignore, but not in an obnoxious manner that takes up too much space.CONS: I wish that AskNicely would allow is to filter out the people who are not our paying customers. We’ve received some uncalled for comments from respondents who are not even our regulars.
AdalineVerified user
The straightforward design helps in engagement!
PROS: The no-nonsense layout somehow encourages recipients to respond to our surveys more.CONS: Email personalization can be a struggle. Naturally, we want to send out the survey with an email that speaks directly to our recipients. The last thing that we want is to give them the impression that this is a batch and blast survey. However, personalization in emails can be hard to achieve with AskNicely. For now, we’re stuck with templated emails.
LindseyVerified user
Simple but surprisingly effective!
PROS: AskNicely can get you the results and feedback that you need from your customers without all the extra complications. It is very straightforward and it does its job well. This is the no-nonsense tool that I think everyone should know about. The same can be said on the customer’s point of view too. I believe that the straightforwardness of the surveys contributes largely to the increase in engagement rates.CONS: My only issue with this tool is in the reporting. It requires you to set a timeline for the report that you can extract. This manual task is, quite frankly, very irritating. And while we’re at the topic of reports, I find the generation of reports to be difficult too. They should focus more on being intuitive.
Alfredo
The jelly badly crushed the peanut butter on this one!
PROS: Retaining customers is one way for us to pursue in growing our business. Until now, there was no other way for my employees or me in affecting it. Thanks to AskNicely, we can set out targets in enhancing and offering insight to our our employees on the necessary changes needed. This helped us to do things better! Awesome stuff!CONS: Setting up tables could use further availability. That way, new clients can easily be walked in the entire process.
StephanieVerified user
A great experience all throughout!
PROS: A very user-friendly tool for anyone to begin using almost immediately. Another aspect worth noting is that it took the survey to a whole new level with a single touch. An awesome concept! It makes things easier for customers. The best thing that happened to me was my experience with support. CONS: It's not much of a dislike. But more of an improvement that I'd like to see happening. This is especially true with the software's robustness in terms of customizations. We wanted to find a way to control the display comment after customers keyed in their comments after picking their rating. It's something that needs improvement (not really a "dislike").
Super easy to set-up, simple to use, but best of all AskNicely does that - it seeks (and receives) customer feedback, with an NPS score, BUT without annoying the customers - we get prompt, honest feedback which hones our service, pumps the team and enables us to turn the occasional poor experience around.
With AskNicely, we are better trying to determine how donors feel about our brand and about their gift. Since we don't always get to communicate to donors one-to-one, AskNicely helps us gain more insights into brand sentiment.
I think this app is really worth the investment and guides you in the right product decisions.
Overall we have got what we wanted out of the software but since our marketing automation software now offers NPS scoring we will probably not renew
Taylor
It really works and comes fully automated.
PROS: It has a two-way sync with Intercom for utilizing customer segments that have been defined and sending the info back to Intercom. That makes it possible for customer service team to know precisely how they were able to rate us. It automatically sends the same info to Salesforce in capturing the same data whenever Sales is in the middle of communicating with customers. It's a nice fit between such familiar systems in automating feedback loop and breaking it down by customized data points we'll be using our whole system. This time around, we have tasks and e-mails triggered from responses made.CONS: E-mail templates could use a bit of work. With templates not being in a single line of 0 to 10, certain customer segments get a little confused. They would hit the wrong rating since they would assume it to be a 0 to 5 scale. Fortunately, AskNicely has another format we're currently testing that minimized such confusion.
Victor
Knew about this from a colleague. Great support and intuitive.
PROS: AskNicely was passed down to me from a colleage. I was told to simply run it. I didn't mind and jumped right in. Navigation was pretty easy. I asked some questions to support about how to deploy it and they were really helpful.CONS: E-mail sequencing and requesting feedback wasn't as flexible as I'd thought. I finally came up with a way to make due. It helped me but it wasn't perfect. I prefer having further flexibility in getting people to temporarily "opting" people if they ended up responding. It's possible the functionality is there somewhere althought I'm having a hard time spotting it.
A great product!
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AskNicely Works for Us.
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Great setup, with fantastic support
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The best way to learn what your customers think!
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AskNicely is a great CX tool for SMB’s
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We know how likely our customers are to recommend our company, we also can make deduction on our happiest customers. It is also useful to choose the customers we want testimonials from.
feedback from customers with very little effort or input on our behalf.
I have a better understanding of my customers.
Super easy to setup and use and provides the functionality I need and want.
Ann
A great way to keep in touch with customers.
PROS: It's swift and easy. It's not as intrusive as one would think in getting direct and quick feedback from customers. We frequently use it with our customers. As a result, we're able to get useful feedback from certain customers. In turn, we respond in a meaningful manner. CONS: There's not a lot to hate. It's very easy to use. Highly intuitive.
Hector
Insights that are actionable and with an immediate impact.
PROS: I like how simple their native integration can feed to and from Intercom. This gives me control in terms of Intercome segments, which users are immediately queued for an NPS solicitation. This would also give back a score, comments, and making tags for detractors, promoters, and passives. It's easy in maing promoter comments request for testimonials and/or section/reference page of our current site. Authorization can be acquired easily from each user and converting thta into value from gathering and attributing excellent reviews on what what we do for today's companies.CONS: I was hoping I can easily organize engagements and communication with user who have responded to my NPS. I only like logging in to AskNicely in viewing dashboards, stats, and making adjustments with the settings. The product would've been perfect if I can manage all engagement. That includes a request in publishing comments straight from Intercom. This would give me a record of such engagement in-line with other conversations with users who are within Intercom.
MarcusVerified user
NPS surveys can now be in operation in a simpler and effective manner.
PROS: AskNicely is so simple to ste up. You can hit the ground running in a short period of time. Thanks to their useful tools, it was easy to take in proper contact that require surveying as well as setting up an automated caden e in receiving such surveys. From that point, integrations allowed for results can be pushed back into such platforms where data can be housed for extensive action and reporting.CONS: It's a bit difficult knocking on AskNicely's clean software. The only small aspect that I expect to improve would be the dashboard. It needs to be spiced up a little --- kinda like that of Delighted.